Latest News from the world of Broadband http://www.broadband-finder.co.uk en-gb Sun, 22 Nov 2009 08:55:29 +0000 Sun, 22 Nov 2009 08:55:29 +0000 support@broadband-finder.co.uk (Broadband Support) 120 BroadbandFinderFeeds v2.0 http://www.broadband-finder.co.uk http://www.broadband-finder.co.uk/images/header/logo.jpg http://www.broadband-finder.co.uk Broadband - All the deals all the time 320 85 http://news-pictures.broadband-finder.co.uk/Man+with+laptop_959_19471728_0_0_7040059_300.jpg
A spokesman for ProcessOne, an organisation that specialises in the development of messaging solutions for over 35 million people international users, said he disagreed with the claims that were recently published in a study from TalkTalk.

Mickael Remond, chief executive officer of the communications company, explained that the reason for this was the level of service that email is able to provide the private and public sector.

The TalkTalk survey, which was put together in conjunction with experts from the University of Kent, suggested that in a decade the method of communication would be unfamiliar to people.

It explained that the dominant tool for communication was more likely to be social networking facilities and instant messaging software systems. The projections were backed by figures showing 51 per cent of people in their late teens working in deskbound jobs they do not enjoy - referred to as 'first lifers' - use email.

However, Mr Remond said there was still scope for how this way of transferring information could be used in the business world.

"Email will continue to be an important business tool for many organisations, as it enables them to reach a number of people across a number of locations in a targeted and methodical way," he said.

The TalkTalk study was published on November 17th and also formed part of a discussion on the company's official blog page.


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In an interview with industry publication Broadcast this week, chief executive Marc Watson outlined some of his plans for the set-top box and noted that there are significant challenges in a market populated by other big players like Virgin Media and Sky.

The publication explained that BT Vision has been struggling of late and a "glaring shortfall in the user numbers" is something that will need to be addressed if it wants to keep on top of its game.

However, it added this is something that the company representative suggested he has things in place to help fix this.

"We have around 12 million telephony customers and four million broadband customers. That's a great base," Mr Watson noted, adding these consumers can expect "access to what they want, whenever they want, with better pricing and content presented in new ways and supported by new levels of interactivity".

One area the spokesman also drew attention to was the need for more premium sports services like the Barclays Premier League, which is something that may be a possibility further down the line.

However, although he noted that moves were being made to even the playing field between BT and its rivals, the fact remains that the Vision service "is a great product" for those not concerned with sport.

The telecommunications company published a study this week that showed the financial services sector was opting for innovative ways to use broadband and other services to boost business.


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This week it was revealed YouGov's Dongle Tracker survey had awarded Orange the top spot for portable web facilities, with consumers voting for the company across nine categories.

According to the network - which offers a range of mobile broadband options as well as Wi-Fi compatible handsets like the HTC Hero and Apple iPhone 3G - overall quality and value for money were two of the main areas the research showed it had excelled in.

The firm also came out on top with consumers asked which carrier they felt was able to give the best coverage, while it was also noted the accolade of being the best quality mobile internet firm was something it could now claim to have achieved for a second consecutive year.

"Ease of use, staying connected and overall network coverage" were three of the other 15 categories Orange pointed out it beat its rivals in - and with a number of netbook and laptop deals, it was advised the group could now offer even more to its UK clients.

Asif Aziz, director of broadband and home, said: "Being rated as top for our mobile network operator performance is a real honour and fantastic achievement."

He added that the firm was "committed to delivering a consistent and high quality user experience".

Last week, Orange became the second operator in the UK to offer the Apple iPhone 3G, ending O2's previous exclusivity deal.




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Ofcom explained it was looking into how wireless internet facilities could be improved by utilising the spaces created by unused television signals to link up enabled devices to provide more options for people in these regions.

These unoccupied radio waves are known as 'white spaces' and, according to the telecommunications watchdog, represent a potential solution for helping more people in Britain get online.

It was noted that Bluetooth and Wi-Fi devices would typically use higher frequencies and plans for new gadgets that utilise the system would instead rely on lower-frequency signals that can more easily penetrate walls.

Professor William Webb, head of research and development at Ofcom, explained that the discovery could have a whole range of implications for the web sector that extend beyond rural access to stronger and more reliable facilities for all.

However, he added the technology was still in its earliest stages and it has yet to be proven that making use of white spaces would not occur until "a significant amount of work" was done relating to supporting the claims currently being made.

"The purpose of this discussion document is to further the thinking that is taking place around the world on geolocation and speed the development of possible solutions," he concluded.

It was also revealed this week that Ofcom had published a report to the Secretary of State for Culture, Media and Sport looking at changes to the media ownership that could affect the content people enjoy through their broadband, television and radio services.


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The deal is part of a collaboration with newspaper The Sun, which is printing promotional codes that are needed in order to access the free downloads.

Music can then be downloaded from Sky Songs, the broadband provider's own online audio store which is compatible with iTunes and Windows Media Player.

In order to qualify to download ten free tracks, readers must collect three of the six promotional codes being printed in issues of The Sun.

Downloading tracks requires users to enter debit or credit card details; however, Sky Songs stresses that the offer is entirely free and that cards will not be charged if the subscription is cancelled within the first 30 days.

As an alternative to downloading ten individual tracks, music fans can instead choose any one entire album to a value of £6.49.

Sky Songs adds that, even if the subscription is cancelled, the downloaded music can be kept.

By choosing to keep the subscription active, meanwhile, listeners can access streamed music without advertisements.

The offer comes one month after the official launch of Sky Songs, which opened to customers on October 19th.

Chief operating officer of Sky Mike Darcey said at the time: "Our music partners bring an outstanding catalogue and unrivalled expertise that complements Sky's strengths in content distribution.

"Sky Songs will reach out to consumers who want legitimate digital services offering choice, ease of use and great value."

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According to a spokesman for TalkTalk, which is now the company that serves the largest portion of the UK web market thanks to its acquisition of Tiscali earlier in the year, many of its clients are now enjoying the benefits of high-speed connectivity via a new router.

Sylvain Thevenot, senior director of products and alliances, said in the group's most recent post for the site that having previously discussed some of the highlights of the firm's new TalkTalk Pro package, he would take the opportunity to look at some of its related technology.

He explained that subscribers to the aforementioned broadband option would receive a next-generation N router that goes by the name of the D-Link 2740R as part of the service at no extra cost.

The post went on to say that one of the most exciting things about the piece of equipment is the way it has been received, with a recent review from PC Format singling the device out for praise with a test score of 90 per cent.

In addition, the publication backed its positive feedback with a comment that suggested the 2740R offers "the ultimate in raw performance".

"The TalkTalk Pro version of the D-Link offers an improved customer experience, as we have tailored the firmware to present a simple dashboard showing all of the necessary settings needed to both get online and gain a wireless connectivity," Mr Thevenot concluded.

Announced earlier this month, the Pro package is available to broadband subscribers now and could encourage some to consider the benefits of switching their ISP.


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Launched on October 22nd this year, Windows 7 is the follow up to the firm's previous Vista option, which proved to be an unpopular software product with some particular users.

However, one expert who has recently put together a companion book for the package states that Microsoft has done a great deal to equip its latest offering with a lot of things people will like.

Simon May, author of The Rough Guide to Windows 7, said some of the features that might appeal specifically to multimedia users is the ability to more easily playback music and video formats thanks to more comprehensive support for different file types.

"Right out of the box, [the OS] will let consumers stream their entire media collection from their home PC anywhere in the world, safely and legally," he added.

Mr May went on to say that Microsoft has also changed the way in which new hardware items like digital cameras, scanners and webcams are linked to Windows 7 and that buyers should find "adding new hardware [is] as easy as it should be".

However, he concluded that businesses users would also benefit from the inclusion of a number of enterprise options like DirectAccess.

A report last week from research firm NPD Group showed sales for Windows 7 were higher in the first few days in the US than that of its Vista predecessor.


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A spokesman for broadband.co.uk, a company that was launched in 2004 to provide advice to people looking to get online or change providers, agreed that as more people were using handsets to access the web, the industry was at something of a "turning point".

Edd Dawson, editor of the independent information resource, explained that high-performance devices like the Apple iPhone 3G S had changed the way in which consumers looked at surfing on the move as the technology has come on leaps and bounds since the days when the experience used to be "pretty poor".

He explained that these kinds of developments were now much more in line with what modern consumers demand from mobile broadband and phone services, but added that it was unlikely that more traditional fixed-line options would be phased out any time soon.

Mr Dawson said cable web connections to the home would be just as important as the newer wireless facilities because schoolwork, essays and other home office applications still require "a full computer and a proper internet connection".

"[The phone] is just another device to connect with, so I don’t see it as replacing [home] internet, I see it as complementary," the expert concluded.

According to a report published by the Nielsen Company this week, smartphone purchases in the UK were up ten per cent at the end of the third quarter of 2009 in comparison to the previous three-month period.


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Whether it is Christmas presents, festive food and drink or tickets for New Year's Eve events, there will be many people that will be connecting over the next few weeks to help alleviate the strain of the period - and the UK Cards Association (UKCA) has said 2009 could be a record year.

It is estimated by the group that online spending could be up 15 per cent this December when compared to 2008, while it was also revealed that the number of consumers who have protected their finances by signing up to the Verified by Visa and MasterCard SecureCode service has seen a 100 per cent rise.

These 53 million consumers are also among those who have helped the Be Card Smart Online campaign achieve success, but ahead of the Christmas period, UKCA has offered some further tips that broadband users may wish to take note of.

It recommends keeping PCs and laptops fully protected by keeping operating systems up to date, as well as ensuring anti-virus and malware protection is also in its most recent form.

When surfing, it explained looking for the padlock symbol on retail sites was "a good indication that they are reputable", while registering for the Verified by Visa or MasterCard SecureCode facility was "quick and easy and makes shopping online even safer".

"More than 32 million of us now shop online, so it is more important than ever that everyone plays their part in the fight against fraud," the organisation concluded.

The latest version of Microsoft Window was launched on October 22nd and comes with a number of security options.


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This week, Point Topic published its latest research regarding the sector and drew attention to the various tariffs available on the market, noting prices for fibre optic services worldwide are up seven per cent in the past year.

However, it was also advised that download speeds have also seen a significant increase in line with the implementation of various technologies, up globally by around 6.8 per cent on figures recorded 12 months ago.

It was noted that in contrast, DSL entry-level prices have seen a fall of approximately two per cent, but the capabilities of connections have clearly continued to improve, as these are up five per cent.

A spokeswoman for Point Topic said the data, which was collated as part of a study designed to look at statistics as they stood at the end of the third quarter of the year, also shows that there are now three broadband technologies that dominate the sector.

Fiona Vanier explained that fibre was the more costly option but would deliver the best value, while DSL is cheaper to connect to on a monthly basis but works out costing more per megabit.

"Cable providers are caught in between, they can't offer the highest speeds, in areas where consumers can get fibre, they can't offer the lowest prices where consumers can get DSL so they are forging a middle path," she concluded.

Point Topic is a company that specialises in providing data services on broadband communications systems and was founded in 1998.


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Paul Brisby, a leading telecoms lawyer at the organisation, explained disconnecting people is thought to be in breach of the rules and denies the public their right to be treated as innocent until proven guilty and violates their privacy.

This, he said, would make such plans unlawful. "For the UK to impose a requirement to cut off end-users without a prior hearing would not be permissible," Mr Brisby added.

Commenting, TalkTalk's director of strategy and regulation Andrew Heaney welcomed the clarity that the European rules have offered as they "put into legal language what fair-minded people instinctively knew was right and just".

He went on to say it was unfair for copyright holders to request people be disconnected unless it is first established they broke the law with intent - something that can only be ascertained with "an impartial legal process starting with a presumption of innocence".

Previously, TalkTalk instigated a campaign called Don't Disconnect Us that set out three principal objections to plans announced by Lord Mandelson this year that were designed to target illegal downloaders.

These were that giving the film and record industry powers to request prosecution ignores the need for a judicial review of the case and such an approach presumes people are already guilty. In addition, it was noted it could also result in millions of innocent people being accused.


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According to the internet services provider (ISP), which is now the largest in the UK following its acquisition of Tiscali earlier this year, European Union (EU) proposals will not give the type of powers over to copyright holders than has been suggested.

It explained the regulatory agreements would "make it almost impossible" for those in the film and music industry to prosecute those thought to be sharing files online without obtaining court documents.

TalkTalk explained that warrants would be needed if the EU was to successfully get ISPs to disconnect consumers who were found to be in breach of the law and this was the belief of telecoms and copyright lawyers that had contacted the group.

In addition, the company said that not only was it the largest provider of broadband services to homes across Britain, but it was also the most "consistent critic" of the government's approach to fighting piracy.

Scott Fairbairn, a telecoms law and intellectual property specialist for CMS Cameron McKenna, said it was clear that the film and music industry would have no right to act as "judge and jury" when it comes to dealing with the public.

"They cannot simply instruct ISPs to disconnect their customers or restrict their internet connections. In no way can that be considered to be a fair and impartial procedure as article 1(3)a of the new Framework Directive demands," he added, noting an independent tribunal would be the very least these industries could hope for in individual cases thought to be connected to illegal downloading.

Previously, TalkTalk pointed out that the ease with which around seven million homes and small businesses in the UK could be caught out by Wi-Fi hijacking means government proposals could end up with many being wrongly disconnected.


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The carrier unveiled plans to introduce a special deal whereby users of one of its most popular smartphones will also be able to pay a bit extra to get access to one of three web options.

It was noted that the Apple iPhone 3G would be made available between now and the end of the year with an extra monthly charge that would give subscribers use of the firm's Premium, Pro or O2 Home Broadband Access.

The package is available to existing and new customers for a limited time only and the 3 GB Internet Tethering Bolt On will be priced at a discounted rate of £9.79 per month.

Peter Rampling, head of consumer mobile at the network, said that the news may be welcomed by those looking to stay hooked up to the web when at home, as well as while they are out and about.

"Effectively you get both for just £9.79 a month. Total connectivity means our customers will always be connected, at home and on the move," he concluded.

However, the iPhone is available on the Orange network from today and with its own range of broadband facilities available it could be that consumers require a price comparison site to make sure they select the deal that is best suited to their needs.

Vodafone has also unveiled a deal with Apple that will see the smartphone arrive on its network soon.


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According to the details of a study that were published this week, 75 per cent of Brits said they would not purchase a new home if the best available web connection they could get was up to one Mbps - regardless of whether or not it was their ideal house.

ISPreview asked 721 people to take part in its latest monthly poll and was able to state that 51 per cent of the respondent questioned admitted they would be willing to pay more for a property if they could be sure of being able to obtain a faster broadband service.

Around 61 per cent of people noted a broadband speed of over four Mbps would be good enough for them to go through with the purchase, while just over 20 per cent stated they would be satisfied with exactly.

Those who would settle with a two Mbps connection numbered around 10 per cent and 6.6 per cent said they would take the one Mbps service.

"People clearly place a significant emphasis on broadband performance, so much so that an overwhelming majority would even be willing to give up on an almost perfect dream home in favour of a cosmetically less attractive one that received faster speeds," the online news resource explained.

Companies like Virgin Media and BT are currently trialling new technologies that they hope will be able to boost connection speeds for all of their clients across the UK.


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Richard Webb, directing analyst for wireless at Infonetics Research, noted the idea could be likened to a motorway.

Traffic and congestion can build up, meaning users are unable to move or get anywhere, he explained.

It means certain local portions of a network can become overloaded and will slow down as a result in certain areas.

Mr Webb commented: "If you're tossing large files around or downloading mp3's and videos which are large pieces of traffic then it's the equivalent of trying to drive a large lorry down a cycle path."

Furthermore, the analyst pointed out it is usual for people at work not to feel any capacity constrains at work because of the quality of the network that is implemented there.

However, once at home on DSL or Wi-Fi, individuals may notice the speed is significantly slower.

Mr Webb's comments come after Gartner released a report about the supply of bandwidth versus expected demand.

It discovered all telecommunications companies believe they can take 40 per cent more capacity on their network. However, the local connection to major networks can be overloaded with surges in demand.

To minimise risks, Gartner recommended that organisations develop an alternative net-solution to their current infrastructure – for example, using virtual servers that reduce bandwidth consumption.

Other options include installing software that optimises web use, or bypassing last residential networks by adopting wireless access instead.


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This is the opinion of research centre manager at Sunbelt Software Tom Kelchner, who explained virus makers are doing this in order to try and beat antivirus and malware prevention tools.

His comments come after the Microsoft Security Intelligence Report revealed that worm infections increased by nearly 100 per cent in the workplace during the first six months of 2009, compared to the last half of the previous year.

The company behind the research pointed out that such attacks rely on accessing unsecured file shares and removable storage volumes – which are both commonly used in organisations.

Mr Kelchner asserted it is more important than ever to invest in up-to-date anti-malware software because of potential security breaches.

"We advise users to be vigilant and to ensure their antivirus applications are fully up to date with the latest definition files and the latest application version installed," he suggested.

"Users should avoid opening any attachments, even from trusted sources, without first running a scan on the file."

There may well have been a surge of attacks last weekend, as Sunbelt Software noted that Halloween-themed viruses are on the rise.

Using a variety of methods, malware creators lead people to infected websites or attachments by disguising them as spooky and fun themes on emails and social networking sites.

Data collected by Sunbelt Software found that three of the largest threats from Halloween last year were still highly active up to 12 months later.


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John Stokoe, from BT Global Services, explained that if departments were more efficient and used fewer resources, they would be able to cut operational costs.

His comments came after a survey from the broadband provider suggested that compared to the private sector, public bodies could still do more to fight the effects of the economic downturn.

Although 54 per cent of organisations asserted they were trying to become more efficient, 45 per cent are yet to implement technology that could save them both time and money.

One of the main areas that needed focus was a faster, more reliable network – and 41 per cent said this was a key area for them.

A further ten per cent of respondents stated they were investing in video-conferencing devices and six per cent were putting money into cloud computing or software.

Mr Stokoe asserted that embracing new technologies would be more beneficial for organisations than slicing budgets.

"By leveraging new technologies in voice, videoconferencing and cloud computing, public sector departments can reduce the impact of the recession and provide a good service to citizens without the need for additional capital expenditure," he stated.

Meanwhile, research by BT Global Services found that 62 per cent of private companies in the UK think that investing in faster computer networks, managed ICT services and flexible working will be key to future success and growth.


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This week, TalkTalk explained its new package would incorporate speeds of up to 24 MB and would also provide subscribers with access to unlimited download facilities.

It was noted the high-performance Pro option would go on sale from the start of November and interested parties could expect a monthly tariff of £14.99 - and for this price, an advanced wireless N router would also be thrown in free of charge.

However, the internet service provider was particularly keen to point out the product was not only one of the fastest broadband options currently available, but it was also able to outdo other companies on price.

It added BT Unlimited Option 3 package users with the Anytime phone plan and mobile add-on, it would spend an extra £202.96 over the course of a contract than they would if they were signed to TalkTalk Pro.

The latter service was also claimed to be £159.79 cheaper than Virgin Media's XL Broadband with phone and Talk Mobile deal, while Sky Unlimited plus Talk Anytime subscribers could save a "whopping" £304.69.

In addition, TalkTalk Pro offers free anytime UK calls to numbers that start with 01, 02, 03, 0845 or 0870.

Network spokeswoman Tristia Clarke said: "If you're one of the millions of people who now regularly use your broadband service to download and upload … or stream media … our high-performance … [package] is perfect for you."

The provider is currently the largest of its kind in the UK, having recently acquired Tiscali.



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Provider TalkTalk claimed that the levy will force at least 100,000 low income homes to give up their broadband lines.

Speaking about the issue, chief executive officer of the firm Charles Dunstone explained that the charges would mean only wealthier households in the countryside would be able to afford high priced and quick web services.

He added that the proposed tax would be inconsistent with the government's goals to help more people get access to the internet and to reduce digital exclusion.

"Crucially the scheme is likely to delay next-generation broadband roll-out in rural areas rather than hasten it as private investors will wait for public funds to be made available," Mr Dunstone stated.

"This will mean that much of the tax will be wasted investing in networks that the private sector would have built themselves anyway."

TalkTalk's director of strategy and regulation at the company Andrew Heaney met with Department for Business Innovation and Skills Committee yesterday (November 2nd) to outline the company's concerns.

Meanwhile, Helen Milner, managing director for UK Online Centres, recently commented on the gap between those who can afford a web connection and those who cannot.

She said that more needed to be done to get people from different backgrounds online, adding that individuals are at a distinct disadvantage if they are unable to take advantage of digital opportunities.

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Charles Trotman is head of rural business development at the Country Land & Business Association (CLA) and discussed why it should be a legal requirement to give both businesses and consumers a minimum two-megabyte connection.

However, it would depend on how this technology is rolled out as to how pricey it would be for the end user, he said.

Updating exchanges to use fixed-line systems may incur additional costs, but wireless and mobile or satellite broadband is not likely to notch expenditure up.

Making a minimum speed required by law could be similar to the current phone-line obligations, Mr Trotman continued.

"You must be able to talk to somebody at the other end of the telephone if you make a telephone call. That's a legal obligation - that wouldn't be any different from a universal service obligation for broadband up to say, two megabytes per second."

His comments follow last months' announcement by the CLA regarding BT's support for the construction of a broadband network able to handle increasing demand in the UK.

The organisation said it was pleased to see BT request help from the government on this issue, because otherwise super-fast broadband is unlikely to be possible unless there is committal from the authorities.

As a consequence, rural economies would continue to lag behind their urban counterparts, remarked CLA president Henry Aubry-Fletcher.



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Earlier this week, Google unveiled its Social Search facility, noting that it would allow people to look for information generated by friends and contacts, and links with applications like Gmail, Twitter and the group's own RSS reader.

A spokesman for New Media Age, a publication dedicated to providing news and information on the latest developments in the IT and technology sector, agreed that the move could be seen as a clever way for the search firm to get more people to sign up for its other options.

Will Cooper, deputy news editor for the online resource, said the iGoogle account - which collates data, news, mail and information services for account holders - was strange in that its creators do not release figures as to the number of subscribers and as such, it is difficult to see how such a ploy might have succeeded or failed.

"It could push people a little more towards having an iGoogle profile. But the thing they've got here is an understanding that people are looking for information on social networks," he added.

He went on to say that the monetisation element of the service was also something the search company had kept to itself, but there was no doubt that something would be in place.

Google announced the new service on October 26th.


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Following the publication of a new study that showed the general public was 50 per cent more trusting in the internet than they were five years or so ago, one expert has said it is clear that more information needs to be made available.

Head of regulatory affairs at the Internet Advertising Bureau (IAB) - the organisation partly responsible for the research - Nick Stringer said that companies were now becoming more sophisticated in their approach to engaging with people via a number of channels.

For this reason, he explained that the public needed to be made fully aware of all the options available to them with regards opting out of certain facilities, while it was equally important for marketers to tread carefully or risk alienating them.

"We know that once internet users are presented with all the facts the appeal of targeting advertising increases and the IAB and its members are dedicated to making this happen," he concluded.

One way in which advertisers are increasingly able to target certain members of the public is through social networking websites like Facebook, MySpace and Twitter.

This week, Google launched a new service called Social Search which allows people more options for locating information shared across these portals and also provides linking facilities to RSS feeds and Gmail contacts.


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A spokeswoman for UK Online Centres, an organisation that seeks to help people who do not have home access to the internet as well as provide education and support on computing, said more would need to be done if the government wanted to get more people surfing.

Helen Milner, managing director for the group, noted that if it was though that the nation required schemes to help more people migrate towards the web, this should be backed by proposals to close the apparent "gap between the have-nets and have-nots".

She said that as it stands, 50 per cent of those in the latter category are in the over-65 age range, but as people now live longer, this was not a demographic that was simply going to go away any time soon.

In addition, Ms Milner highlighted the other half of the UK that is digitally excluded, noting that these come from "the very lowest socio-economic groups", around 70 per cent of which live in social housing and simply cannot afford the associated technology.

"People are at a disadvantage if they are not able to take digital opportunities or make digital choices, and it’s those already at a disadvantage most likely to be affected," she concluded.

Earlier this year, UK Online Centres published a report that showed the most popular reasons for signing up to broadband were keeping in touch and having access to information.



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Commenting on a recent survey that revealed an estimated 94 per cent of people living in the countryside have engaged with online shopping, a spokeswoman for UK Online Centres said the public are motivated by a range of different things.

Helen Milner, managing director for the organisation, which aims to help provide more access to broadband-connected computers across the UK, said there was still a "digital divide" that needed to be addressed, but on the whole, there is more engagement with the internet.

It was advised that research has shown people with online access are generally more confident, particularly with things like arranging travel, planning gatherings and finding jobs, as well as being more fully informed on current affairs.

"They also rate their overall happiness and quality of life higher than non-users," she added.

Ms Milner went on to say that as more services migrate to the web, more people will need to make a decision about what they are missing out on and if it is worth their while getting connected.

"Using computers and the internet can help people find information on anything from hobbies to homework at the click of a button," she continued. "The internet can save people time, hassle, and even money."

The comments follow a PayPal report this week that showed around 33 village shops could close each month over the next 12 months as online shopping popularity increases.


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A spokesman for NME, a UK-based weekly music magazine that was originally known as the New Musical Express, said there is a great deal of change that people could see in the next few years.

Paul Stokes, news editor at the publication, said that one such innovation is an increased focus on offering people legal downloads that carry some of the same tempting features that would come with a traditional CD purchase.

He said that Apple was one company that had started providing enhanced sleeve notes with albums, as well as videos and other extras, but explained that it would be difficult to discourage music fans from getting things illegally.

"There's a generation that's come through now of music fans who don't necessarily see why you pay for recorded music – you pay to go and see bands live," Mr Stokes added.

He continued by suggesting that government proposals designed to target such broadband users by threatening disconnection of services was not something that would immediately dissuade those of this disposition.

"Changing the broad spirit of that generation … is going to take more than just promising cheaper content and different things with it," the expert concluded.

This week, secretary of state for business, innovation and skills Peter Mandelson announced that plans to introduce a system of sending two warning letters before cutting off web connections would go ahead.



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The study was put together by the US government's accountability office and according to the GigaOM website, could be part of a wider plan to ensure global networks remain protected in a time of crisis.

It was noted that swine flu could have a significant impact on broadband infrastructures and the American department of homeland security might need to come up with a strategy to deal with this should it occur.

In addition to network congestion created by people looking to keep themselves entertained, areas of concern highlighted could include the volume of students and office workers forced to stay indoors.

However, GigaOM noted that the study was slightly "hysterical" and served only to point out the obvious in terms of more investment being needed to ensure the future of the web in a world that is becoming increasingly dependent on it.

"The report is a nice illustration of what we have been trying to hammer home for a while - broadband is an essential service that is only going to be more important over time," it concluded.

Earlier this month, a spokesman for independent data services specialist Point Topic said it was clear that the implementation of super-fast internet options would need support from the private sector.

Tim Johnson, chief analyst at the firm, said that although fibre-based technology was essential, it would not get far without the right funding.


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The broadband services provider has already stated that it believes the proliferation of Wi-Fi hijacking in Britain is something that needs to be addressed before anything is done about peer-to-peer downloading.

It noted various studies have proved there are many people across the nation that are susceptible to unknowingly providing a medium for the illegal practice and as such they could end up being prosecuted having done nothing wrong.

Now, TalkTalk has added that it is "dismayed" at Lord Mandelson's revelation that his proposals will go ahead and internet service providers will be given the go-ahead to disconnect web users who are found - rightly or wrongly - to be in breach of the law.

Andrew Heaney, executive director of strategy and regulation for the telecommunications group - which also incorporates Tiscali following a merger earlier this year - explained in a post for the firm's official blog that the proposals remain "ill-conceived".

He added that having announced the decision at a cabinet forum event this week, the government representative was effectively allowing an initiative that treats the average UK broadband user as "guilty until proven innocent" to move ahead.

"What is being proposed is wrong in principle and it won't work in practice. We know this approach will lead to wrongful accusations," Mr Heaney noted. "The unintended consequence of Lord Mandelson's plan will be to encourage more Wi-Fi and PC hi-jacking and expose more innocent people to being penalised."


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In comments that follow news that around 500,000 peoples' information has been stolen from the Guardian Jobs website this week, a spokesman for gateway and unified web solutions firm Finjan said there are online threats that can strike anywhere at any time.

Yuval Ben-Itzhak, chief technology officer, said some of the main ways in which major companies can leave themselves vulnerable to hackers is through structure query language injection attacks, which involve criminals manipulating different parameters to infiltrate a database.

He explained that another form of crime involves not compromising the site, but instead targeting the credentials of its server on a remote basis, which can be done by installing malicious code and stealing access next time the user logs in.

"It is like coming in through the side door," Mr Ben-Itzhak added.

The expert went on to say that it was likely these type of attacks would be useful for people looking to instigate phishing scams or auction personal details for others in order to create false identifies, something he admitted there was a "big market for".

Mr Ben-Itzhak concluded by saying that although there was no magic solution to combating these types of hack, the incident with the Guardian had highlighted the importance of at least attempting to protect against more common threats.

"The solution is for the site owner to protect the web site with web application firewalls and protect their server with database security products. And also to make sure you have web security protection to protect your internal network," he said.


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According to a spokesman from Screen Digest, an international media marketing and analyst group, the recent announcement that the organisation has continued to thrive is not surprising when the facts are considered.

Guy Bissom, head of television for the industry commentator, said BskyB as a whole had been able to deal with the economic slowdown thanks to very careful planning and the introduction of initiatives designed to raise the quality of its subscriber base.

"Coupled with that is them being constantly at the forefront in terms of technology, in a very measured way – so they pace it and make sure it works," he explained.

In addition, the spokesman said bringing to market options like SkyHD, Anytime, and new 3D technology, showed that the group would continue to take this approach.

However, Mr Bissom continued the latter may not be as successful as some predict and set-top boxes with broadband or internet protocol-enabled connections could be the next evolution of home entertainment - with existing high definition facilities also likely to benefit from this.

"Making use of that will be the next big thing. 3D, personally I don't even think it's that good and I'm not sure it will work as a consumer proposition. But as a marketing tool for Sky it will be great," he concluded.

British Sky Broadcasting announced on October 23rd that profits before tax in the last quarter had reached £180 million - buoyed by strong demand for Sky+HD and bundled television, web and telephone services.


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The company explained this week that the Magic desktop application is a free option for people to download and install that uses a host of features to make email, internet surfing, and doing homework interesting and safe.

In addition, it was noted parents may also welcome the opportunity to have something to hand that will better protect their young ones against online threats or inappropriate content.

The service creates a child-friendly environment using a selection of software options like My First Browser, which can be utilised in the creation of a list of favourite approved sites, while remaining linked to the Magic Mail system.

A number of learning exercises also feature that reward the child with points that can be used to unlock games, with the option for adults to contribute points themselves for chores and other tasks achieved in the real world.

Sylvain Thevenot, senior director of products and alliances at the TalkTalk Group, said the firm was particularly happy to be able to put the Magic Desktop out at no extra cost to its broadband users.

"[It] gives children a great introduction to computers and the internet and parents can have peace of mind that they can give their child the freedom to explore but can minimise risks and help children behave safer online," he added.

TalkTalk recently conducted a study on Wi-Fi hijacking that it claimed made government proposals to crack down on illegal filesharing irrelevant


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With the Royal Mail strikes affecting postal deliveries for companies across the nation this week, a spokesman for IT Pro said it could be the internet that comes to the rescue.

Benny Har-Even, technology editor at the enterprise and business technology news and reviews resource, explained that the action could also have a detrimental effect on the sector if organisations find a cheaper solution to their practices by utilising the power of the web.

He said that if Royal Mail continued to be unreliable for businesses, it would not be unusual to expect them to seek alternatives, with the main obstacle that has to be overcome being data security.

At the moment, Mr Har-Even added, there was not the right facilities in place for products like cloud computing to serve as a safe and efficient method of transferring data - but there are options out there.

"There is technology built in to Windows 7 which is designed to make it easier for companies to connect to each other securely, so there are definitely other possibilities," he concluded.

Lord Mandelson, the secretary of state for business, innovation and skills, has already stated ahead of the Royal Mail strike that it was likely that firms would seek alternatives if the action went ahead.

His comments formed part of a statement issued to the House of Lords on October 20th aimed at helping to forge an agreement for the group's 120,000 staff.


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According to a spokesman for ISPreview, an online resource which provides independent news and reviews on the latest developments in the sector, said for the most part proposals outlined by the Digital Britain report were not enough.

Mark Jackson, editor-in-chief at the publication, said a number of sector commentators were in agreement that the pledge to deliver minimum broadband speeds of two megabits per second (Mbps) to the whole of the UK were "already too little too late".

He went on to say that Digital Britain had also neglected to take into consideration matters of flexibility and affordability that would be "critical" to any implementation strategy.

Mr Jackson suggested investment in the deployment of super-fast broadband would be focused mainly on areas where there is profit to be made if the majority of funding comes from the private sector, as there is more money to be made from larger cities and towns.

"This will, of course, leave remote and rural communities to suffer under the limitations of slower technologies for many years to come, a situation that is unlikely to change without government intervention," he concluded.

His comments follow the publication of a recent study that showed broadband speed was increasingly a factor in the decision making processes of UK homeseekers.

BT is currently enhancing its offerings across Britain and aims to be able to offer services of up to 100 Mbps to around 2.5 million UK homes and businesses.


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The group announced yesterday (October 21st) that it will be making download speeds of up to 20 MB available to every one of its subscribers as part of a wider initiative to improve services throughout the UK.

In addition, the network unveiled details of its latest price plan changes, noting that the new connection boost will not be affected and consumers will not be asked to pay extra for a premium product "like some providers".

The new internet deals will also mean people are able to download as much multimedia content as they want thanks to an unlimited download allowance that is subject only to the usual fair usage policies.

Asif Aziz, Orange UK's director of broadband and home, said the company was happy to be able to offer a service that furnished everyone with the best facilities, regardless of the package they select.

"With these faster speeds, built around price plans which really do offer value for money - customers can make the most of the internet and enjoy a faster and more seamless experience when going online," he added.

The Orange Home Max package will now come with complimentary evening and weekend calls to UK landlines from £6.50 per month, with the first three months offered free to new subscribers.

Line rental has been priced at £10.50, in comparison to BT's £11.25 charge, while the company's Home Ultra option will come with the same telephone deal, but a higher capacity router for £10.50 per month.

A "no frills broadband package" has also been introduced in the form of the Orange Home Starter and Home Select deals that start at £7.

This week, the carrier announced a new initiative online that encouraged customers to pick up clues in order to find out where a special screening of a Halloween-themed movie would be playing - with free tickets available to applicants.


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A spokesman for DailyMusicGuide, a website that is dedicated to providing news, reviews and information on the latest developments in the British and international record industry, said politicians need to exercise caution on the subject.

John Russell, editor at the online portal, explained the UK's main parties are currently setting out their position on illegal filesharing and this could end up damaging them in the long term.

He added that it would not be long before the battle to fight copyright infringement was taken on by the European Commission in the form of guidelines for the prosecution of people who continually break the rules.

For this reason, Mr Russell said politicians would be better off giving the matter a wide berth, as if it is viewed by broadband customers to be unfair, they may use the ballot box to register their feelings.

"Any party attempting to win votes on this issue will ultimately have to endorse filesharing - the cost of publicly announcing policy the other way could be detrimental," he concluded.

A recent poll conducted by YouGov on behalf of the Open Rights Group revealed 31 per cent of people in the UK would be less likely to vote for a party that was in favour of disconnecting surfers found in violation of copyright law through illegal downloading.


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The company, which provides a selection of fixed-line and mobile internet solutions, is encouraging people to get online and sign up to a dedicated group on the social networking portal, where they will be able to get involved.

Although it has not yet been revealed what "true Halloween classic" will be shown and where, the network did confirm it will be at "an inspired location" in the capital and will emerge as participants unlock various hints and clues that will unfold via the Facebook page.

Following this, interested parties can apply for free tickets to the event, which will use wireless headphones and other special effects techniques to offer what Orange promise will be "an immersive viewing experience like no other".

Commenting, the carrier's head of brand partnerships in the UK Hattie Magee said that the Facebook Film Club has already attained a large and dedicated number of followers and this new initiative "will delight true film fans".

"With the added 4D sensory effects and a few other surprises, we hope to create a truly unique cinematic experience," she concluded.

Horror movie fans across the UK may also be heading to Manchester over the Halloween weekend as the region hosts its first Grimm Up North film festival between October 30th and November 1st.

Looking ahead to the event, a post on the Film Rant Blog said the three days of screenings would bring "a chocolate box-style assortment of terror to the city's premier movie-going venue".


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The Cupertino-based technology company unveiled a number of changes to its line of desktop iMac computers as well as its entry-level MacBook laptop that include alterations to the screen performance.

In the former category, Apple detailed what buyers could expect from the new 21.5 and 27-inch versions of the machine, noting that each was now fitted with an LED-backlit front panel with an edge-to-edge glass fascia and aluminium body.

Both operate using Intel processing technology of various speeds according to the requirements of the user and come with a wireless keyboard and the firm's latest Magic Mouse - which uses the same Multi-Touch technology that can be found on the Apple iPhone and iPod touch.

Philip Schiller, the company's senior vice-president of worldwide product marketing, explained the combination of a better screen, mouse and internal gadgetry means the iMac is capable of delivering "an amazing desktop experience that we think customers will love".

Apple's smaller device, the Mac mini, has also been? given a boost with faster processing, as well as more storage and memory, while the aluminium MacBook has been given the same screen treatment as its iMac sibling and an improved power source.

"With the only line-up of notebooks all featuring unibody enclosures, LED-backlit displays and long-life battery technology, there's never been a better time to switch to a Mac," Mr Schilling concluded.

All of the devices ship with Apple's new Mac OS X Snow Leopard software.



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The media blitz includes a series of 40 and 60-second televised clips that feature a host of famous musicians and these will be supported by a range of posters and images that will appear online, as well as outdoors and in the press.

According to the company, the marketing drive, which is put together by experts at VCCP, will utilise "some of the hottest artists in the music world", some of which include Boys & Girls songstress Pixie Lott, Florence and the Machine's Florence Welch and Johnny Borrell of Razorlight.

Other celebrity faces set to appear are Tinchy Stryder, Madness and Tom Jones, with O2 also stating that halfway through the campaign, viewers will also see a cameo from "one of the world's biggest rock acts".

Sally Cowdry, marketing director for the network, explained that the company holds its mobile broadband and telephone users in high regard - and the aim of the advertising is to get people engaged with the rewards available through its Priority Ticketing option.

"We know how much our customers value the opportunity to get tickets for their favourite acts before anyone else," she added. "This campaign aims to not only increase uptake amongst our existing customers, but also raise awareness with potential new customers."

It is noted the video clips will see a number of the stars as they make their way from the dressing room to the stage, in a bid to give viewers a taste of their world.

O2 are also the main sponsors of the London Arena concert venue - previously known as the Millennium Dome.


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According to a spokesman for Point Topic, an independent organisation specialising in data services for the telecommunications industry, super-fast internet options will not be significantly deployed across the UK without some sort of support.

Tim Johnson, chief analyst at the firm, explained that one thing that was brought up by the Digital Britain report was proposals for telephone line taxes that would help in subsidising the roll out of such technology.

However, he added that since then, BT has suggested the installation of a network based on fibre-to-the-cabinet systems would also be dependent on the public sector becoming increasingly involved, something which could be seen as a "shot across the bows of the Tory party - who don't like this kind of thing".

"[Fibre-based technology] will not reach more remote areas without subsidy," Mr Johnson noted. "And [these areas] are not terribly remote, they are only mildly remote."

He concluded by saying BT's move to increase the availability of super-fast web connections by more than double "could be a bit of a milestone", although there is still much work to be done to bring the nation as a whole up to speed.

Earlier this week, shadow secretary of state for culture, media and sport told the Financial Times that the Conservatives would scrap proposed taxes on telephone lines designed to raise £175 million to pay for better broadband implementation.


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In order to prove how this might be the case, the company went to one particular residential area, where it conducted a test looking at web usage and how it is registered.

The Highway in Stanmore, Middlesex, served as the location where TalkTalk sent one broadband security expert who identified 23 different wireless connections - with a third found to be vulnerable to hijacking.

It was advised that six per cent of the residents with a web connection were completely unsecured, while 28 per cent were utilising a WEP-based system of protection - something which is "easily hackable by anyone with a laptop".

The expert was able to download music files from two individual connections, proving that the issue of hijacking is something that needs to be addressed before the government's plans could be truly effective.

Andrew Heaney, director of strategy and regulation at the ISP, noted that unless there were changes to Lord Mandelson's strategy, a large number of innocent broadband users would be disconnected.

He concluded: "Also, the plan won't work in practice. It will actually encourage offenders to use Wi-Fi and PC hijacking more frequently and so increase the chances of innocent users being falsely accused."

This threat of disconnection follows a survey published by YouthNet last week that showed 75 per cent of respondents admitted they could not live without the internet.


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Virgin Media revealed around two thirds of the UK population say they like to have access to the web at all times and 35 per cent of respondents admit to feeling stressed when they are not.

A spokeswoman for Stuff Magazine, a lifestyle publication that focuses on gifts and gadget through news, reviews and opinion, said there has been a big shift in public attitudes to such facilities.

Zara Rabinowicz, a technology expert at the resource, said in the past, consumers have been used to having family and friends that lived close by - but a more global network of contacts means people are increasingly reliant on the internet.

"Products like mobiles and laptops [have] become lifelines to the outside world - whether it's a chat to your mum or an update on a Facebook page. When this gets cut off, withdrawal symptoms quickly occur, similar to the panic found when out of mobile range," she added.

The Virgin Media study also showed that two-thirds of people in Britain are more relaxed when in the presence of a broadband connection than when they are not.

It was found 36 per cent of respondents experience anxiety when unable to access their gadgets for speaking to friends and family, while 31 per cent admitted they are anxious about not having the ability to earn money or work in the absence of web facilities.


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A spokesman for ISPreview.co.uk, an independent publication offering news and information regarding the latest developments within the UK sector, said many firms would continue to bring their own products to the market at their own pace.

Mark Jackson, editor-in-chief at the website, explained the BT announcement suggested the availability of its fibre optic internet technology could double and this was generally good news for the nation as a whole.

However, although an anticipated 2.5 million new homes and businesses being able to take advantage of the services would see people enjoying speeds of between 40 and 100 Mbps - other operators were unlikely to panic.

"Most of BT's rivals are already using cost-saving methods, such as sending fibre through existing underground sewers, to deploy their new networks and as a result … their situation shall remain largely unchanged," Mr Jackson said.

The comments follow the announcement on October 9th that the UK telecommunications company planned to boost its fastest fibre broadband service with speeds of up to 100 mbps - making it the best available in Britain.

It advised this would be achieved with greater investment in fibre-to-the-premise - or FTTP - technology that could eventually achieve rates of up to a gigabit per second if commercial demand requires it.

In an article for the Daily Telegraph last week, HRH the Prince of Wales commented on how the introduction of such systems could be beneficial to British rural communities.


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A spokeswoman for Screen Digest, a company which specialises in providing data relating to the media markets of film, television and the internet, said England's game against Ukraine may have broken new ground on how such things are broadcast in the future.

On Saturday October 10th, almost half a million fans used their connections to take part in a historic night as the Fifa World Cup qualifier became the most subscribed to pay-per-view sports event ever in the UK, according to a report from Perform.

Commenting, broadband analyst at Screen Digest Marie Bloomfield explained that with studies suggesting that most people saw the purchase as a good value way of taking in the match, it was highly likely more web-exclusive events would follow.

However, she explained that the circumstances of this particular spectacle was down to the closure of digital TV services provider Setanta - meaning future broadcasts would be dependent on how the holders of the rights to certain sports fixtures wanted to transmit them.

"Premium sports content has always underpinned the pay TV business – it's something that consumers are willing to pay for and, particularly because it is time sensitive, they want to see it live," Ms Bloomfield added.

According to Perform, there were no technical issues during the screening of the match and customer issues were responded to within five minutes.


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The firm announced the finalised details of Sky Songs, which is to make some four million tracks available to download legally online.

Set to launch on October 19th, the firm will offer broadband users two subscription packages, starting at £6.49 per month.

This will buy music lovers a £6.49 album or ten songs, as well as unlimited streaming of tunes from every major record label, as well as some independent labels.

For the £7.99 a month option, people can choose an album worth this amount or 15 songs, as well as the streaming capabilities.

Customers will also be able to purchase additional music for 65p per track.

Sky Broadband users who access the site will receive a free downloadable album.

Commenting on the development, Sky's chief operating officer Mike Darcey said: "Our music partners bring an outstanding catalogue and unrivalled expertise that complements Sky's strengths in content distribution.

"Sky Songs will reach out to consumers who want legitimate digital services offering choice, ease of use and great value."

Meanwhile, Sony Music's Graeme Ferguson welcomed the initiative, describing it as a "compelling new broadband music service", which, he claimed, would be appealing to customers thanks to Sony's repertoire and Sky's marketing.

This comes as John Russell, editor of DailyMusicGuide.com claimed recently that, in some cases such as the Arctic Monkeys, giving music away for free online can help boost a band's career.


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It announced this week its plans to use fibre-to-the-premise (FTTP) technology to supply these connections at speeds of up to 100Mb/s. In the future, this rate could reach 1Gbps, the company said.

Commercially, the provider is ahead of its fibre programming target, enabling FTTP to be rolled out to more homes than originally thought.

In addition to helping consumers stay up to date with the latest technology, the development will help the government to reach goals set out in the Digital Britain report published earlier in 2009.

"We are determined to bring world-leading broadband speeds to UK homes and businesses," explained Steve Robinson, chief executive officer of BT's technology-deploying division Openreach. "Service providers have asked us for more FTTP - and so we have listened to them."

The news follows a previous decision by the company to make its faster copper broadband available to three-quarters of UK homes. This method is claimed to offer speeds of up to 24Mb/s.

Back in July, Virgin Media revealed it was to conduct independent tests on its fibre-optic broadband services. The initiative is set to last for one year, during which time 750 customers' connections will be repeatedly trialled.

The results, when they are published, could give consumers a better idea of which provider is most suitable for their needs.

According Alex Salter, chairman of SamKnows - the company Virgin Media has appointed for the study - the move was aimed at deciding whether people are getting value for money.


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A Carphone Warehouse Group (CWG) financial report showed that prior to the acquisition of Tiscali, TalkTalk recorded the aforementioned consumer additions.

However, including Tiscali, the number only reaches 15,000 - as there was a net reduction of 62,000 for this company in line with expectations.

Chief executive officer of CWG Charles Dunstone said the TalkTalk Group was trading well and continuing to grow.

Its strong customer service is appealing to consumers, he added.

Overall, the group is expected to end 2009 with a total broadband base of 4.1 million to 4.2 million.

Mr Dunstone said there is a lot of confidence that these figures will be realised.

The demerger of Best Buy Europe and the Talk Talk Group is also on track, he added.

News of CWG's progress comes days after a study decreed that the UK lags behind other countries when it comes to quality.

Oxford University's Said Business School Tand and the department of applied economics at the University of Oviedo said the high-speed connections available were only meeting application needs and were not ready for the future.

The research was conducted for Cisco and communications manager at the company Joanne Hughes spoke to the BBC about it.

"We forecast the UK will improve because of things such as cable networks being upgraded and the Digital Britain report focusing on next generation access," she explained. "The important thing is whether the broadband quality of a country is good enough for today's needs and the UK falls well within this category."


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Although basic telecoms connectivity is said to be good in the region, a report by Analysys Mason for the Highlands and Islands Enterprise (HIE) said it will be a bigger challenge to convince the private sector to provide better services - because doing so in urban areas is "inherently more commercially attractive".

Some 60 per cent of phone lines in the Highlands and Islands had a broadband connection by the end of last year, which is higher than the Scottish and UK averages. However, limited capacity may stem take-up even in areas where it is needed the most.

In addition, not all of the phone lines can deliver broadband speeds of two Mbit/s or greater - which is the speed specified in the recent Digital Britain report as a target for 2012. Analysys Mason estimated that about 28 per cent in the region fall into this group.

"The area has already had to think innovatively to tackle the issues surrounding connectivity -and our next step, given the additional costs in rural areas, is to provide strong business and social arguments as to why we should be a priority for next generation access," commented HIE director of regional competitiveness Alex Paterson.

According to the Digital Britain report, the UK can claim to have a satisfactory broadband infrastructure, although this is strained due to demand and can create economic disadvantages.


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The comments come from a spokesman for industry analyst group Garlik, which published a study last month detailing how cyber crime in the UK had soared in the face of the economic downturn.

It was suggested by the group that the matter had reached the kind of levels not seen since 2006 and this was being compounded by consumers' lack of concern with protecting themselves when surfing the web.

However, Garlik chief executive officer Tom Ilube explained the level of complacency regarding online threats is understandable, as very often people feel as if they are being bombarded with data.

It was noted that when this happens, the public has a tendency to allow warnings to "wash over them", having already invested in technologies they feel will offer them protection against online criminals.

But he warned that broadband users take this approach at their peril and advised no matter how many times the issue of data protection and internet security is brought up, people need to take heed.

"Fraudsters have been getting smarter and smarter," Mr Ilube said. "[They] are combining more advanced technology with a bit more smarts on the social engineering side at the same time as consumers are becoming more complacent."

"The net effect of that is the fraudsters are having it pretty easy at the moment," he concluded.


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A spokesman for Dimension Data, an information technology services company that helps firms build infrastructures to support and manage telecommunications networks, said voice over internet protocol (VoIP) was just one example of how more flexible options are now available to all.

Howard Spink, UK director for customer interactive solutions at the organisation, explained such systems have an appeal for businesses looking to give employees more support, as well as an ability to boost the type of relationship they can have with clients.

The expert went on to say by failing to implement VoIP, a company may be making itself less attractive to new customers and might damage its level of flexibility, while also impacting the cost of overall communications.

Mr Spink noted those who were considering mobile broadband as a tool for better client retention and support would see that the argument for it was stronger than it has been in the past.

"If you look at it, it's about people seeing the benefits that were being promised. So, now people actually start to see the benefits being implemented or driven by good implementation by trusted partners," he concluded.

A recent survey from Kineto Wireless revealed 39 per cent of people who have access to VoIP use the product for low-cost international calling, while 19 per cent use it to bypass international roaming charges.



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In a piece for the internet service provider's official blog page, senior director of products and alliances Sylvain Thevenot explained that although there had been "a few false starts" with regards the roll-out, things were now well underway.

He added that the first connection to form part of the Muswell Hill exchange fibre-optic broadband trial had now been made and that particular customer had already noticed a significant change.

As an existing TalkTalk subscriber, Mr Thevenot said this person had their copper-based ADSL line changed to a fibre-based VDSL connection and after a few days was enjoying download speeds of up to 32 Mbps - compared with the 5.3 Mbps they had previously used.

However, the article added that the testing was still in its early stages and, as such, TalkTalk is keen to get more households involved over the coming weeks.

In addition, it was advised the installation process was something the group hoped to improve, while it was also concerned with how upload speeds are being changed through the implementation of the new technology.

"Obviously, our first fibre-optic customer is a great landmark for us here at TalkTalk. But personally, now I've seen those speeds of 30 Mbps and more, I'm just looking forward to becoming a triallist myself," Mr Thevenot concluded.

Earlier this year, the spokesman issued a number of tips on how people could tune up their connection to get a better speed.


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Starting in January 2010, the internet and telecommunications services provider will begin the trialling the fibre-to-the-premise (FTTP) technology in regions of the UK which are currently served by copper wiring - known as brownfield areas.

It is hoped that by using these lines, optic cables will be able to deliver downstream speeds of up to 100 Mb/s – with the possibility of this being upgraded to around 1,000 Mb/s in years to come.

Comparatively, this will be between ten and 100 times the currently best availability across Britain, with the first locations identified for the pilot scheme listed as Bradwell Abbey in Milton Keynes and Highams Park in London.

David Campbell, managing director of next-generation access at BT's Openreach division, explained the testing had been preceded by research that had shown how the product could be successful in newly-connected areas and it was hoped this data could be used in the new initiative.

"We've worked closely with communications providers and regional development authorities in selecting these sites for the FTTP brownfield trial and I'd like to encourage as many communications providers as possible to get involved," he added.

The move forms part of wider plans by BT to deploy such systems in conjunction with fibre-to-the-cabinet technology that could initially boost connection speeds up to between 40 and 60 Mb/s.

It was recently announced that BT's Global Services division had been named as the Global Leader of Global Leaders in Ovum's Enterprise Strategy Scorecard.


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