Esendex Support Blog

Planned Maintenance Notification

Kate — Wed, 28 Oct 2009 14:55:00 +0000

We will be performing planned maintenance on our messaging system as indicated below.

Purpose of maintenance: Database infrastructure enhancement

Date: Sunday 8th November 2009

Time: 10:00am - 12:00pm GMT

Duration: 2 hours. Possible disruption at different times during the maintenance window.

Service Affected: Submitted messages may be queued and sent after a short delay

Esendex apologises for any inconvenience experienced by this necessary maintenance window. Messages submitted to us during the maintenance window may be queued and sent after a short delay.

We do appreciate your co-operation and understanding during this event. If you have any queries relating to this maintenance please contact us on 0845 356 5759 or alternatively submit a support ticket by emailing support@esendex.com

Regards,

The Esendex Support Team

Inbound Delays - Resolved

Kate — Tue, 15 Sep 2009 11:44:00 +0000

All new inbound messages are now being received straight away and messages which were delayed previously will all come through. Message events are now updating, but there has been no impact on outbound traffic.

Inbound Delays

Kate — Tue, 15 Sep 2009 11:04:00 +0000

We are currently experiencing some inbound delays; however no messages will be lost.

There are also some delays on message events. Outbound traffic is being processed as normal with no delays but the delivery events may take a while to come through. This will be resolved shortly.

VodafoneAU Inbound Service Interruption

Kate — Fri, 07 Aug 2009 11:24:00 +0000

Vodafone Australia will be performing maintenance on their system between the times:

Start: Sunday August 9 at 23:00 AEST

End: Monday August 10 at 07:00 AEST

Outbound traffic should not be affected but there will be a 15 minute window on Monday morning where inbound traffic won’t be received.

Any further updates from Vodafone AU will be added to the blog, but if you have any queries please contact the support team.

Doyle and Salesforce Integration

Kate — Tue, 28 Jul 2009 09:11:00 +0000

We’re introducing a great way to use our new Doyle service to integrate Salesforce contacts with your Esendex account to allow you to get in touch with your customers and suppliers quickly and easily.

If you have Salesforce and would like to trial this feature for free, please drop an email to support@esendex.com and we’ll get you up and running!

Scheduled Maintenance Notification

Kate — Wed, 15 Jul 2009 10:20:00 +0000

We will be performing scheduled maintenance on our infrastructure as indicated below.

Purpose of maintenance: Upgrade to storage infrastructure
Date: Saturday 1st August – Sunday 2nd August
Time: 10:00am - 12:00pm BST
Duration: 4 hours. Possible disruption at different times during the maintenance window
Service Affected: (none)

Esendex apologises for any inconvenience experienced by this necessary maintenance window. Failover will take place at 10am on Saturday 1st August. Although we do not anticipate the maintenance to have any impact on our service, the service should be considered at risk for the duration of the maintenance window.

Kind Regards,

Esendex Support Team

SMS Delivery Outage for MBloxUS

Jonathan — Wed, 15 Jul 2009 07:35:00 +0000

Some US-bound premium and SMS traffic may experience delays in delivery or expired messages. MBlox have advised they have an issue with their US connections and have engineers working on it to assess the level of impact. Updates will follow shortly when we get them.

SMS Inbound Delays on VodafoneUK Traffic - Resolved

Jonathan — Tue, 30 Jun 2009 06:26:00 +0000

The issue with some VodafoneUK inbound traffic being delayed has now been resolved and normal service has been resumed.

SMS Inbound Delays on VodafoneUK Traffic

Kate — Mon, 29 Jun 2009 17:17:00 +0000

VodafoneUK are currently experiencing technical difficulties which may result in some inbound traffic being delayed. They are currently working on this and hope to have this resolved soon.

SMS Delivery Outage for O2UK - Resolved

Kate — Fri, 12 Jun 2009 11:41:00 +0000

This issue has now been resolved and normal service has been resumed.

SMS Delivery Outage for O2UK

Kate — Fri, 12 Jun 2009 10:25:00 +0000

Premium services, LBS and outbound traffic may see delays in delivery or expired messages. O2 have advised of a major service failure in their systems. Messages may be delivered with delay or may expire. Steps have been taken by Esendex to minimise the impact on customers. Updates will follow shortly.

Infrastructure Failover Testing and System Update - [Complete]

Kate — Fri, 05 Jun 2009 15:52:00 +0000

We will be performing quarterly failover tests and a system update on our infrastructure as indicated below.

Purpose of maintenance: Infrastructure Failover Testing and System Update
Date: Sunday 5th July 2009
Time: 10:00am - 12:00pm BST time
Duration: 2 hours. Possible disruption at different times during the maintenance window
Service Affected: Outbound messages will be delivered with delay and inbound messages may be slow to come through.

Esendex apologises for any inconvenience experienced by this necessary work. Although we do not anticipate the maintenance to have an impact for the full two hours, the service should be considered at risk for the duration of the maintenance window.

Kind Regards,

Esendex Support Team

Update:

Maintenance has now completed, your should experiance normal service.

Thank you,

Esendex Maintenance Team

Delays on some UK inbound traffic - Resolved

Kate — Fri, 29 May 2009 17:07:00 +0000

Any delays experienced on inbound traffic have all been resolved now. If you have any queries please contact the support team.

Delays on some UK inbound traffic

Kate — Fri, 29 May 2009 12:43:00 +0000

Customers may experience delays on some UK inbound traffic. This is being worked on and should be resolved shortly.

SMS Delivery Outage for O2UK - Resolved

Kate — Mon, 18 May 2009 09:53:00 +0000

This issue has now been resolved and normal service has been resumed.