SiTs - E-Mail Service News

Kerio MailServers DownTime

Darren McCarthy — Thu, 05 May 2011 09:56:42 GMT

Kerio mail servers will be down this evening (5th May 2011) from 6pm until 23:30 for data migration work.

Small Maintainence Update

Darren McCarthy — Sun, 30 Jan 2011 20:12:00 GMT

Just to let you know that we will applying a small maintenance update over the next few weeks. It corrects a very minor bug in Outlook view generation. We will confirm a time window.

Standard Mail Access

Darren McCarthy — Wed, 05 Jan 2011 18:34:00 GMT

We are experiencing issues with access to Standard Mail we are working hard to resolve the issue

New interfaces for Standard E-Mail Services

Darren McCarthy — Sun, 05 Dec 2010 11:32:24 GMT

We have completed the delayed rollout of the new Standard e-mail services for accounts which host domains with us and Gold care customers. There is a new link to the homepage which looks like this:

Is the new icon you should use along with the new URL:

http://webmail.carefreemail.co.uk is the new URL you should now use.

There will be new WIKI articles on how to change your settings over. This will be published shortly.

Please note that this does NOT affect premium mail customers who need to continue to use http://mail.carefreemail.co.uk as the webmail access or click on the new icon on the homepage.

Server Upgrades

Darren McCarthy — Mon, 29 Nov 2010 14:58:20 GMT

All mail services on our paid platform will be down from 7pm until 3 AM for server upgrades tonight 29/11/2010

We apologise for this however it has become necessary to complete a full re-initialisation of the message stores during the upgrades.

End of Support for Office XP

Darren McCarthy — Mon, 29 Nov 2010 09:11:36 GMT

Please note that from 01/12/2010 we will no longer support the Office XP platform against any of our servers. Please upgrade to Outlook 2003 or later.

Platforms with Discontinued Support
Outlook XP

Mail Server Update

Darren McCarthy — Tue, 23 Nov 2010 18:10:17 GMT

Updates for the Mail server. We are performing an upgrade to the mail servers tonight (23/11/2010) from 19:00 to fix an issue with anti-virus.

What will happen?

The mail server will be unavailable from 19:00 thru 20:00 23/11/2010. All mail services will be affected.

Will I have to complete any actions?

You maybe prompted to update your mail connector software.

Enhancing your service

Darren McCarthy — Tue, 23 Nov 2010 17:14:12 GMT

We take our mail service very seriously here at Stafford IT Services. We are announcing an upgrade in data pipes and server capacity to take us through 2011.

The upgrades will take place during the next few days.

What are you improving?

Speed of Access

You should see a marked improvement in access times for WebMail and Outlook.

Reliability under heavy load

Some users have been experiencing issues with maintaining connections to the CareFree Mail servers under heavy load.

New Wiki Pages for Mail Aggregation Service

Darren McCarthy — Tue, 02 Nov 2010 08:36:00 GMT

We have created a few new Wiki Pages to help you get a better understanding of the Mail Aggregation Service that we run:

http://www.staffordit.co.uk/wikis/email/pop3-aggregation-service.aspx

http://www.staffordit.co.uk/wikis/email/spam-protection-on-aggregation-service.aspx

http://www.staffordit.co.uk/wikis/email/pop3-mail-collection-schedules.aspx

Changes to Junk Mail Handling

Darren McCarthy — Mon, 01 Nov 2010 08:32:00 GMT

We have made changes to the junk mail handling policy please see the wiki entry for more information.

http://www.staffordit.co.uk/wikis/email/junk-mail-purging.aspx

Server Upgrade for 27th Oct 2010

Darren McCarthy — Wed, 27 Oct 2010 21:01:00 GMT

We are upgrading our non-free servers to the latest code due to the problems we encountered today.

Server

- Implemented workaround for bugs in Microsoft Outlook 2011 for Mac IMAP client.
- Fixed removing of unwanted attachments from spam quarantine notifications.
- Fixed user counting for renamed email domains.
- Certain recurrent events could be duplicated in Microsoft Entourage client after upgrade
- Server search from iPhone ActiveSync account returned oldest emails on the top.
- Using two ActiveSync accounts on the iPhone could break Push notifications.

WebMail
- "Search in subfolders" option was missing in email search window.

E-Mail Delays

Darren McCarthy — Thu, 21 Oct 2010 13:57:00 GMT

You may have noticed delays to the e-mail system this is on going.

We have determined that it is not a problem with the mail cluster and have located the issue within the main Cisco firewall.

More information will be posted when we have it.

Sorry for any inconvenience that we may have caused but your e-mail will get delivered.

Blocking of .EXE attachments

CareFree Mail — Wed, 29 Sep 2010 19:15:50 GMT

We have introduced the blocking of attachments with .exe. This will further protect your inbox against virus and phishing attacks.

Mail Delay Issues

Darren McCarthy — Wed, 22 Sep 2010 19:21:00 GMT

Some of you recently started to see mail delay messages. We have put a fix in place to address this. We will continue to monitor the situation over the next few hours.

Please note that your delayed mail will get delivered.

We are sorry for any issues that this might have caused.

Mail Server Upgrades

Darren McCarthy — Thu, 16 Sep 2010 09:08:44 GMT

For those users on premium or standard mailboxes there will be an upgrade of the mail server. It will address the following issues:

+ Added support for HTC Desire and HTC Bravo mobile device.
* Improved usage of HTTP keep-alive connections in WebMail.
- - Meeting request for the resource was rejected if the message has been modified by the Spam Filter.
- Event update was not sent to all attendees in event with multiple attendees created in Apple iCal on Mac OS X 10.5 Leopard.
- Contacts were not sometimes completely synchronized to Android phone.
- Private events were synchronized to shared calendar on mobile device.
- Fixed ActiveSync Push notifications to improve battery life.
- Large contact pictures were not synchronized to Android mobile phone.

Outlook Connector
- Mailbox name and Junk E-mail folder name was not localized in Microsoft Outlook 2010.
- Plain text email body converted from HTML could miss some space characters.

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When's this work happening?

7 pm 16/09/2010

What does it affect?

All premium and standard mailbox users.

How long will it take?

Up to two hours.

What does the work involve?

The primary servers will be updated to the latest code

Am I likely to notice the work?

Yes WebMail will be unavailable during this time. Outlook will continue to work in offline mode.

Is there anything else I need to know?

We would prefer you not to use outlook during the upgrade. However, at the end of the upgrade there will be a connector upgrade to be performed.