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	<title>Doug Kreitzberg</title>
	
	<link>http://www.dougkreitzberg.com</link>
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	<lastBuildDate>Sun, 12 Jun 2011 23:53:21 +0000</lastBuildDate>
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		<title>Graduation Day</title>
		<link>http://feedproxy.google.com/~r/DougKreitzberg/~3/KWzLQ0FPvkA/</link>
		<comments>http://www.dougkreitzberg.com/2011/06/12/graduation-day/#comments</comments>
		<pubDate>Sun, 12 Jun 2011 23:49:07 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[self discovery]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=295</guid>
		<description><![CDATA[I had a son once, named Alex. My wife and I were excited that a son was on his way and we could not help telling everyone. My wife’s mother even knitted a Christmas stocking, inscribed “Alex”, in preparation. My sister was also happy for us, but she was also happy with her own child [...]]]></description>
			<content:encoded><![CDATA[<p>I had a son once, named Alex.  My wife and I were excited that a son was on his way and we could not help telling everyone.  My wife’s mother even knitted a Christmas stocking, inscribed “Alex”, in preparation.</p>
<p>My sister was also happy for us, but she was also happy with her own child which was due shortly.  And, six weeks before my son was due, I became a proud Uncle to my Nephew, who my sister named…..Alex.</p>
<p>Now I come from a family who never could order the same dish at a restaurant;  even if you knew this would be your last meal and you desperately wanted NY Strip, if someone else at the table ordered NY Strip, you’d go for the Monkfish.  So, of course, we had to do a quick change and my son, Alexander John,  became John Alexander.</p>
<p>But there was the matter of the stocking.  My mother-in-law offered to change the name, but we decided to leave it the way it is.  So, from my son’s first Christmas to last year, he’d fish out his Christmas gifts from Alex’s stocking.</p>
<p>As you can see, John had an identity crisis from the get-go.  And he is certainly not alone.  Growing up for any kid is enough of an identity crisis itself; you are exposed to media versions of how people should dress, behave and believe, you’re American Idolized into thinking that success doesn’t come as much from within as from 10 million text messages and if that weren’t enough, you have to endure the horrible middle school years of trying to fit in to one of the popular/jock/nerd/goth/fill-in-the-blank-here cliques that divide most school cafeterias and school yards.</p>
<p>So, I have to admit that I was a little skeptical when, four years ago, John’s new high school principal said that he wanted the incoming class, to be, above everything else, themselves.  No artifice, no idealized image, no cliques.</p>
<p>But the principal was right.  Over the past four years, my son has explored who he is, the gifts that he has and the person (or persons) he may choose to become.  And, as my son took his journey, I followed with him, not in lock step (because I knew he had to take this journey by himself) but behind slightly, somewhat like a shadow that grows and deepens as the image itself grows in stature and confidence.</p>
<p>What I learned about my son was that high school certainly developed his mind but it also gave him the opportunity to discover that his true self came through his heart.  As he become more self-aware, so to did he expand his generosity of spirit, his kindness, his blindness to personal differences.  And has this grew, as his heart grew, more people were touched by him and when they were touched, their hearts grew as well.</p>
<p>I have to admit that as I’ve seen my son grow, my heart has been also touched and has been strengthened.  The poet, William Wordsworth, writes that “The Child is the Father of the Man”,  and while he describes another context, I can certainly say that my child has “fathered” me to see the world in different ways, myself in different ways, and the undeniable connection between the two.</p>
<p>So on this, my son’s graduation day, the gift I give to you the gift my son has given me – to challenge yourself to seek the good in others and that, by doing so, they will do the good that you seek.   And, in the meantime, draw a picture of the images of yourself that you’ve created over the years and put it out there, like a Christmas stocking with someone else’s name on it, so you can see it clearly and be grateful for how far you’ve come.</p>
<p>Thanks, John.</p>
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		<title>Fear</title>
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		<comments>http://www.dougkreitzberg.com/2011/02/28/fear/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 11:58:11 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[self discovery]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=291</guid>
		<description><![CDATA[We have in our house a large basket of computer, phone, ipod and other cables. When we need to charge something and we can&#8217;t find the cable, we have to hunt through the basket. It&#8217;s a daunting task. We really don&#8217;t know what half these cables are for, or if the device that they are [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.dougkreitzberg.com/wp-content/uploads/2011/02/wiresandcables.jpg"><img src="http://www.dougkreitzberg.com/wp-content/uploads/2011/02/wiresandcables-300x225.jpg" alt="" title="wiresandcables" width="300" height="225" class="aligncenter size-medium wp-image-292" /></a></p>
<p>We have in our house a large basket of computer, phone, ipod and other cables.  When we need to charge something and we can&#8217;t find the cable, we have to hunt through the basket.  It&#8217;s a daunting task.  We really don&#8217;t know what half these cables are for, or if the device that they are supposed to plug into still exists.  But we&#8217;re afraid to throw out a cable, because we believe that once we do, the next day we will need it.</p>
<p>And, actually, the cables have outgrown the basket.  We now have a basket and a grocery bag stuffed full of cables, power adaptors and even a few (computer) mice.  Give us a few years and you won&#8217;t be able to find us in the house because of all the wires.</p>
<p>Fear is a lot like our basket (and bag) of cables.  Through our life, we accumulate a lot of experiences and develop a set of reactions to these experiences.  Sometimes, the reactions are based in fear &#8212; either something bad happened that we don&#8217;t want to repeat, or we&#8217;ve been told something bad will happen, so we don&#8217;t want to do it.  Over time, those fears can grow, wrap around and engulf us.  And just like the computer and power cables, the fears are not really tied to anything useful anymore and can be thrown out. </p>
<p>I have found that the biggest challenge individuals and businesses have towards achieving their goals has to do with their capacity to change.  And that capacity to change is largely limited by the level of varieties of fear which have been built up over time. It is not easy to get rid of these unnecessary fears.  You have to identify them, you have to see if they have any validity and if not, mentally, emotionally and organizationally toss them aside.   And, often, you can&#8217;t be really sure you are right until you actually do let go.  That takes a leap of faith and is, in itself, scary.</p>
<p>The first step, however, is to be curious about how many of your actions or inactions are based more on fear than confidence.  Then, perhaps you can begin to unravel them.</p>
<p>Now, where did I put my cell phone cord?  It just hope it didn&#8217;t make it&#8217;s way to the basket!</p>
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		<title>Wallpaper Blues</title>
		<link>http://feedproxy.google.com/~r/DougKreitzberg/~3/pnitpDbCnpY/</link>
		<comments>http://www.dougkreitzberg.com/2011/02/25/wallpaper-blues/#comments</comments>
		<pubDate>Fri, 25 Feb 2011 11:46:12 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=286</guid>
		<description><![CDATA[I&#8217;ve spent the past two weekends removing wallpaper from our living room. The living room is one of two remaining rooms with wallpaper and this process is part of my new year&#8217;s resolution to be more proactive around the house.  Of course, I wasn&#8217;t as proactive as I could have been.  I casually mentioned that [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve spent the past two weekends removing wallpaper from our living room. The living room is one of two remaining rooms with wallpaper and this process is part of my new year&#8217;s resolution to be more proactive around the house.  Of course, I wasn&#8217;t as proactive as I could have been.  I casually mentioned that I needed to get to the wallpaper in the living room, and it was my daughter who spotted a peeling section in one corner and asked if she could tear it off that got the whole thing going.<br />
 <br />
About twenty five years ago, I spent some time at my sister&#8217;s house tearing down wallpaper and swore I would never do it again.  It is a slow, tedious process, especially when the installer decides to lather on the glue so that either the wallpaper would never come off, or you have to take part of the wall with you when you remove the wallpaper. Then there is the top part of the wallpaper which is impervious to steam or enzyme or vinegar or whatever tool you use to try to melt the glue.  You then end up having to remove the wallpaper twice; removing the top layer, then the bottom layer. <br />
 <br />
So, the best way to remove wallpaper is to realize it is going to take some time, put on some of your favorite music and have a little patience.  All the while, try not to think about all the varieties of torture you&#8217;d like to inflict on the individuals who put the wallpaper up in the first place.  Instead, think about how nice the room will look when it&#8217;s all done and painted.<br />
 <br />
For three days over two weeks, I&#8217;ve fired up the stereo, cranked up the steamer and went at it, steamin&#8217; and peelin&#8217; to Eric Clapton, Elmore James, Magic Sam and a little Dead, Decemberists and Arcade Fire for variety.  And, if you just realize that the only thing between you and a completed room is a little time, you can make it through.<br />
 <br />
The hardest part of change is not creating new habits; it&#8217;s removing the old ones first.  Those old habits have become, in a sense, hardened wallpaper, impervious to penetration.  They can only be removed with concentrated effort and persistence.  Because, habits, like wallpaper, have become fixtures in our mental rooms.  They are how we see the world and how we react to it.  Some of that mental wallpaper was put up a long time ago; others we have learned recently.  Often, we forget that it is only wallpaper, we think it&#8217;s part of the structure itself and that if we tear it down, the whole house will crash in.<br />
 <br />
The real limitations to becoming the person we want to be or the company we want to be a part of, is not as much the lack of talent, time or resources as it is our ability to change our mental models of the world; indeed, our mental models of ourself.  If we take the time, and have patience with ourselves, our ability to strip down the wallpaper can either reveal something new and wonderful or reveal something which is crumbling and needs to be fixed; either way, you will be able to see yourself if a new and honest light.<br />
 <br />
Proving for the peeling sections of your mental wallpaper can take either self-contained introspection or, like me, the assistance of someone (your daughter?  your spouse?  your friend?) helping you identify those blind spots with you.  Be open to the possibility that what you think is rock solid is only paper thin and with a little effort, patience and, perhaps some Chicago blues, can be torn away.<br />
 <br />
That&#8217;s something to sing about.<br />
 </p>
<p> </p>
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		<title>The Uninvited</title>
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		<pubDate>Thu, 02 Dec 2010 02:50:53 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[self discovery]]></category>
		<category><![CDATA[Holidays]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=283</guid>
		<description><![CDATA[I think one of the reasons that the holidays bring both joy and stress to our lives is that it is the one time of the year when even the Scroogest of us finds some kernal of emotion to chew on for a few months. Some of those emotions are based on anticipation of reuniting [...]]]></description>
			<content:encoded><![CDATA[<p>I think one of the reasons that the holidays bring both joy and stress to our lives is that it is the one time of the year when even the Scroogest of us finds some kernal of emotion to chew on for a few months. Some of those emotions are based on anticipation of reuniting with families and friends (and of course, giving or receiving gifts), some are emotions based on past holiday experiences.  Those emotions are good or bad (we can remember holiday scenes which evoke sadness or anticipate the holiday future with dread as much as joy).  And most times, there are conflicting emotions (such as, for many of us, when we enjoy the season but hold a small pain of loss in our hearts for those who have passed on).<br />
 <br />
To me, the reason emotions take such a hold on us during this time of the year is that we celebrate the ending of things, the beginning of things and things which live beyond time.  Indeed, the holiday season reminds us that what is permanent in us is not what we hold on to, but what we break through to become.  And a lot of the negative emotions we feel are come from our own feelings of inadequacy or inablity to change.<br />
 <br />
Therefore, when you invite your friends or your relatives or your memories to your holiday table, don&#8217;t forget to invite someone who you most likely have neglected these past eleven months:  yourself. We all spend too much time criticizing ourselves for what we should be doing or should have done or who we are or who we aren&#8217;t. Take a break this season and offer yourself the simple gift of redemption for the coming year.  Acknowledge, if only for a moment, that under these holiday lights, everything about you is OK.  And, since your future hasn&#8217;t happened yet, that&#8217;s OK too.  So the only thing can prevent you from who you want to be is the boulder of negative thoughts of yourself you carry around that gets heavier with every year. Invite yourself the opportunity to stop the internal critic, set the boulder down and walk confidently into the new year.<br />
 <br />
Now there&#8217;s something to celebrate.</p>
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		<title>Alarm Clocks</title>
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		<pubDate>Tue, 09 Nov 2010 15:19:46 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
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		<category><![CDATA[Vijay Iyer]]></category>

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		<description><![CDATA[I did a bit of traveling last week, different hotels in different cities. Invariably, I would get up early to get some work in before my meetings. And as I worked, I would begin hearing the incessant beeping of alarm clocks going off in unoccupied rooms. There would be the 5am alarm clocks, the 5:30am [...]]]></description>
			<content:encoded><![CDATA[<p>I did a bit of traveling last week, different hotels in different cities.  Invariably, I would get up early to get some work in before my meetings.  And as I worked, I would begin hearing the incessant beeping of alarm clocks going off in unoccupied rooms.  There would be the 5am alarm clocks, the 5:30am alarm clocks, the 6am alarm clocks.  It nearly drove me crazy until I figured that I could tune them out by plugging my ear phones in to my ipad and listen to the Vijay Iyer Trio (great stuff for any jazz fans out there). </p>
<p>But it also got me to thinking about the alarm clocks which might be beeping in my background.  And there&#8217;s always a few.  There are the ones that are louder and more discernible, like those that tells me I&#8217;m late for a meeting, or that I need to get a project done.  And there are ones that I probably should ignore, like some issues which are due far out in the future, or ones that talk to me about things I have no control over, or about people or actions that get my blood boiling over trivial issues. But there are other ones in the background that I really should listen to; the ones that ask whether I&#8217;m focusing on what&#8217;s really important, that tell me I&#8217;m spending too much time on the road and not enough with my family, or the ones that tell me I better watch what I&#8217;m eating or that I&#8217;m not getting enough sleep.  </p>
<p>The key is to tune into those alarms which are important and tune out everything else.  In my mind, there are six &#8220;alarms&#8221; to pay attention to.  (And, full disclosure, I&#8217;m not good at paying attention  to them all the time myself)</p>
<p>Alarm 1:  Relationships &#8212; Are you spending enough time developing and nurturing your relationships with your family, your beloved, your friends, your co-workers?  This is perhaps the most important one to pay attention to.  Self-imposed lonliness is a hell that is very difficult to crawl out of.</p>
<p>Alarm 2: Your Passions &#8212; Are you spending time on activities which you thoroughly enjoy?   Did you take the time to read that book you want to, or go see that band you wanted to see or work on that project that you loved to do?</p>
<p>Alarm 3: Your Health &#8212; Take it from someone who knows &#8212; When you&#8217;re young, you think you can do anything to your body and it will bounce back.  Then one day, it knocks at your door and asks for payment due.  Pay attention to what you&#8217;re body is telling you, and treat it as you would like to be treated (after all, it is you!).</p>
<p>Alarm 4: Your Sprituality &#8212; I&#8217;m not talking (and wouldn&#8217;t talk) religion here.  I&#8217;m talking connection.  To each other, to the world, to the universe, to yourself, to a higher power, to all of the above.  Call it what you will, but if you&#8217;re not focusing on your version of &#8220;it&#8221;, you feel like you&#8217;re going through the motions.</p>
<p>Alarm 5:  Your Finances &#8212; Is your spending out pacing your income?  Have you set enough side for that upcoming wedding or junior&#8217;s college?  When you&#8217;re stretched financially, it becomes difficult to focus on anything else and you feel like you can&#8217;t get out of it. It doesn&#8217;t have to be that way.</p>
<p>Alarm 6: The One Thing &#8212; During a strategy session last week, we talked about the line from Curley in the movie &#8220;City Slickers&#8221;, when he tells the main character Mitch, the secret of life.  <em>Curley:  Do you know what the secret of life is?  This. [He holds up one finger.] Mitch:  Your finger?  Curley:  One thing.  Just one thing.  You stick to that and the rest don&#8217;t mean sxxt.  Mitch:  But what is the one thing?  Curley:  That&#8217;s what you have to find out.</em>  We spend a lot of time responding to alarm clocks, often someone else&#8217;s alarm clocks that at the end of the day do more to distract us than any thing else.  As Verne Harnish writes in <em>Rockerfeller Habits</em>, a business consultant once got a job by telling the CEO of a Fortune 500 company that he could help him generate millions in revenue by simply writing down the top five business strategies that would move his company forward and looking at the number one item on his list every fifteen minutes until it was implemented.  We think we are great multi-taskers.  Perhaps we are just multi-muckers, simply moving the crap from one part of the stall to the next, without getting any of it out of the barn.  If you focus on your One Thing you&#8217;ll do more than most, and enjoy life more than most, as well.</p>
<p>Take a sheet of paper out, write down the six alarms:  Relationships, Passions, Health, Spirituality, Finances, The One Thing.  Next to each alarm, write down what your long term goals is and then write down what you want to achieve today in each of those categories.  If you really truly focus on these alarms, you are paying attention to what&#8217;s really important.</p>
<p>Then pop in your ear buds and tune out the rest.</p>
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		<title>A morning not fishing</title>
		<link>http://feedproxy.google.com/~r/DougKreitzberg/~3/graL_Kj3iKM/</link>
		<comments>http://www.dougkreitzberg.com/2010/09/27/a-morning-not-fishing/#comments</comments>
		<pubDate>Mon, 27 Sep 2010 12:51:12 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[organizational alignment]]></category>
		<category><![CDATA[self discovery]]></category>
		<category><![CDATA[daughter]]></category>
		<category><![CDATA[fishing]]></category>
		<category><![CDATA[Montana]]></category>
		<category><![CDATA[teaching]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=276</guid>
		<description><![CDATA[This weekend, I took my daughter to our family place in Montana. She had not been there in three years and I had promised to take her over the summer, but the work got too crazy. So we settled for a long weekend and a little hooky from school. We had a wonderful weekend. One [...]]]></description>
			<content:encoded><![CDATA[<p>This weekend, I took my daughter to our family place in Montana. She had not been there in three years and I had promised to take her over the summer, but the work got too crazy. So we settled for a long weekend and a little hooky from school.</p>
<p>We had a wonderful weekend. One of my favorite memories is when we took a little boat to go fishing out on the lake.  We were at the mouth of a creek and the water began boiling with jumping Kokanee salmon.  My daughter was excited and grabbed the one fishing rod we had and started casting and reeling.  &#8221;Now I have a real fish story to tell,&#8221; she exclaimed.  And it was a sight to behold and under any other condition, I would have been reaching for the rod myself, or at the very least fussing that I had not brought another one out, as well.</p>
<p>But, I actually enjoyed the not fishing. I actually enjoyed, teaching my daughter how to make a good cast, how to jig, how to make sure she cleaned off the seaweed &#8220;salad&#8221; she&#8217;d invariably hook in to.  We did not catch any fish that morning, but I did catch the satisfaction and gratitude of sharing an experience with my daughter.</p>
<p>Business is often all about doing, and doing invariably means personal achievement.  And it is true, we are measured and rewarded by our accomplishments.  What I hope we don&#8217;t forget is that sometimes our accomplishments are best defined when we don&#8217;t do anything but let someone else give it a try.  Not only do we grow as an organization because then someone else knows how to get something done, but you grow as a person.</p>
<p>And that&#8217;s a reward all to itself.</p>
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		<title>Tune Out to Tune In</title>
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		<comments>http://www.dougkreitzberg.com/2010/08/30/tune-out-to-tune-in/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 09:50:00 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[self discovery]]></category>
		<category><![CDATA[awareness]]></category>
		<category><![CDATA[mitch joel]]></category>
		<category><![CDATA[New York Times]]></category>
		<category><![CDATA[self-directed]]></category>
		<category><![CDATA[Wired Magazine]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=274</guid>
		<description><![CDATA[Do you ever get that feeling that, when you&#8217;re struggling for an answer, you never can find it, but when you&#8217;re focused on something else, you suddenly see the answer right in front of you? And in fact, from then on, everything you look at, everything you read, everyone you speak to, is giving you [...]]]></description>
			<content:encoded><![CDATA[<p>Do you ever get that feeling that, when you&#8217;re struggling for an answer, you never can find it, but when you&#8217;re focused on something else, you suddenly see the answer right in front of you?  And in fact, from then on, everything you look at, everything you read, everyone you speak to, is giving you more bits and pieces to the answer?</p>
<p>I do.  Not often enough, because I don&#8217;t always take my own advice.  I fight through questions too much at times, going over and over situations, running scenario after scenario until my brain hurts.  </p>
<p>Two articles I&#8217;ve read recently, from two very different perspectives, tell a similar story.  One, an article from the New York Times <a href="http://nyti.ms/atOGwd ">&#8220;Your Brain on Computers &#8212; Digital Devices Deprive Brain of Needed Downtime&#8221;</a> talks about the fact that the exercise machines with the tvs and ipod ports and video displays may help keep you sweating but don&#8217;t give your brain the same release as excersing outside. </p>
<p>Putting your brain on hold or downtime, helps place things in perspective, because it is during down times that the brain literally puts things in their place. &#8220;&#8216;Almost certainly, downtime lets the brain go over experiences it&#8217;s had, solidify them and turn them into long-term memories,&#8217; said Loren Frank, assitant professor in the department of physiology at the university [of California, San Francisco]&#8230;.He said he believed that when the brain was constantly stimulated, &#8216;you prevenet this learning process.&#8217;&#8221;</p>
<p>The other article (courtesy of <a href="http://bit.ly/ddWOwk">Mitch Joel&#8217;s Blog</a>) is from <a href="http://bit.ly/dcGpcv">Wired magazine</a>, about a transportation engineer in Holland who has focused on removing roadsigns to increase awareness (and thereby improve safety). The author travels with the engineer, Hans Monderman, to a city intersection he designed.  &#8220;..there it is: the Intersection. It&#8217;s the confluence of two busy two-lane roads that handle 20,000 cars a day, plus thousands of bicyclists and pedestrians. Several years ago, Monderman ripped out all the traditional instruments used by traffic engineers to influence driver behavior &#8211; traffic lights, road markings, and some pedestrian crossings &#8211; and in their place created a roundabout, or traffic circle&#8230;.To an approaching driver, the intersection is utterly ambiguous &#8212; and that&#8217;s the point&#8230;.The drivers slow to gauge the intentions of crossing bicyclists and walkers. Negotiations over right of way are made through fleeting eye contact. Remarkably, traffic moves smoothly around the circle with hardly a brake screeching, horn honking, or obscene gesture. &#8216;I love it!&#8217; Monderman says at last. &#8216;Pedestrians and cyclists used to avoid this place, but now, as you see, the cars look out for the cyclists, the cyclists look out for the pedestrains, and everyone looks out for each other.&#8217;&#8221;</p>
<p>We live in an age where we are assaulted by data, signs, stimulation.  Perhaps now, more than ever, we need to step back, perhaps even away, rip off the ear buds, tear our eyes from the tv or the computer and live at analog speed for a while. Then, when we least expect it, we&#8217;ll see what we&#8217;ve been looking for all that time.  Or at least be aware of all that we can see and (like driving through an intersection without directions) live a life more self-directed.</p>
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		<title>Death by Dashboard</title>
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		<pubDate>Sat, 28 Aug 2010 17:11:24 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[business growth]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[clay shirky]]></category>
		<category><![CDATA[dashboard]]></category>
		<category><![CDATA[growth]]></category>
		<category><![CDATA[model]]></category>
		<category><![CDATA[stephen covey]]></category>
		<category><![CDATA[strategy]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=264</guid>
		<description><![CDATA[Two years ago, I had all the operations in my business put together dashboards &#8212; metrics on many aspects of our business (from sales calls to retention) &#8212; that could help us understand what was working and not working before we saw the results in our P&#038;Ls. Since then, the dashboards have been extremely helpful [...]]]></description>
			<content:encoded><![CDATA[<p>Two years ago, I had all the operations in my business put together dashboards &#8212; metrics on many aspects of our business (from sales calls to retention) &#8212; that could help us understand what was working and not working before we saw the results in our P&#038;Ls.  Since then, the dashboards have been extremely helpful in focusing our attention and adding more energy and resources where needed.</p>
<p>But dashboards, as helpful as they might be, are no substitute for thinking broadly.  Dashboards (or metrics, or formulas or whatever set of tools you have which measures your business) are constructed based on your business model, your knowledge of the model and your ability to gather data with respects to that model as it exists today.  Dashboards do not discriminate between good or bad models; they simply describe it.</p>
<p>And what they describe are the hundreds of critical tasks that managers and employees need to pay attention to every day.  These are the &#8220;Critical but not Important&#8221; tasks Stephen Covey writes about.  You can&#8217;t ignore them.  They need to be done. However, these tasks may not be the ones needed to deal with something unforeseen or to exploit the next new opportunity.</p>
<p>Most financial dashboards did not describe the financial collapse of 2008 because they were not built to describe it &#8212; it was not in their models.  Likewise, many health insurance brokers are scrambling to define themselves in the new world of Health Care Reform; a world in which the old dashboards did not anticipate.</p>
<p>Clay Shirky writes in his blogpost <a href="http://bit.ly/dad3MZ">&#8220;The Collapse of Complex Business Models&#8221;</a>, that businesses begin to fail when they become too complex to deal with changing realities.  I actually think it&#8217;s simpler than that.  Businesses (or individuals) begin to fail when they misread the processes and metrics used to describe the success of their model for the world itself. They fail when they focus too much inward.  If complexity is an issue, it&#8217;s an issue if it impedes the ability to communicate with (and receive communication from) the world outside the model.  It doesn&#8217;t matter if you&#8217;re AT&#038;T or the florist on the corner.  If you&#8217;re not paying attention to how people are buying and how their buying activities are beginning to change, your business will suffer.</p>
<p>Don&#8217;t get me wrong.  Dashboards are important;  they are good at telling you whether a process is on track or not.  But they can&#8217;t be confused &#8212; and they often are &#8212; as an accurate forecast tool to predict how your business overall will fare in the future.  A dashboard is no substitute for strategy. Dashboards are linear, specific, measurable.  The world is nonlinear, chaotic, and challenging to determine ahead of time which cause will lead to which effect.  </p>
<p>The key is to do what is critical, but raise your eyes to look over the dashboard and really look around you. Leave time to play around with what the world tells you is important.  And &#8220;play&#8221; is the operative word, because if you want to predict something which cannot be predicted, you&#8217;ll have to make up a lot of stuff (and test them out in your make-believe world) as you go along.</p>
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		<title>Don’t Be Tofu!</title>
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		<comments>http://www.dougkreitzberg.com/2010/06/28/tofu/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 01:12:37 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[organizational alignment]]></category>
		<category><![CDATA[self discovery]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[society]]></category>
		<category><![CDATA[tofu]]></category>
		<category><![CDATA[uniqueness]]></category>

		<guid isPermaLink="false">http://www.dougkreitzberg.com/?p=258</guid>
		<description><![CDATA[My wife is experimenting with vegetarian cooking. And tofu plays a major role in a lot of dishes. &#8220;The thing about tofu,&#8221; my wife said, &#8220;is that it tastes just like whatever you cook it with. If you cook it with celery, it will taste like celery, with rice, it will taste like rice, with [...]]]></description>
			<content:encoded><![CDATA[<p>My wife is experimenting with vegetarian cooking.  And tofu plays a major role in a lot of dishes.   &#8220;The thing about tofu,&#8221; my wife said, &#8220;is that it tastes just like whatever you cook it with. If you cook it with celery, it will taste like celery, with rice, it will taste like rice, with mushrooms, with anything.&#8221;</p>
<p>And then, she said, &#8220;Don&#8217;t be like tofu. don&#8217;t just blend in.&#8221;</p>
<p>And she&#8217;s right. There&#8217;s a seemingly gravitational pull towards conformity that any society creates, whether the society is a business, a family or a cocktail party. While there are benefits to conformity, the costs are that we sometimes cover up our own uniqueness with the cloak of what we feel others want to see. Do that often enough and then you lose that unique essence that defines you.</p>
<p>And yet, in any group, uniqueness is critical if we are to grow and adapt to what confronts us. A community&#8217;s success, if not survival, is predicated on harnessing the unique talents and perspectives of it&#8217;s members and channeling them in a positive direction.</p>
<p>Think about who you are, and what unique skills, traits or ways of seeing the world you possess. Make sure you express those in your team, at the office, at home. You will always then be able to feel &#8220;you&#8221;, and we will all be stronger (and more interesting) because of it.  </p>
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		<title>Baptism in Lake Superior</title>
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		<comments>http://www.dougkreitzberg.com/2010/06/25/baptism/#comments</comments>
		<pubDate>Fri, 25 Jun 2010 20:44:00 +0000</pubDate>
		<dc:creator>dkreitzberg</dc:creator>
				<category><![CDATA[organizational alignment]]></category>
		<category><![CDATA[self discovery]]></category>
		<category><![CDATA[Duluth]]></category>
		<category><![CDATA[grandma's]]></category>
		<category><![CDATA[Marathon]]></category>

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		<description><![CDATA[On Saturday I completed my first marathon, Grandma&#8217;s Run in Duluth, MN.  My standing joke had been that, given my size, I&#8217;d be in the Clydesdale&#8217;s weight divison and given my inexperience, I&#8217;d be in the back of the Clydesdales making me the horse&#8217;s ass of the race.  I certainly did not break any land [...]]]></description>
			<content:encoded><![CDATA[<p>On Saturday I completed my first marathon, Grandma&#8217;s Run in Duluth, MN.  My standing joke had been that, given my size, I&#8217;d be in the Clydesdale&#8217;s weight divison and given my inexperience, I&#8217;d be in the back of the Clydesdales making me the horse&#8217;s ass of the race.  I certainly did not break any land speed records, but I finished approximately at the time I had been pacing during my training (5:25).  I was in the back of the pack, but when you factor in that about a third of those who started the race did not finish, I&#8217;ll take it.<br />
 <br />
Eight months ago, all this seemed improbable.  I had this desire to get back into running, bought a pair of shoes, went out for a two mile jog and walked 1.5 miles of it.  A week or two later, around Thanksgiving, I told my friend I was going to run a 56 miler &#8212; the Comrades in South Africa in June (mainly because walking the uphills is encouraged) and he told me I was insane.  And when anyone tells me I&#8217;m insane, I start to think there&#8217;s some merit to it.  And, even though I won&#8217;t make Comrades &#8212; this year &#8212; I have a tremendous sense of accomplishment and have learned a number of things along the way.  And I believe they apply for anything, whether you are running a business, making sales, trying to retain clients or wishing to pursue your core passion.<br />
 <br />
1,    Think Big.  I am definitely not typecast for running 26.2 miles.  But I was tired of working out.  I needed something bigger than &#8220;to lose weight&#8221;  or &#8220;to relieve stress&#8221;.  I needed something almost impossible to shoot for.  What&#8217;s the point, if you can&#8217;t aspire for something bigger than you are?<br />
 <br />
2.   Get a Plan.  Of course, even if you are shooting for the impossible, it helps to have a plan. And I found this wonderful resource on the interent, Hal Higdon&#8217;s Marathon Training program for novices.  It gave me an 18 week plan which told me how many miles to run and which days to run them, as well as a lot of good tips (like, &#8220;run slow, the goal of a first-timer is to finish&#8221;).  Although there were a few exceptions, I followed this program to the letter. <br />
 <br />
3.  Talk to People who&#8217;ve Been There.  Along the way I was fortunate to get encouragement and tips from those who had run marathons. One friend gave me tips on how to plan the run (such as &#8220;don&#8217;t run too fast in the beginning or you&#8217;ll die before the end&#8221;) and  another (who apparently has run quite a lot of marathons) got me to go to a real running store to get shoes to match my gait after I complained of hip and knee pain (both went away with the new shoes). I drew a lot of inspiration from them, which helped me immensely.<br />
 <br />
4.  The Training is the Thing.  It&#8217;s amazing to me how little emphasis we place on training, whether at the office, on the field or at home.  We all seem to want to focus on Just Doing It.  But, what is more important is to &#8220;Just Practice It&#8221;.  Practicing builds confidence, builds mental toughness and perhaps most importantly, builds agility.  During the marathon, between miles 15 and 17, I began running out of steam and I switched to a &#8220;run 2 min, walk 1 min&#8221; mode which I tried during parts of my last long practice run.  By 17, I got a second wind and moved back into more of a running mode. If I hadn&#8217;t trained for contingencies, I might not have finished. Remember, training isn&#8217;t just about learning how to do the right thing; it&#8217;s also about learning how to adapt when you can&#8217;t do the right the thing (which happens more than we care to believe).<br />
 <br />
5.  Learn to love the Long Run.  Every Saturday was my long run day.  It was probably the most important part of the training program, but it also became my favorite.  I enjoyed having &#8220;Pasta Night&#8221; with the family the night before, getting up to hit the road between 5am or 5:30am, startling the occassional deer, fox or raccoon on the road, waking the sheep up at a passing farm, or witnessing a beautiful spring sunrise.  The long runs became the one time during the week which was all &#8220;my time&#8221;, to reconnect, to bring clarity to whatever was weighing on me or to just simply breathe.  It is almost as if the Goal of the Marathon became the Training, not the other way around.<br />
 <br />
6. Scout Out the Route before you Run. The day before the race, I took a bus ride along the course.  Despite a boorish tour guide who took one look at me and starting joking about eating chocolate bars and smoking Pall Malls along the way (how did he know my strategy?), I did get a chance to see the course, the hills, the turns and the neighborhoods.  It helped me during the race, when I could visualize what was coming up, which spurred me along.<br />
 <br />
7.  A Marathon is a Team Sport.  Running a long way for a long time is helped greatly by those running with you and with those along the way routing for you or giving you water.  I spent half of the race with a pace group.  The leader did a great job joking and telling stories and help us maintain our pace during the run.  During the last six miles, we ran through town and I marveled at the people still lining the street (remember, when I was running through the race was 4 to 5 hours old at the time) cheering us on.  (Note:  Although I&#8217;ve learned that there are three things specators should not say:  &#8220;You look great!&#8221;  (Everyone running looks like crap); &#8220;You&#8217;re almost there&#8221;  (After a while, any distance seems like a lifetime.); and &#8220;This is the last hill&#8221; (Which means &#8220;this is the last hill before the next hill&#8221;.)) There is something about the loneliness of the long distance runner, but it helps to encourage others and be encouraged along the way.<br />
 <br />
8.  In the end, however, it&#8217;s up to You.  After the tips, the encouragement and the training, after the Canadien and American National Anthems and the Minnesota National Guard Jet Flyover and the Chariots of Fire music at the gate, there&#8217;s basically nothing left but you and your feet.  You, ultimately, are responsible for finishing or not finishing and you can&#8217;t make any excuses or blame anyone else.  That&#8217;s a somewhat intimidating feeling, but on the other hand, when you do finish, it is ultimately because of what you alone were able to accomplish.<br />
 <br />
After the race, I was talking to a local from Duluth and he asked whether I had jumped into Lake Superior yet.  I told him I had not and he told me that it was important that I at least walk in up to my knees, that the Lake was an important part of the area and I could not leave Duluth without doing it.  The next day, I took a walk alongside the Lake.  It was a beautiful day and there was a nice breeze coming off the water.  At one point, there was a beach like area.  I made my way to the water&#8217;s edge, took off my shoes and walked in.  The water was cool, but felt wonderful.  I felt wonderful.  Rejuvenated. And ready to do it all again.<br />
 <br />
That&#8217;s what success feels like.</p>
<p> </p>
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