BPM from a Business Point of View

BPM and Analytics

scott — Wed, 22 May 2013 15:18:22 -0500

Early on in a Business Process Management [BPM] implementation project everyone is focused on the problem process and finding a 'fix'. Lots of time and energy are spent solving the problem. A BPM project could take as little as a...

BPM Tools

scott — Wed, 15 May 2013 14:03:18 -0500

Someone once said - 'If the only tool in your toolbox is a hammer, everything looks like a nail.' I saw a presentation by the founders of 'Visicalc' [the forerunner to Excel] at the Computer History Museum. They never dreamed...

Process & the Customer Experience

scott — Wed, 01 May 2013 15:07:50 -0500

A decade ago, companies differentiated themselves from their competitors using products and pricing. The internet has changed all that. Customers can quickly search for products online and even compare. They can easily choose to purchase from the company with the...

Change & BPM

scott — Wed, 24 Apr 2013 16:51:03 -0500

From Gartner's 2013 BPM Summit - 'By definition you're all about creating change. It's why you're here; it is what you do, day in and day out. When you create change, you create conflict.' - Tina Nunno, Gartner Vice President...

Business Process Management

scott — Wed, 17 Apr 2013 15:24:45 -0500

A couple of decades ago, I was working for a software company that provided a software solution for managing the engineering change process. The software was like a blank spreadsheet - we needed to tell it how we wanted it...

Why take on BPM?

scott — Wed, 10 Apr 2013 17:02:24 -0500

Why do companies take on business process management [BPM] projects? Anne Stuart on business process governance - "Making the right business decisions at the right time has never been more critical than it is in the current recovering -- but...

BPM - a Systems View

scott — Wed, 03 Apr 2013 14:46:07 -0500

I have been known to say that a company is a collection of processes. However, the combined processes are also part of a system. One process can affect another or others. Applying an 80/20 rule, 20% of your processes will...

BPM Requirements

scott — Wed, 27 Mar 2013 10:46:40 -0500

BPM isn't just about software; it is about transforming your business. Before you can make any kind of software purchase decision, you need to understand how you 'want' to do business. Changes to your processes or new formal processes will...

BPM Buy-In

scott — Wed, 20 Mar 2013 14:18:23 -0500

This week's topic in the BPM blogosphere is "the single biggest key to employee buy-in." Theo Priestley proposed that "at the end of the day, something that improves both the employee experience and customer experience is never going to...

BPM and the Customer Experience

scott — Wed, 13 Mar 2013 12:18:31 -0500

10 - 20 years ago, the marketing mantra was 'happy customers'. Today, the mantra is 'ecstatic customers'. Why the change? A happy customer will not be necessarily looking for other options, but the right offer could sway them. Ecstatic customers...

Increase your odds of BPM Success

scott — Wed, 06 Mar 2013 15:03:57 -0500

Over the years, I have spoken with many companies implementing BPM solutions. I asked them what contributed to their success. What follows is a list of things that worked for them. Champion - Identify a champion for this project. The...

Taking on a BPM project

scott — Wed, 27 Feb 2013 17:15:52 -0500

BPM is about managing your business processes. Software is not required to manage business processes. Companies have been defining and managing their processes without software for years. Identify the business needYou are looking at BPM because you have a problem....

Large project failures

scott — Wed, 20 Feb 2013 12:51:17 -0500

We have all heard stories about enterprise projects gone bad. An excerpt from a recent IDG News Service story follows: "IDG News Service (Boston Bureau) -- The U.S. Air Force has decided to scrap a major ERP (enterprise resource...

Choosing BPM Software

scott — Wed, 13 Feb 2013 16:06:46 -0500

Every now and then, I see posting in a LinkedIn group asking for software recommendations for some particular business category. Let's be real for a moment - if there are 100 software options available, maybe half of them can work...

Embracing BPM

scott — Wed, 06 Feb 2013 14:50:43 -0500

BPM is a management approach that is available for anyone in business. Why are there companies that have not embraced BPM? The #1 reason, as I said in my last blog, is that people just don't have time to take...