Enhancements

Site Builder

• Caller First Diagnostics (Caller First Diagnostic Video Demo)
• Validate page links, audio links, orphaned pages, pages where text-to-speech prompts are used
• Export text-to-speech prompt list for the recording studio
• Logic Page: Random number/alpha generation and assignment (Random Logic Page Assignment Video Demo)
• Question Page: Option to prompt for AM/PM when AM/PM is not said along with the time
• Site Properties: Increase "hang-up pages" from 2 to 5
• Call Transfer Page: Blind Transfer options, no longer need to use Message Page (available on request)

Reporting

• Time zones now consistent with account time zone in all reports
• Call Details drill-down Call History report
• Faster running Call Analyzer
• Export Call History Report with site/system variables
• View up to 1000 web results on all reports

Bug Fixes

• Queue Stats report: Any call not answered will be counted in SLNM

Changes

Fall 2009 Pre-release Notes