CMSWire.com - All News

Jive Releases Rebuilt, Free Producteev Task Management Tool

Barry Levine — Wed, 22 May 2013 13:22:00 -0500

The Mac version of Jive’s updated Producteev

Social task management for free. That’s the appealing price tag of a rebuilt version of Producteev, the tool that Jive Software bought last fall.

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Five Tips to Ensure the Security of your e-Discovery Project

Doug Stewart — Wed, 22 May 2013 12:44:59 -0500

Unless data security is a fundamental concern that is considered and communicated at the start of each e-Discovery project, any small gap can quickly become a serious information management risk.

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Acquia Revenue Doubles in a Year, Open Source Flourishing

Anthony Myers — Wed, 22 May 2013 12:11:51 -0500

Drupal cloud services provider Acquia has reported its revenue more than doubled in 2012, a sign open source implementations are reaching an all time high in popularity.

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Getting the Vendor Back Into the Driver's Seat

Guy Nirpaz — Wed, 22 May 2013 12:06:00 -0500

The last decade has seen major disruptions in software, completely reversing the power roles between vendor and user. It’s been said many times that the customer is king, and it couldn’t be truer.

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Customer Experiences: When Online and Real-World Shopping Cross Paths

Barry Levine — Wed, 22 May 2013 12:01:00 -0500

Online content, in store: TigerLogic’s Postano on a screen at Nine West.

Consumers now have access to the Net wherever they go, and their customer experience extends from everywhere to almost everywhere. With online shopping blending into offline, CMSWire.com pinged customer experience management provider Empathica and enterprise data management/app development provider TigerLogic for their insights.

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SDL Fredhopper 7.5: Entire Product Catologs Personalized For Shoppers

David Roe — Wed, 22 May 2013 11:43:00 -0500

Ever since SDL bought Fredhopper in January 2010 it has been developing the technology to optimize the online shopping experience offered by retailers. Today with the release of v7.5, it has tweaked the Fredhopper technology again to offer retailers the ability to adapt an entire product catalog to target specific shoppers.

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Tweet Jam Reminder: Today - The Customer Journey #CXMChat

Stacey Harnish-Zinck — Wed, 22 May 2013 11:29:59 -0500

It’s that time again! We’re a little over an hour away from this month’s Tweet Jam on Customer Journeys — How do we define them? What are the advantages to customer journey mapping, and how do you measure their value?

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Does Your Website Have the Mobile Touch?

Marisa Peacock — Wed, 22 May 2013 11:20:00 -0500

The mobile web is growing up. ClickTale, who just last year introduced ClickTale Mobile has evolved the mobile usability and analytics program into ClickTale Touch, which allows businesses to view their mobile customers’ “True-to-Life User Experience."

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The Enterprise Social Network Cultural Collision

Anthony Zets — Wed, 22 May 2013 11:04:00 -0500

When Social Networking is introduced to the traditional workplace, clashes in communication styles can lead to a cultural divide.

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Document Mgt Roll-up: Accellion, Ricoh Mobile Printing, Photoshop Express for Windows 8

David Roe — Wed, 22 May 2013 11:00:00 -0500

This week there were quite a number of releases for mobile including new printing possibilities for mobile users from Accellion and Ricoh. SkyDrive Pro is now available for Windows, while Adobe is offering Photoshop Express for Windows 8, and Cognidox releases XtraNet for document portals.

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PC Users Can Talk To Chrome While Google+ Gets A Mobile Browser Update

Chris Knight — Wed, 22 May 2013 10:44:27 -0500

Google has turned the taps on its update stream after last week’s I/O event. You can now talk to your PC’s Chrome browser for Google searches, while mobile users get a new version of Google+ to play with that’s more in line with the card-based update of the recent PC browser update.

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Q2 Planning: Top Customer Experience, Social Business Conferences & Events (22-May-13)

Samantha Phua — Wed, 22 May 2013 10:25:48 -0500

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we’ve missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

Webinar: How Social Business Tools are Accelerating Sales & Marketing Operations
Understand how social business tools can create competitive advantage for your sales and marketing operations (May 29).

> Reserve Your Seat for the Event

Salesforce Launches Mobile Solutions Optimized for Government

Barry Levine — Wed, 22 May 2013 09:32:00 -0500

The tornado devastation in Oklahoma points to the need for mobile governmental response systems and, this week, Salesforce is releasing such solutions designed specifically for governmental needs.

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Microsoft's Xbox One Console Runs Three OSs Including Windows 8

Chris Knight — Wed, 22 May 2013 05:40:52 -0500

What is Xbox One? Is it a games machines, a media center, or an app player? Microsoft wants it to be all three, with near instant-on, voice activation, Skype and many other features, but to do this, it runs a version of Windows 8, a gaming hyper-OS and a media system, highlighting the company’s struggles with Windows.

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Gartner Magic Quadrant for E-Commerce Keeps IBM, Oracle + Hybris as Leaders

Anthony Myers — Tue, 21 May 2013 14:14:17 -0500

Over the last two years, Gartner considers the ecommerce space to still be dominated by the same leaders named in its last Magic Quadrant report, namely IBM, Oracle and hybris.

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Building Your Narrative or Why Post Rationalized Narratives Stink

Deb Lavoy — Tue, 21 May 2013 13:51:00 -0500

Narrative, when done well, is the tail that can actually wag the dog. But let’s be clear here and now, post rationalized narratives stink.

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KiSSFLOW Adds Workflow to Gmail Using Quick Action Buttons

David Roe — Tue, 21 May 2013 13:30:00 -0500

Its only been one week since Google I/O, but already some of the functionality that was announced by Google is being offered by third-party vendors. Today, it’s OrangeScape, which is offering a number of quick action buttons in its KiSSFLOW workflow builder.

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The Road to Customer Experience Is Not Thru Net Promoter Score

Christine Crandell — Tue, 21 May 2013 13:13:00 -0500

Understanding the experience that customers value tops the list of most strategic agendas these days. The power of the buyer being in control can no longer be ignored. Sales feel it as their cycles grow longer and become less predictable. Marketing struggles to deliver predictable ROI across a sea of interaction channels where conversations happen without their involvement. Service and Support feel it as customers turn to each other for answers and to share information.

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Google To Drop Checkout; Begins Transition to Wallet

Katie Ingram — Tue, 21 May 2013 12:09:00 -0500

The way customers shop through Google and retailers is changing, as the company begins to phase out Google Checkout in favor of Google Wallet.

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LogMeIn Debuts AppGuru for Organizing the Apps People Bring to Work

Anthony Myers — Tue, 21 May 2013 12:07:54 -0500

Ever feel the need to use the apps already on on your mobile device instead of the work approved ones from your IT department? LogMeIn has developed a tool called AppGuru to help those IT teams organize the mobile apps people can’t seem to resist bringing to work.

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Forrester to CMOs: Engage, Excite and Educate Employees

Marisa Peacock — Tue, 21 May 2013 11:30:00 -0500

Balancing the demands of digital marketing isn’t easy, especially if you’re the chief marketing officer. What makes you most successful? No one can deny that leveraging big data to build solid relationships customers is key, but according to a new report by Forrester, most CMOs believe it’s actually an enterprise-wide commitment to brand building that is critical to success.

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Linkable Networks: Improving the Customer's Path to Purchase

Marisa Peacock — Tue, 21 May 2013 11:20:00 -0500

The customer experience is still a work in progress. We know that as social and mobile technologies become more advanced, the challenge isn’t necessarily about deploying them, it’s about getting them to seamlessly align alongside human capabilities. The mobile coupon fails to get scanned at checkout. The opportunity to enroll customers in a rewards programs is missed. Consumers receive irrelevant promotions that don’t meet their interests or activities. What if there was a better way to improve the customer experience without having to upgrade the human experience?

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The Customer Journey - It's Actually More of a Customer Pilgrimage

Jeff Hora — Tue, 21 May 2013 11:10:00 -0500

The current definition of the Customer Journey seems to consist of some version of Consider/Awareness leading to Research/Evaluate, and then to Purchase. Some models include the Out Of the Box Experience (OOBE) followed by Usage after Purchase. I particularly appreciate models that include those two pieces, as they take into account that the customer’s experience needs to be favorable for some time after the purchase. Most customers are not in the market for the next new thing as soon as they purchase one (if so, there’s something wrong with the product!)

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5 Ways Enterprise Collaboration in the Cloud Brings Business Value

David Roe — Tue, 21 May 2013 10:05:00 -0500

Oracle may have outlined how the inability to break-down information silos was negating many of the positive benefits of the cloud yesterday, but today Forbes highlights yet again the business value of the cloud, particularly in facilitation with effective enterprise collaboration.

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Sitecore 7 Puts Search as the Information Access Layer, Scaling Limits Gone

Barb Mosher Zinck — Tue, 21 May 2013 09:27:00 -0500

Digital marketers have a strong interest in tuning and optimizing the search experience, which is why Sitecore has given search a front row seat in Sitecore 7.

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CMSWire.com - All News

Jive Releases Rebuilt, Free Producteev Task Management Tool

Five Tips to Ensure the Security of your e-Discovery Project

Acquia Revenue Doubles in a Year, Open Source Flourishing

Getting the Vendor Back Into the Driver's Seat

Customer Experiences: When Online and Real-World Shopping Cross Paths

SDL Fredhopper 7.5: Entire Product Catologs Personalized For Shoppers

Tweet Jam Reminder: Today - The Customer Journey #CXMChat

Does Your Website Have the Mobile Touch?

The Enterprise Social Network Cultural Collision

Document Mgt Roll-up: Accellion, Ricoh Mobile Printing, Photoshop Express for Windows 8

PC Users Can Talk To Chrome While Google+ Gets A Mobile Browser Update

Q2 Planning: Top Customer Experience, Social Business Conferences & Events (22-May-13)

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Salesforce Launches Mobile Solutions Optimized for Government

Microsoft's Xbox One Console Runs Three OSs Including Windows 8

Gartner Magic Quadrant for E-Commerce Keeps IBM, Oracle + Hybris as Leaders

Building Your Narrative or Why Post Rationalized Narratives Stink

KiSSFLOW Adds Workflow to Gmail Using Quick Action Buttons

The Road to Customer Experience Is Not Thru Net Promoter Score

Google To Drop Checkout; Begins Transition to Wallet

LogMeIn Debuts AppGuru for Organizing the Apps People Bring to Work

Forrester to CMOs: Engage, Excite and Educate Employees

Linkable Networks: Improving the Customer's Path to Purchase

The Customer Journey - It's Actually More of a Customer Pilgrimage

5 Ways Enterprise Collaboration in the Cloud Brings Business Value

Sitecore 7 Puts Search as the Information Access Layer, Scaling Limits Gone