Consumer Forum One of the leading forums for UK consumers. Tue, 26 Nov 2024 17:49:55 +0000 Tue, 26 Nov 2024 17:49:55 +0000 Consumer Forum https://whatconsumer.co.uk/forum/ Amazon Complaint Thu, 14 Nov 2024 18:04:03 +0000 https://whatconsumer.co.uk/forum/threads/amazon-complaint.32205/ https://whatconsumer.co.uk/forum/threads/amazon-complaint.32205/ invalid@example.com (FairBillJim) FairBillJim Hi folks,

Looking for some advice with a recent Amazon purchase that’s turned into a bit of a hassle. Ordered a wireless printer – thought I was getting a decent deal. When it arrived, it wouldn’t connect properly, kept dropping the Wi-Fi, and the print quality was patchy at best. I contacted Amazon to request a return, but they’re saying it’s outside the 30-day window and I should go through the manufacturer for repairs.

My take is, I bought it from Amazon, so they should handle this...

Read more]]> 2 Sofa Soga - I'm so fed up Wed, 13 Nov 2024 16:11:56 +0000 https://whatconsumer.co.uk/forum/threads/sofa-soga-im-so-fed-up.32204/ https://whatconsumer.co.uk/forum/threads/sofa-soga-im-so-fed-up.32204/ invalid@example.com (LuxeLivingUK) LuxeLivingUK Hi everyone, Ordered a sofa from a high-street store, but it arrived with poor-quality fabric that didn’t match the showroom sample. The store is refusing a full refund. I’m fed up with this sofa saga. Any advice on how to push for a refund when it’s just not what was promised?]]> 4 Venue Rip Off for Wedding Wed, 13 Nov 2024 15:09:44 +0000 https://whatconsumer.co.uk/forum/threads/venue-rip-off-for-wedding.32203/ https://whatconsumer.co.uk/forum/threads/venue-rip-off-for-wedding.32203/ invalid@example.com (FairBillJim) FairBillJim What is the law in relation to fair fees for a venue hire? A local village hall charges £250 for a day hire, but when we enquired to host a wedding there, the charge rocketed to £800. When we asked what the difference the venue would be providing for the extra charge – the answer was ‘nothing’, but they feel that £800 is appropriate to charge for a wedding, and in line with other local venues!! The charge is just for the venue itself – we would arrange all catering, drinks, furniture hire...

Read more]]> 1 Cracked 4K LED screen Wed, 13 Nov 2024 15:05:41 +0000 https://whatconsumer.co.uk/forum/threads/cracked-4k-led-screen.32201/ https://whatconsumer.co.uk/forum/threads/cracked-4k-led-screen.32201/ invalid@example.com (VidJunkie76) VidJunkie76 Hey everyone!

I’m hoping someone here might have advice for dealing with stubborn retailers. Recently, I ordered a 4K smart TV from an online store (a reputable one, or so I thought). When it arrived, the screen was visibly cracked, and there was no way it could have happened during unpacking – the box looked intact, but the TV clearly wasn’t.

I reached out to the seller immediately, and instead of offering a refund or replacement, they’re saying the damage wasn’t their fault and refuse to...

Read more]]> 4 My boots are too small and I have to pay an admin fee and postage to return them... Wed, 13 Nov 2024 15:04:10 +0000 https://whatconsumer.co.uk/forum/threads/my-boots-are-too-small-and-i-have-to-pay-an-admin-fee-and-postage-to-return-them.32202/ https://whatconsumer.co.uk/forum/threads/my-boots-are-too-small-and-i-have-to-pay-an-admin-fee-and-postage-to-return-them.32202/ invalid@example.com (VidJunkie76) VidJunkie76 I just wondered if you can give me advice on something i bought from an internet site..
i bought some boots, when they arrived they were to small so i emailed the company for there return address and was told they would retain £8 from the £50 i paid for them for some one to check them over when they recive the boots back, so now i have had to pay £9.00 to send them back which i know i have too, so all in all i will of paid £17 for a pair of boots just for trying them on. in there terms and...

Read more]]> 2 BBC Watchdog: Dolphin Bathrooms - Lawrence loves them, our viewers don't... Tue, 12 Nov 2024 19:53:52 +0000 https://whatconsumer.co.uk/forum/threads/bbc-watchdog-dolphin-bathrooms-lawrence-loves-them-our-viewers-dont.11889/ https://whatconsumer.co.uk/forum/threads/bbc-watchdog-dolphin-bathrooms-lawrence-loves-them-our-viewers-dont.11889/ invalid@example.com (Tony) Tony They claim to be the leading bathroom specialists in the UK and they've even managed to bag Lawrence Llewelyn Bowen as the poster boy for their advertising campaign.

In order to see this content you need to have both Javascript enabled and Flash installed. Visit BBC...

Read more]]> 2 Buying a Howdens kitchen? Make sure what you’re quoted fits the bill Mon, 11 Nov 2024 21:53:25 +0000 https://whatconsumer.co.uk/forum/threads/buying-a-howdens-kitchen-make-sure-what-youre-quoted-fits-the-bill.29064/ https://whatconsumer.co.uk/forum/threads/buying-a-howdens-kitchen-make-sure-what-youre-quoted-fits-the-bill.29064/ invalid@example.com (Tony) Tony Guardian Consumer Affairs
The manufacturer’s practice of producing wildly varying quotations for the same job has left customers confused and angryHowdens Joinery, Britain’s biggest manufacturer and supplier of fitted kitchens, has been accused of helping builders exploit unsuspecting consumers by producing estimates that...
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Buying a Howdens kitchen? Make sure what you’re...

Read more]]> 2 SCS Leather Sofa Problems Tue, 05 Nov 2024 14:13:48 +0000 https://whatconsumer.co.uk/forum/threads/scs-leather-sofa-problems.31538/ https://whatconsumer.co.uk/forum/threads/scs-leather-sofa-problems.31538/ invalid@example.com (Celes) Celes I too am having a huge problem with SCS I ordered 2×2 leather sofas and when they were delivered they were damaged I told the delivery drivers immediately to take them back that they were faulty ie sagging seats and dents
I now believe I was tricked into signing the form they asked me to sign
When they asked me initially I obviously said I’m not signing anything as the sofas are faulty one driver said don’t worry you are solely signing to say we have brought the sofas to your address
I...

Read more]]> 2 BBC Watchdog: A fish called river cobbler Mon, 04 Nov 2024 20:09:49 +0000 https://whatconsumer.co.uk/forum/threads/bbc-watchdog-a-fish-called-river-cobbler.4458/ https://whatconsumer.co.uk/forum/threads/bbc-watchdog-a-fish-called-river-cobbler.4458/ invalid@example.com (Tony) Tony Watchdog has had several emails about a fish called river cobbler which is on sale at Asda and Tesco. It's also on sale at Sainsbury's where it's called basa. It comes from Vietnam and its proper name is pangasius.

Some of you looked it up on the internet because you'd never heard of it before, and came across all sorts of horror stories claiming it's fill of toxins, such as arsenic, toxic metals and harmful pesticides.

Lauren Antony from Lanarkshire emailed us to see if we could...

Read more]]> 1 bensons for beds nightmare Mon, 04 Nov 2024 16:26:08 +0000 https://whatconsumer.co.uk/forum/threads/bensons-for-beds-nightmare.17237/ https://whatconsumer.co.uk/forum/threads/bensons-for-beds-nightmare.17237/ invalid@example.com (dialucrii) dialucrii HI

On 9th August I purchased a 'sleep to live' bed from bensons for beds. It came with a 40 night sleep guarantee wherebey if you are not happy with the firmness of either side of the mattress (their computer recommends a firmness for you and your partner whne you lie on their test bed) you can swap one or both halves for something softer/firmer.

After 2 weeks one side of the the soft half had completely sunken in such that my partner when lying on her back was sloped towards the...

Read more]]> 2 BBC Watchdog: Over the (Indesit) Moon? Mon, 04 Nov 2024 16:13:22 +0000 https://whatconsumer.co.uk/forum/threads/bbc-watchdog-over-the-indesit-moon.14230/ https://whatconsumer.co.uk/forum/threads/bbc-watchdog-over-the-indesit-moon.14230/ invalid@example.com (Tony) Tony The average British family washes around 260 loads of washing a year. And most of us don't fancy spending that much time down the launderette, as washing at home is more convenient...

In order to see this content you need to have both Javascript enabled and Flash installed. Visit...

Read more]]> 3 Seeing red when my London Bus Driving School course disappears Mon, 04 Nov 2024 13:54:40 +0000 https://whatconsumer.co.uk/forum/threads/seeing-red-when-my-london-bus-driving-school-course-disappears.29493/ https://whatconsumer.co.uk/forum/threads/seeing-red-when-my-london-bus-driving-school-course-disappears.29493/ invalid@example.com (Tony) Tony Guardian Consumer Affairs
I paid £1,750 fees but the company has stopped tradingIn April I registered with the London Bus Driving School. I paid £1,750 by debit card and was given a date in June for the first training session. I was told that I would be contacted by an instructor a week before. Three days before the lesson...
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Seeing red when my London Bus Driving...

Read more]]> 1 Advice please re faulty carpet Mon, 04 Nov 2024 13:31:53 +0000 https://whatconsumer.co.uk/forum/threads/advice-please-re-faulty-carpet.18719/ https://whatconsumer.co.uk/forum/threads/advice-please-re-faulty-carpet.18719/ invalid@example.com (Croissant) Croissant Hi
We bought an expensive stair carpet because of its reputed durability. The shop manager measured the stairs and hallway and checked the underlay. After 6 weeks the carpet was badly worn on the stairs. There are only 2 of us living in the house and consider this to be unacceptable. The carpet manufaturer sent out their independent carpet inspector who reported back to the shop.

The shop sent us a letter stating that the carpet was not faulty.

Please advise what we should do next we...

Read more]]> 13 cashback sites! Mon, 04 Nov 2024 13:20:20 +0000 https://whatconsumer.co.uk/forum/threads/cashback-sites.2626/ https://whatconsumer.co.uk/forum/threads/cashback-sites.2626/ invalid@example.com (Saxon68) Saxon68 I have been using cashback sites for some time and wanted to see what others thoughts and findings are.

I use 3 sites that seem to pay out regulary and track purchases quickly.

moneysavingcashback.co.uk - Save money. Get cashback when you shop ...... love there casino and gambling offers.

http://www.cashbackkings.co.uk all around site

http://www.quidco.co.uk site but had to send a few emails where tracking seemed to miss purchases.]]> 3 Second hand faulty gas fire Mon, 04 Nov 2024 12:59:57 +0000 https://whatconsumer.co.uk/forum/threads/second-hand-faulty-gas-fire.8014/ https://whatconsumer.co.uk/forum/threads/second-hand-faulty-gas-fire.8014/ invalid@example.com (Just-JJ) Just-JJ Hi all (apologies if this is in wrong place am a newbie)

I bought a gas fire about a month ago, which was sold as working.

The intention was to knock a hole in our chimney so it could be fitted in properly, but, sadly, there is a jocking great brick pillar precisely where it needed to go, so, several phone calls later to my housing association, we would need an RSJ put it in order to do it - not a chance, we cannot afford it.

So I readvertised it, as obviously we cant stand the...

Read more]]> 5 Maintenance costs for shared driveway Sun, 03 Nov 2024 19:09:11 +0000 https://whatconsumer.co.uk/forum/threads/maintenance-costs-for-shared-driveway.31636/ https://whatconsumer.co.uk/forum/threads/maintenance-costs-for-shared-driveway.31636/ invalid@example.com (Hatchorder) Hatchorder Good afternoon
I am looking for some advice on the responsibilities of householders on deeds for the maintenance and repair of a shared access driveway. I am the owner of the drive and there are three other households who have a right to drive over it to access their properties. The drive has been an issue for many years and we have approached our neighbours on numerous occasions to get the drive block paved but have been met with one positive neighbour, resistance from another and no...

Read more]]> 1 Egypt Property Scams Hurghada Sun, 03 Nov 2024 15:57:03 +0000 https://whatconsumer.co.uk/forum/threads/egypt-property-scams-hurghada.17863/ https://whatconsumer.co.uk/forum/threads/egypt-property-scams-hurghada.17863/ invalid@example.com (mgsteveb) mgsteveb The whole story can be read at forums.moneysavingexpert.com/....php?t=2792830[/url]


I have been a victim of property scam in Hurghada Egypt by an Egyptian Builder. I had a Lawyer called Zeiad Yehia from Edgebridge Law Firm helping me. Impossible to contact, ignores emails and calls. Last year (2010) I flew to Hurghada where a lawyer Zeiad Yehia sourced proceeded to sign the building in his own name via POA behind our backs. After a year of stress and being ignored, Zeiad Yehia partner...

Read more]]> 7 Tesco Mobile - Call waiting Sun, 03 Nov 2024 09:14:17 +0000 https://whatconsumer.co.uk/forum/threads/tesco-mobile-call-waiting.22017/ https://whatconsumer.co.uk/forum/threads/tesco-mobile-call-waiting.22017/ invalid@example.com (nads205) nads205 Hi everyone.

I was a little frustrated when I signed up to Tesco Mobile as they didn't have call waiting. But I got a text the other day to say they have now activated it.

Thanks very much Tesco Mobile!]]> 1 Warranty question Sat, 02 Nov 2024 17:58:26 +0000 https://whatconsumer.co.uk/forum/threads/warranty-question.31940/ https://whatconsumer.co.uk/forum/threads/warranty-question.31940/ invalid@example.com (audi321) audi321 Hi all, I have bought a TV second hand which has subsequently broken.

The manufacturer has printed a 'Production Date' on the rear of the TV and it has a 2 year warranty which is within this date (it says 1st December 2020).

However, because I don't have the original receipt (and neither does the person I've bought it from), the manufacturer is refusing to honour the warranty.

Is this correct? I mean surely the receipt is to confirm that the TV is within the 2 year warranty period? But...

Read more]]> 1 Shower Cabins. J T Spas & Insignia Range Sat, 02 Nov 2024 17:40:33 +0000 https://whatconsumer.co.uk/forum/threads/shower-cabins-j-t-spas-insignia-range.27379/ https://whatconsumer.co.uk/forum/threads/shower-cabins-j-t-spas-insignia-range.27379/ invalid@example.com (Amber Star) Amber Star I recently bought from J T Spas an Insignia range steam shower cabin, which turned out to be a very bad decision and please if you are considering a purchase take warning from my experience.

When you find problems with the shower, J T Spas take no responsibility for any issues, but simply pass you over to Insignia. These are there responses to my complaints:

The glass is chipped on one panel corner....You won't notice it once the trim is on.

The frame will not screw together as the...

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