Amazon Seller Support Blog (Amazon.co.uk)

Amazon Services Europe is attending the upcoming Great British Business Show

2012-05-07T02:11:36-07:00

Amazon Services Europe will be participating at the next Great British Business show that will take place in London on May 17-18 2012. Stand 738. Chris Poad, Director of Merchant Services, will be one of the key speakers and will show how Amazon Services Europe, through its suite of seller programmes is enabling merchants to take advantage of Amazon’s know-how and technology to manage businesses of all sizes and scale at home and abroad. Chris will be presenting on May 17th at 12:30 in Keynote Hall 1 – the presentation is aimed at established businesses and at 14:45 in Keynote...

ARE YOU READY TO SELL INTERNATIONALLY?

2012-03-08T02:55:47-08:00

With Amazon you can – Easily, cost effectively and with minimal risk and outlay Amazon is constantly looking for new ways to help its merchants sell more. With the recent introduction of the Amazon Europe Marketplaces Account and Fulfilment by Amazon‘s European Fulfilment Network, Amazon can help you expand your market reach and business to tens of millions of potential new customers throughout the European Union. Team up with one of the world’s leading internet retailers and join over two million active sellers generating billions in sales on Amazon every year. Now from one single home marketplace account and for...

NEW- Export for Multi-Channel Fulfilment now available in the EU

2012-01-26T07:13:43-08:00

Amazon is constantly looking for new ways to help sellers grow and reach new customers. As we embark on another year, we are pleased to be able to offer delivery of off-Amazon orders to sellers’ customers in all 26 EU member states. With Multi-Channel fulfilment, FBA sellers can choose to use their inventory in Amazon’s fulfilment centres to fulfil part or all of their orders originating from their own website, other third party platforms, catalogue or even in-store sales. Until now, Multi-Channel Fulfilment was limited to the home country. Now Amazon Multi-Channel has become an international service and you can...

Make It Easy for Millions of Customers to Buy on Your Site

2012-01-24T05:47:50-08:00

Checkout by Amazon, a service provided by Amazon Payments, is a complete checkout service for ecommerce sellers. Offer Checkout by Amazon to enable millions of Amazon customers to shop securely on your website without reentering their delivery and payment information. Offering a familiar checkout experience backed by the trusted Amazon brand is good for your customers and for your business. More Sales, Lower Costs Recent interviews of US Sellers found that up to 90% of customers using Checkout by Amazon are new-to-file and that average order size for orders placed through Checkout by Amazon is 10 to 17 per cent...

Christmas Selling Tip: Resolving Issues with Orders, Part III

2011-12-22T03:37:31-08:00

In this last part of our Christmas selling tip on post-order problems, let's talk about handling returns. Part III: The buyer has received the order but wants to return it. Here are the basics of handling returns: * You have to accept returns within the guidelines stated in the returns policy, even if the item was exactly as described and the buyer simply no longer wants it. Learn more about the Marketplace Returns Policy. * Returns of new items are different from returns of damaged, defective, or materially different items. * Buyer returns should be postmarked within 30 days of...

Christmas Selling Tip: Resolving Issues with Orders, Part II

2011-12-21T04:48:46-08:00

In part 2 of this Christmas selling tip, let's look at another possible order problem: non-receipt of the order. Part II: The buyer hasn't received the item they ordered. As you might expect, buyers will be anxious to receive their Christmas orders and may contact you by e-mail to check on the shipment status. * In many cases, the order isn't late but may not have arrived as early as the buyer hoped. It's possible that the parcel didn't arrive at the earliest estimated date. In the case of "slow" deliveries, you will often need to explain the delivery timeframes...

Christmas Selling Tip: Resolving Issues with Orders, Part I

2011-12-20T04:13:55-08:00

The majority of Christmas transactions on Amazon.co.uk go smoothly, but occasionally you may encounter a problem. In this three-part Christmas selling tip, we’ll look at some of the most common things that can go wrong with an order and effective ways of handling them. Part I: The buyer has made a mistake with an order and wants to fix it. Buyers do make mistakes with their orders. Here are the most common things buyers may ask you to do to fix an order and suggestions for how you can respond: Cancel the order. * If you have not yet dispatched...

Festive Selling Tip: Packing with Care

2011-12-13T03:44:27-08:00

Many of the orders placed in the run-up to Christmas are intended as presents. Buyers not only expect to receive them on time, but also in excellent condition. Having to return items that have been damaged in transit is never a good buying experience – and even less so at this time of year, as it might mean that the buyer won’t have the item in time for Christmas. Make sure your buyers have an entirely positive experience by following a few good packaging practices: When sending fragile items through the post, pack them carefully using bubble wrap or polystyrene...

Christmas Selling Tip: Resolving Feedback Issues

2011-12-02T06:26:59-08:00

When you sell on Amazon.co.uk, it’s your responsibility to work with the buyer to resolve any differences. Communication is usually the key--simply explaining a delay or reassuring a buyer puts most issues to rest. But sometimes an order results in the seller receiving negative feedback from the buyer. If you receive a feedback comment that you are not happy with, we encourage you to contact your buyer and work with the buyer to resolve any issues with the transaction. Your buyer could then remove the feedback if they feel it would be appropriate. Amazon will remove feedback only in the...

Christmas Selling Tip #3: Make Safety and Security a Priority

2011-11-29T03:32:08-08:00

Amazon wants to be the safest place to buy and sell online. Here are some things you can do to help us achieve that goal: Only accept payment for your orders through the Marketplace platform. Transactions conducted outside the Marketplace system are not protected by the Amazon.co.uk A-to-z Guarantee. Dispatch orders only to addresses provided to you by Amazon. If you are asked to dispatch an item to a different address, cancel the order and ask the buyer to place a new order using their preferred address. Learn more about seller protection. Learn how to recognize “spoof” emails and to...