Assured Performance Network News

DRP’s Must Comply to Fair Trade Practices and Consumer Protection Laws, Too!

admin — Fri, 01 May 2009 19:51:42 +0000

When is enough, enough? On a warm spring day in Atlanta, Georgia in April, several prominent collision repair notables barked out “Enough is enough” as a declaration that they could no longer standby and accept the distorted and seemingly arbitrary demands, concessions, and illegal steering insurers do each day all over the country. Perhaps that was the tipping point when many others, even those not in attendance, shared the sentiments that enough was enough. They and thousands of others finally reach their breaking point with the way insurer direct repair referral programs are being managed throughout the country. But nothing [...]

Not Again! Corruption & Abuse Demands Reform!

admin — Fri, 01 May 2009 19:50:56 +0000

Just 18 days following the termination of Gil Palmer from the Auto Club, allegations of accepting bribes and abusing shops have surfaced around two more upper management insurance representatives in charge of direct repair programs. The two have allegedly accepted bribes that include a large screen TV purchased by a body shop and loaded into her car, and the other for abusing shops and possibly accepting a 5-carat diamond ring and a lavish automobile! These allegations are separate from any actions by Palmer, but they involve some of the same cast of characters. Are they guilty or innocent? Will we ever [...]

‘Cuse Me, Sir! Who Do I Need to Pay Off to Get On Your DRP? (revised)

admin — Fri, 01 May 2009 19:50:15 +0000

by Scott Biggs Even after 30 years of evolution, the only thing that has changed in the game of insurer bribes and body shop payoffs is apparently the price tag! One might think that with the invention of the DRP, all of the technology reporting, and the monitoring and measurement of key performance Indicators (KPIs), the good ole boy network would have been replaced with a legitimate system whereby shop earned their way onto a referral list. However, it would appear that the only thing that has really changed from past decades of a few unethical shop owners “greasing” some insurance [...]