I sent out about 18,000 direct mail pieces last month, and I re-learned a few lessons, just like I always do. Maybe I can save you a few dollars, and a few lessons by sharing some of the most important things I’ve learned over the years about direct mail. And most importantly, if you’re not doing any direct mail, now is the time to start! Almost everyone else has backed off of it due to cost, and now you can swoop into people’s mailboxes and take new customers!

Below is a list of 10 very important things you should pay attention to when sending out direct mail:

10. Differentiate Your Marketing Piece – if it looks like everything else, it’ll get handled like everything else (put in the trash)

9. Your Mailing Should Have a Single Purpose – don’t ask your reader to do too much, they simply won’t. If you ask them to download a report, then go to a different website, then call your 800 number, then…. get the point? One thing. Really. One thing is all you should ask them to do.

8. Provide Several Ways for Prospects to Respond – Give them every conceivable way you can think of to reach you. Phone, email, fax, carrier pigeon– whatever it takes! The worst thing that can happen is that your mailing piece gets your prospect all hot and bothered, but at the time they want to respond, they can’t. For instance, what if they are reading your mailing piece but have to run out the door to a meeting. If you only give them a website, then they’ll have to wait until they return (which will probably never happen). If you give them a phone number to call, they’ll have the opportunity to call you while they’re running out the door on their way to their next meeting. Seriously think this through, mailing is expensive, particularly with stamps costing almost 50 cents each, you don’t want to blow any opportunity you get for someone to respond. (and YES many people have tested it and time and time again LIVE stamps outperforms metered mail or bulk mail. Buy crazy looking themed stamps, and put as many as you can to get to your postage amount. 2-4 stamps, crooked (seriously), makes it look like you really wanted this piece to get out to the person opening it.)

7. Measure the right metrics – ROI is all that matters. It doesn’t matter what percentage of people respond, or how much the mailing cost you to send out. The only thing that matters is if you made money in the end or got new leads to work (whatever your goal from the piece is).

6. Test, Test, Test, Test…. – you get the picture. Simple things like how many people are in a photo, whether they are male or female, old or young can change the response of a piece. There is no magic answer, just test.

5. One Mailing is NOT Marketing – one mailing is a test. On average it will take you 7-9 times to get a prospect’s attention. Don’t mail the first piece, get no response and then give up. Whatever the response on your first piece, it will usually increase exponentially on each additional piece.

4. Include a “Call to Action” – You’ve got to tell people what to do when they read. Don’t just tell them all about your products and services, you’ve got to give them written instruction on what to do next. For example: Call us today for a free consultation and a complimentary $50 gift card just for inquiring! Or something that tells them exactly what to do. If you don’t tell your prospects what to do, they won’t do anything and they’ll move onto the next piece of mail in the pile.

3. Keep a Recognizable Element to All Marketing Pieces – if you’re going to all the trouble to mail people multiple times, make it known that you’re the same person or company that’s been trying to reach them, and that you continue to try. If you send out 7 – 9 pieces that don’t have a common element, you will not have as good of a chance at being recognized. Think about it, wouldn’t it peak your interest if you saw the same logo, photo or slogan in your mail box 5 or 6 times in a short period of time?

2. Personalization – How many mailing pieces do you read that say “Dear Valued Prospect/Customer/Client.” Right, none. Don’t be lazy, don’t be cheap, personalize as much as you can. You can certainly personalize letters, and now even graphic postcards are becoming easy to personalize. If you need a source for this, let me know. Also, I’ve been testing Personalized URL’s or “purls” for short, that contain the prosect’s name in the web address, for example: www.DOMAINHERE.com/John.Doe and then I send it to John Doe. The good news here, is with any proper Purl system, whether John Doe contacts you once he reaches your site or not, because he entered in his unique url, you get a record of his visit. So, even if he’s shy and doesn’t respond, you know he was interested enough to visit the site and then you can take a few more shots at him with follow up letters. This is a great strategy to pare down a list. Suppose you have a starting list of 2000 people. If 3% of the people come to the Purl page, that would be 60 people. It’s a lot cheaper to pound away at 60 prospects that have indicated they are interested, than it is to keep mailing to 2000 people who you have no idea are interested or not.

1. Don’t rely on one marketing Method – Direct mail is a great COMPONENT, not the single solution. The same can be said for Websites, SEO and Pay Per Click, Email, Ezines, Display Ads etc. Use multiple media and track their responses separately. If you want the easy way to do this, assign different 800 numbers to each piece of media (1 for the website, 1 for the postcard, 1 for the phone book ad, 1 for each magazine or newspaper ad that you place, etc) then check out my good friend The ROI Guy at www.YourROIguy.com – tell him I sent you. Richard will take care of you!

Feel free to let me know your thoughts as well as if you have any tips I might have left out by commenting below.

Peter quickly outgrew the 5,000 fan limit on Facebook (which has since been raised) and moved his group to an email list where he sends emails three times a day with the “queries” from the journalists in them. He then utilized Twitter, to build his list even more. Peter sends out short messages on Twitter, called “tweets,” that go out to all of his followers. It’s an instant way for him to get the journalists’ queries out to his subscribers.

At the time of writing this article Peter has more than 40,000 “followers” on Twitter and more than 60,000 people on his mailing list. And he monetizes the list by selling ad space on his emails that go out three times daily, five days a week. If you do the math, you can see how profitable this business is for him and he built the business all on the back of social media.

Another great example of a business using social media is Blendtec. Blendtec makes commercial-strength blenders for consumers and started a YouTube video series called, “Will it blend?” where it shows you the strength of its blenders by blending things that you would think would break most blenders. Of course, the blender makes light work of everything it shows, but it does show some impressive stuff. One of its bigger videos was when it blended an iPhone when it first came out and was hard to get. It reportedly had more than 100,000 views in less than a week, and has now gotten more than 3.3 million views! A blender! And, Blendtec reportedly increased its sales five-fold in that same week. Now, its a real competitor in the consumer space for blenders, all because of social media.

In a totally unique business model, KOGI BBQ in Los Angeles is a mobile restaurant with multiple trucks serving, get this, a fusion of Korean and Mexican food. If there aren’t enough strange statements in that first sentence to make you cross-eyed, then I give up! Well, in any event, people love the food. It was very popular outside of nightclubs and other hot spots, however, there are many challenges to running a restaurant on wheels, namely, it’s not in a fixed location! So, the owners use Twitter to let patrons know where they are located and to offer specials. Talk about an instant way to generate more business! If business is slow, they can just send out a Tweet to drive more people to them!

YouTube.com – A video sharing site now owned by Google, this site is nothing short of a behemoth. Not only does it let users upload video content, you can also post video responses to messages, create your own “channel,” browse and comment on other users’ videos, subscribe to learn when your favorite users add new videos and even embed videos you upload or find from others onto your own website. YouTube revolutionized how easy it is for anyone to add video to the Internet and share it with others. Recently, it was announced that YouTube users are uploading more than 20 hours of video per minute — that’s a LOT of video! And, now that Google owns it, it has really ramped up its efforts to start analyzing what is said in videos and counting it as very relevant in the Search Engine Optimization (“SEO”) process, so it’s becoming more valuable every day.

Twitter.com – Twitter is the new kid in town. It’s known as a “micro-blog” that allows you to share “what you are doing now” in 140 characters or less. It sounds silly, but it’s actually very valuable and very addictive! On twitter you can “follow” people and other people can become your “followers.” The short, 140-character messages can be sent to your mobile phone, or you can view all of the messages of people you follow on your Twitter page. Many users share links to interesting things they find online, and then they get “retweeted” by others, which exposes the original message writer to the networks of others who retweet the message. This makes your presence viral and helps you gather more “followers.” It sounds like gibberish, I know, but go back and re-read this paragraph again and you’ll start to understand. Even better, go open an account – it’s free!

Digg.com – This is what is known as a “social bookmarking” site. As people searching the Internet find articles, news, videos or anything else of interest, they “Digg” it, which basically means they like it and “recommend” it to others. The more times an article, blog, etc is “Dugg,” the higher it climbs on Digg’s list and gets more and more exposure. Google and the other search engines give very high value to content on Digg because it has received a virtual “vote of confidence” from people viewing content online. While the mathematical formulas that the search engines use to rank content are getting better everyday, they still look to users to get the most accurate results to serve up to web surfers.

Why do the biggest companies in the world hire celebrities to endorse their products? Because People Buy People, and it’s much easier for a consumer to form a relationship with a living breathing person (in this case a celebrity endorser) than for a consumer to fall in love with the form or function of a particular product or service.

So, back to social media — it is a platform that allows you to generate your own content that connects you with a whole new world of prospects who you can then take on the journey of knowing, liking, trusting you and ultimately doing some business with you.

As in any typical social setting, you can’t be “that guy/gal” who is known for being “a hard sell” or “pushy.” Think of the online social media outlets as huge cocktail parties. You wouldn’t walk into a cocktail party and start screaming, “Cheap Mortgages, right here! Come on over to the sofa and I’ll write up your paperwork, right here on the spot!” Would you?! If you would… well, let’s keep moving.

So the key is to join the conversation that people are already having and find a way to make yourself (and your products and services) relevant. Ultimately, what you want to do is join the conversation on the social networks and find ways to interact with people about things they are already interested in. I know this sounds like it will take forever, and now you have to worry about not saying the wrong thing, etc. I get it, but here’s the key to social media: you can form relationships with huge groups of people all at the same time. No one said you have to talk to each person on a social network individually. This is where the real power of online social networking comes in.

Back in the “old days” most things were bought on cash but if you didn’t have the cash to buy, retailers came up with a system called a lay-a-way plan. The retailer held the goods and you made payment to them. When you were done paying the full price you got your furniture, dishwasher or whatever. Christmas lay-a-way assured gifts for the kids.

Over the years, the plan morphed into giving you the furniture at the point of purchase and making payments. Then someone got the bright idea to charge interest and once that took off credit cards began. Soon, merchants were making more on their financing charges than the sale of goods (GE Capital) and the world of credit was born perhaps to all our chagrin.

History has a way of repeating itself and during this economic downturn the lay-a-way plan has made a comeback in various forms and from unusual sources. Who would have ever thought a Music Festival would be sold that way.

The Coachella Valley Music and Arts Festival in Indio, California offered a Lay-a-way plan this year for the first time in their ten year history. Customers had the option of buying their tickets over several months by putting 10% down and the balance over two additional months, with the final payment due prior to the event.

The payment plan was adopted because other festivals have had to cancel their events this year due to sluggish sales. The plan has been working. The organizer was quoted as saying, “without the lay-a-way option we wouldn’t have done so well”. Like any good idea it is also already being adopted at other festivals in Tennessee, New Jersey, and Arizona.

The NFL also now uses a similar payment plan for their season tickets. You start paying right after the season and get paid up before the new season begins.

We use a lay-a-way option in our own business. The Ultimate Celebrity Branding Experience™ payments are spread out over 12 months; franchise legal work and business consulting are all extended over at least 12 months instead of charging the full fee or requiring the total to be put on a credit card and the client getting killed by interest. We are convinced it has made a tremendous difference in everything we do and why our business is growing rapidly even in this economy.

We aren’t alone and several of our clients including Orthodontist, Donna Galante and Paul Cater (www.CGBraces.com) have added monthly payment programs to their standard pricing. Clearly others should consider doing the same no matter what your business.

If you adopt a variation of the lay-a-way plan in your practice we encourage you not to add interest. All of us are very serious about our dislike of interest payments right now, and we all would love to avoid paying it when we can. You will make more sales by not charging interest and that alone will increase your bottom line.

By Jonathan Widran

Every summer, thousands of young men and women around the U.S. travel great distances and brave the odds in the hopes of becoming the next American Idol. The show, watched by over 30 million viewers a week, taps into our greatest collective fantasy that is truly the 2000s version of the American Dream: that ordinary people like us can outlast the competition and become stars.

You may not be able to sing like Kelly Clarkson or Carrie Underwood, but no worries. Maybe you’re not hot enough to be America’s Next Top Model—so what? If you’re a doctor, lawyer, dentist, orthodontist, fitness guru, portrait photographer, real estate or financial whiz, corporate CEO or even a small businessperson and you’ve got the goods, you’re just one step away from being a business celebrity thanks to the new “Kings of Hollywood,” J.W. Dicks, Esq. and Nick Nanton, Esq.

Florida based attorneys by trade, Dicks and Nanton, principals in Dicks, Nanton & Glass Celebrity Branding Agency™, co-authors of the bestselling book Celebrity Branding YOU™ and co-producers of the TV enterprise America’s PremierExperts, are dedicated to developing the Celebrity Branding® potential of small business owners, professionals, authors, speakers, corporate CEOs and more.

Perfectly tapping into the distinctly 2000s era zeitgeist—maybe it all started with Season One of “Survivor” in 2000–that embraces the notion that regular Joes (or “Joe The Plumbers”) can become media icons, the charismatic duo creates, as Nanton puts it, “niche busters, not blockbusters.” They accomplish this by discovering what’s unique and fascinating about their many clients and prepping them to become celebrity experts in their niche.

Breaking fertile new ground in the realm of global minded business development, Dicks and Nanton meld the traditional outlets of print and television and the burgeoning world of online social media to create momentum, start a buzz and drive attention to their clients.

Celebrity Branding You™ may not be “Sunset Boulevard,” but in their world, everyone’s a potential Norma Desmond, ready for Mr. De Mille to give them their close up. The upshot, of course, being that the world will embrace you and forget all about your competition.

“We believe that people would rather do business with folks they know, like and have confidence in,” says Nanton. “They want to believe they’re dealing with the ‘best in the business.’ To convey that feeling to your potential customers, we Celebrity Brand You as the expert in your field, and once we’ve done this, we can leverage your Celebrity Expert Status to create product and service lines that you endorse to create additional income streams for your business.

“We’re taking the control of who becomes a celebrity out of Hollywood’s hands by bringing the town’s classic star-making machinery to people whose talents lie outside show biz,” Dicks adds. “The truth is, typical Americans today don’t want Hollywood shoving celebrities down their throat. They’re more discerning and want to determine for themselves who they want to hear from. Nick. and I find people that society needs to know about and we use a mixture of classic and cutting edge strategies to help them achieve credibility, status and visibility in their niche. In our book, we lay out the five stages of the Celebrity Branding® process: finding your niche, creating your brand, developing your Celebrity Expert Status, Rollout-Expanding Your Celebrity Branded Business and Selling Your Business and Creating ‘Legacy Dollars.’ Whether you run a single person business or a multi-million dollar operation, we offer you the opportunity to create a unique brand that cannot be duplicated.”

The first step in the branding process involves gaining credibility through mainstream media outlets. This past year, Dicks & Nanton took a group of diverse clients on a whirlwind tri-city tour. In Orlando, where many of today’s biggest stars got their starts, they were photographed professionally by Brook Pifer, the Rockstar Photographer® who is known for her work with various American Idols and Grammy Award winners. The groups’ next stop was Hollywood, where they shot segments for the Celebrity Lawyers’ TV show “America’s PremierExperts™”; the show airs at various times on different NBC, ABC, CBS and Fox affiliates around the U.S.

In conjunction with this show, these experts joined many others whose information and businesses are part of an extensive database on the corollary website associated with the show www.AmericasPremierExperts.com, which is which is quickly becoming a goto directory of experts for major media outlets as well as consumers seeking the input of those who possess expertise in a certain arena.

The last stop on the tour is New York, where they visit with national book publishers and radio and TV producers. In addition to forging the groundwork by which each client/expert will contribute one chapter to a new book, each client was interviewed by a nationally renowned journalist for a regional feature in USA Today and also for appearances in the Wall Street Journal and Newsweek. Over the course of the 12 months, these clients edged closer to their dreams becoming reality—sound familiar? Who needs Simon Cowell when you’ve got Dicks and Nanton steering the boat?

The next step for these and other clients is taking their newfound regional and national exposure and growing celebrity status and applying it to the ever-growing network of hundreds of social media outlets that are becoming the springboard for celebrities of all types. From there, the Celebrity Lawyers target outlets related to the client’s particular business, profession or expertise to circulate press releases, newsletters, magazines, etc. and work individually to create personality driven websites. These sites, also known as CelebritySites™, help create a personal bond with the consumer, convert the visitors into prospects and ultimately make more money for the clients.

“The secret formula is taking the credits we help them get in mass media and inserting them into targeted media,” says Nanton, “which puts the business celebrity in front of consumers who are hungry for what they offer and turns them from ‘unwelcome pest’ to ‘welcome guest in the eyes of their prospects.’”

Dicks and Nanton each bring a unique set of personal and professional experiences to the Celebrity Branding® table. Dicks has spent his entire 35 year career building successful businesses for himself and his clients, bringing his golden touch to the marketing and sales of over $500 million of products and services. He is the senior partner of Dicks & Nanton P.A.: The Business Growth Lawyers™, representing clients in the growth of their business using franchises, area exclusive licensing, coaching, idea licensing, info-marketing, joint ventures, syndications and explosion marketing to accomplish their goals.

Dicks has worked with a diverse set of clients ranging from an Inc. 500 fastest growing company with sales over $250 Million, to public companies and down to a small start up that made fishing lures. In addition to coaching and consulting with clients nationwide, he is also a successful entrepreneur. He has built his own businesses, with annual sales over $35 Million, developed real estate in excess of $200 Million and both created, and sold intellectual property rights for multiple millions of dollars.

Known as “The Celebrity Lawyer” for his role in promoting, marketing and creating Celebrity Experts across such diversified fields as entertainment, health and fitness, law, medicine, personal development, finance, and real estate, Nanton represents many top Celebrity Experts and serves as the Producer of America’s PremierExperts™ television show. He also produces The Next Big Thing™ radio show, designed to recognize the top Celebrity Experts and bring their solutions to consumers and media outlets alike.

Nanton has been named “Best of the Bar” and has even been referred to as “One of Orlando’s Top 10 Young and Powerful.” Prior to becoming an attorney, he spent more than a decade immersed in the entertainment industry. As an award-winning songwriter and television producer, he has worked on projects and negotiated deals from large-scale events to reality television shows—involving celebrities from a wide array of genres including President George H.W. Bush, Bill Cosby, Don Shula of the Miami Dolphins, Legendary College Basketball Coach Bobby Knight and Rock ‘n Roll Hall of Famer Stan Lynch of Tom Petty and the Heartbreakers fame, among others.

Prior to founding the Dicks & Nanton companies, Nanton served as CEO of Cinemark Music Group LLC, a subsidiary of Cinemark USA, Inc., one of the largest motion picture exhibitors in North America with 3,288 screens in 33 States and internationally.

“The first step in the process of Celebrity Branding You™ is an initial consultation to learn about a potential client’s business, where they are currently, where they would like to be in the future, and to see if they’ve got what it takes” says Nanton. “We’ll give them enough of an overview that they’ll be able to see their business in a fresh light with new and exciting possibilities. With the leverage we provide them, they have the tools to reach so many more people. It’s very satisfying for JW and I to know that through our efforts, we are helping them make a difference in millions of consumers’ lives.”

Once I have set my goals for the year, I review action ideas that I’ve used in the past and that I know will work. In this month’s issue is a series of quick-action ideas that I think might help your business. I have listed 41. You may be able to use all of them, but you need only one to make a difference in what you’re doing. The action ideas are not in any particular order, so consider each of them the same. It may be the first or the last you find most helpful, but consider them all your business New Year Resolutions!

1. Add a ‘call to action’ in all your advertisements. Give people a specific reason to call you now; give them a toll-free number to do it with, and specifically tell them to “act now.”

2. Review your old customer records. Write a specific letter to each of them offering a special discount if they will do business with you today.

3. Get testimonials from your customers. Use them in all your promotions. Third-party testimonials are considered the most powerful form of advertising.

4. Establish your own referral network. Get a group of business people together that are non-competing and pledge referrals to each other. Meet once per month to thank each other and give ideas of the type of customers and clients you may be looking for. Commitment if the key for each participant.

5. Become the expert in your business. Write a book, report, article, newspaper column, or seminar about your topic and publish it yourself to get it circulating. When you circulate your best ideas, good things happen.

6. Develop at least one add-on or “up-sell” to your main product. Always offer the add-on every time the main product is offered. It should be low cost, and high profit. Start now and it will help you make up any recession fall-off in your business.

7. Make it more convenient for your customer to do business with you. Increase your hours, add a toll-free number, accept credit cards, etc.

8. Raise your prices. Don’t be afraid to raise your rates sometimes. As an alternative, consider raising your rates for new clients, but discounting them for your current customers.

9. Do a cost audit of your business. Consider alternatives to every vendor or supplier you have. For example, competitively price your long-distance carrier. Compare UPS to Federal Express. Eliminate waste. A dollar saved goes right to the bottom line profit.

10. Consider buying “shareware” computer programs. Before you buy name brands, just as in the case of prescription drugs, generic software is much cheaper and will often do an equal job.

11. Trade high interest rate credit cards for low interest rate cards. If you pay off your balance every month, get a no fee card.

12. Before adding a new employee, try a temporary. See if the increased work is short term. Outsourcing jobs is a growing trend for all businesses.

13. Become tax smart. Learn all of the business deductions and be creative in how you can reduce your taxes. Deductions save you the percentage of your tax bracket. Tax credits save you dollar for dollar.

14. Incorporate your business. If you are a sole proprietorship or partnership, liability protection is extremely important in this day of never-ending lawsuits.

15. Set up a monthly automatic investment. Don’t put off your long-range planning. Set aside 10% of everything you make for investing in your future. The investment could be for more marketing.

16. Arrange for a discount with your suppliers if you are able to pay on invoice. If you are having cash flow problems, reverse the procedure and ask for 90 days same as cash.

17. Buy your office supplies from major wholesalers. Use Office Depot, Price and Costco, and don’t let individual employees order their own supplies. Adopt a set list of products a new employee can have and exclude anything else.

18. Get a separate credit card for your business. All interest paid on that card can easily be determined as deductible.

19. Join the National Association for your business. Attend the national convention. This will keep you informed of the latest ideas in your industry. Also take advantage of discounts they arrange with vendors.

20. Buy a book on time management. Incorporate at least one time-saving idea into your daily life.

21. Consider bartering your services. Be liberal. The barter, even if worthless, may lead to a new client. You should also consider offering your services to non profits; it would be a way of meeting a new group of potential clients.

22. Raise your insurance deductible. There is a big premium difference between $250 and $1,000. Weigh the annual difference and consider self-insurance for the higher deductible.

23. Update your business plan with changes for the New Year. If you have never done one, now is a good time to organize your thoughts and plan your direction.

24. As long as you’re updating plans, review your specific marketing ideas and objectives for this year. Don’t just spend money on whatever comes along; plan your expenditures. Use only advertising that allows you to back your reason. If you don’t know your reason, you’re wasting money.

25. In 25 words or less, write out your Unique Selling Proposition. What is it that makes you better than your competitors? Make sure your customers know what it is.

26. Use free advertising by getting publicity. Do press release on newsworthy events. Create a scholarship for high school. Donate time and money to your local charity. In a nutshell, get involved and let people know it.

27. Consider joint ventures with other companies. You can piggy back on their business; be quick and ready to pay for referrals where payment is legally allowed.

28. Survey your customer or hire an outside company to do so. Find out what they really think. What they like and don’t like. Make changes which heed their advice.

29. Send thank-you notes for anything and everything done for you. Do it because it is the right thing to do, not just because it will help your business.

30. Do a profile on your customers. So that you can be a target market your advertising and promotions. Once you know your customers’ demographics, you can go after them more effectively and increase results from your marketing dollar.

31. Hire an outside person to be a test prospect. See how your customers are actually treated. Find out what your sales people are truly promising your customers. The outside company can quickly give you the inside on your company.

32. Focus on making your business profitable over and above what you take out as a salary. Remember, there is more to being in business than simply making payroll. Don’t just create a job for yourself.

33. Consider a home equity loan to expand your business. Refinance as rates fall this year and pay it back with a better business.

34. Step up your collection process. Use credit cards to get money faster.

35. Add shipping and handling charges to any order. Everyone has them, and it has become common place. If you are absolutely against them, make sure you promote the fact that you don’t charge for shipping and handling.

36. Make your life directly related to your business so that everything you do becomes deductible. Vacation on business and dine with business clients.

37. Maximize your retirement contributions. Get control of the investing of those dollars yourself. Don’t miss out on the time value of money and the enormous advantage of tax-free compounding.

38. Consider asset protection with everything you do. Incorporate your business and use estate planning strategies — not just to save taxes, but to minimize the chance of losing everything in a lawsuit.

39. Keep immaculate business records. This will save your neck in government audits and lawsuits. Use internal memos to the file and confirm everything in writing. If it’s not worth writing, it’s not worth doing.

40. Update your life and health insurance cost. For an independent analysis and recommendation of the cheapest insurance use an insurance audit.

41. Develop Additional Profit Centers for YOUR Business.

If you studied the preceding list, I know that you will agree there were some powerful ideas contained in a few pages. I would hope that you would save the list to review again in the months ahead. I find that as I scan through a list of powerful ideas, others will formulate in my mind. Sometimes even better ideas because they are usually directly related to my business; and that process is, of course, what psychologists refer to as imaging, and it is a terrific way for individuals to brainstorm with themselves.

While editing my list for publication to you, it occurred to me (through imaging) that one of the best resolutions of all (#41) would be to add an additional profit center to your business no matter what that business is. After all, you already have overhead clicking away, so anything you do to “add-on” makes your profits grow exponentially. When you consider this strategy, keep an open mind and consider not only new profit centers related to your business, but that it may actually be an entirely new business. For instance, this year we took one of our companies’ core competencies website developments and spun it off into a separate company doing outside work. This new business-in-a-business added a new six-figure income stream with little added overhead.

First, it is a mistake to think about marketing as a cost. It isn’t a cost if you know your numbers and you know how much money in new business you should reap from your marketing. This number is your return on investment (ROI). The money you spend on marketing is, and should be, an investment — not a cost.

Second, not all recessions are the same, so you can’t bet that waiting on the sidelines is a strategy that will even keep you in the game. Right now, you need to be making “real time” changes in your business that will let you take advantage of the opportunities you see — and there will be opportunities. Maybe just the fact that your competition finds the market tough is the opportunity you need to take their spot in the marketplace.

Let’s look at six more major business mistakes that people are making right now in their business and how you can overcome them.

1. FAILING TO TEST YOUR IDEAS

Great ideas are frequently born around the kitchen table. Unfortunately, so are bad ones. The real question is: How do you know the difference?

My experience has been that everyone (including me), thinks their ideas are best. Frequently, however, we are surprised to discover that the idea didn’t work. If people like the Coca-Cola Company can make a major marketing blunder, dropping “old” Coke for “new” Coke — or the entire American auto industry can market the wrong product at the wrong time, then all of us can make mistakes. The problem with business marketing mistakes is that they are expensive, as the tax payers are going to find out in the auto bailout.

Is there anything we can do in our own business? Absolutely! Test your ideas first. Test, you say? Test your ideas first? Yes, that’s what I’m suggesting. It is a little more work. It’s a little more time consuming. But guess what? It saves money, and it absolutely works.

Let’s say you have ten outside salesman. Each salesman calls on 20 people per day, and closes four sales. If you could change the presentation they make, and increase your sales by one sale per salesman, your sales would increase by 25%! The problem you face, however, is that a change could also result in lowering everyone’s production. Potentially this decision could be so big that it could actually put you out of business. The result of this predicament is failure to act.

Instead, test the new presentation. Take two of your best salesmen, and let them try the new presentation. Monitor the results. Does it work? If so, immediately change and adopt the new presentation throughout your organization. Use your best salesmen because if they can’t do it, then it is likely that the others can’t either.

Sales presentations aren’t the only things to test. Test your ads. Do they pull better in your local newspaper, or in other mediums, like local magazines? Which works better? Compare the costs per reader. Does the response rate improve if you add one additional color to the ad? If it helps, use it. If it doesn’t, now you know, and you also know how to save yourself some money.

Test your prices. This is one of the craziest things in business. Sometimes raising your price will actually improve sales. Okay, so you don’t believe me. Try it and see. Some things that wouldn’t sell for $19.00 sell better at $24.95, and sometimes even better at $149. Don’t ask me why exactly, but it has to do with the perception of value. Increasing the price doesn’t work all the time, just like decreasing the price doesn’t. The point is that you must test, and constantly re-test, to see which price works the best. The other point which is important to make on this particular topic is that once you have decided which price is correct, don’t let yourself be lulled into the thought that it should always stay the same price. At least once a year, re-test your prices to determine whether or not increasing or decreasing will have a better success rate than your current price.

It is far cheaper to test many ideas to find one that works

than it is to throw money at “hunches” you think are right.

2. RUNNING INSTITUTIONAL ADVERTISING INSTEAD OF DIRECT RESPONSE ADVERTISING.

Ninety-five percent of all advertising you see is institutional advertising. For those of you who aren’t sure, institutional advertising is the type that tells you how wonderful and terrific the company is that is putting on the advertisement, but fails to tell you much about products. More importantly, while institutional advertising may create a feel good response on the part of the person it is directed to, it does not create a direct response that offers the ability for the customer to act.

The result is wasted advertising dollars, except in loose terms of brand identity. Small advertisers can’t afford to lose money this way. Unfortunately, small advertisers frequently copy the large advertisers. They also frequently copy their bad mistakes, and try to use institutional advertising. Again, the result winds up the same. The small advertiser develops an ad which may bring some feel good response on the part of its viewer, but does not bring the type of response which results in a sale. If you are a small advertiser, you simply cannot afford to make this kind of mistake.

Direct response advertising is different. Its entire purpose is to elicit a direct response from the viewer. This means that the intention of the ad is to get the viewer to act at that particular moment and make a call, send in money, go to a website, order a free report, or use some method of responding directly to the ad. The difference between direct response advertising and institutional advertising is that direct response advertising produces direct results. Direct response advertising doesn’t waste its time with superficial information about the company, and its motivation for success. Instead, it talks about the product, what it will do for its consumer, and why they should specifically purchase the product with all of its benefits now. Direct response advertising answers the questions of who, what, where, when, why, and how. Then, it ends with a call to action on the part of the reader.

For those of you who may be reading this, and remaining skeptical, all I ask you do is utilize direct response with testing (point number one). Take a certain amount of your advertising budget, and leave it with the same type of advertisements you have been running. Take the other half, and utilize direct response advertising. After a three month period (which is a good test marketing run), you tell me which works the best. Clearly, you will discover that direct response advertising far out-pulls the institutional advertising in terms of return on investments (ROI), and you will be well on your way to increased sales.

Use institutional advertising only when you become an institution.

In the meantime, make money with direct response.

3. FAILURE TO CONVEY YOUR UNIQUE SELLING PROPOSITION (USP)

Every person, product and company has a “Unique Selling Proposition.” Maybe you are the fastest in your business. Maybe you provide the best service in your business. It could be that your product is the least expensive available in the market. Whatever the reason, you have a unique selling proposition, or you should create a specific one, to separate yourself from your competitors.

Once you discover what your USP is, you should feature it in every advertisement you place. If you are open 24-hours a day and no one else in the industry is, then make certain you promote that as unique to your store. While your USP may not be attractive to everyone, it will be attractive to a certain segment of people, and those people will be your buyers.

Developing your USP is a must. It is the integral part which separates you from your competition. Without hammering it to the marketplace on a daily basis, you become one of the numbers in the crowd.

Federal Express utilized the USP of getting a letter to an individual guaranteed by the next morning in an industry that had no reliability to it. It created a USP, and with it, went on to become a multi-billion dollar company. Apple computers took a unique method of utilizing icons and pictures to create a new method of using computers, which simplified what had previously been a complex array of letters and numbers. Carving out this niche, the “MAC” became the second leading computer system in the industry, and the iPod and iPhone are blockbuster sellers.

How is your business unique? What is the one feature that you offer that no one else offers to their customers? Why should a customer pick your company over any of the other companies offering a similar product or service? Discover this answer, and use it in all of your advertising and marketing materials. Hammer it home constantly, over and over in public.

Your unique selling proposition (USP) is the reason your

one (USP) they won’t set you apart.

4. FORGETTING THE BACK-END SALE

Most companies spend a great deal of money getting their customer in the front door. Once they do, and the customer purchases a product, the owner feels he has accomplished his goal and objective of making a sale. The sad truth is these companies and owners do not realize that they have only begun the sale, instead of ending the sale. Too often these companies stop selling at this point. Having captured the customer and sale, they neglect the most profitable part of the business: The Back-End Sale.

While making a sale in the front-end is unquestionably important, the key everyone should realize is that what has really taken place is that a long-term customer has just been generated. What happens with this customer now separates the truly successful businesses from those which remain moderately successful.

What should you expect from the follow-up business? A simple rule of thumb is that 20% of the people you get in the first sale will become high-end product customers. That means that these individuals are pleased with your company’s performance and will be willing to purchase more products, and more expensive ones. Let me give you an example: Let’s say that you are selling a $19.95 product. This is sold to 1,000 people through a direct response advertisement, such as the one we discussed in point number two. Of the 1,000 people who purchase the initial $19.95 product, at least 200 (20%) of those individuals will be immediate candidates for a product priced higher (anywhere from $499 to $1,000). You will note from the initial sale, that the total gross of 1,000 people at $19.95 produced $19,950.00 worth of income. If you are then able to take the 200 people representing 20%, and convert them to $1,000 purchasers, you would then produce a gross of $200,000 on the next immediate sale. Obviously, forgetting the Back-End Sale is extremely expensive.

Another point that needs to be made is that this is only from the initial and second sale. Now that you have captured these people as potential long-term customers, they should be placed in your database and constantly contacted to buy additional products. Again, from this experience, clients will continue to purchase additional products, some on the lower end and some on the higher end. The point is, they must be captured in a database and constantly communicated with and offered additional products. This is also true of the other 80% who will buy again but perhaps not as frequently.

The result of the example above is important for another point regarding advertising and sales in general. Frequently, advertising will be written-off if it produces only a volume of sales which break even. In other words, if the advertising campaign costs $2,000, and it produces $2,000 worth of income (even on a net income basis), the campaign will be written off as a failure because it only broke even. However, what you must remember is that some of those customers you just obtained will buy again and again. What most businesses miss is the opportunity to measure this advertising campaign based on anything other than the initial sale. This is another huge mistake. Remember, the post-sale success should be more profitable than the initial sale’s success.

The single most profitable product you have
is your back-end sale.

5. FAILURE TO CAPTURE THE NAMES AND ADDRESSES OF YOUR CUSTOMERS.

The single most important asset that any company has is the database of names and addresses of its customer base. Nevertheless, at least 80% of companies never maintain a database of their customers. Think about it. You spend thousands and thousands of dollars getting people in the door, and once you have separated these key customers from all of the other thousands of people who totally disregard your advertisement, they are neglected for future advertising. Instead, you continue along with your institutional advertising, trying to get more and more new customers. Try something new, concentrate on your customer base as you capture it instead, and gear at least a growing portion of your advertising dollars solely to these individuals. They are proven successful buyers, and as long as you provide the quality and quantity of the products that attracted them in the first place, they will continue to buy from you for years to come.

Once you have become one of those few companies that successfully capture the names and addresses of their customers, go a step further to find out specific information about that customer. What type of product do they like? What services are they most interested in? Once you classify these customers, you can now target advertising based on sales of products which will be most attractive to those customers.

Let’s take a clothing store and use it as an example. If a clothing store kept a database on me, they would find that I frequent the casual area of the store, and prefer Tommy Bahama shirts. If the store uses this information in a database, they can now do pinpoint marketing. Every time they have a sale on Tommy Bahama shirts, who should they send a post card to? Which advertising do you think would be more successful — an institutional ad in the newspaper about the store, or a direct contact with 1,000 people who you know like to buy Tommy Bahama shirts? I think you get my point.

The lifetime value of a repeat customer is
a company’s biggest asset.

6. STICK WITH MARKETING CAMPAIGNS THAT WORK

Want to know one of the biggest marketing mistakes made by most every company? They stop doing what works. I know it sounds crazy, but it happens over and over again. The company may have had an ad which has run for years. It worked every time. A new employee comes in who wants to show some new pizzazz, and says, “What we need to do is change our image. We need to drop the old ad for this clearer, fresher look.” Do I have to tell you what happens? Friends, if something works, let it ride. Better still, let it roll. Your goal is to find the best ad by testing until you know it works. Once you know for sure, you do a “roll-out.” This means you take as much money as you can, and leverage this winner until it stops producing. As long as it keeps hitting your numbers, keep pounding it out.

If upon occasion you want to test a new ad, keep the old one running as a control, and test the new one. If the new one works better than the old one you can either use the new one and roll it out with all your marketing dollars, or use both as long as they keep working.

Never forget what works and always expand on success.

THE FINAL MISTAKE

NOT PUTTING INTO PRACTICE – THESE IDEAS

Now you have them. Use these Golden Nuggets and they will make you money. Remember, while I can tell you what I know, I can’t do it for you.

Once you learn a rule that works, don’t forget to apply it.

But, as always, when you see a lot of business ideas, and work with many types of people, the most obvious errors and mistakes that people can make also become glaringly obvious. The one I’m going to tell you about today is one that has been around forever, but you probably didn’t make the connection to how it applied to you.

Let me start with an example. We’ve all heard the sob story of a famous actor, musician, athlete, artist, etc., who has had blockbuster success, sold millions of something, and then ended up flat broke and can’t understand why. They often even go so far as to start suing those around them in hopes of uncovering some scandal and recouping some of their lost funds. Well, if it is scandal, then the victim is only partially to blame, but they still usually deserve some of the blame. If there is no scandal, then the victim is really only a victim of their own folly. They are most likely guilty of ThoughtSourcing.

What is ThoughtSourcing? It’s the function of outsourcing everything that crosses your path that requires some good old-fashioned thought; and possibly even some management of time and effort to execute on the decisions that you make based on that thought.

For example, what usually happens when the aforementioned artist/athlete/actor begins the ascent to stardom? As soon as they start making any money, they start changing everything they were doing. They stop practicing as hard, they stop handling their own business, and they start hiring people to handle every function that they don’t want to deal with. They start pushing off all business, financial and other important decisions, so that they can “just focus on the ______________” (insert the word music, game or art in the blank and you can complete the sentence for yourself).

Every rock star wants to just show up and play to thousands of screaming fans, get paid millions to do it, and then go back to crafting great songs.

Every artist wants to spend all of their time in the studio painting as inspiration hits them; and then for someone to run into the studio and offer them lots of money to take the artwork off their hands before someone else does.

Every athlete wants to focus on what it will feel like to win the big game.

The list goes on and on … and on. Then, at some point, the aforementioned “tortured soul” loses one or more sources of their income, along with those who were posing as their friends because they could latch on and party for free, and winds up in a catastrophic financial position, seemingly overnight. The problem? They were ThoughtSourcing.

What these people often fail to realize is that at some point things are going to change, and if the person who is most affected by the decisions made doesn’t stay actively involved in working to build a better, stronger, faster business on the back of their talent, then at some point the odds are that the well will run dry. It does take some thought and some strategy to stay at the top of your business, no matter if it’s an artistic or athletic endeavor, or a financial one.

I know, I know. But you’re not a ______________ (insert artist, athlete or rock star here). But most small business owners make the same mistakes. They build a successful business, “bootstrapping” their way to profitability and doing everything themselves. Then, when things start going great, they start hiring people or outsourcing most of their work. They start changing the formula that got them to profitability. Eventually, they start letting a little bit of customer service slide, they don’t keep their costs under control, and they realize how much “better” life would be if they had someone else running the operational portion of their business (because after all, operations are no fun anyway, right?), etc., etc., etc. And POOF! The tortured soul once again ends up stranded by themselves, and so broke that they can’t even afford their $10 mocha-choca-latte-grande-milkshake anymore.

I’m certainly not advocating that you do everything yourself and not to surround yourself with others who can help take some of the burden off of your back so you can be more productive at doing what you do best. No, I’m not saying that at all. All I’m saying is that you shouldn’t let it get to the point where you aren’t the one in control and making well thought out decisions anymore, because you’ve gotten a bit lazy. Don’t be a victim of outsourcing your thought. Don’t be the next victim of ThoughtSourcing.

Take a few minutes to think about what you can do to take control of the important areas in your business that affect your bottom line; make sure you’re the one taking the time to think about how you want them to be handled, and then execute accordingly. Take the time to do this, and I’m confident that 2009 will be a breakout year for you.

It seemed like the sink was about two inches deep at its deepest point. No matter what we did, it was useless for everything you would want to use a sink for. And of course, as we looked at the sink problem, we decided that there was also a counter top problem. The counter top was the wrong color and was keeping us from having the “warm” kitchen that we really wanted. So we decided we were going to fix the sink problem and the counter top problem at the same time. And it just so happened, that the very moment when neither of us could take this problem anymore, was the Sunday before the party, and the small army of 80 people were set to arrive in T-6 days. Panic set in.

I can do a lot of things, but plumbing and granite installation would certainly not be within my skill set, so I had to find a solution — QUICKLY. I can tell you that the only thing that calmed my boiling blood pressure was a few simple words from my good friend Brian. He said, “Don’t worry. I’ve got a friend in the business.”

So I called his friend first thing Monday morning and explained my dilemma. He laughed at my “compact” timeline, but with a little cajoling, I had him out at my house within an hour. He left with his head in his hands, but he agreed that he would do his best to help us solve our dilemma by Friday of that same week.

I use the story to illustrate the fact that when consumers have a point of pain, they go looking for a solution. And there is no greater solution than having or being referred to “a friend in the business.” These five simple words break down barriers that are normally in play when selecting a vendor, and ultimately lead the vendor to a point of less price resistance and less time closing the sale.

The ultimate goal should be to get your clients and prospects to feel like you are their friend in the business. The only way to do this is by constantly delivering quality solutions, on time, at the right price (notice I didn’t say the cheapest price) and by building a relationship. Without the second step, building the relationship, you’re not a “friend” in the business, you’re just another vendor and that isn’t nearly as valuable or profitable.

So how do you develop a relationship and become a friend in the business? You have to consistently keep in touch with your clients and prospects. Now, I know what you’re thinking — “I can hardly keep up with my own friends and family, how do you expect me to keep up with hundreds or even thousands of clients and prospects?” The solution is through a systematic approach to keeping in touch. While there are many ways to do this, here are a few of my favorites that you can start using immediately:

1. Develop a “snail mail” newsletter: Most businesses think that this is too expensive, or takes too much time and effort. But I can tell you from first-hand experience that the direct business and the referral business we get from delivering our message to the mail boxes of our clients and prospects each and every month, far outweighs the time, the effort or the expense. Think about it this way: would you rather have to pick up the phone and call every client and prospect on your list and repeat yourself over and over again or would you rather write your message one time, as concisely as possible, and be able to illustrate it in pictures or diagrams, without interruptions? Exactly. The newsletter allows you to carry on a one-way conversation with your clients that will take far less time and yield greater results, as long as you deliver it on a consistent basis, and craft your message in a way that feels like you are letting your clients into your world; allowing them to get to know you as a “friend.” A newsletter doesn’t have to be complicated or overly long, it could even be as simple as a letter that you write, but the point is that it consistently allows you to build the relationship.

2. Send out an Ezine: While ezines (also known as e-mail newsletters) aren’t quite as effective as snail mail newsletters because they are often seen as an interruption and get deleted, or end up in the spam folder, they are still a great way to communicate with your audience. They are another point of contact with your clients that will allow you to tell your story and keep in touch. We send out an ezine that is very nice looking and it has pictures and graphics in it, and these are nice. But I will definitely say that my preference is for another type of ezine that we use. This second type is written like a personal email, with just text, that tells a short story about what’s happening in my life or business, and then allows me to relate it back to a business lesson that is valuable for my readers, along with an offer to contact me if I can be of any help. It’s modeled after a personal email and gets read as such, rather than lumped in the pile of emails that don’t need to be responded to, and therefore are first to get deleted. I find that the response from this type of ezine is much higher. There are many programs that will allow you to insert the name of your prospects into your emails so it looks personalized when it arrives in your prospects’ inboxes. My favorite, and the one we use is www.CelebrityBrandingCart.com

3. Develop Greeting Card Campaigns: We are always on the lookout for strategies that will allow us to stand out from the crowd, and not get us lumped in with every other business that is vying for our prospects’ attention. One of the ways we do this is by sending out greeting cards. As you might imagine, writing out thousands of greeting cards would be very time-consuming, if not impossible, to do in a timely fashion, so we use a very cool service that allows us to send greeting cards with any image we want on them, with a message that is personalized and written in our handwriting; but we only have to type the message once and it gets personalized and sent. They have digitized my handwriting and they insert the names we give them and then they print the cards one by one, stuff them in envelopes and then also use my handwriting font to print the address on the front of the envelope. They have thousands of designs and messages to choose from, or you can create your own. You can check out this service at www.CelebrityBrandingCards.com

There you have it: three simple ways that you can continue to establish rapport with your clients and prospects that will only take you a few hours each month. The key is to create a system that allows you to spend just a couple of hours creating one message that can be leveraged and personalized to keep in touch with your clients and prospects on a regular basis; so that you can spend your time delivering great quality products and services, on time, and continue to be a good “friend in the business.”

…Oh, yeah, and yes we did get our new sink and granite installed before the party. Everyone had a wonderful time, and as you can imagine, we now need a bigger house due to all of the presents Bowen got!