Most of the SaaS apps we use everyday share similar attributes like inputting text, uploading files and integrating with other tools. This post is written based on my knowledge of SaaS apps like Basecamp, Salesforce.com, PivotalTracker, Jira, ProdPad, Slack, etc.
Here are a few features that most SaaS apps could improve or introduce using the power of AI.
Recommend Things For Me To Follow
Following team members or things is a common feature in SaaS apps but in my experience there isn't much intelligence behind what I should follow.
Ex: "Based on User Stories typically assigned to you, here are a few others you may want to follow"
The SaaS app knows a lot about me from my identity to messages I exchange with my team to what I'm working on. I want to see sophisticated benchmarks that combine content analytics with other metrics to provide insights that I can use.
Ex: "These keywords occur the most in teams that work on more than 25% bugs every week."
Ex: "These topics are found in stories that have relatively larger stories point estimates than others."
Show Similar Images
When teams are collaborating, images get scattered and buried, especially in the software development / agile tools I've used. When I upload a wireframe or screen grab, the app should show me other similar images that have already been uploaded.
Ex: "Someone on your team has already uploaded this image"
As data grows and grows inside the SaaS apps we all use, search becomes more important as a navigation tool. Searching on my name to see a list of things assigned to me, searching on keywords to see grouped things and searching by thing name to navigate to that thing because it's easier than navigating to it in the UI are all common SaaS app patterns today. That's all good, but I want more. I want to search for abstract concepts and get relevant results back. I want to search for things and see results for images that contain those things. I want search results to display in intelligent order, not just alphabetically or by date.
Ex: Search for "First Ladies of the United States" and get results containing "Michelle Obama" even though she is not specifically mentioned in the thing returned.
Ex: Search for "Positive feedback on that thing" and see a list of things that have a positive sentiment.