Blog - Cherryleaf

How to plan a developer portal and learning site around user goals

ellis — Mon, 20 Jul 2026 07:38:17 +0000

A developer portal and a learning site do different jobs. Documentation helps someone complete a task or find a precise answer. A learning site takes them from their current level of knowledge to a defined capability. Many organisations put both types of content into the same website without planning how they fit together. The result... Read more »

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Cherryleaf UK Technical Writer/Author jobs indicator – July 2026

ellis — Mon, 20 Jul 2026 06:44:56 +0000

Here are the July 2025 results for our monthly survey tracking hiring demand for Technical Authors across the UK. Between June and July, the underlying market appears to have eased only slightly (around 2%), with LinkedIn partially offsetting declines on traditional job boards. Source June 2026 July 2026 Change Stepstone (Totaljobs only) 215 Writer /... Read more »

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How technical writers can use multi-tab browsing in Codex

ellis — Thu, 16 Jul 2026 05:46:35 +0000

OpenAI’s Codex now supports multi-tab browsing inside an AI session. This might not seem like much, but it’s another useful example of AI for technical writers that can help resolve some of the most challenging bottlenecks in their workflow. It’s something we’ve used already to create a proof of concept for a client facing challenges... Read more »

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The hidden technical documentation bottleneck: getting the right source information

ellis — Thu, 09 Jul 2026 06:40:39 +0000

Technical writers are often judged on the quality of the finished documentation. It is what customers, support teams, auditors, and internal users see. However, a lot of documentation problems begin much earlier. They begin when the writer is handed a Jira ticket or a pull request, a wiki page or a Word document, and they... Read more »

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How much time can technical writing teams really save with AI?

ellis — Tue, 07 Jul 2026 09:50:39 +0000

AI can make technical writers faster. It cannot remove the hard part of technical writing. The hard part is knowing what is true, what matters to the user, and what needs to be maintained after the product changes. For documentation teams, that distinction matters. AI can reduce the time spent on first drafts, summaries, rewrites... Read more »

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Why AI agents need SOPs

ellis — Mon, 06 Jul 2026 13:46:24 +0000

AI agents are starting to do real work. They can search systems, draft answers, update records, test software, summarise documents, create pull requests, and trigger other tools. In some organisations, they are already moving from experiment to everyday workflow. That causes a documentation challenge. If an AI agent is going to act on behalf of a... Read more »

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Claude Tag and technical writing: useful assistant or knowledge trap?

ellis — Mon, 29 Jun 2026 07:50:26 +0000

Last week, Anthropic launched Claude Tag for Slack. For documentation teams, it is worth paying attention to. At first glance, it looks like another AI assistant added to a workplace tool. You mention @Claude in a Slack channel, ask it to do something, and it replies in the thread. That undersells the change. Claude Tag... Read more »

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AI in technical communication: the experiment is over, but the working method is still missing

ellis — Fri, 26 Jun 2026 09:44:55 +0000

Cherryleaf’s 2026 survey of AI in technical communication reveals technical communicators are no longer asking whether AI has a place in documentation work. Most are already using it. In our 2026 survey, 62% of the respondents said they use AI regularly or daily in their role. Only 8% said they do not use it at... Read more »

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Webinar recording: From tribal knowledge to scalable procedures

ellis — Mon, 22 Jun 2026 07:08:20 +0000

From Tribal Knowledge to Scalable Procedures is a practical webinar for growing, changing, or reorganising organisations that rely too heavily on “ask the expert” knowledge. We’ll explore how to capture the know-how held in people’s heads, turn it into clear and usable procedures, and create more consistent ways of working across teams, departments, or locations.... Read more »

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Compassionate compliance: how leaders can manage regulation without micromanaging

ellis — Mon, 22 Jun 2026 06:55:32 +0000

In this episode of the Cherryleaf Podcast, Ellis Pratt talks with Ben French, leadership development consultant and business coach, about compassionate compliance: how leaders can use policies, procedures, and regulation to protect their people and meet legal obligations without creating a culture of surveillance, bureaucracy, or micromanagement. Drawing on their shared experience of helping organisations... Read more »

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