Be careful at Save-On-Foods.  They often make mistakes in pricing.  I bought fish recently that had a price for 2.29/each, but when I went to pay the price was higher.  This has happened more than once.  Their excuse was “Oh, the computer was programmed to read …”  How on Earth would a customer know what the computer was programmed to do?  The customer can only read the prices that are attached to the items!!!!
No apologies for their mistake whatsoever.
I truly wonder now if stores do this on purpose hoping that customers won’t notice that they were charged a higher price than what was advertised.

KEEP AWAY BY ALL MEANS…..
I went to their store to have an estimate made on a coach and loveseat that where damaged in a flooding because my insurance adjuster needed the approximate replacement price.
Once I got there the sales rep. was polite and made me an estimate according to the specifications of the damaged furniture as asked and I told her that I would come back to purchase the items once I get the approval from my insurance company.
Both loveseat and sofa where very high grade leather, which was mentioned to the saleswoman, but once I got back to buy the items, she told me the price was much higher and the model chosen was not made in this grade of leather!!!
She would NOT ADMIT that she made a mistake, did not offer to call my insurance to clarify the ‘huge difference in price” and did not even offer some type of compensation … no need to mention that I was furious and told her I would need time now to clarify the mistake to my insurance company.
By the way she did make sure to tell me that when I come back to be sure the sale is in her name or to check to see if she works the day I would come back!!!
Once I got home I wanted to check out the written estimate before sending it out to my insurer. Again, the price written down and price mentioned in store where different, a new mistake (she wrote down the total difference between a grade 3000 leather versus a grade 6000 was 50$ total…. which is in fact over 2500$ as mentioned in store… now again I couldn’t give this new estimate to my insurance…
I got fed up of going there so finally bought the set and extra furniture elsewhere and now the downside is I have to assume the price difference which is over 3000$ total having nothing to present to my insurer whom originally wanted me to go shop at Brault & Martineau, store that I do not shop in (Cheap, Cheap, no quality and horrible service type of store!!!) and if you ever have to deal with an insurer it is a real hassle to try to tell them that the price you had given them as an estimate suddenly doubled!!!

I purchased an outfit from Winners in advance of a Birthday party my daughter would be attending.  It fit nicely and so the tags were removed so that she could wear it to the occasion.  The next time she was to wear it she noticed that the entire lower seam had frayed so that it could not be repaired.  I searched for the receipt and took it back to the store well over the 10 day exchange policy.  The lady at the counter kept me waiting 30 minutes while her and another clerk searched for the item which of course was no longer in stock.  I shop at Winners a lot and I had purchased a dress for my other daughter at the same price at the same time.  After making me wait for that length of time they entered the SKU on the receipt which identified the item clearly as not the colour or style of the item I was returning.  They told me I could get a gift card if I had the correct receipt.  I have several issues:  They could of entered the SKU right away to confirm if it was the correct  receipt for the item and they should be willing to give a refund if the item is defective…….they should have offered some remedy for the defective clothing including reporting the manufacturer to the buyer at their head office.  I shop at Winners a lot but the way I was treated by the customer service staff at this location turned me off shopping at their stores.  It is difficult to get teenagers to shop at anything but the stores their friends shop at.  After this episode I don’t think they are going to wear anything from Winners again.
I am really disappointed that Winners does not care enough about their customers to try to keep them happy.  Bad Business.

My husband and I had a very good experience with the store manager of Superstore at Bison Drive in Winnipeg. We encountered an ambiguity in interpreting the 25-item limit at the self checkout and we were publicly reprimanded by a shift manager. Consequently, we asked for a meeting with the store manager, Rod Hill. He first listened to us courteously on the phone, immediately understood our point of view, and then agreed to meet with us to discuss the matter further. During the meeting, he apologized on behalf of the store and assured us that he will take action so that we and other customers would not encounter a similar situation in the future. Interestingly, he opened our meeting by saying: “I’m here to listen”. Overall this is the kind of response one would hope to receive from the manager of any organization.

Future Shop is a total nightmare.

We purchased a washer & dryer from Future Shop online. I have to say purchased because they took our money immediately. We waited a week to receive a delivery Date..not a delivery, just a delivery date. At the end of 7 full days I cancelled the order as we had paid for 2 large items we were apparently not going to receive. We were told it would be 5-7 days before the credit would be posted….standard. Fine, so we waited. 7 days, 8 days, 9 days. all the time calling future shop “customer service” and getting various answers from “call this number instead” to “please wait another day” to “oh, a supervisor will call you back in 30 minutes, or 1 day or within 48 hours” we could not get an answer as to where our money was.
Finally I called my credit card company to seek a resolution. They immediately approved the charge back as we were charged for goods that were not ever delivered and thankfully I had emails from Future Shop saying we were entitled to our refund. (FYI get it in writing, a phone call means nothing!) It is day 10, I threatened them with our charge back and got a response the same day announcing suddenly our credit was issued. Where was that email a week ago? We shall see if we actually get our money back or if Visa has to take it back from them.

What a horrible business with  the absolute worst customer service I have even encountered. I will make it my business to tell anyone and everyone how they took our money, delivered nothing and have up until now not given our 1500$ back.

Its funny, we filed a complaint with the Better Business Bureau and do you know that Future Shop is calling us everyday now to resolve that issue? Funny when the shoe is on the other foot….

They will charge you and good luck getting a credit when you cancel because they are not delivering your purchase. Buyer be warned. This is not a company you want having your credit card number.

Several weeks ago, the doorbell of my house rang. Outside stood a young man, requesting permission to take our number for a lawn care company. Having just moved to this house last fall with my family and unsure whether my parents would be interested I naively accepted. Oh how I regret this decision in hindsight.

Since then, we have been bombarded with phone calls from Weedman. I happened to answer that first call, during which I patiently heard the employee out and asked multiple questions about the products and technologies they use, whether they are environment friendly, their prices. I then said I will present this information to my family, which I honestly did.

Meanwhile I went online to do research, only to find numerous articles, blogs and company reviews about how this company refuses to take clients off their phone list, keeps returning phone calls when turned down, provides unwanted services and bills people for them anyway. The list goes on. After reading such negative opinions, I immediately wrote them off.

So when they called back a second time, I politely said I had done my research and that as a family we had decided not to receive their services.

Weeks and phone calls later, I am stunned by the tactics the company uses: calls from different unlabelled numbers so that they cannot be screened, employees claiming they did not know we had requested to be taken off the list, and just recently, an employee saying he cannot take us off the list until he speaks to the owners of the house! As the adult who has been dealing with them from the beginning I was shocked, not only by his tone but his adamant persistence that he will call back to speak to the owners. Before he hung up on me he whistled his displeasure.

All of which has lead me to write this short, inarticulate article. A feat in itself, since I avoid writing, and write this only in hopes that it will maybe make a positive change in certain people’s lives.

To the staff of WeedMan: I will give you the benefit of the doubt that you do not know we have already been called. So please, improve your internal communication channels and listen to the person on the other end of the line who declines your services. And do it politely to boot.

To the unsuspecting consumer: be smarter than I was and do not provide your contact info to WeedMan. You will regret it.

I bought 4 vouchers for Oggi restaurant here in Montreal - 1 for myself and 3 as gifts, late last year.

I myself managed to redeem mine, but when the others tried calling to make reservations, there was never any answer and the voicemail was full. I went there in person and they are shut down.

I emailed TeamBuy to get a refund, but all they could do, they said, was credit me in my TeamBuy account (which does not help me since I do not buy from them regularly and I now have to give 75$ back to the 3 people I bought for).

I called customer service thinking it would be best to talk live - but was told they could not do anything else except put a credit in my account!!!

How disappointing. I cannot believe they won’t refund the customers who bought a voucher for a merchant who shut down - that is ludicrous. I will use up my vouchers (because I have to) - but I will NEVER buy from them again.

I recently went to Canadian Tire in Red Deer, and I was purchasing baseball shoes. The tag on the shoes stated 19.99 and when I was at the til, the clerk slyingly ripped off the tag, thru it in his garbage and charged me 22.99.  I had to go thru customer service to get this rectified, and when they went thru his garbage, there were my tags that stated they were 19.99.  I’m not impressed. He was too lazy to call for the override, and I drive over a hour to shop at their store.  REALLY!!

I have been a well-paying customer for BtR, but I am beginning to be less interested in their offerings. Women’s clothing ISN’T geared toward women - it caters mostly to long-legged dollies in their late teens and 20s. I had my fling with short skirts and ‘hot pants’ at the end of the 70s. I am envious, but I won’t be trying to repeat the past.
Many offerings are repetitive, so there are not a lot of items of interest to me on most days. It is unfortunate for BtR because if I cannot choose enough things to make it worth my while to pay the 12 dollar shipping cost, I give up on purchasing anything.
I am most annoyed by the mindless ‘Tell Us What You Really Think’ [or whatever] that comes up, unbidden, on my e-mail page. AFTER I make a comment, I am told that the ‘owner’ has viewed my comments previously and will not accept them at this time. I have, from time to time, made suggestions that were probably implemented [with no acknowledgement] and I am not interested in commenting any more. It would be wise if anyone, faced with similar annoyance, deletes the ‘Tell Us …’ page forthwith!
I have not had a bad experience with BtR purchases, so can give a positive endorsement, as long as one sticks to items that are easy to purchase without likelihood of them being too large, too small or not of reasonably certain provenance.

So, I went to Canadian tire a week or 2 ago and bought this bike

It was on sale for $199.99.  Everything seemed alright on it so I paid for it and started heading back home(on the bike).  I made it about 10 minutes away from the store and the pedal literally just fell right off, no “hardcore” riding or anything was done, just riding down the sidewalk.

I walk the bike back to the store in hopes to just get the same bike that would hopefully stay together, I get there and talk to customer service who tell me there is no bikes in the store that are built(I was there the first day of the sale, early. Really, 1 bike in the store?) and was told that I can either get my money back, or wait until their bicycle guy comes in on Monday to build a bike and try to fix mine.  I tell her I’d like my money back and just come in on Monday and see if they have one.  Well she gives me a return voucher anyway(I thought it was just something saying I got my money back for it).  Got home and checked my bank account, no money back.

Oh well, I just wanted a bike anyway so I wait till Monday and the guy doesn’t show up that day and hes in the next day.  Tuesday I walk back to Canadian Tire after I had called in and was told he is there and the bike I wanted was in stock so he would build them, well when I get there the guy working in bicycles tells me they have none and are waiting to have more shipped in, guess I was lied to on the phone.  Luckily though they did “fix” my bike and I took that one back.

All was fine on my way home, nothing seemed wrong.  The next day I go on a bike ride and get 10 minutes away, again, from my house and the pedal falls off, again.  Not only that but the back breaks on the bike were locking up because the cord was coming out of the holder thing.

So I try and take the thing back to Canadian Tire but I am told they “Don’t do returns on bikes” even though my receipt was a return receipt, not a normal one.  And my options are to just keep the bike or have their “professionals” fix it.  I obviously take the fix option after telling her its the bike and it is broken, they cant fix it, and have her reply “but they will fix it”, having no clue what she is talking about.

There is now a review on the Canadian tire website for the bike saying the exact same problem I had, I told them this but they still didn’t even care, some unprofessional looking manager even came up for about 30 seconds to say “nop, we dont do that.”

Well, now I am home again with nothing to show for my 200$ and the bike is supposed to be “fixed” on Monday when the guy comes in.  I expect the exact same problem to occur again and then be told the exact same bullshit by customer service when I return it.

I am honestly really surprised by this BS, these are 2 very serious problems on the bike that could have seriously injured or even killed me if I were going down a hill or near a busy road and wiped out, but they don’t give 2 shits.  I wonder if they would act the same if I had died from it.

This is the Canadian Tire in Brantford for anyone wondering.

Is this seriously legal even?  How can they sell me a broken bike, fail to repair it and then basically tell me “too bad”?

I booked 1 room for 1 night in Orlando through the website, and when I arrived at this hotel, i was informed that I had booked 2 rooms…. so they cancelled the extra room and gave me a confirmation cancellation number so that I could inform sell of vacations that this has happened.  When I returned home to my credit card statement I noticed that indeed I was charged for 2 rooms, and I called sell of vacations.  This was in February, it is now April and I still have not had the situation resolved- which I believe is very easy to solve credit my card!  I will never book sell of vacations again and I will not recommend them!  The salesperson I dealt with is Mike Nguyen and he is not very helpful….

I ordered four toners and when I received them, 2 were no good because of the poor packing. Requested replacements and was told they would be sent. Got one out of the two and have been waiting two days for an answer to where the second one is and when I will get it. Last place I would recommend.

I ordered a uniform from Image solutions Torrance and I was told that I will be getting my order delivered within 7-10 days. I didn’t got my order and I just called their customer care to know the status of my order. And the reply I got from them was that the product could not be delivered because it was out of stock, and they told me that I’ll have to order something else from them.

Poor customer service. Poor inventory.

DealFind doesn’t live up to its “The dealfind promise, ” Nothing is more important to us than ensuring all of our customers are happy.
If you feel disappointed with any­thing you bought from Dealfind, let us know within 30 days and we’ll return your purchase - it’s that easy.

The first representative insisted I had misread the print and that the vendor did nothing wrong.

The second representative promised to look into it and offer a full refund since the vendor did not honor the voucher

The third representative is willing to offer a partial return, because dealfind never refunds used vouchers.

But the dealfind refunds sections makes no mention of used/unused vouchers.  I had purchased quiet a few vouchers from them because I believed in their guarantee.

And if they cant honor their end, how can you expect the vendors to do their part.

 purchased a CT5.3 Treadmill at my Canadian Tire Store no# 149, in Kirkland , QC on March.23,2012. I also included to have it delivered and assembled , the delivery date was set for March.27,2012. I spent the whole day waiting for these individuals, and no one showed up. The next day, I visited my CT #149, and ask for a refund. The manager came by, he wanted to make sure I did not receive the product, he verified his deliveries from the previous day, and saw , that, they totally forgot to deliver the product to my home address. The only response from this so called manager could give me was,,,Sorry
no explaination , no will in attempting to satisfy my need to be rewarded withsomething in return. I should of charged this idiot of a manager $200. for wasting my day at home.
But when you deal with incompetence and wonder how this Canadian Tire Store no# 149 in Kirkland , Qc is making any money , you just want to get out of this store .
I will make sure to tell all my neighbors in Kirkland to avoid the CT Store no# 149, and if I do need something from this CT , I will travel far to avoid the incompetence that was shown at the Canadian Tire Store no# 149 , in Kirkland , Qc