Google Voice Blog

Hangouts, phone calls and Google Voice

2013-05-20T09:31:00.001-07:00

Thanks for all of your feedback on last week's Hangouts launch. We just posted an update on Google Voice and Hangouts on Google+.

Posted by Nikhyl Singhal, Director of Product Management, Real-Time Communications

Drop in and get a call from Santa

2012-12-18T22:35:00.002-08:00

(Cross posted on Gmail Blog)

With the big day right around the corner, activity in the North Pole is hitting a fever pitch. Yet, Santa will always make time to send a personalized holiday phone calls from Santa to your friends and family via his personal Google Voice line (aka Send a Call from Santa).

To send a message, find the Call Center in Santa’s Village. You will be prompted to answer a few fun questions, then Google Voice will do the rest! The system will create a tailored phone call from Santa himself, and send it to whomever you wish.

To get an idea of what to expect, listen to a sample message.

And don’t forget: If you want to keep up with Santa as he travels around the globe delivering presents on Christmas Eve, you can track his journey on Google Maps’s Santa Tracker.

Happy holidays from all of us at Google!

Posted by Patrick Glover, North Pole Operator

Two new groups of callers to help you manage your privacy

2012-05-30T08:56:00.000-07:00

Google Voice helps you customize how you treat callers by giving you the ability to play a custom greeting for your parents or send your chatty neighbor straight to voicemail.

Many users have asked us for controls aimed at people who are NOT in their address book. So today, we’re adding two groups of callers for Google Voice users:

People in your address book: this allows you to customize the experience of all contacts in your address book. This also works by exclusion. For example, you can set a special greeting just for people in your address book, or screen anyone not in your address book.
For anonymous callers: these are callers who do not have a caller ID. They sometimes appear as unknown, or restricted, depending on why the caller’s number is not shown. You can use this group to for example screen any call without a caller ID.

Those two new groups are specific to Google Voice and can be managed from the group tab.

As always, we hope you like this new feature and welcome your feedback.

Posted by Tom Ford, Software Engineer

Google Voice expands to new markets

2012-04-01T00:01:00.003-07:00

When we asked our users what features they’d like to see in Google Voice, we heard a lot of different answers. And we listened very closely to all of them. A few themes stood out for us: you’d like to see us bring more awesome features to your phones, and you’d like to see Google Voice in other countries. But we asked ourselves: is this ambitious enough? Surely we can do something even better than that. And that’s when the future became clear to us: Dogs and cats. Texting. Together.

Introducing Google Voice...For Pets.

You might ask yourself, “Google Voice? For my pets? How is that even possible? There’s only a few bluetooth headsets that can fit my dog, and they’re so expensive!” The secret is in our special Voice Communication Collars. The collars fit around your pet's neck and use a series of sensors to record audio directly from your dog or cat’s vocal cords, using technology originally developed for NASA spacesuits. Using your WiFi network, audio messages are uploaded to your Google Voice account within seconds. Alternately, a tiny micro-LED emitter built into the collar can project a keyboard onto the floor, so your pet can tap their front paws to send text messages. With a little training, your beloved Fluffy will be able to let you know exactly what she wants every minute of every day. Wherever you go.

We didn’t just stop there. Voicemails from your pet would be pretty silly if you haven’t been trained how to understand cat or dog. Thankfully, we’ve solved that problem too. We took our voicemail transcription engine and combined it with millions of adorable pet videos from the Internet, training it to understand our furry friends. Now our transcription engine can now translate cat meows or dog growls into English!

Thanks to our mobile apps, you can always keep in touch with your pets, no matter how far away they are.

We’re rolling out Google Voice for Pets in a limited beta. Click here to apply to be one of the first pet owners to try our special communication collars.

Posted by Alex Wiesen, Software Engineer

Google Voice for Android, now with Ice Cream Sandwich voicemail integration

2012-03-22T11:53:00.001-07:00

Since we launched Google Voice back in 2009, we’ve supported visual voicemail so you could open the Google Voice app, see all your voicemails with text transcripts, and play them on-demand. But sometimes when I get a missed call, I don’t want to jump between my call log and the Google Voice app to see who has called me and what message they left.

So, today, we’re updating our mobile app so you can view and listen to your voicemails on demand directly from the call log on your Android phone. Your voicemails will appear alongside your outgoing, incoming, and missed calls in your phone’s call log and you can just simply touch them to play them. You can slow down the playback of the message which is great for when someone is telling you their callback number, or you even speed playback up, so you can quickly listen to longer messages.

To turn this feature on, download the latest app from Google Play and check “Voicemail display” under settings. This new feature requires Android 4.0+.

Posted by Yong-Hoon Choi, Software Engineer

Your Circles, now in Google Voice

2012-02-23T09:46:00.000-08:00

To help make it even easier for you to organize your contacts, today we’re adding Google+ Circles to Google Voice. Circles give you more control over how you manage your callers; for example, calls from your “Creepers” circle can be sent straight to Voicemail, only your “College Buddies” circle will hear you rap your voicemail greeting, or you can set your “Family” circle to only ring your mobile phone.

You can customize your Circles settings by visiting the Groups & Circles tab in your Google Voice settings.

Give it a try and let us know what you think.

Posted by Tom Ford, Software Engineer

Google Voice Android app - now with offline texting

2012-02-07T15:52:00.000-08:00

Sometimes the times that we’re offline can be our most productive times. However, whether on a plane or out of range of coverage, it’d still be nice to be able to draft text messages. With this new app, you can now compose new messages (single recipients for now) while offline and the app will automatically queue them and send them out when you’re connected again.

We hope you enjoy this new feature.

Posted by Yong Hoon Choi, Software Engineer

Free calling within the US and Canada through 2012

2011-12-13T09:24:00.000-08:00

(Cross-posted from the Gmail blog)

As the holiday season approaches, we're happy to announce that we've extended free domestic calls within the US and Canada for 2012. This is our way of helping you connect with friends and family across the country. And you can still call the rest of the world from Gmail at our insanely low rates.

Posted by Vincent Paquet, Group Product Manager

First steps Towards MMS support

2011-10-14T12:54:00.000-07:00

MMS has been one of the constant feature requests since we launched Google Voice and we’ve been hard at work trying to make this happen.

Today, we're happy to announce that we've made the first step in our efforts to bring this feature to our users. Google Voice users are now able to receive pictures and other multimedia messages from Sprint subscribers. The multimedia attachments will display on their mobile forwarding phone and in their email inbox when they enable text to email forwarding in their Google Voice settings. We are also planning on making them display in the Google Voice inbox.

We are working with other mobile operators to make this work across all mobile phones and will update our users as more and more operators offer support for this.

Posted by Ilya Frank, Senior Software Engineer

Trying on the new Dynamic Views from Blogger

2011-09-27T15:11:00.000-07:00

As you may have noticed, the Google Voice blog looks a lot different today. That’s because we—along with a few other Google blogs—are trying out a new set of Blogger templates called Dynamic Views.

Launched today, Dynamic Views is a unique browsing experience that makes it easier and faster for readers to explore blogs in interactive ways. We’re using the Classic view, but you can also preview this blog in any of the other six new views by using the view selection bar at the top left of the screen.

We’re eager to hear what you think about the new Dynamic Views. You can submit feedback using the “Send feedback” link on the bottom right of this page, or just send us a message.

If you like what you see here, and we hope you do, we encourage you to try out the new look(s) on your own blog—read the Blogger Buzz post for more info.

Posted by Michael Bolognino, Product Marketing Manager

Never run out of calling credit with auto-recharge

2011-09-20T14:25:00.000-07:00

(Cross-posted from the Gmail blog)

If you're calling internationally a lot, you may have noticed that your calling credit goes a very long way... which makes it easy to get caught off guard when it runs out.

So based on your feedback, we implemented the ability to auto-recharge your account: just go to your billing page (click on the add credit link next to your balance) and select the recharge amount. When your calling credit dips under $2 or 2€ we will automatically charge your credit card on file for the selected amount.

This feature becomes available after your first purchase and can be changed or disabled at any time.

Posted by Ilya Frank, Senior Software Engineer

Google Voice for Takeout

2011-09-06T09:20:00.000-07:00

At Google, we believe that our users should be able to export any data that they create in (or import into) one of our many products, and we've created a project called Google Takeout to make this process as easy as possible.

We're happy to announce that Google Voice is the latest product available for Google Takeout. This means that all of the data associated with your Google Voice account, from your call history to voicemail messages, greetings and call recordings, is now available for download. Voicemail messages and greetings are exported as mp3s, text messages as microformatted html, and forwarding phone numbers as a vcard.

Posted by: Anthony Jawad, Software Engineer

Free calls home from Gmail for all U.S. service members

2011-08-30T11:54:00.000-07:00

(Cross-posted from the Gmail blog)

We understand that it’s not always easy or affordable for our troops serving overseas to call friends and family at home, so starting today we’re making it completely free for or all uniformed military personnel with valid United States Military (.mil) email addresses to call the United States, right from Gmail.

There are two easy steps to enable free calling from Gmail (detailed instructions):

Add your valid .mil email address to your Google Account
Click on the Call phone link at the top of the Gmail chat roster and install the voice and video Gmail plugin if you haven’t already.

And don’t forget that for friends and family at home in the U.S., calling troops abroad is as little as $.02/minute. Similar to free calling within the U.S., free calling to the US for service members will be available for at least the rest of 2011.

We recognize and appreciate the sacrifices U.S. troops make when they serve abroad, and we’re proud to help make it a little bit easier for them to stay connected and hear a familiar voice.

Posted by Ilya Frank, Senior Software Engineer

Calling from Gmail now in 38 languages, with lower rates to over 150 destinations

2011-08-02T09:01:00.001-07:00

(Cross-posted from the Gmail blog)

We’re always trying to make it easier for people to connect—whether that means sending an email, chatting or video chatting, you can reach the people you care about from right inside Gmail. Last year, we made it possible for those of you in the U.S. to call any mobile phone or landline directly from Gmail and starting today, we are making this available to many more of you who use Gmail outside the U.S. by offering calling in 38 new languages.

You can now buy calling credit in your choice of four currencies (Euros, British pounds, Canadian dollars or U.S. dollars) and there are no connection fees, so you only pay for the time you talk.

To help reduce the cost of staying connected, we’re also lowering our calling rates to over 150 destinations around the world. For example, it’s now only $0.10 (or €0.08) per minute to call mobile phones in the U.K., France or Germany (landlines are $0.02/min), $0.15/minute to call mobile phones in Mexico and $0.02/min to call any phone number in China and India. The complete list is available on our rates page.

We’re rolling out this feature over the next few days, so if it’s available in your country you’ll see a little green phone icon show up at the top of your chat list and you’ll be ready to make calls (you’ll need to install the voice and video plug-in if you haven’t already). If you're a Google Apps user, your domain administrator must have Google Voice and Google Checkout enabled in the administrator control panel in order to be able to use this feature.

Calls to the U.S. or Canada placed within those countries will continue to be free at least for the rest of 2011. Calls to the U.S. or Canada placed from outside these countries will be charged $0.01 per minute (or €0.01, £0.01, C$0.01 per minute). .

Posted by Pierre Lebeau, Product Manager

Make multiple calls in Gmail

2011-07-20T17:54:00.000-07:00

(Cross posted from the Gmail blog)

Over the years, we've expanded Gmail's communication abilities by allowing you to make voice and video calls to other computers and more recently call phones. Until now, though, you were limited to making one call at a time. Today we're excited to relax that restriction and allow you to make or receive multiple calls in Gmail.

If you’re in a call and make a second one, your first call will be put on hold while you talk on your new call. You can switch between calls by pressing the “Resume” button on the call you want to talk on, which will automatically put the previous call on hold.

Receiving incoming calls while you're in another call is just as easy: you'll receive a notification of the incoming call and can choose to accept it or not. If you take the new call, the previous call will be put on hold.

Whether you make a second call or not, you can now put any call on hold -- useful in case you need to talk to someone in the room or grab something off the stove. Just press the “Hold” button and then “Resume” to start talking again.

This feature works across all call types (voice, video, and phone); the only restriction is that a maximum of two outgoing calls to physical phones can be placed at once.

Posted by Richard Dunn, Software Engineer

Global SPAM filtering

2011-07-12T10:00:00.000-07:00

If, like me, you have more interesting ways to spend your time than talking to telemarketers, the “Report Spam” button in Google Voice is probably your best friend.

But wouldn't it be great if the filtering could happen automatically, before unwanted calls even reach your phone, the same way Gmail filters spam before it gets to your inbox?

Thanks to the help of the thousands of Google Voice users who mark calls as spam everyday—and our own spam identification tools—it is now possible to automatically redirect calls, texts, and voicemails from any of the numbers in our database directly into your spam folder.

You can enable this feature on the Calls tab of Google Voice settings by checking the box next to Global SPAM filtering. And if a number ends up incorrectly marked as spam, you can easily unblock it by selecting the message and clicking the “Not Spam” button in your spam folder.

With your continued help marking spammy numbers (and correcting mis-labeled spam), we can continue to refine our filter and prevent annoying unwanted calls from making it to other Google Voice users.

Posted by Alexander Rybak, Software Engineering Intern

Give Dad a ring with free calling from Gmail in the U.S.

2011-06-19T07:01:00.000-07:00

(Cross posted from the Gmail blog)

Today is Father’s Day in many countries around the world, so whether your dad lives across the street, across the country or across the ocean, it’s a good day to let him know you’re thinking about him. Of course, email is a simple, quick way to check in with your old man, but it’s just as easy—and maybe even more meaningful—to call him right from Gmail.

If you’re in the U.S., you can use Gmail to make free domestic calls and calls to Canada. If your dad lives abroad, we have some of the best rates around, like two cents per minute to Australia, Argentina, France and many other parts of the world. (Unfortunately, those of you outside the U.S. will have to phone Dad the old-fashioned way.)

And in case you don’t read this post in time, we've added a small note in the Gmail chat roster, right under the “Call phone” link, to remind you to give him a ring.

Happy Father’s Day from Gmail!

Posted by Michael Bolognino, Product Marketing Manager

Make your secondary Google Voice number permanent

2011-06-08T14:35:00.000-07:00

Until now, if you changed your Google Voice number, ported your number to Google Voice, or opted in for the Sprint Option 1 integration (where your Sprint number becomes your Google Voice number), your previous Google Voice number remained on your account for 90 days before it was returned to Google.

Since many Google Voice users grow attached and become closely associated with their Google Voice numbers, we’re making it possible for users in any of the scenarios above to permanently keep the previous Google Voice number on their account.

This means that calls made and text messages sent to your previous number will still reach you, however, your new primary Google Voice number will display on caller ID when you make calls or send text messages.

To keep a previous number on your account, log in to Google Voice, visit the Settings tab, and click “make permanent” next to the number that you want to hang on to. There’s a one-time $20 administration charge to make it permanent, and the process is instantaneous.

Visit the Google Voice Help Center to learn more.

Posted by Eugene Goldfarb, Software Engineer

Google Voice and Sprint integration is live

2011-05-03T10:00:00.000-07:00

It’s official, the Google Voice integration with Sprint is now live!

As we mentioned when we first announced the integration, there are two ways to bring Google Voice to your Sprint mobile phone:

Option 1: Keep your Sprint number: Your Sprint number becomes your Google Voice number so that when people call your Sprint mobile number, it rings all the phones you want.

Option 2: Replace your Sprint number with your Google Voice number: All calls made and texts sent from your Sprint phone will display your Google Voice number.

In both cases, Google Voice replaces Sprint voicemail and international calls made from the Sprint phone will be connected by Google Voice.

For detailed instructions on how to get started with either option, visit google.com/voice/sprint.

This integration is currently only available to Sprint customers in the United States.

Posted by Patrick Moor, Software Engineer

Google Voice User Story: A Way with Words

2011-04-27T12:58:00.000-07:00

For the third installment of Google Voice user stories, we heard from Grant Barrett, the co-host of A Way with Words, a radio show about words and language.

Tell us about your organization
A Way with Words is run by a nonprofit with an educational mission: to further understanding of language, to encourage life-long learning, and to promote human understanding through better communication. It airs in 73 different cities and at a lot of different times, so, our toll-free number is a necessity. We can't be there at all hours to answer.

How are you using Google Voice?
Calls go from the toll-free number to a local number to voicemail -- Google Voice -- where we archive them and use them to plan future shows. Five of us look at the transcripts and listen to the calls. We use the notes field to indicate which are feedback for follow-ups, which are new questions that we might want to turn into segments, and which are stories from listeners who want to be heard but maybe don't want to be on the air. We mix those with what we get via email and social media, and in that way put together a show.

Now that we have more than 2800 calls saved on Google Voice we can use it like we already use our email: as a repository of questions and comments from listeners. So if one person asks about, say, why bell peppers are called mangoes in part of the country, we can search through the voicemail transcripts (which, while imperfect, are good enough), and our email, and begin to get an idea of what a lot of people want to know about that topic. It helps tailor each segment of the show.

There is an insatiable need -- a hunger, even -- to have questions about language answered. People ask us more questions in a given week than we could possibly ever answer in a weekly, hour-long show. But we're doing more than we were before, and Google Voice is a part of that.

If you or someone you know is using Google Voice in a unique way, we’d love to hear about it! Fill out this short form and your story may get featured on the Google Voice blog.

Posted by Michael Bolognino, Product Marketing Manager

Introducing the Voice-alyzer

2011-04-01T00:01:00.000-07:00

Ever wake up after a long night and see you called a bunch of exes but don't remember what you said? We're sure you haven't, but, well, we've heard it happens. Quite a bit.

That’s why we’re excited to announce that today we’re launching the Voice-alyzer setting to hopefully prevent this from ever happening again.

The next time you know an eventful night is in store, head to the Calls tab in Google Voice Settings. Check the “Enable Voice-alyzer” box, and set the hour that you want the feature to go into effect.

With Voice-alyzer enabled, our IVR will prompt you to spell everyday words with your keypad, like “embarrassed”, ”dizzy” or ”Czechoslovakia”, before we connect your call.

If the Voice-alyzer determines that you are not in a fit state to be having a conversation, it will prevent the call from connecting and send you a text message with contact info for 3 local cab companies instead.

Concerned about sending poorly thought out texts? Don’t be, we’ve got you covered there as well. All text messages sent while Voice-alyzer is enabled are scanned for accuracy and held in your outbox if fat-fingered words or more than 2 exclamation points or question marks are detected.

This new feature will be rolling out gradually to all Google Voice users over the next 24 hours.

We hope that you find it to be helpful, and as always, recommend dialing responsibly.

Posted by Tina Donaldson, Anti-Embarrassment Enforcement Officer

Update (12:01 am): Happy April 1st.

Sprint integrates Google Voice

2011-03-21T05:00:00.000-07:00

Over time, we've worked to bring an integrated Google Voice experience to your mobile device by building mobile apps, introducing Google Voice Lite, and most recently Number Porting. But we felt that ultimately, the most simple solution would be to partner with carriers to seamlessly integrate Google Voice with your mobile phone.

Today, we’d like to share that we’ve teamed up with Sprint to do just that.

First, Sprint customers will be able to use their existing Sprint mobile number as their Google Voice number and have it ring multiple other phones simultaneously. So now, calls to your Sprint mobile number can easily be answered from your office or your home phone, or even your computer through Gmail. Calls from Gmail and text messages sent from google.com/voice will also display your Sprint number. This basically gives Sprint customers all the benefits of Google Voice without the need to change or port their number.

Alternatively, Google Voice users can choose to replace their Sprint number with their Google Voice number when placing calls or sending text messages from their Sprint handset. This feature works on all Sprint phones and gives Sprint users all the benefits of Google Voice without the need for an app.

In both cases, Google Voice replaces Sprint voicemail, giving Sprint customers transcribed voicemail messages available online and sent via email and/or text message. International calls made from Google Voice users’ Sprint phones will be connected by Google Voice at our very low rates, and Sprint customers will also have access to the rest of Google Voice’s features, like creating personalized voicemail greetings based on who’s calling, call recording, blocking unwanted callers and more.

To learn more, watch the video below and visit google.com/voice/sprint.

This feature will be available soon to Sprint customers in the United States. Once it is launched, it will be rolled out gradually to all Google Voice users, and can be enabled through the Google Voice website. If you don’t see it right away, don’t worry—you can leave your email address at google.com/voice/sprint and we’ll notify you as soon as this becomes available.

In addition, today we’re introducing the Nexus S 4G for Sprint—which takes advantage of Sprint’s high-speed 4G data network and lets you enable Google Voice directly from the mobile app. Learn more on the Google Mobile Blog.

Posted by Jacob Hesch, Software Engineer

Google Voice turns 2!

2011-03-11T11:08:00.000-08:00

Since our first birthday, we’ve been working hard to bring new features to Google Voice and make it available to as many users in as many places and on as many devices as possible.

As we mark this milestone, we want to thank all of our users in the Google Voice community. All of your support, feedback and stories have helped us improve the Google Voice experience.

We’ve seen the product evolve significantly over the last two years. In the last year alone, Google Voice went out of invite-only mode and became available to all US users, we brought calling to Gmail, launched apps for the iPhone, iPod Touch and iPad, and made it possible to get the full set of Google Voice features on your existing mobile number by porting it to Google Voice.

We’ve got a bunch of new features and updates in the works and are working hard to bring Google Voice to even more users in 2011. Thanks to our users again for all of the support!

Posted by Vincent Paquet, Google Voice Product Manager

Click to call phone numbers

2011-03-10T17:27:00.001-08:00

(Cross-posted from the Gmail blog)

With the ability to call phones built right into Gmail, you no longer have to get out your phone and retype a number anytime someone sends you one in an email or chat message. Starting today, you’ll see that phone numbers appear as links, like this:

Just click the number, and Gmail’s dialpad will pop up, already populated with the number you’re trying to call.

Click “Call” and voilà! Of course, if you don’t already have the voice and video plugin installed, you’ll be prompted to do that first.

You’ll also see a little green phone icon next to numbers in your contacts which you can use to do the same thing.

Posted by Robin Schriebman, Software Engineer

Google Voice: Helping save bees in L.A.

2011-03-04T09:17:00.000-08:00

For the second installment of Google Voice user stories, we chatted with Amy Seidenwurm, one of the co-founders of Backwards Beekepers, to find out how they are using Google Voice to rescue swarms of bees.

1. Tell us about your organization.
The Backwards Beekeepers are dedicated to saving the native honey bee population by teaching chemical-free beekeeping. We have monthly meetings in L.A. and also advise beekeepers all over the world.

2. How are you using Google Voice?
We use our Google Voice number for the Bee Rescue Hotline. People all over L.A. call the hotline when they find unwelcome bees in their garages, hot tubs, trees, chimneys and such. We get their message on our Google Voice account and email it to our list of almost 500 beekeepers (and aspiring ones). Someone claims the job, contacts the caller and picks up the bees.

3. How is Google Voice helping you achieve your mission?
Google Voice is helping us save the bees and cultivate new beekeepers. We are now a go-to hotline for city postal workers, animal control officers and parks employees. We've rescued more than 300 swarms since we set up our Google Voice number a year ago.

If you or someone you know is using Google Voice in a unique way, we’d love to hear about it! Fill out this short form and your story may get featured on the Google Voice blog.

Posted by Michael Bolognino, Product Marketing Manager