CS 2.0

Revisiting Baywalk

Sonnie — Fri, 01 Jan 2010 16:39:39 +0000

Almost 3 years after Alfredo Lim took over the reigns of the city of Manila, here is what Baywalk looks like a few days before the end of 2009. Be the judge if the move to reverse what Lito Atienza did was prudent. As a customer, will you be encouraged to frequent Baywalk now than 3 [...]

Happy New Year!

Sonnie — Thu, 31 Dec 2009 15:47:05 +0000

A great way to keep your customers happy is to keep the balance =) Related Reviews:Kapeng Barako In A SuiteRevisiting BaywalkA Great Way To Serve Driving CustomersBurger King and BloggingBetter Service To Compensate for Higher Fuel Price?

Kapeng Barako In A Suite

Sonnie — Sun, 26 Jul 2009 06:15:49 +0000

Are you looking for the distinct taste of Batangas Brewed Coffee? In need of a place to hang out, cozy but with free wi-fi? Or maybe you are craving for Filipino goodies like Suman and Pandesal? I have a new hang out! I've been frequenting Cafe de Lipa beside SM Hypermarket almost every weekend. The place is not crowded, with free wi-fi, great coffee and Pinoy goodies that you can only find in traditional wet market like suman, pandesal and cheese pie. The crew are friendly and will make you feel at home.

PLDT Land Line Plus All Call

Sonnie — Thu, 16 Jul 2009 23:43:25 +0000

This is a short review of my experience on PLDT’s LL+ All Call. I availed of this product to make my online store reachable to readers. Here’s my experience when applying I went to a PLDT business center twice but they ran out of SIM. I saw a PLDT booth inside a mall and decided to apply. [...]

Burger King’s Crappy Service

Sonnie — Mon, 29 Jun 2009 17:31:16 +0000

This is my 3rd post about Burger King, and their crappy customer service. This time, however, I experienced the shabby treatment at SM San Lazaro. It was Sunday June 28, 2009, around 5:30 PM. After a business meeting with pharmacy operators, my stomach prompted me to refuel. So to satisfy my hunger, despite my previous experiences [...]

A Bad Taste Of Customer Service

Sonnie — Mon, 01 Jun 2009 05:28:40 +0000

About a week ago, I chose to do my physical regimen at Fitness First MOA because of the free wi-fi at Mall of Asia. So before I dive into a strenuous physical activity, I had my lunch just across the street, at Taste Asia, to do some online work. The food there is great, one of [...]

CS in Health Industries

Sonnie — Sat, 23 May 2009 11:45:53 +0000

If you are enrolled in an HMO (Health Maintenance Organization), then perhaps you understand that unless your medical check-up is prearranged, you are bound to experience the bureaucracy in the health service. Here’s my experience: I was requested by my doctor to undergo a stress test, to rule out initial findings in ecg. Since schedule is only [...]

Company said… Customer said

Sonnie — Thu, 14 May 2009 05:16:58 +0000

“… The success of a company depends on keeping your costs down.” – Office Warehouse Inc. “wanted a refund from Office Warehouse….according to them they do not do refunds!…wanted a refund because the price posted was different from the price they charged me so I wanted to return the product first thing the following day. Took [...]

A Phone Call That Matters

Sonnie — Mon, 11 May 2009 13:00:06 +0000

On my last post, I discussed with you my experience at Healthway Shang, on this post I will share our experience at Healthway Robinson’s Place (Ermita). We availed of the “passage to manhood” package of the clinic for P3.5k. We scheduled our son way ahead for a 1:30 circumcision. Since we are late by 15 mins [...]

Bureaucracy and Customer Service

Sonnie — Tue, 05 May 2009 00:04:18 +0000

Allow me to discuss with you my experience(s) with Healthway clinics. On this post, however, I will share my Shang ri la experience. It’s our APE (Annual Physical Exam) and one of the nearest clinic from our office is Healthway Shang, so I opted for Healthway Shang. The service is not lousy, maybe because somebody knows [...]