We are pleased to announce the launch of a new Tone Analyzer endpoint trained for customer engagement scenarios, trained on customer support conversations on twitter. Tones included are frustrated, sad, satisfied, excited, polite, impolite and sympathetic. Given a textual conversation between a customer and an agent or company rep, the service detects the above mentioned tones both from the customer’s and the agent’s text.
Developers + APIs
April 25, 2017
10 reasons why AI-powered, automated customer service is the future
The pathway to real-time self-service in customer service brings huge opportunities to forward-thinking businesses. Here's why.
April 24, 2017
The quest for total information awareness
The first step is all about exploration and discovery of your data: “Know what you know”.
April 21, 2017
As Hollywood taps Into A.I., what would you build with IBM Watson?
IBM has collaborated with the Tribeca Film Festival to launch the “Storytellers with Watson” competition.
April 20, 2017
Embrace AI – history suggests there is no other choice
AI will be beneficial to humanity as a whole. Instead of resistance, workplaces of the future will be built by those with a lifelong-learner mindset.
April 19, 2017
Watson Build in action: Preview of a sample business plan
I have received so many inspiring notes like this lately, and they have only served to further fuel our focus on helping you all succeed in the Watson
April 17, 2017
The path to the Cognitive Era: Inspiring examples from IBM Business Partners
To move quickly from idea to action to solution can be an inspiring process. So when we announced the IBM Watson Build
April 14, 2017
Teaching Watson to see within our Watson Visual Recognition Cloud Service
A recent blog post by Recast AI has provided a good summary of this marketplace and the remarkable performance that is being achieved by Watson.
April 13, 2017
The Slack and IBM Watson Tour
We are excited to be joining forces with Slack to host a series of workshops across Europe.