Research with Results: a blog from the Aberdeen Group » Communications

When SoMoClo™ is Broken — Part 2

Andrew Borg — Wed, 11 Apr 2012 21:29:07 +0000

As a follow on to my prior post When SoMoClo Works, I thought I’d share with you the experience of its antithesis: when it’s broken. Mobile World Congress, La Fira, Barcelona, Spain Source: Andrew Borg, February 2012 Several weeks ago I flew to Barcelona Spain for the 12th annual Mobile World Congress. I dutifully set [...]

When SoMoClo™ Works — Part 1

Andrew Borg — Wed, 11 Apr 2012 19:59:13 +0000

The experience of SoMoClo (social+mobile+cloud) as an integrated construct is so woven into our daily lives that we don’t even see it. As digital ‘consumers’, we use web mail (Gmail, Office365, Yahoo), collaborate, chat, and share content on our smartphones (Twitter, Facebook, Pinterest) , and store files in the cloud (iCloud, SkyDrive, Box, Flickr, Instagram). We [...]

SoMoClo™: Closing the Innovation Gap

Andrew Borg — Wed, 11 Apr 2012 19:29:44 +0000

SoMoClo—the convergence of social, mobile, and cloud infrastructure into one IT construct—presents a strategic roadmap for the enterprise: where cloud is the core, mobility its edge, and social the connection through the cloud between mobile endpoints. The modern enterprise is buffeted by both risk and opportunity: risk created by converged global markets, accelerated technology change, [...]

The Business Model Matters: Blue Jeans Network and Enterprise Pricing

Hyoun Park — Mon, 26 Mar 2012 14:41:21 +0000

Blue Jeans Network has quickly made a name for itself in providing secure and on-demand interoperability between multiple video conferencing vendors. This core issue has separated Best-in-Class companies from all others in Aberdeen research on a year-over-year basis.To provide some context on why organizations should seek to follow Best-in-Class practices, our September 2011 study on [...]

Avaya and Radvision – The Big Picture

Hyoun Park — Thu, 22 Mar 2012 15:48:17 +0000

On March 15th, Avaya announced its plans to acquire videoconferencing provider Radvision for about $230 million dollars. This acquisition echoes Cisco’s purchase of Tandberg, which Aberdeen covered in the document CISCO Bids to Acquire Tandberg in October 2009. At first glance, this move could be seen as a me-too acquisition to fill a video gap in [...]

March Can Cause Network Performance Madness

Jim Rapoza — Thu, 15 Mar 2012 17:05:00 +0000

Last month I wrote about how employees watching post-Super Bowl commercials and highlights can impact a company’s network performance. But if there is one event that can be called the champion of recreational traffic eating network resources, it’s March Madness.Unlike most other major sporting events, many of the games of the NCAA college basketball tournament [...]

Yammer and social analytics

Hyoun Park — Thu, 15 Mar 2012 12:56:55 +0000

On March 14th, Yammer introduced an analytics dashboard to track internal activity across people, groups, files, and pages. In Aberdeen’s Social Business research, we have seen that Best-in-Class collaborators were 78% more likely to be able to measure the time and types of user activity associated with collaboration, although only 25% of our respondent base [...]

Pressures for Managing the Telecom Lifecycle

Hyoun Park — Tue, 13 Mar 2012 19:30:40 +0000

Telecom managers, network managers, operations managers, and IT procurement professionals are familiar with the challenges of managing the costs of telecom, network, and wireless services.The variety of services, monthly subscription billing, usage-based charges and overages, and granularity of billing all present challenges in effectively managing and reducing these costs. Aberdeen has found that the most effective [...]

Why Money Doesn’t Matter in Telecom

Hyoun Park — Tue, 06 Mar 2012 19:36:40 +0000

Why don’t companies care about the money they spend on telecom? It seems like they care about cost cutting everywhere else: leases, salaries, inventory. When we asked companies about the business imperative to manage the telecom lifecycle in my most recent report, Cut Costs, Improve Service, Optimize Support, Aberdeen found that the general need to [...]

Cut Costs, Improve Service, Optimize Support

Hyoun Park — Fri, 02 Mar 2012 18:00:48 +0000

We have just published my fifth annual report on Telecom Lifecycle Management (TLM): Cut Costs, Improve Service, Optimize Support: The Keys to Telecom Lifecycle Management. For those of you wondering what TLM is, TLM envelopes the management of costs, service, and support into a single program focused on telecom, wireless, and network services. It’s a concept [...]