Howdy from the Customer Support department!

As you Bidray insiders know, we sure take in pride in the quality of our service. Our dedicated Support Team is always there for you if you have any questions or concerns! It sure is great fun to congratulate you on your latest wins and keep you guys posted on the statuses of your shipments.

Recently, our win limit of three items per week has been a hot topic in the feedback we have received. Some are down with it, while others would rather be bidding without someone telling them that they need a break when they’d rather be taking down unbelievable bargains.

After our last team meeting we all agreed that we’re ready to take action and give you the kind of auction experience You want!

What do you think about the Bidray winning limit? Send your feedback to support@bidray.com and fasten your seatbelts for upcoming changes!

Yours,
Larry

Stay tuned as we enroll the biggest improvements to Bidray yet!

The new changes will:

- Make bidding more fun!
- Boost your savings!
- Let you chose between more auctions!

and…

We hope this improvement will make using Bidray faster and more fun for you!

Stay tuned for more…

Regards,

Will W.

Hi Guys!

We just had a very exciting week after our crazy deal, which turned out to be a huge hit among our users! Thank you all for making it so successful. More visits, more signups, more bids and more everything! User activity almost tripled! But we’re really happy to see how our super-servers responded to the sudden spike which exceeded our expectations. The bumper was the fact that we didn’t recieve even a single complaint regarding ANYTHING during the offer! Our super-systems and super-team managed everything perfectly!

And then comes another good news for you all. Now, apart from the security certification by Verisign Inc Bidray is now certified by McAfee as well. It means our security standards are higher than before so you are safer and more secure at Bidray!

And here, I am tempted to add a few more facts you never knew about Bidray! We are a not-so-small decentralized group of young happy entrepreneurs who work very very hard in the back-end. We value User Experience more than anything else, and that’s the reason we verify each and every account manually! We make sure your details are correct and accurate, and on a slightest hint of doubt, we promptly call you up on your contact number and ensure that we have the proper details on file. At any point of time, 80% of our team is online, monitoring every auction, every signup and every bid. We don’t give any automated/pre-written response for your support request. Each support request is promptly viewed by a support professional and action is taken immediately. Our blog posts, twitter updates and email newsletters are written and posted by REAL people manually to make sure every word makes sense and is relevant.

That’s all for now. There is so much more about us. I will keep you updated!

-Arun

Just after we explained Auction 2.0, hundreds of emails are pouring in! We are super-excited to see the excitement level of our users! So today, on our 2nd month birthday, we decided to launch our craziest deal yet! We’re having a never-before-never-again SALE for you! Does $0.5 per bid sound exciting? Hell yeah!
Here is how it works-

In the next few hours, when you purchase Bid Pack - XL (200 bids / $200), you will get
400 bids for the price of $200!

Never before has there been a similar offer open to the public!
There wont be any similar offers again for months to come!
Because of the huge discount, only the first 100 purchases will be doubled and the offer will expire at Midnight Central time, but will probably run out much before then!
Also this offer is only valid for existing users of the site.

If you still see the offer on the “Buy Bids” page, then you still have some time left!

Don´t miss out on the $0.50 bids offer before they run out to somebody else!

Here is how to grab the deal-
1. Go to www.bidray.com Now!
2. Login and purchase Bid Pack - XL (200 400 bids for $200)
3. Get 400 bids to your account!

Hurry! Only the next 100 sales until midnight will be qualified for the offer!

Rush in your questions/suggestions/comments fast! I hope ALL our readers avail this offer before it ends! i would encourage you all to follow us on twitter @bidray. That is the fastest way to know the happenings/super-deals/craziest-bargains in Bidray.

Good Luck!

During a recent business event last week, a newsperson asked “how are you different?”. I immediately figured out what exactly he wanted to ask. It was “how are you different from other auction sites?” in plain English. I replied, “Because Bidray is Auction 2.0, bigger, better and crazier than normal online auctions!”. And now, here is the explanation to that.

How many times have you seen auction prices reaching close to the actual price of the product? familiar , huh? I know. And no matter how much you bid, or how fast the auction ends, you just cannot win an auction unless the price reaches the real retail value of the product. And then, once you win an auction, you’re shown the huge price for shipping to your state. Since you have managed to “win” something in an auction, you’re not supposed to complain over the unreasonably high shipping charges. So you eventually end up paying much more than you had expected, and you never return to that site again

Well that makes sense, because paying up such a big amount is not what you participated in that auction for. And here is when Auction 2.0 comes into play. We, at Bidray, make winning an auction more fun than ever! If you notice closely enough, you can see that most of our products are won before they reach one-hundredth of their retail value! And every time you bid, the price is raised by only one penny at a time! That is how it got the name penny auction.

Here are the top 10 features of Auction 2.0 at Bidray which differentiates us from the other auction sites.

1. 1. Auction always starts from $0.01
2. 2. You can bid easily by SMS
3. 3. Price raises by just 1 penny in each bid
4. 4. Auction time raises by just a few seconds
5. 5. The Bid Buddy can place bids for you when you are away!
6. 6. Most products are won for under $1!
7. 7. No shipping charges!
8. 8. You can reach us directly via major social networks
9. 9. 100% of the final sales price is donated to a charity of your choice!
10. 10. You get free goodies every now and then!

There are lot more things special about Auction 2.0. And we want you to explore them yourself! Think Penny Auction, think Auction 2.0, think Bidray! Keep Winning!

Update: This offer has ended on August 29 '09.

Hi all!

Last week, we had announced our “follow us for free bids” offer (read about it here). Since then , we have recieved lot of emails from our happy users asking how to claim their free bids after they start following us. Here is how to do it in 3 simple steps -

1. 1. Sign up for twitter (if not already done so, it’s really worth it!)
2. 2. Go to www.twitter.com/bidray/ and click on follow (grey button between our logo).
3. 3. Let us know your twitter and bidray usernames using the comment form below or send an email to twitter@bidray.com with your usernames, with “follow us for free bids” in the subject line.

That’s it! You’re done. Then, as soon as we recieve your usernames, we’ll start the verification process and if your usernames are valid, your free bids will be credited in your bidray accounts within 24 hours! If we find your username incorrect, one of our super-friendly relationship managers will contact you (on either your twitter or bidray account, whichever is valid) and make sure the bids are credited to your account.

At Bidray, winning is easy, isn’t it!
The Bidray Team

Update: This offer has ended on August 29 '09.

Phew!

What a month! More signups, more users, more bids, more products and a larger team! And hence more need for speed, so we got more CPU power, processors, servers and a more reliable fool-proof backend! That’s the reason we couldn’t update this blog this entire month. But now we are back, energized and equipped with more powerful servers and a bigger team. Yes, there are more people in the Bidray Team now!
Our support team is bigger, our “nerd” technical team is larger and we have some great designers and marketers on board!
We´re all eager to see what will happen next!

All this time, we made sure to reply and respond to each and every email/suggestion we received, and our users were happy to see the interaction. In fact, we were amazed to see the number of visitors coming from various social networks! So we decided to take the interactivity to the next level!

We noticed that we are getting more number of suggestions and feature requests than actual support issues. And hence we felt the need of getting closer to you! So apart from the supercool designers, world class back-end professionals and super-friendly support team in our office, we now have a dedicated team of social media experts. The regular support form will still continue to work, and in addition you can now reach us in many more ways!

For now, you can follow us on twitter @bidray to know about our latest products on sale and the latest bargain options. And as we promised, we’ll never fall short of goodies. The first 500 users to follow us on twitter will receive 3 free bids each! No catch, no strings attached. Even if you have received the free bids by any other promo, you are still entitled for these bids. We call it the “follow us for free bids offer”!

Also, you can visit our youtube community here. You can see the video reviews by our latest winners here! We are in process of creating user communities in facebook, linkedin and orkut as well. In the coming weeks, you will see us on more social networks worldwide.

We welcome you to the world of a pleasant User-Experience,
Team Bidray

Update: View this post to know how to claim your free bids for the “follow us for free bids offer”.

4 days of launch, less than 25 hours of auctions, 434 users, 18 items sold for $29.34 having market value of $3009.88! Need we say more?

In such a short span, our users have won Cameras, Ipods, Nintendos, Widescreens, Audio systems, Camcorders, Webcams and many more products! And there are even more products ready to be won. New products are being added into the auction every hour!

You’re experiencing the world’s craziest bargain auctions! We’re proud to welcome you to the next generation auction concept! Winning was never so easy and never so exciting! Bidders are winning multiple products! What are you waiting for? Sign up for Bidray, the world’s craziest penny auction website!

ciào,

After months of waiting, finally we’re up and running! And it feels great to finally announce the official launch of Bidray! Last night, we had a feeling that we are late, but the visitor statistics pumped us back into form! Needless to say, we are on the clouds. And why not? After all, it took us over 24 months of market research, 8 months of non-stop work, over 12,000 lines of code, several hundred emails, 10,000 air-miles and not to forget the several thousand cups of Caffè espresso, including the ones we had a few minutes back! We’re extremely excited to see the login and page visit statistics!

We really appreciate the response we got to Bidray’s free-bids-to-bug-finders campaign which we started last month! Luckily, we didn’t find many bugs and the users reported about the same error, but we happily awarded free bids to every email sender!

One thing which you must have noticed in this post, is the fact that every line ends with an exclamation! Yes we noticed that, but we couldn’t help it!

Thank you people!

Hello!

We are all set to launch next week, that is, in 3rd week of February. The kind of responses we have been receiving from you for last two weeks is just amazing! We have received dozens of emails, retweets, feature requests and more! Our entire team is very very excited. And you can feel the enthusiasm in our performance next week. We have tried to answer and send goodies to each and every email we received. If you haven’t received your’s please let us know. We respond REALLY fast!

On a side note, now you can follow us on twitter as well. Currently we are in private mode, just send us a follower request, and we’ll pull you in as soon as we are ready.

Thank you again for the overwhelming response. And we loved our new colors, didn’t you? Let us know!