Andy Martin - YRC Logistics EU

11th Hour, 11th day, 11th Month

2009-11-11T17:17:00.004Z

Today, the biggest thing on our minds should be thinking about the millions of people who have been killed in conflict. Our day to day challenges pale into insignificance in comparison. http://www.poppy.org.uk/

Good luck with the operation

2009-10-28T08:45:00.000Z

Good luck to our Financial Director Darren Williams, who is having his eyes corrected by laser today. If we thought it was hard to get expenses approved before, it will be impossible now!

Glasgow Exceeds Clients Expectations

2009-10-26T09:15:00.003Z

I was updated over the weekend on a situation which I believe most logistics companies would have said "it is outside our control" or "outside our responsibility".

Our team in Glasgow did not think like this and the result was a negative situation was turned into a positive one. I received a client message this morning as per below which is a great start to a Monday morning, my thanks and appreciation to the Glasgow staff.

"Catriona, This is just a mail to say thanks for the support of you and your team on Saturday. It looks like the cause of the confusion was the cargo wasn't fully unloaded from the plane in Houston on Friday. As you know the crate arrived in Houston on Saturday evening, our team in the US worked late into the evening on Saturday to retrieve a difficult situation and satisfy our customers needs. Thanks again for your support."

Do Something Amazing

2009-10-23T09:52:00.005+01:00

For staff based in YRCL Egham office this Sunday 25.10.09 you can give blood at Egham Youth Centre. If you are not a blood donor already if you log onto https://secure.blood.co.uk/ you can register plus establish the next venue in your area. It is one of those things we can all do that saves lives but costs nothing.

YRC Logistics to Launch UK Distribution Service

2009-10-22T14:46:00.004+01:00

I had an interesting meeting this week during which we agreed to partner with a company that will now allow us to offer UK distribution of parcels & Pallets for our clients. Over the past two years we have been able to deliver significant savings to our clients with our European Transportation Management system and we believe that we will now be able to do the same for UK parcels using an advanced technology solution that selects the best service provider for each shipment as well as managing, tracking and reporting on each delivery, so what is normally a labour intensive task for our clients to complete in house, could now be greatly reduced if not eliminated.

Engage do not Enrage

2009-10-16T14:36:00.002+01:00

I wonder how many of us are guilty of thinking we engage with our offices, agents and partners overseas when indeed we are probably just telling them. I know I do this in my home life when I call my wife to say I have booked us to a dinner party to meet an important person when I should be explaining to her why it is important and why she needs to miss the X factor! Seriously I get away with it because she has been with me for over 25 years but in business it is different.

One of the core items we have for client reviews is finding ways to add value. A conversation could go like ' Mr Client as part of our process I need to find a way of add extra value to your business and I have discovered by consolidating your goods from X and Y via origin Z, I can save you £££ annually'.

If we then just send a message to our origin offices to say we have a change of SOP and please follow these new instructions we are telling and not engaging. What we should be doing is engaging them in the solution before we present it to the client, they may add others ideas to help with our drive to add value to the client, but as a minimum, they will be engaged and continue to feel part of the solutions we are offering our clients.

I have worked at a number of global logistics companies where this is an issue. It is good that we recognise this and work hard on continually improving internally to ensure we are giving our clients the best options.

A Tribute to Bobby Robson

2009-09-22T19:40:00.001+01:00

For those football fans reading this you will be aware of the sad passing away of Bobby Robson. His memorial ceremony was not just about football it was about a person that did the right thing in his life by the way he conducted himself and treated others.

One of his final public comments was profound, "I was born into a black and white world, but as my last great challenge draws to a close, I am more than ever convinced that we are surrounded by light, and not darkness." Bobby Robson 2009

Getting Into Your Customers Head

2009-09-10T22:23:00.001+01:00

I heard this story the other day from a very successful business professional. I thought it was very valid especially in a global service industry where personal knowledge and knowledge on your organisation combined with team support is critical.

When I was in my teens I worked a summer with my uncle who was an engineer in Manhattan. He purchased a lot of building material. I remember an endless stream of sales people trying to meet with him. I'll also always remember something that stuck with me from that summer. I asked my uncle once how he decided which products to purchase as all the sales people told a good story and had similar prices. My uncle told me he listened carefully not to the language of selling but to who knew the most about building products and how their products would benefit his firm.

That is what we need to teach our people. Most buyers think like my uncle did..

Welcome back to a familiar face

2009-09-09T11:13:00.006+01:00

It is with great pleasure I am finally able to announce that Louise Coveney will be returning to work with us at YRC Logistics. Her official start date will be Monday 14th September and it is always good to hear when a member of staff who we did not want to lose to the competition returns to the company. I am sure that the new experiences she learnt whilst away from us will help her as she starts a new chapter at YRC Logistics and I am sure everyone will join me in welcoming her back.

Freight rates rise, but is the bigger issue reduced capacity?

2009-09-08T18:26:00.003+01:00

I am sure that everyone involved in transporting goods globally has seen the massive over capacity in the first part of 2009 on shipping routes resulting in rates dropping dramatically, particularly were directly relevant to me on Asia-Europe. With carriers reducing this capacity and demand increasing some have now restored rates to almost the same as they were in 2008.

It is interesting to see a headline in a trade publication this week that shows an airline is increasing it's rates by 25% globally over the next few weeks. Similar to container capacity there has been a reduction over the past months by many airlines, but there is definitely a strong push by these airlines to increase rates now. The balance for us as companies offering freight forwarding services is the need for the best deals without allowing the reduced capacity to damage our clients supply chains.

This is a key topic on our European procurement strategy and indeed our global procurement strategy. YRC Logistics has built a network of partners, not all of them trading clients, in which we share market intelligence on global rates and help each our with procurement strategy. If you are interested in more information on this subject please contact uksales@yrclogistics.com

Cove Youth U18

2009-09-05T09:52:00.003+01:00

The team I am involved in Cove Youth U18 are at home to Flackwell Heath U18 on Wednesday 9th September with KO 7.45pm. Entrance is £3.00 but 50% reduction if you show this message.
Ground address is http://www.covefc.com.

The best burgers in Hampshire are available from the refreshment area.

Power Canvassing

2009-08-24T13:20:00.002+01:00

Last week our 12 strong sales team spent some time together over a day working on Power Canvassing.

Part of the coaching includes making sure we feel good about making prospect calls, as well as ensuring that we highlight the value we are able to add to our clients and that their requirements match our global service offering.

The day involved a video, debate, role play and ended with 90 minutes of Power Canvassing putting into practice what they learnt in the earlier sessions. The 90 minutes session was a great success which the sales team securing 26 appointments with some good prospects and importantly their business requirements fit our strengths and service offering.

Working on Vacation, A Chore Or A Choice?

2009-07-30T14:22:00.005+01:00

With the holiday time now on us we recently had an interesting debate among YRCL EU management. The European legal requirement is a mandatory 28 days and in some EU countries it is even higher, this is very different to many of our own offices globally.

While our business leaders will often not take their full holiday allocation because they view this as their own company, which also means that when they are on vacation they will continue with their meetings, calls and general communication.

The argument can be that it doesn't give people proper time to switch off, but our clients never stop, so we also can never stop although we can scale down. It is also important that we have a team around us that ensures our clients do not suffer because of our holiday periods.

As I sit and watch a Spanish sunset with my family a few hours work each day is a small sacrifice. Modern technology give us the best of both worlds as had this been 20 years ago without a blackberry or similar technology I would not be here.

China raises rebates to shore up exports

2009-07-13T16:13:00.003+01:00

The purpose of these rebates are to stimulate more trade between overseas buyers and Chinese exporters, the benefit will be a reduction in your prices on all applicable products shipped after the 1/06/09.

China has raised export tax rebates on more than 2,600 items, including processed farm products, machines, shoes, hats and toys, as of June 1, the Ministry of Finance (MOF) announced Monday.This is the seventh time that the nation raised tax rebates since last August as to shore up exports amid global economic downturn. A ministry official, Liu Shangxi, told Xinhua the latest rebate increase reflected the government's efforts to spur the economy by combining domestic consumption and export industry."China's exports still face difficulties in the short term.

The tax rebate increase would help exporters reduce costs and shore up exports," he said.According to a notice jointly announced by the ministry and the State Administration of Taxation, tax rebates on TV transmitters, sewing machines were raised to 17 percent, and that on canned food, juice, shoes, hats and toys were up to 15 percent.Tax rebates on plastic, porcelain, glass and aquatic products were lifted to 13 percent, steel products, including scissors, to 9 percent and cornstarch, alcohol to 5 percent.

For more information on the full rebate % for the products you source from China please contact richard.ferris@yrclogistics.com

YRC Logistics - President Visit

2009-07-10T13:56:00.004+01:00

Our President John Carr has departed today after a week trip where he reviewed our business & strategy for Europe as well as joining sales calls & client visits and ended the week by participating in our national sales conference.

Over the years the value for us and our staff is gaining ideas from high level visitors such as John and this trip was no different. The meetings were not stage managed as we feel that by only viewing the good, bad and the ugly can we really gain the maximum value in terms of ideas for our business.

Day 1
Started with an overall European business strategy review and planning session.

Day 2
I will look back on with a smile as a high potential sales visit with one of our Global Development Managers (GDM) had been pre-arranged, but unfortunately the prospect cancelled that morning. We understand that this happens and it is a hazard of sales but was disappointing and we had to find an alternative.

That meant the closest GDM geographically obliged by diverting to the office and taking John into two calls. The first was again a high potential prospect, ideal for John to visit with us, but they advised in the meeting that the day earlier their location had been put on notice to close and all staff were being made redundant. This is terrible news for them personally but also for our GDM who had our company President next to him. To the GDM's credit he was professional, sympathetic and still managed to conduct a good meeting.

The second was a client visit that this GDM is responsible for. It is very small in terms of revenue & size but personal to the GDM and we believe personal to us as a company because we believe you cannot turn service on and off. To understand the story you need to picture our President who is responsible for a $1 billion global organisation sitting on a settee being given tea by the very pleasant wife of our client stroking their four cats. In addition we had a communication issue with this client. which meant that the client was not happy.

We promised John that during his trip he would see us 'warts and all' and although it was a new experience for John sitting in a lounge of a small family business, the way we conducted ourselves in resolving the problem showed how strong our culture and our core values are. During the debrief of the day, John said 'that it was very humbling to sit with the family and the situation reinforced how we feel, which is that we do not just move boxes for our clients, we are responsible for their livelihood'.

For me this highlights the client focused culture that is driven down from the leadership of YRC Logistics to all levels of the organisation.

Day 3
A meeting was held with a large global client to discuss our forwarding and distribution services within our specialist retail environment which was very positive.

Day 4
John actively participated in our national sales conference where he saw the top three opportunities for every GDM and how they are providing a solution for the client with the focus on 'what else can we do to help our prospects and clients'. It was good for us to review the national sales figures and pleasing to see that even in a difficult economy our sales force is far exceeding expectations in terms of new clients trading with us.

Finally I also tried to explain the rules of cricket whilst the second day of England V Australia was in progress. I am sorry to say that I did not do a good job, as John suggested that if it is a draw after 5 days shouldn't the two captains get out to the middle and 'do battle'. I am not sure what the members of Lords would think of this amendment to the laws of cricket, but it did make me smile.

YRC Logistics UK earns highest Authorised Economic Operator (AEO) Certification

2009-07-02T12:19:00.003+01:00

HM Revenue and Customs issued Authorised Economic Operator (AEO) certification to YRC Logistics UK with effect from July 1, 2009. The AEO certification status is “Full (F)”, which entitles YRCL to benefit under both the security and safety and the customs simplification regimes. This status allows YRCL clients with similar accreditation to enjoy the full range of AEO trade facilitation benefits, such as fewer physical customs inspections at EU borders and easier reporting.

The AEO objective is to enhance supply chain security through granting recognition to reliable traders and encouraging best practice at all levels in the supply chain.
AEOs are able to benefit from facilitation for customs controls or simplifications for customs rules or both, depending on the type of AEO certificate.

There are three certificate types:

· AEO Certificate—Customs Simplification
· AEO Certificate—Security and Safety
· AEO Certificate—Customs and Security (so-called "Full Certificate")

Obtaining Customs Simplification/Security and Safety Full Certification status required YRCL to meet the qualification requirements for both the AEO Customs Simplification Certificate and the AEO Security and Safety Certificate. The comprehensive criteria encompassed standards relating to the management of commercial and transport records; general good standing and stringent security measures concerning the management of the entire supply chain.

Most importantly to our clients, YRCL’s AEO certification status will now permit AEO certified importers and exporters to enjoy the full range of benefits, including fewer physical and document-based controls, priority treatment of consignments and choice of location for customs controls.

For more information please contact Vince Thomson, YRCL UK Global Services Manager,
TEL: +44 (0)1784 480104; EMAIL vince.thomson@yrclogistics.com

Customer First Policy = Immediate Answer To Customer Requests

2009-06-18T10:35:00.009+01:00

Over the last couple of weeks we have seen shipments increase from some of our key clients, this is a promising sign and I hope that it continues. I believe a logistics company with its core service offering of freight forwarding needs to differentiate itself and at YRC Logistics we believe that the "YRCL Way" and our customer first policy helps us to achieve this. Over the last 6 months we have ran fairly lean so it is with mixed feelings when I see staff concerned because they have not been able to answer every single request immediately. But what I do know is that having an almost 'frenzied' approach from our staff is the right standard to set.

If an answer is not immediate but it is achieved as near to immediate a possible (plus a few minutes), then we continue to be true to our DNA which makes us duty bound to serve our clients better than anyone else would do.

The YRCL internal minimum service standard (MSS), highlights this as a formalised customer service process which I do not believe is common to our industry or competition. This culture has been nurtured and evolved over 15 years through many long days and nights and with many 10 year plus veterans treating every call as though it was their own business. The satisfying aspect for me is to see our teams pull together, help each other out and end their day with a sense of real achievement, even if that is late into the night. Nothing is more important than us serving our clients better than anyone else would do.

You are all invited to @Tuesdaytweetup Southampton

2009-06-16T13:57:00.004+01:00

What is a TweetUp?

noun, A real world meeting between two or more people who know each other through twitter.It’s for all those addicted to twitter and those just getting the hang of it - to share ideas, TweetUp or just network.@Tuesdaytweetup is organising the time and the place for people to meet, to have a few drinks, exchange ideas, network and to just "TweetUp"Its free, kicks off at 6:30pm at Dockgate 4 Piano Bar, Southampton on the 16th June and yes you are all invited.

Not an hour goes by on twitter when tuesdaytweetup doesn't witness followers helping followers out.

It is really great to see and that was the inspiration for the tuesdaytweetup. It's a local event, to share ideas and bring the world of twitter into the real world. It's so true, at the last tweetup people felt as if they already knew each other, when all they'd been up until the event was just an avatar on the twitter timeline.

Twitter is a great ice-breaker and the tuesdaytweetup provides the time and space to really get to know your followers better and maybe find time for some business as well.

For more information you can twitter http://twitter.com/clar_key or http://twitter.com/tuesdaytweetup

Walk In The Park

2009-06-12T12:16:00.003+01:00

In our industry where it is commonly agreed that formal training should be supplemented with on the desk coaching, it is great for me to walk into our Birmingham office with my manager Mike Collins, Senior VP of Global Operations & Sales. to hear how Tony Calnan our regional manager of 15 years talks so enthusiastically about his business unit as well as how he looks forward to Friday when he holds coaching sessions with his team.

These sessions can vary from simple "Customer First" examples to customs duty saving opportunities via regimes such as "first sale rule" or more in depth supply chain solutions.

The great thing to hear is how these are all focused on 'what else can we do for our client'. My job is a absolute walk in the park with guys like this on our team and staff in our offices so eager to be the best in the industry.

Making A Postive Difference For Our Clients

2009-05-22T10:24:00.005+01:00

To round off the week I received a fantastic telephone call updating me on a business review with a new export client that produces staging equipment.

The client moved straight into our top 50 in April and during the review their senior management team advised us that we had made such a positive difference to their business compared to their previous forwarder, the main reasons for the increase in service is due to the information they receive about their shipments, YRC staff enthusiasm and competitive solutions as key reasons why they are so pleased to have made the change.

A keen eye on driving clients costs down

2009-05-16T09:11:00.002+01:00

My week ended with Markus Higham and myself on a conference call with 40 sales and key management staff from 11 countries across Asia. Markus is the YRCL EU internal focal point to support our staff and clients with the best solutions to improve their supply chain with a keen eye to drive their costs down. Sometimes, actually often, this includes questioning how and when they move their cargo (or rather should I say their livelihood) around the world. In difficult economic times, calls like this remind me what a difference we can make to our clients by (forgive the cliche) acting global but thinking local.

Good Manners Secures New Client

2009-04-23T15:53:00.013+01:00

This is how simple, basic customer service combined with industry knowledge can achieve powerful results.

The below is an interesting example about how a prospect client did not receive basic customer service combined with industry knowledge and achieved a powerful result, but not what the client was expecting!

Last week our prospect client booked a road freight shipment to Austria with their present freight forwarder (who we shall call Mr Forwarder).

The shipment was collected via truck and was to be transshipped. Unfortunately the consignment missed its connection. The client's Austrian customer informed them that consignment did not arrive. Unfortunately Mr Forwarder did not advise the client about the missed connection or the late delivery. to add insult to injury Mr Forwarder advised the client that the final delivery could not be made for another 4 days.

Unfortunately the consignment was needed urgently by the clients customer so they requested to Mr Forwarder that another shipment was booked via airfreight to Austria. when the shipment was delivered out of 5 pieces only 4 were delivered to the end customer and to this day it is still missing in transit and the client has not been offered any form of compensation or even an apology.

Unfortunately for Mr Forwarder YRC Logistics has been visiting this client and had verbally agreed to trial in the near future, during a meeting with the client yesterday we were asked to quote on a DDU Air Freight to California. The GDM called the local Manchester office during the meeting and secured a price immediately in line with the Quote to Win Process.

The client also emailed Mr Forwarder for an ‘Urgent Price’ for the same job and received no response back. After half an hour the client called Mr Forwarder and said that the price was urgent and could they please get back to her as soon as possible as it was for a collection the following day.

After another 45 minutes and nearly close of business, the client called Mr Forwarder again. Her contact told her that they would not be able to get a price to her that day and it would have to be the following morning.

YRCL won their first piece of business from Mr Client as a result.

My summary would be: -

Having a service failure is not good, but how you react is very important. Aside from monitoring the original delivery at the appropriate danger points, the airfreight shipment that followed the failed delivery should have been managed with 'gold plated service' to ensure the client knew where is was at every stage and to make sure it was delivered on time. The client should have felt before the shipment departed, comforted by the shipment planning.
Replying immediately is a common courtesy but in our industry it is also a 'must do'. Nothing else is more important.
Being chased by a client is a disaster, not replying after being chased is inexcusable.
Freight Forwarding has many complications but some areas like replying immediately, managing shipment movements are actually fairly simple.

Aside from excellent (or even good) customer service, I believe that replying immediately to a request from a client, internal or external is just good manners that my dear old grandmother taught me every day some 40 years ago.

Don't just do what the clients asks you to do, ask questions!

2009-04-20T13:05:00.005+01:00

When I discuss moving clients goods from A to B to some of my friends they say 'what is difficult about arranging transport of some boxes'. The reality is we do not move boxes we manage our clients livelihood.

Often when a client asks us to move their goods from A to B via airfreight, we could be like most forwarders and just carry out our clients request. when in fact by asking basic questions such as:-

When is the shipment ready?
When does it have to been delivered?
What is the reason for the shipment?

We can plan a solution that could include consolidating the shipment or using an alternative airport or even amending the transport mode.

Asking a few pertinent questions allows us to find the right service at the right price to meet the clients delivery requirements. It also allows us to establish if there are additional benefits outside the physical movement such as taking advantage of customs regimes

Once we have this information we then build a clear solution on how the clients livelihood will be managed through each of the major danger points with appropriate communication.

Business is serious and important but sometimes things outside work are priceless. The below was one of those moments.

2009-04-14T16:41:00.001+01:00

Match Report

Hampshire County Cup Final U16

Sunday 5th April 209

Cove Youth 2 - Aldershot Town 1

The omens were good for Cove being awarded the home team status at Fleet Town for this final as it is over 2 years since they have lost at Cove.

Playing downhill in the first half both sides worked hard to limit the chances. The Cove midfield started to create some openings and took the lead after 20 mins. Perry Coles delivered a dangerous free kick and the Cove centre back, Josh Kipping, was there again to take his goal tally to 7 for the season. Cove opened the Aldershot defence with a good move before a Steve Smith quality finish made it 2-0. After the break Aldershot pushed hard for a way back but defensively Cove remained very strong until with 15 mins to goal Aldershot forced an opening to make it 2-1. Cove held firm for a hard fought victory.

MoM: Josh Kipping

This season's goal scorers: Perry Coles (11) Michael Kyle (10) Steve Smith (8) Lewis Cotugno (7) Josh Kipping (7) Davy Newbold (6) John Hilton (5) Connor Burrows (5) Kristof Gyuge (5) Daryl Millist (2) Louis Martin (1) Joe Turner (1) Own Goal (1)

This seasons MoM awards: Louis Martin (3) Josh Kipping (3) Joe Turner (2) Davy Newbold (2) Perry Coles (2) Steve Smith (2) Connor Burrows (2) Marc Simmonds Lewis Cotugno (1) James Shaftoe (1) Joe Whitcher (1) Kristof Gyuge (1) Tony Kavanagh

8 Reasons for Sales to Succeed

2009-03-23T12:17:00.008Z

We recently had one of our sales team (Global Development Manager - GDM) move on. He was/is a great guy who joined us 18 months ago after a difficult period in his career and I would like to think he enjoyed his time with us, as well as taking with him more sales and operational knowledge. This guy used all the support areas that we have developed to have a very successful 2008, but unfortunately he was offered almost double on his basic salary plus reduced targets which on the surface is hard to compete with. We all have to do what is best for our family, that is our first responsibility, but his departure was a shock and made me reflect on what we provide for our sales team compared to our competition.

As a freight forwarder having a strong understanding of how to move freight around the world, how to consolidate and build solutions to suit the clients needs are of course a must. Building support to stop sales doing the things that stop them selling and helping sales to succeed is also a must. I have been at, and worked in sales environments where I was given a Yellow Pages and a tariff, then advised “see you next month for your review.” Not a great experience and unsurprisingly I failed.

The YRC Logistics sales process includes a weekly teamwork call with sales and all the support teams (technology, regional managers, compliance, EU transportation, freight solutions, customer service and procurement) plus me and fellow Directors where we all dive into the main prospects of each GDM pipeline. We discuss what more can we do locally or globally to support the GDM, such as can I join a visit (they tell me this is the kiss of death!), what extra value can we add to the supply chain, have we used the support services and if we cannot find a winning solution or the prospect does not have pain, or no desire for change, then we agree AS A TEAM to move on and work on another prospect.

We as a company can always do more for our staff, as we can for our clients, if we think we are the finished article then we have our heads in the sand. In this industry you learn every day and the departure of a successful GDM makes you evaluate your sales process and support services, which is why we asked our GDM’s for feedback, the responses were varied, but all very similar to what you see below from one of the GDM's. It is great to read, but even though I am pleased, I am not satisfied as always believe we can do more.

Feedback from a GDM: -

Proposal Genie

This is a fantastic tool and can be tailored to suit the individual requirements of the prospect – now I know my way around the various pages, it takes no more than 10-15 minutes to produce a professional and impressive document. I do tend to amend some of the text in Word and check the relevance of all the information but again this takes me 10 minutes instead of hours starting from scratch. Having the ability to convert to PDF and email also is a great advantage although it can clog up my mailbox somewhat.

Sales Support

I think it’s great that Jessica provides us with the credit checks, import trade information and introduction pack for the appointments, prints and sends the proposal genies. Dawn Taylor is also a fantastic resource and she is great at getting into some of the more difficult appointments – most other organizations expect you to get your own appointments with no help.

SME’s (Subject Matter Experts)

I have to say that it is great to have the depth of knowledge within the organization to call upon. I am constantly working with Steve Birch, Sharon Robey and Chris Birch to close business and try to win the business. I would also say that TC has been a fantastic support in my understanding of import regimes like SIVA etc.

Walking the Walk

Having brought on a few customers now I have to say that we do not just pay lip service to our promise of customer excellence. Chris Birch has been a fantastic support, making sure that everything goes to plan and that customers and informed and happy. We did a review yesterday at XXX where we had it confirmed that we are now their forwarder and the comment from the lady who does the day to day job was – “it great to get answers to our questions, in fact Chris gave me copies of our paperwork before we had them”. In terms of what that means to me – I go out and promote our excellence with confidence knowing the team won’t let me or the customer down.

Depth of Services/Toolkit

When I first started at YRC my perception was that I would be looking for import accounts – sea and air – I am pleased to say that I was very wrong and its great for me to be able to walk into a prospect knowing that we have a solution to offer them

Management Support

I feel that the YRC management is approachable, supportive and helpful; this has not always been the case in other organizations. The comments on this morning’s call were very true when Marty said that XXX Logistics give you 6 months to hit targets or you are out – I have worked for organizations with this mindset. YRC are encouraging and work with me to achieve the results needed.

Admin

This is a niggle that it takes a long time to complete reports, dynamics, check FCL, credit checks, import info, sales packs, proposal genies, conference calls – oh and get appointments but when I step back and look at other companies I have worked with, in reality I have always had to do these things and this is what makes us professional in our approach

YRC Brand

I find that when talking to someone for the first time they have never heard of YRC – on one hand this is good because they have no perceptions but on the other, it can take me longer to persuade someone that we are what we say

"I feel part of an exciting team and that YRC will be taking the UK by storm, building a fantastic reputation for being the company to partner with and trust – I am glad I applied for the job! ”