Getting Feedback with Polls & Surveys

What follows is a list1 of free web-based survey tools and other mechanisms for gathering user feedback. Some of the items listed do not appear designed as survey tools, but can serve that purpose (anything that allows you to build a form and capture submissions of that form can serve as a feedback platform).

Conditions for inclusion in this (or any other) resource list:

  • All software in this list must have a free2 option.
  • Software is listed alphabetically, mostly for sanity.

Q: How do Polls fit into this mess?

A: A Poll is a subtype of Survey containing a single question with multiple predefined answers.

4Q

  • Surveys: Unlimited
  • Questions: Unlimited
  • Responses: Unlimited

FormSite

  • Surveys: 5
  • Questions: 50
  • Responses: 100/month

FormSpring

  • Surveys: 3
  • Questions: 10
  • Responses: 50/survey

GroupSurveys

  • Surveys: Unlimited
  • Questions: Unlimited
  • Responses: Unlimited

Icebrrg

  • Surveys: 3
  • Questions: 10
  • Responses: 100/month

Kampyle

  • Surveys: 1
  • Questions: 50
  • Responses: Unlimited

LimeService

  • Surveys: Unlimited
  • Questions: Unlimited
  • Responses: 25/month
  • Notes: LimeSurvey is a self-hosted version with no limitations.

Magic Survey Tool

  • Limitations of Free account not clearly displayed. Awaiting response from support.

Mister Poll

  • Surveys: Unlimited
  • Questions: Unlimited
  • Responses: Unlimited

ModPoll

  • Surveys: Unlimited
  • Questions: 1
  • Responses: Unlimited

PollDaddy

  • Surveys: Unlimited
  • Questions: 10
  • Responses: 100/month

Qualtrics

  • Limitations of the Free account are not prominently displayed on the site, awaiting clarification from support.

QuestionPro

  • Surveys: 1
  • Questions: 10
  • Responses: Unlimited

SurveyGizmo

  • Surveys: Unlimited
  • Questions: Unlimited
  • Responses: 250/month

Survey Monkey

  • Surveys: Unlimited
  • Questions: 10
  • Responses: 100/survey

UserVoice

  • Surveys: 1
  • Questions: Unlimited
  • Responses: 1003

Vizu

  • Surveys: Unlimited
  • Questions: 1
  • Responses: Unlimited

Wufoo

  • Surveys: 3
  • Questions: 10
  • Responses: 100/month

ZapSurvey

  • Surveys: Unlimited
  • Questions: 10
  • Responses: 15/month

Zoomerang

  • Surveys: Unlimited
  • Questions: 30
  • Responses: 100/survey

  1. Given the size of the internet, it should be apparent that this list is not exhaustive. If you know of a good feedback system that meets the criteria for inclusion, please post in the comments. []
  2. While I consider myself a proponent of open source software, I recognize that by requiring this of software listed, I would omit many resources that may meet the needs of others. Given this choice, I opt to list non-free, zero cost software. []
  3. UserVoice operates on a voter model. Each voter has a predetermined number of votes, and may apply them to one or more items, including multiple votes on the same item. []

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4 Responses to Getting Feedback with Polls & Surveys
  1. @VNiks
    November 4, 2009 | 02:19

    Nice post. I like it. Probably will use the unlimited ones.. LOL ^__^

    • Chris Olstrom
      November 4, 2009 | 21:06

      Some of the unlimited ones are outstanding for the price (4Q comes to mind here), but if you don't require high volume, some of the ones with minor limitations are also worth considering. SurveyGizmo is excellent, and 250 responses per month is a fair bit of data.

      How useful can 250 responses be?
      Creative Research Systems suggest that a sample size of 249 should accurately reflect a population of up to 180,530 with an 88.8% confidence level or higher.

      However, the method used to arrive at this number is not disclosed (though it does align with MaCorr Inc's data) , and it presumably assumes a sufficiently randomized sample base (which may not be a controllable factor for an online opt-in survey).

      Survey Monkey is also a viable option. While the limit of 100 responses per survey may not be as flexible as the 250/month offered by Survey Gizmo, it may be more valuable to create multiple surveys aimed at different audiences.

      Finally, if you really want maximum flexibility, a self-hosted solution such as LimeSurvey may be the right answer. I have a bit of experience with it, so if you find it giving you trouble, or just need some pointers, let me know.

  2. Simon Baier
    November 8, 2009 | 03:50

    Great list Chris. If you haven't already you should check out Google Forms – a relatively new addition to the Google Docs suite. It's super simple to create a basic survey, including likert scales. Forms are easily embedded into a web page using an iframe, and submissions are saved to a Google Doc spreadsheet. The spreadsheet can be easily shared with anyone who has a Google account, and notifications of new submissions can be emailed. Surveys can be split up into multiple pages, but I don't believe you can any sort of logic such as forking or conditionals.

    • Chris Olstrom
      November 8, 2009 | 18:10

      Thanks for the suggestion, I'll give that a once-over, and add it to the list.

      The lack of branching or skip logic is a minor concern, but using optional fields can substitute for that, and it isn't terribly difficult to filter out bad data from a limit like that. If there is an API for those forms, it wouldn't be too hard to write something around it that DID support conditional logic.

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