Customer Service Point - The Blog

Jun 2, Favorite Customer Service Quotes

Sat, 02 Jun 2012 08:53:00 GMT

My thoughts on the Customer Service quotes that have been the most insightful and inspiring.

Mar 7, How to handle customer complaints

Wed, 07 Mar 2012 19:36:19 GMT

a customer complaint is your opportunity to LEARN. See how to best handle customer complaints

Oct 18, Outsourcing of Customer Service and Call Centers, what's the buzz?

Tue, 18 Oct 2011 19:52:49 GMT

The buzz is all about customer service and call center outsourcing, also known as BPO (Business Process Outsourcing). However, the subject is not without controversy...

Oct 18, Customer Service Articles to sharpen the Mind

Tue, 18 Oct 2011 19:23:14 GMT

We've written these customer service articles to shine some light on how we see customer service.

May 4, The customer is always right, right?

Wed, 04 May 2011 20:30:43 GMT

The adage, The Customer is Always Right, is heralded by thousands of customer service reps and business owners alike. But I think most of us have had at least one experience that made us question this

Apr 8, Customer Service tips for a starting small business

Fri, 08 Apr 2011 19:24:06 GMT

When you're a starting small business, this is the $64,000 question your (potential) customers will ask.

Apr 8, Do Loyalty Programs fit your Overall Marketing Strategy?

Fri, 08 Apr 2011 19:12:10 GMT

Loyalty programs are marketing instruments. As such, these instruments must be checked against your overall marketing strategy, to be sure they fit in with your total marketing policy.

Apr 8, The Good and the Bad of Offshore Outsourcing

Fri, 08 Apr 2011 19:07:21 GMT

Offshore outsourcing has been a controversial issue in the customer service industry for some time now. Many feel there are far more negatives than positives, while others see nothing but light.

Feb 19, Stress Relief, when it's wearing you thin...

Sat, 19 Feb 2011 19:10:51 GMT

Customer service agents are a group of professionals under extreme stress. Read about their stress levels and how to of stress relief

Dec 16, A customer service definition from the Customers point of view

Thu, 16 Dec 2010 16:38:04 GMT

Many attempts have been made to define customer service. Check out this customer service definition, which takes a view from the customer

Dec 6, Consumer Loyalty Programs -- Are customers sticking around?

Mon, 06 Dec 2010 20:19:52 GMT

Customer retention and turnover increase. The promise of all consumer loyalty programs and every membership program. Can they deliver?

Jan 9, Customer Service Work from Home

Sat, 09 Jan 2010 18:03:09 GMT

Doing customer service work from home as an agent may seem like just a dream to some people, but for thousands of people it is a reality. Here's my personal experience.

Jan 9, Best advice starting small business: do what the big guys don't

Sat, 09 Jan 2010 18:03:08 GMT

When I advice starting small business, my answer is great Customer Service. 35% of big businesses don't even answer e-mail. You can do better...

Dec 19, New SBI! 2.0... I highly recommend it!

Sat, 19 Dec 2009 12:49:02 GMT

Customer Service Point was created with a tool called SBI (Site Build It). I started it 6 years ago, and it's going stronger than ever! Through SBI I learned what it takes to run a business, and early this year I became my own boss. Not an overnight success, but don't believe those stories that you can have a thriving business in the next 24 hours. It just doesn't work that way (otherwise everybody would be doing it!). For serious people who want to build a real work-from-home business, I highly recommend the new SBI! version 2.0 (which allows website visitors to build free content and traffic for you). Read more about SBI! 2.0 (check out the 2-for-1 deal!)

Dec 12, What's 2010 going to bring?

Sat, 12 Dec 2009 20:42:02 GMT

As the year is coming to an end, I'm looking back at 2009, what it has brought me personally, and what 2010 could bring you. Wishing you a Merry Christmas and Happy New Year! Warmly, Erwin & Marjan Steneker.

Oct 4, Finding Customer Service Jobs Online

Sun, 04 Oct 2009 18:55:19 GMT

Tips to find great customer service jobs online - You do not have to leave your house to find good customer service jobs. You do not even have to have years of experience to get hired!

Oct 3, Sugar CRM - Sugar Express, CRM for Small Business

Sat, 03 Oct 2009 10:04:40 GMT

Sugar CRM offers smaller and more budget-conscious organizations an excellent opportunity to leverage the power of CRM with minimal cost and effort.

Oct 3, My Customer Relationship Management definition. CRM defined.

Sat, 03 Oct 2009 10:04:39 GMT

CRM is THE buzzword on the Net. Read my Customer Relationship Management definition, and the benefits it promises to bring.

Sep 14, What is Customer Service? The Essence of Great service

Mon, 14 Sep 2009 16:57:20 GMT

What is the essence of great customer service? What IS customer service really?

Aug 27, Free Goodies: Customer Service eBooks and Tools

Thu, 27 Aug 2009 13:56:10 GMT

In our continuous efforts to provide value to our readers, we continue to write free customer service ebooks on customer service, communication, and skills. And we have the odd tool too!

Aug 27, Looking for a Slogan for Customer Service Week?

Thu, 27 Aug 2009 13:33:47 GMT

Thinking of a slogan for customer service week can be a tough job. It needs to be short and to the point, yet inspire and stick in the mind.

Aug 27, Get ready for Customer Service Week!

Thu, 27 Aug 2009 13:33:12 GMT

In 1988, the International Customer Service Association proclaimed a customer service week which in 1992 became a nationally recognized annual event.

Jul 29, 8 Keys to Good Customer Service

Wed, 29 Jul 2009 18:32:41 GMT

If you have the keys to good customer service, you have access to minds and hearts of customers.

Jun 12, Help Desk Authority (formerly BridgeTrak for Web)

Fri, 12 Jun 2009 11:34:38 GMT

Help Desk Authority for Web is written for Microsoft's .NET platform providing a strong backbone for today's fast paced support centers. Software

Jun 12, Amana Takaful Insurance (Sri Lanka)

Fri, 12 Jun 2009 10:45:25 GMT

My car met with an accident and I had to call the hotline to intimate the claim, I was in state of panic. The agent who answered my call first

Jun 5, Our Free Help desk software and customer service tool directory

Fri, 05 Jun 2009 23:10:36 GMT

Plenty free help desk software is available to aid customer service. This is our directory, where suppliers can add tools, and visitors can comment.

Jun 5, Free Web Based Help Desk Solution - test results

Fri, 05 Jun 2009 23:10:33 GMT

This web based help desk solution has a free basic option that may fit your needs. I've checked it out for you!

May 23, Why is Good Customer Service Vital?

Sat, 23 May 2009 23:59:20 GMT

Wonder why good customer service is VITAL to your business? Let us show you the ways.

Apr 25, Customer Surveys 101

Sat, 25 Apr 2009 09:41:45 GMT

An outline on how you can perform successful customer surveys, from setting a goal for it through analyzing the results and follow-up on it.

Apr 18, Twitter Marketing: If Your Customer Twitters, Should You?

Sat, 18 Apr 2009 18:23:27 GMT

If Twitter is a new place for your customers to reside, should you do 'Twitter Marketing'?

Mar 27, Wow Service by First American Corelogic

Fri, 27 Mar 2009 16:07:36 GMT

I had a problem with my program that I purchased from them and called them for help (I work in the Title Insurance business and need to be up and

Mar 26, I'm on Twitter! Does that make me a 'twit'? :-D

Thu, 26 Mar 2009 11:08:27 GMT

Ok, I bit the bullet to see what all the buzz was about. Looking from the outside in I really didn't get Twitter. So, now I'm 'tweeting' myself. You'll get to know me a bit better, but I'll also share it whenever I find customer service things I love or dislike. My twitter link is twitter.com/CustomerLover Appropriate call-sign, don't you think?

Mar 22, Headset Buying Guide: Wireless Computer Headsets

Sun, 22 Mar 2009 20:04:47 GMT

Wireless Computer headsets--features, pros and cons, and products.

Mar 22, Headset Buying Guide: 'In the Ear' Headsets

Sun, 22 Mar 2009 11:40:04 GMT

Headphones in which 'in the ear' style is used, the speakers are inserted into the ear canal while the microphones are located at the cords.

Mar 18, Headset Buying Guide: Clear Voice Tube Microphones

Wed, 18 Mar 2009 17:24:05 GMT

One of the many types of microphones available in the market is the clear voice tube variety.

Mar 18, Headset Buying Guide: Binaural Headsets

Wed, 18 Mar 2009 14:44:55 GMT

Binaural headsets enable users to listen to stereo sound. These headsets have the ability to block most of the background noise, by covering both ears, and provide stereo sound.

Mar 18, Headset Buying Guide: Headphone Amplifiers

Wed, 18 Mar 2009 11:54:14 GMT

Headphone amplifiers are devices that increase voice or music clarity and increases potential volume for various types of headphones.

Mar 14, Privacy Policy for Customer Service Point

Sat, 14 Mar 2009 09:08:18 GMT

The privacy policy of Customer Service Point.

Nov 30, Zendesk

Sun, 30 Nov 2008 15:35:52 GMT

Zendesk HelpDesk 2.0 is an on-demand helpdesk solution for businesses and corporate IT organizations based on the latest Web 2.0 technologies.

Nov 15, Q&A: My Staff is in a Rut...

Sat, 15 Nov 2008 09:48:41 GMT

My staff seems to be in a rut! They are seemingly not listening to our callers! What kinds of things can I do that will help improve Customer Service?

Sep 30, Getting in Touch with Customer Service Point

Tue, 30 Sep 2008 21:14:13 GMT

Contact info for Customer Service Point. Note: we're NOT support for Bell, Dell, T-Mobile, Acer, etc.

Aug 28, Q&A: How do you handle systems outages?

Thu, 28 Aug 2008 13:20:20 GMT

Hello, I am researching for scripts relating to what to say to customers when they call our contact center and the CSR can't do anything due to

Aug 28, Q&A: What tricks to handle difficult customers?

Thu, 28 Aug 2008 13:03:16 GMT

I am looking for tricks on how to handel difficult customers. Can you provide some? Answer Date: August 28, 2008. Hi Pradeep, While it may seem

Aug 28, Harris Teeter

Thu, 28 Aug 2008 12:29:48 GMT

At Harris Teeter, the checkout boy bagged groceries and offered to take them out to the car for me. It made me feel like a valued customer. :-)

Jul 22, Q&A: Biggest Mistake in Customer Service?

Tue, 22 Jul 2008 22:12:40 GMT

Tell me about a time when you made a mistake in dealing with a customer situation. What was the final outcome and lessons learned? Answer Date:

Jul 22, Anyone may copy this service from Xerox

Tue, 22 Jul 2008 20:30:00 GMT

We have owned a XEROX 8550 color laser printer for under three years and recently the display panel died leaving the unit unusable. I shopped for

Jul 18, The Importance of Telephone Skills

Fri, 18 Jul 2008 15:27:24 GMT

When you work on the phone all day as a customer service representative, good telephone skills is the one aspect that will make or break your success.

Jul 18, Call Center Careers

Fri, 18 Jul 2008 14:18:53 GMT

Many companies are moving part of their business into the call center world. This provides opportunities when looking for a call center career.

Jul 18, How to set up an ergonomic workstation

Fri, 18 Jul 2008 14:12:56 GMT

Health and safety is such a big factor sitting at a desk all day to perform your job duties, setting up an ergonomic workstation is in the best interest of both employees and employers alike.

Jul 18, Your Raves - Good Customer Service Stories and Best Practices

Fri, 18 Jul 2008 12:45:12 GMT

Read and share stories about good customer service, put those who gave it in the limelight!