GoGrid System Status

GoGrid Live Chat Issue - 2013-06-13 - Resolved

2013-06-13T07:27:00.003-07:00

Thursday, June 13, 2013 - 07:12 PDT (-7 GMT)

This issue has been resolved. If you are still experiencing issues using Live Chat please call GoGrid Support.

GoGrid Live Chat Issue - 2013-06-13

2013-06-13T02:54:00.000-07:00

Thursday, June 13, 2013 - 01:59 PDT (-7 GMT)

Some customers may experience problems connecting to GoGrid Support Via Live Chat. The issue is currently being looked in to. If you need to get status on a current case or open a new case please feel free to contact us by email or by phone @ (1-877-946-4743 or +1-415-869-7444)

GoGrid Cloud Storage Maintenance - US-WEST - 2013-06-04

2013-05-31T02:41:00.000-07:00

GoGrid Cloud Storage Maintenance Window:
Tuesday, June 4, 2013 17:00 - 19:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues; however, there is the possibility that customers may experience brief interruption of CIFS/Samba services.

Data Center:
US-WEST1

Maintenance Details:
GoGrid engineers will be performing a maintenance that is crucial to the performance and reliability of Cloud Storage in US-West. Cloud Storage in US-West will be online and available during this time.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone at (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance US-WEST - 2013-05-23

2013-05-23T14:29:00.000-07:00

GoGrid Network Maintenance Window:
Thursday, May 23, 2013 17:30 – 19:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Network Maintenance US-WEST - 2013-05-22

2013-05-22T12:25:00.001-07:00

GoGrid Network Maintenance Window:
Wednesday, May 22, 2013 17:30 – 19:30 PDT (UTC/GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing a maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Portal Maintenance - 2013-05-15

2013-05-15T11:20:00.001-07:00

GoGrid Systems team is performing a routine maintenance on customer portal (my.gogrid.com). Some customers may experience delays with cloud server management activities (adds, saves, deletes).

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Power Infrastructure Maintenance US-West - 2013-05-16

2013-05-15T10:32:00.001-07:00

GoGrid Power Infrastructure Maintenance:
Thursday, May 16, 2013

Schedule:
08:00 - 12:00 PDT (UTC/GMT -7)

Customer Impact:
This notice is for advisory purposes only. No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Engineers are performing power infrastructure maintenance in US-WEST1 data center as part of our continued effort to improve service efficiency.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Portal Maintenance - 2013-05-08

2013-05-08T10:43:00.001-07:00

GoGrid Portal Issues Reported - 2013-05-07 - Resolved

2013-05-07T11:24:00.000-07:00

12:18 PDT - Resolved: The issue has been resolved if you are still experiencing any issues please call GoGrid Support.

11:00 PDT - Some customers have reported problems and/or slowness with the customer portal at my.gogrid.com. We are investigating this issue and expect to have it resolved shortly.

Inquiries:
Customers who have additional queries are requested to contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Inbound Phone Service Offline - 2013-05-01 - Resolved

2013-05-01T15:24:00.004-07:00

UPDATE: GoGrid Inbound Phone Service has been restored.

Customers who have additional questions are requested to contact the GoGrid Support Center via the portal my.gogrid.com, or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Inbound Phone Service Offline - 2013-05-01

2013-05-01T14:58:00.001-07:00

GoGrid is experiencing a temporary loss of inbound phone service. If you are experiencing any issues, please log a case in your customer portal or chat. Updates will be posted soon.

GoGrid Portal Issues Reported - 2013-04-23 - Resolved

2013-04-23T14:29:00.001-07:00

16:08 PDT Update - The portal my.gogrid.com is now back online.

14:27 PDT - Some customers have reported problems logging in to my.gogrid.com. We are investigating this issue and expect to have it resolved shortly.

Inquiries:
Customers who have additional queries are requested to contact the GoGrid Support Center by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Power Infrastructure Maintenance - 2013-04-23

2013-04-22T21:28:00.000-07:00

GoGrid Power Infrastructure Maintenance:
Tuesday, April 23, 2013

Customer Impact:
This notice is for advisory purposes only. No customer impact is expected.

Data Center:
US-WEST1

Maintenance Details:
GoGrid Engineers are performing switchboard maintenance in US-WEST1 data center. This will require short power transfers to generators. The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Power Infrastructure Maintenance - 2013-04-21

2013-04-19T21:44:00.001-07:00

GoGrid Power Infrastructure Maintenance:
Sunday, April 21, 2013 - Monday, April 22, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-EAST1

Maintenance Details:
GoGrid Engineers are performing switchboard maintenance in US-East1 data center. This will require short power transfers to generators. The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

Cloud Storage Inaccessible In US-West Data Center - RESOLVED

2013-04-14T11:32:00.000-07:00

Some customers have reported that cloud storage is inaccessible in US-West. Our systems engineers are looking into this issue. If you are experiencing any issues connecting to cloud storage, please log a case to be notified or check here for further updates. Please log a case with Support if you were impacted.

Please advise support if you are still experiencing any issues connecting to cloud storage.

GoGrid Power Infrastructure Maintenance - 2013-04-14

2013-04-11T20:24:00.000-07:00

GoGrid Power Infrastructure Maintenance:
Sunday, April 14, 2013 - Saturday, April 20, 2013

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-East1

Maintenance Details:
GoGrid Engineers are performing switchboard maintenance in US-East1 data center. This will require short power transfers to generators. The generator mode period will be short and comparable to the normal monthly generator tests.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Emergency Network Maintenance – US-WEST - 2013-04-09

2013-04-09T16:45:00.000-07:00

GoGrid Emergency Network Maintenance Window:
Tuesday, April 9, 2013 21:00 – 23:59 PDT (GMT -7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing emergency maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid Generator Run - 2013-04-18

2013-04-09T16:26:00.000-07:00

GoGrid Monthly Generator Run:
Thursday, April 18, 2013 18:00 - 23:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, April 18, 2013 in our US-West1 data center. The expected time on generator should be approximately one hour. Five hour maintenance is required to ensure coverage during the duration. Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid – Networking Issues Reported in US-West1 - Resolved

2013-04-08T08:47:00.003-07:00

We recently began to mitigate a DDoS attack. Some customer may have experienced high latency. Please log a case with GoGrid support if you were impacted.

Data Center:
US-West1

GoGrid Quarterly UPS Maintenance - 2013-04-08

2013-04-05T15:38:00.001-07:00

GoGrid Quarterly UPS Maintenance:
Monday, April 8, 08:00 - 17:00 PDT (GMT -7)
Tuesday, April 9, 08:00 - 17:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
GoGrid Infrastructure Engineers are performing quarterly preventive UPS maintenance to ensure consistent, uninterrupted power backup in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Customer Portal Issues – 2013-04-04 – Resolved

2013-04-04T14:50:00.001-07:00

Customers may experience slow responses from the my.gogrid.com portal and slow job request, such as add or delete server, at this time. Our Systems Operations team has already started applying steps to restore normal portal service to customers. This posting will be updated as more information is available

Please contact the GoGrid Support Center if you have any questions.

Resolved: @16:00 PDT All portal services are operating normally

GoGrid Data Center Maintenance

2013-04-03T15:37:00.000-07:00

Data Center Cleaning
Thursday, April 11, 2013 08:00 - 17:00 PDT (GMT -7)
Friday, April 12, 2013 08:00 - 17:00 PDT (GMT -7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Centers:
US-West1

Maintenance Details:
Mainframe Environment technicians are performing scheduled data center cleaning in US-West1 data center.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance Notice – US-WEST - 2013-03-30

2013-03-25T11:10:00.001-07:00

GoGrid Network Maintenance Window:
Saturday, March 30, 2013 10:00 – 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST1

Maintenance Details:
The GoGrid Networking team will be performing regular maintenance on one of the redundant core routers in the US-WEST1 data center. No impact is expected as traffic will be shifted to the secondary router.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444)

GoGrid – Dynamic Load Balancer Issue – 2013-03-18 - Resolved

2013-03-18T13:10:00.001-07:00

Some customers have reported problems with their Dynamic Load Balancer (DLB) passing traffic in the US-WEST1 data center. Our Software Team is currently investigating the issue. We will update this posting as more information becomes available.

Data Center:
US-WEST1

Update1: @13:50 PDT – The GoGrid Software Team is still working on resolving the issue. Currently there is no ETA. We will update the blog as more information is available.

Update2: @14:50 PDT – The problem with DLB service is still pending resolution. No ETA is available at this time. We understand the impact of this service outage and want to ensure to our customers using DLB service that we are treating it with our highest priory.

Resolved: @15:50 PDT – The problem with the DLB service has been confirmed as resolved. Please contact the GoGrid Support Team if you experience any other issues with DLB service.

GoGrid Generator Run - 2013-03-21

2013-03-15T13:58:00.001-07:00

GoGrid Monthly Generator Run:
Thursday, March 21, 2013 18:00 - 23:00 PDT (GMT-7)

Customer Impact:
This notice is for advisory purposes only. Customers should not experience any issues.

Data Center:
US-West1

Maintenance Details:
GoGrid will be performing our monthly generator run Thursday, March 21, 2013 in our US-West1 data center. The expected time on generator should be approximately one hour, however we need a 5 hour maintenance to ensure we are covered during the duration. Monthly Generator Run is required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.gogrid.com, by phone (1-877-946-4743 or +1-415-869-7444).