Fedor Smith Blog

iDoubt: Skepticism About Apple Proves Unfounded … Again

ATLANTIC-ACM — Mon, 30 Apr 2012 17:36:00 GMT

While it may be fun to take shots at the monkey on the highest branch, and look for signs that Apple will come crashing down, predictions of dramatic collapses or sudden downturns are probably more about dramatic speculation than reality.

RIM’s Future On the Edge

ATLANTIC-ACM — Fri, 03 Feb 2012 13:30:00 GMT

If BlackBerry 10 does not offer real advantages to business customers that make it stand out from the more consumer-focused competitors and their growing libraries of business applications, it will not stand a chance.

iPhone Gains Mind Share While Competitors Gain Market Share and Operators Move On to the Next Big Thing

ATLANTIC-ACM — Wed, 23 Nov 2011 15:42:00 GMT

The record sales that accompanied the release of the iPhone 4S leave little doubt that the Apple faithful remain fully committed to the iPhone. However, with increasingly creative devices and user-friendly operating systems, competitors are gaining

Today’s Problems for Netflix a Sign of Bigger Challenges to Come

ATLANTIC-ACM — Wed, 05 Oct 2011 23:06:00 GMT

Dividing its business unnecessarily places Netflix's customer base at risk and also spins out the portion of its business with stable costs (DVDs) in favor of the portion with costs that are unpredictable and currently are on the rise (streaming).

Migration From Postpaid to Prepaid Slowing

ATLANTIC-ACM — Wed, 31 Aug 2011 21:50:00 GMT

While many consumers still face financial hardships, and there will continue to be prepaid migration, it likely will not be as dramatic as it was over the past several years.

Changing Wireless Market Revenues

ATLANTIC-ACM — Tue, 02 Aug 2011 14:37:00 GMT

Overall revenues will grow slowly and will increasingly be driven by growth in data subscriptions and higher data spending. Voice revenues, on the other hand, will continue to decline at over 5 percent annually for the next five years.

Sprint Wireless Making Strong Headway in Customer Satisfaction

ATLANTIC-ACM — Wed, 06 Jul 2011 22:00:00 GMT

Sprint’s improvement to its own scores may not be the best indicator of competitive position, given its struggles in recent years, but customer dissatisfaction is not exactly foreign to the wireless industry.

The Future’s So Bright… Until My Signal Fades

ATLANTIC-ACM — Thu, 26 May 2011 20:12:00 GMT

Even with these incredible devices, the bold expectations we have for the future of mobile data are not likely to become reality in the immediate future.

Prepaid Wireless Revenues To Cross $25 Billion Mark by 2015

ATLANTIC-ACM — Fri, 29 Apr 2011 15:03:00 GMT

The prepaid and postpaid worlds are slowly converging in terms of plan offerings and handsets. While there are premium providers and value providers, the basics of service plans and the general functionality of available handsets are beginning to

AT&T-T-Mobile Deal: Rivals Search for Answers

ATLANTIC-ACM — Tue, 05 Apr 2011 22:14:00 GMT

Sprint, Clearwire, and LightSquared all were rumored at one point or another to be looking for a purchase or partnership with T-Mobile.

As Tablets Drive Wholesale Demand, Wireless Carriers Should Incentivize Wholesale Carriers to Build Wide and Deep

ATLANTIC-ACM — Mon, 28 Feb 2011 16:26:00 GMT

For the wholesale side of the telecom industry, the explosion of tablets translates to the proverbial “doubling down" on investment in support of wireless growth.

Wireless Wholesale Customers Happy With Global Wholesale Carriers

ATLANTIC-ACM — Mon, 31 Jan 2011 15:20:00 GMT

In reviewing data from the ATLANTIC-ACM Global Wholesale Carrier Report Card, specifically the wireless buyer satisfaction, some interesting trends popped up.

11 for ‘11

ATLANTIC-ACM — Fri, 17 Dec 2010 18:38:00 GMT

Here's a snapshot of 11 trends ATLANTIC-ACM expects to impact the telecom market in 2011.

Ethernet Wireless Backhaul Takes Center Stage for 2011

ATLANTIC-ACM — Tue, 23 Nov 2010 18:20:00 GMT

There’s little doubt that the much-anticipated explosion in wireless backhaul is here, and that Ethernet is the transport medium of choice for most wireless carriers.

Metro Wholesale Customers Seek Greater Sales Rep Proactivity

ATLANTIC-ACM — Mon, 01 Nov 2010 15:46:00 GMT

The 2010 edition of ATLANTIC-ACM’s Metro Wholesale Carrier Report Card shows increased customer satisfaction across all six categories, but the smallest gains were in customer service.

Wireless Demand, Data Growth Driving Industry Toward Key Tipping Points

ATLANTIC-ACM — Mon, 27 Sep 2010 18:20:00 GMT

While the underlying technology and means of delivery may continue to evolve, well-positioned carriers with the right strategies will not only gain market share, but also can generate considerable revenue growth in coming years.

Latest Business Customer Benchmarking Study Points to Increased Competition and Continued Migration

ATLANTIC-ACM — Tue, 24 Aug 2010 19:01:00 GMT

Looking specifically at wireline carrier performance, this year's ATLANTIC-ACM study identified a number of key trends. Here's a snapshot of several of these areas.

Verizon and the iPhone? AT&T's Been There, Done That

ATLANTIC-ACM — Mon, 12 Jul 2010 17:07:00 GMT

AT&T's exclusive deal for the iPhone was one of the most successful strategic moves in our industry's history, allowing the company to capture high-end data customers, and in many places, fill its network.

The Answer to the Metered Data Question Is Consumer Education

ATLANTIC-ACM — Fri, 25 Jun 2010 17:10:00 GMT

While consumers themselves may not realize it, for the majority of broadband customers, metering would actually be beneficial; carriers need to assuage consumer fears of unforeseen overage charges.

Customer Service: It’s Not Rocket Science

ATLANTIC-ACM — Tue, 18 May 2010 16:17:00 GMT

Carriers could benefit by shifting their focus toward something slightly less materialistic and more material to their bottom lines — customer service.