AIIM Case Studies and White papers

Health Services Provider Goes Digital

11/18/2009

Brazilian health insurance company, UNIMED implemented DocuWare to digitally manage 1.3 million patient accounts and over 1.8 million pages of information a month. Utilizing advanced technology, UNIMED was able to digitize and microfilm records simultaneously, meeting federal record retention laws. The new system eliminated courier costs, reduced duplicate procedures and improved billing practices, resulting in a Return on Investment in less than one year.

Penn Stainless Products, Inc. "ROI Strong as Steel"

11/18/2009

This global stainless steel producer and distributor implemented DocuWare to securely manage financial documents and link accounting information with product test reports. Today, the company can better manage production costs and has improved employee productivity and customer service now that information is securely filed.

Digital Student Records Leave More Time for Studies

11/18/2009

CES University implemented DocuWare in order to improve the registration and admissions process, bring it online via their website, and to develop a better standard of customer service.

How One Company Eased the Pain of Processing Multi-sized Documents

11/16/2009

A national leading provider of direct marketing services needed a robust, accurate solution to handle the processing of customer loyalty and rebate requests which came in a variety of document sizes. With OCR for AnyDoc® and the OPEX AS3690i™ scanner, they were able to increase processing speed by 30% while reducing fulfillment time by two weeks—without adding any staff.

KnowledgeLake Customer Solution Case Study

11/13/2009

DuPage Medical Group substantially reduces administrative costs while increasing access to patient information by centralizing all records management functions.

Alta California Regional Center Invests in PSIGEN PSI:Capture to Revamp Invoice Processing

11/10/2009

Time, money, and frustration have all been spared with the acclimation of PSIGEN’s PSI:Capture. Customer satisfaction has improved in addition to staff efficiency, all thanks to the powerful yet simple software that is PSI:Capture.

PSIGEN’s Paperless Solution Alleviates Organizational Challenges and Saves Physical Space at Kimball, Tirey & St. John LLP

11/10/2009

The physical space saved and the increased efficiency have been the greatest benefits PSIGEN has brought to Kimball, Tirey & St. John LLP. The firm now enjoys reduced labor costs, improved time management, and higher customer satisfaction.

Genovese Burford & Brothers: Wealth & Retirement Management Automates the Processing of Financial Documents with PSIGEN PSI:Capture

11/10/2009

Ease of use was a key factor in the successful adoption of the software, and all employees were able to quickly learn the scanning process. Electronic images stored in a long-term archive has freed Genovese Burford & Brothers from a lot of paper handling. Time spent on searching for and filing documents has been reduced, and storage space has increased. Efficiency, productivity, and client satisfaction have all improved, while document proc-essing costs have declined.

Silicon Valley Bank Prospers With New Document Storage and Retrieval Unit

11/10/2009

By expelling document retrieval requests, productivity has increased for all of Silicon Valley Bank’s employees. Time previously devoted to manual filing and searching at corporate headquarters is now used on more productive tasks. Furthermore, thanks to PSIGEN’S PSI:Capture customer service has im-proved by eliminating the lag time caused by waiting for a response.

PSIGEN PSI:Capture Mirrors Manual Workflow and Revolutionizes Document Processing for Tax Resources, Inc.

11/10/2009

Thanks to the streamlined workflow PSIGEN PSI:Capture provides, business operations became smoother and increased in speed. Employees are now able to spend their time on more constructive tasks then repetitive and manual scanning, quality assurance, and file naming. Production has dramatically increased and time is saved with the ability to search and retrieve documents in an organized, electronic archive.

Western Health Advantage Implements PSIGEN PSI:Capture to Enforce Compliance with HIPAA and Improve Overall Customer Service

11/10/2009

The broad feature set and flexibility provided by PSIGEN PSI:Capture gives it the ability to seamlessly blend into any scanning and capture environment, regardless of the backend Document management System. It excels within diverse environments like WHA, and allows the use of differing scanning devices, and can meet diverse user needs. The licensing model allows organizations to start small, and grow their imaging infrastructure to serve both centralized and distributed scanning operations for multiple departments and any number of end users.

ADA Compliance: Addressing the challenge in financial services

11/5/2009

Many financial institutions are struggling with understanding the Americans with Disabilities Act (ADA) and, more importantly, what needs to be done to be deemed compliant. This article is intended to provide information, recommendations and key criteria for recognizing the value in addressing accessibility of websites, software, and documents.

Manual Processing of Invoices Adds up to Millions in Lost Savings

11/5/2009

Studies have shown that the cost to manually process an invoice could average as high as $35.00 – a figure that has more than tripled since 2000 due to rising labor expenses and more. If your company is processing anywhere from 2,000 to 10,000 invoices a month, it might be costing you anywhere from $75,000 to $350,000 a month. That’s $840,000 to $4.2 million a year!

Records Management - Who is Taking Responsibility?

11/3/2009

Records management has gained increasing prominence over the past few years. From high-profile court cases, to new legislation and regulations, it has been dragged blinking from the archive basement where it traditionally resided into the blinding spotlight of center stage. Electronic records management systems have also matured, gaining in functionality and depth, and with adoption moving from government and regulated industries to all types of organizations, across all sectors. Yet even with this new high profile, it is not at all clear who is responsible for the management and preservation of the corporate memory or for the increasingly sophisticated mechanisms now available for managing records.

Leveraging SharePoint for Content-centric Business Applications

10/19/2009

Functionality that is required in many applications such as scanning, OCR, business process management (BPM), Fax, ERP integration, e-signature and records management all require third party products and significant IT investment in development. This case study explains how SaaS enables the rapid deployment of content-centric applications that automate key processes.

Automated Data Capture for all Document Types

10/19/2009

Organizations across all industries have their own business processes and regulations. But they all deal in data and share the need to efficiently access that data from paperwork. Learn about intelligent and accurate data extraction from a full range of document types, such as hand-printed forms, banking documents, invoices or contracts.

Benefits Administration Firm Boosts Data Access and Safety with Document Management Solution

10/15/2009

Shelves and cabinets full of paper documents were costing BeneSys valuable space and related rent—and the files were time-consuming to access. BeneSys, which provides benefits administration and IT services for union trust funds operating under the Taft-Hartley Act, decided to digitize its benefits documentation using products from KnowledgeLake and an intranet running on Microsoft® Office SharePoint Server® 2007. The result is saving space and money and delivering more efficiency for employees when they need to access important data.

Collaboration Technology Helps Managed-Care Provider Eliminate Paper Piles and Backlogs

10/15/2009

Managed-care provider IBH used paper-based systems, causing backlogs of 800-1,000 claims. It filled hundreds of file cabinets with patient charts, and claim processing took far too long. With its adoption of Microsoft SharePoint Server, IBH doubled its operations with only two people. Original source documents now can be accessed electronically in seconds, rather than in hours. Productivity and customer service improved significantly.

Healthcare Network Enhances Business With Electronic Document Management Solution

10/15/2009

A geographically dispersed healthcare network generates a lot of information. To give its employees easier, faster access to documents, McFarland Clinic PC replaced its proprietary document management system with products from KnowledgeLake that run on Microsoft Office SharePoint Server 2007. The solution gives the Iowa-based healthcare network an integrated IT system that provides employees with faster access to critical files.

Company Gains More Control Over Historical Records With Electronic-Document Solution

10/15/2009

TDIndustries, a building management and construction company, had hundreds of paper documents detailing past financial reports. To gain more control over these files, the company digitized them using products from KnowledgeLake, a Microsoft Gold Certified Partner, and put them on a Microsoft Office SharePoint Server-based intranet. The result is fast, efficient lookups and technology that can help streamline other business processes.

Tech Firm Improves Operations with Enterprise Content Management Solution

10/15/2009

Tech Electronics delivers an array of technical services for projects throughout the St. Louis, Missouri region. But the company was struggling to manage large volumes of paper files such as service contracts, accounting records, and technical documents. To address the challenge, Tech Electronics deployed KnowledgeLake products to reduce costs, improve employee productivity, and help serve customers more efficiently.

How do you Leverage Your Unstructured Content?

10/15/2009

More than 80% of all data in an enterprise is unstructured information. This surfeit encompasses telephone conversations, voicemails, emails, word documents, paper documents, images, web pages, video, and hundreds of other formats. Unfortunately, attempts to leverage this immense and strategic resource often fail because many businesses lack the requisite technology to understand and effectively utilize content that resides outside the scope of structured databases.

Construction Company Prepares for Growth with Enterprise Content Management Solution

10/15/2009

With the KnowledgeLake solution and the help of Stratix, we now have the proper information at our fingertips. That gives us an enormous advantage by helping our employees work more efficiently and respond to customers faster than our competition.”

Railway contracting services gains greater visibility into invoices while improving payment cycles.

10/15/2009

Invoices used to be stored in one physical location where site representatives from across the UK sites had to travel to a single location once a month to reconcile expenditure against live projects. This led to a very time consuming process involving travel and manual paper invoice retrieval and sign off. By setting up Fujitsu workgroup scanning facilities for the purchase ledger team, team members are able to scan, index and release invoices into Microsoft® SharePoint using KnowledgeLake.

Financial Firm Enhances Processes with Electronic Document Solution

10/15/2009

Seattle Financial Group (SFG) operates several business units that provide banking, mortgage, and other financial services. To gain better control over important documents, SFG worked with KnowledgeLake, a Microsoft Gold Certified partner, to convert its paper documents into electronic files. The result is reduced reliance on paper files, greater security for business-critical information, and enhanced productivity for employees.

Bank Cuts Loan Processing from Days to Hours with Document Management Solution

10/15/2009

Bank of Choice found that paper-based loan approval processes were standing in the way of providing the fastest and most effective customer service. Bank of Choice adopted a complete document management system based on software from KnowledgeLake, a Microsoft® Gold Certified Partner. The result cuts loan processing time from days to hours, boosts customer service while cutting costs, and increases competitiveness.

Banks Speeds Processing of Signature Cards With Electronic Document Solution

10/15/2009

With the KnowledgeLake and SharePooint technologies, signature cards are now located and displayed in seconds on the intranet, allowing branch business transactions to occur quickly and efficiently

Public School Improves Accuracy and Productivity by digitizing student transcripts

10/15/2009

Through the use of Microsoft Office SharePoint Server and KnowledgeLake, we have laid a solid foundation for bringing Jefferson County Public Schools into the digital age

Securing Cloud Computing for Enterprise Collaboration

10/13/2009

Cloud computing is completely outsourced yet highly affordable, flexible and secure. By moving to a cloud computing environment,organizations can leverage better economies of scale.

The Business Case For Automating Document Driven Business Processes

10/13/2009

This white paper provides the compelling case for taking an enterprise approach to automating document driven business processes. Find out how document capture is quickly moving toward mainstream adoption and how the shift from scan-to-archive to scan-to-process is profoundly changing the strategic importance of capture as an enterprise standard. The white paper demonstrates how enterprise capture can efficiently and cost-effectively extend your organization’s existing technology and operational investments, and reveals how early data capture results in improved data quality, leading to better overall business processes.

Large Canadian Insurance Company Reduces Manual Data Entry Time by 80% with 95% Accuracy

9/30/2009

One of Canada’s top five insurance companies, serving over three million Canadians and employing nearly 3,000 needed to reduce their forms processing time. Find out how they did it.

BPM Success: Integration is the Key

9/30/2009

Integration advances BPM beyond process automation: it draws and pushes data to and from software applications to where it’s needed, significantly enhancing and expediting processing as well as making work easier.

Regulatory Compliance: The Art of Being Prepared

9/30/2009

In the digital age, where enforcement is commonplace and penalties severe, there are fewer valid excuses for non-compliance. Most business information today is stored electronically, making it discoverable. Yet many companies still push the panic button when an audit arises. Why?

Examining the Viability of Open-Source ECM Solutions

9/30/2009

Although open source technology has been around for decades, only recently— as fledgling open source ECM operations have become more commonplace— has the ECM community begun to talk about it. As you evaluate prospective vendors, you will have to determine whether the hype surrounding open source ECM is driven by buyer and user satisfaction, or whether it is the result of a clever marketing spin.

Protect Your Business Information: Prevent Document Deterioration, Misuse and Loss with EDM

9/30/2009

Security concerns are in the news a lot lately. The government has issued public alerts against terrorist activity. Military experts are debating how to maximize armed forces’ safety amid intensified conflict in Afghanistan. Medical experts are producing vaccine to combat Swine Flu. Each issue focuses on the need to ensure public safety. Yet most businesses – including agencies that rely on timely, accurate information to make decisions about public safety – overlook a serious risk that jeopardizes their effectiveness and ability to survive. The threat? Inadequate document security.

Large Staffing Firm Efficiently Manages Lengthy Paper-based Applications and Substantially Reduces Costs

9/30/2009

Each day, the offices of Kimco Staffing Services receive thousands of employment applications and job opportunities. In the past, tracking and matching the right people with the right jobs was hampered by the company’s manual process. Kimco transformed its workflow procedure so that it can spend more time on better matchmaking rather than manual data entry—and realized substantial savings.

How FVTech Successfully Processes 8 Million Medical Claims a Month

9/30/2009

FVTech, based in Salt Lake City, is a Business Process Outsourcing provider, specializing in solutions for document imaging, digital conversion, and workflow management capabilities to its clients in the healthcare, insurance, manufacturing, mortgage, retail/distribution, and transportation industries. One of FVTech’s primary focuses is in medical claims processing.

Overhauling an Entirely Manual Process Brings Drastic Improvement in Both Man Hours and Overall Time to Process

9/30/2009

Alameda County occupies most of the East Bay region of the San Francisco Bay Area in California and has 803,000 registered voters. During the historic 2008 presidential election in which Barack Obama beat John McCain, voter turnout swelled to a record 78 percent. Learn how they overhauled an entirely manual process for a drastic improvement in both man hours and overall time to process - the automated way.

ViewONE deployed as a SharePoint Web part for key Technology Partner

9/28/2009

NISC needed a viewer that would display both the document image and associated meta data in the same SharePoint window for our customer, NOAA's NCDC (National Climatic Data Center).

ViewONE Pro

9/28/2009

ViewONE Pro is a major breakthrough for web-based document management users due to its innovative Advanced Cache Manager (ACM).

Quickly Enable Powerful Online Viewing & Annotation of Scanned Documents

9/28/2009

ViewONE is a powerful, multi-function, document and image viewer that can be easily embedded into any web page to allow online viewing and mark-up of a wide range of scanned documents and other image formats within a web browser.

ViewONE Pro & ViewONE

9/28/2009

ViewONE Pro & ViewONE comparison chart

Minimizing the Pain of eDiscovery with a Proactive Strategy: How a proactive eDiscovery strategy will result in dramatic cost and IT time savings.

9/22/2009

eDiscovery is rapidly becoming a top-of-mind business consideration for all companies. The reason is simple: there are about 17 million lawsuits filed each year in the United States alone and most of the lawsuits that require discovery will include electronic content. This paper focuses on important considerations around eDiscovery, information on recent court rulings, the role of the government in changing the nature of eDiscovery, and advice on how organizations should proceed as they develop their eDiscovery plans.

The New Age of Compliance: Preparing your organization for a new era of increased accountability and enforcement

9/22/2009

There are not “regulated” industries that must preserve records and “unregulated” industries that can discard their records with impunity. Rather, there are heavily regulated industries and less heavily regulated industries. So, all organizations must be compliant to some degree. This paper examines the current state of regulatory compliance, the impact of non-compliance, the current political environment and the shift in the compliance landscape and compliance enforcement. Also discussed are best practices that can be applied to streamline and automate tasks and take some of the pain out of the entire process.

Are You Sabotaging your ECM Conversion?

9/21/2009

Fear of change can be a powerful deterrent. It’s comfortable to stay with the status quo. The idea of taking a leap into the unknown is probably the most common disincentive in the business world today. But don’t fear ECM. Fear a volatile economy that may affect the spending habits of your customers and client base. Fear your competitors, who most assuredly are going to take advantage of this technology while you drag your feet. Fear the inefficiencies and slowdowns that are the inevitable results of prolonging a transition.

Deluxe Service on a Lean Budget: Lower Costs While Raising the Bar on Your Institution’s Performance

9/21/2009

ECM software minimizes expenses by capturing, indexing, and storing documents digitally at the point of receipt. Desktop scanning, online forms, bar codes, and other forms of capture end the paper chase, making document contents useful moments after they’re received. Whether you work in admissions, financial aid, registrar, human resources, accounting, or another area, paperless processing—or ‘less paper’ processing—saves beaucoup bucks, quickly.

Regulatory Compliance: The Art of Being Prepared

9/21/2009

Don’t let compliance demands bring your business down like a house of cards. Learn how to face the challenge with confidence.

Hospital Revenue Cycle Management: Coordinating Data for Clean Claims and Better Service

9/21/2009

Enterprise content management (ECM) software gives staff instant desktop access to patient information, including admission paperwork, insurance documents, billing information, and more. Whether it’s captured from paper documents, online forms, or found in images, faxes, or emails, ECM makes sure documents are thoroughly indexed, appropriately secured, and immediately available to those who need them.

ECM: The Practitioner’s Stepping Stone to Electronic Medical Records

9/21/2009

The first step in revamping the healthcare system is getting rid of paper files and manual processes and moving toward full-blown EMRs. Digital accessibility to information is critical to providing continuity of care and top-quality patient services. Federal mandates for adoption are approaching, and significant financial incentives for timely adoption will help to ease the transition. Comprehensive information must be securely accessible in one place to those who need it, whenever they need it, and wherever they are.

Streamline Municipal Government Purchasing with EDM and Workflow

9/21/2009

By integrating disparate systems and making the data within them securely accessible, authorized staff gain new insights into purchasing options that lead to better and faster decisions. All the information they need is centrally searchable with the click of a mouse.

Ferring Pharmaceuticals Implements ELN Content Integrity Protection

9/15/2009

Ferring Pharmaceuticals required that its electronic lab records be authentic and legally defensible, and selected Surety’s AbsoluteProof Data Integrity Protection solutions to lock down and protect the integrity and authenticity of its intellectual property content. AbsoluteProof integrated into Ferring’s ELN solved the problem. Without such a security control, the company could expose itself to lost IP claims, rejected patents, and ultimately lost revenue. Read more.

Electronic Health Records: Now is the Time for Security and Content Integrity Protection

9/15/2009

Electronic health information technology is transforming the delivery of healthcare. The move from paper records to electronic format can solve a host of problems for medical organizations and practitioners, but it can also introduce new security concerns, including potential data loss, manipulation, and forgery. Given the potential exposure of these EHRs, the time is now to lay on the security controls needed to protect the integrity and authenticity of these critical electronic records and files. Readers of this whitepaper will uncover topics such as: - Security controls that protect electronic records from new security concerns - EHR adoption growth rate in medical organizations - Digital time-stamping methodologies and their protection against EHR content tampering.

Picking Reprographic Print and Imaging Drivers

9/9/2009

Reprographic production operators typically use one piece of software to operate one printer. While this may be an efficient method for producing one job or keeping one piece of equipment running at capacity, the needs of the shop or daily workflow must be managed around the limitations of machines and software. In addition, different software for different machines requires costly purchases, separate training, disruptive upgrade paths, and lost productivity from the labor force.

Maryhaven Center of Hope Scans for Good

9/8/2009

Production scanning helps nonprofit agency provide meaningful employment and a sustainable income to adults with disabilities. In this case study, learn how overwhelmingly positive customer response to the center’s new imaging abilities, combined with clear business benefits, convinced Maryhaven to expand its scanning operation.

County Clerk’s Office Helps Protect Citizens’ Privacy

9/8/2009

Distributed image capture helps the Palm Beach County Clerk & Comptroller achieve compliance and enhance customer service. Read this case study and learn how they are saving time and resources, and increasing their redaction accuracy. The new system also gives their staff a well deserved sense of empowerment.

Ngenuity “Wows” Busy California Service Bureau

9/8/2009

eDocument Solutions (eDocs), a service bureau in Irvine, California recently completed a beta test of BÖWE BELL + HOWELL’s new Ngenuity scanner in their fast-paced, high-volume production environment. Impressed by the scanner’s sleek new look and the promise of a host of new capabilities, the eDocs team put Ngenuity to work right away. They came away amazed by the scanner’s many features and its ability to help them better handle challenging client projects.

Filling a need in the mid- to low-volume market for highly durable production scanners, with advanced functionality at competitive prices.

9/8/2009

Designed for the everyday document imaging needs of businesses in finance, insurance, healthcare, transportation and government, Trū per’s combination of speed, productivity and image quality make it perfect for busy offices, distributed scanning applications and service bureau overflow.

Crossing the Threshold into Distributed Scanning

9/8/2009

Imaging and workflow helps Security Benefit cut document retrieval time — and inspires a new line of business. Read this case study and learn how Security Benefit has reduced overall IT expenses by 40 percent and processing costs in its service department by 35 percent.

Document Management Company Makes Case For Legal Firms To Employ Document Imaging Solutions

9/8/2009

TMG Document Solutions, which specializes in copying, digital imaging and binding services for legal, insurance, corporate and medical companies, is using advanced technology to help its law firm clients lighten their workloads – while at the same time raising its own productivity by 30 percent. Check out this case study and learn how within a few short months, TMG realized a significant savings in paper, copier toner, maintenance, labor and delivery costs.

Fast Food Menu or Fine Dining?

9/3/2009

Today printing has become a commodity and only a subset of a greater service offering. Customers are looking for solutions to augment their bottom line either by cutting costs, creating more revenue through sales and at most times a combination of both.

iShipdocs Business Solution Overview

9/3/2009

With the rapid evolution of global B2B and B2C markets there is a need to transfer information and content at a much faster rate to meet time critical business demands.

You Can't Keep Everything

8/28/2009

Retention Management – retaining records for the appropriate length of time not only helps to ensure business continuity, but also reduces storage costs associated with “keeping everything.” Strict retention management also minimizes the risk of inappropriately destroying records that could cause irreparable damage. Check out this technology paper by Frost & Sullivan, and take control of your records.

Organizational Benefits from Email Archiving

8/28/2009

Email archiving is quickly becoming essential for most enterprises. While some organizations have regulatory obligations to archive emails and instant messages, all organizations can benefit from email archiving.The IIS Email Archiving Scorecard is an in-depth technical evaluation of leading email archiving products designed to help enterprises identify the solution that best meets their specific requirements. Read the Executive Summary. For a limited time, purchase the 70-page Research Report and save $500! --->

The Cost of Ignoring Information Governance

8/24/2009

The dramatic growth in the use of electronic information within businesses combined with the need for higher governance standards in business practice requires new technology solutions that can fully address governance in an automated fashion. Information governance refers to the way an enterprise manages and controls its business information. At the heart of many of the new challenges is need for control.

Retaining and Disposing Your Electronic Information

8/24/2009

Many organizations are swamped with unstructured electronic information which is neither properly filed nor securely managed through to appropriate disposal. This huge information asset, 80% of which is held in unstructured form, is often locked inside end-users' desktops and departmental file systems, embedded in collaboration and email systems, and integrated into business processes, creating significant challenge for information governance and the mitigation of risk. How do you properly retain and dispose of your information?

Information Governance for SharePoint

8/24/2009

In the wake of new regulations, credit crisis, and highly publicized internal fraud cases, it has become essential for organizations to consistently implement information policies for finding, holding and disposing of content in a timely manner. However, since SharePoint is so easy to deploy, many SharePoint sites are created without the company’s knowledge and lie outside its information governance plan, oftentimes leading to confusion and, worse, litigation woes resulting from compliance violations.

eDiscovery - The Cost of Doing Business

8/21/2009

eDiscovery has morphed from a cost-of-doing-business process into a quagmire of missed deadlines, sanctions, and multi-million dollar review costs. Business is reeling under its impact, including the General Counsel's office, governance and risk managers, and IT. This difficult situation requires a technology that cost-effectively manages enterprise-wide unstructured data, and then customizes data delivery and actions for specific business processes. Its primary driver is the eDiscovery process, but the common platform enables effective management for GRC and storage management as well.

Converting Paper into Electronic and Saving Money

8/14/2009

Continental Paper Grading’s accounts payable department decided to convert to an electronic data system that enabled scanning of checks and backup paper documents for digital storage. Read this case study and learn how Continental transitioned from a paper-based to an electronic data storage and retrieval system in less than a month.

Planning a Document Conversion

8/14/2009

Moving to an electronic records system can provide tremendous value to any organization, but it has to planned and executed perfectly if you are to fully realize this value. This paper will outline some of the steps you’ll need to take in order to successfully plan and execute your document conversion.

Electronic Health Records: End-to-end Document Capture is Key to Health Care

8/13/2009

Health care organizations and governments around the globe are facing an unprecedented need to improve health care quality and cut costs at the same time. Historically, the health care industry has been viewed as and acted very “local”, based on economic, cultural and regulatory standards. But today, even with regional differences, the challenges of health care organizations are increasingly similar, and common themes and threats are becoming more and more obvious: cost, quality and transparency.

From Paper to Digital - Oregon Clinic Automates Medical Records

8/13/2009

Electronic Medical Records (EMR) are one of the most promising developments in medical cost control, patient care and patient privacy. Ironically, their inability to eliminate the need for supplemental paper charts -- until now -- has been one reason less than five percent of physicians use them. The Oregon Clinic, a 65-doctor, 400-employee, 11-office medical specialty practice in Portland, Oregon wanted to reduce it's offsite storage and retrieval costs. Learn how they implemented a system to capture documents, enhance the resulting images, index them and then release the images and index data to the IMR document management repository.

Spectrum Health (One of the Nation’s Top Health Care Systems) Processes More Than 10.5 Million Inpatient Records Annually.

8/13/2009

Spectrum Health wanted a solution to automate and streamline its medical records processing and document classification for its inpatient population, which comprises anyone admitted to a hospital or health care facility for medical, surgical or obstetrical care for a 24-hour period or longer. The inpatient records system required heavy paper-based processing, complex form identification and advanced optical character recognition (OCR) for a multitude of document formats. "We needed a way to get inpatient record documents classified efficiently and organized so physicians could find and access them easily, even from remote locations," states Adam Gee, project manager for Spectrum Health. Read this case study and learn how Spectrum Health has seen significant improvements in document classification accuracy, efficiency and productivity.

Geisinger Health System Automates Medical Records Processing

8/13/2009

The physician-led Geisinger Health System has dozens of facilities serving 38 mostly-rural counties in central and northeastern Pennsylvania. Medical records, diagnostic reports, research analyses and business accounts generate tens of millions of pages of information. To keep pace, a simple imaging solution installed in the mid-1990s to automate business records has grown into a content management system that captures, manages, transports, stores, and intelligently conveys information from dozens of sources to innumerable destinations. In this case study, you'll learn how from physicians to account service representatives, each user quickly receives information matching his or her needs, responsibilities and privileges.

Greenville Hospital System Automates Insurance Records Processing

8/13/2009

The GHS typically receives EOB forms from insurance providers that reach hundreds of pages in length and provide detailed payment information on specific patients. It was critical to incorporate an information capture system that would ensure data accuracy, reduce the time associated with manual entry, address security concerns and be flexible enough to handle a wide array of multi-page forms. In this case study, you'll learn how the Greenville Hospital System implemented a system to speed internal payment cycles by more than a week and achieved a phenomenal return on our investment.

Make Your Business Life Easier and More Productive

8/12/2009

The demands of document capture across virtually any operation—from single document, ad-hoc to batch scanning, from desktop to high-volume production can be streamlined for greater productivity. Learn how.

Success Story: Digiscribe International, LLC Grows Their Business, Productivity and Profits

8/12/2009

Digiscribe provides scanning services that convert backfile and day-forward paper documents into digital images. They process approximately 200,000 images per day. View this case study and learn how Digiscribe impresses clients with scanning speed and image quality.

The Thorns of eDiscovery

8/7/2009

The inability to manage information severely impacts a corporation. One of the thorniest problems that companies face today is costly litigation discovery. Even with IT’s help, Legal laboriously searches multiple servers, networked storage and workstations for data matching discovery parameters. This paper discusses why a technology platform with advanced data classification and policy features can help you provide an answer to your eDiscovery needs.

Email Management: Compliance, Storage Management and Productivity

8/5/2009

While Microsoft Exchange 2007 supports many compliance features, you need to ensure that your total email management solution extends its' capabilities from a compliance, retention and storage management perspective.

What to Look for in a Next-generation Email Archiving Solution

8/5/2009

The drivers for the adoption of email archiving solutions include IT governance, compliance, discovery, and optimization. However, in today’s IT budget constrained environment, the economic advantages of archiving are playing a stronger role in driving archiving investment. This IDC Technology Spotlight discusses key points for organizations to keep in mind when they are considering next-generation email archiving solutions.

Realizing and Maximizing E-mail Archiving ROI

8/5/2009

ESG research indicates that organizations with e-mail archive implementations experience several measurable benefits, including lower storage costs as well as more efficient compliance, electronic discovery, and data protection operations. Those organizations looking to improve message management that have yet to invest in an e-mail archiving solution should assign values to these benefits in the form of an ROI. Read this research and learn what any organization thinking about e-mail archiving should be aware of all the benefits.

Information Governance for the 21st Century

8/5/2009

Information is universally recognized as the key business asset, essential to business success. Information governance is about managing risk - according to the business value of information - and thus costs while also enabling an organization to access and reuse corporate information for competitive advantage. This paper discusses an emerging information management architecture that helps companies accomplish their objectives.

The Know-it-all's Guide to eDiscovery

8/3/2009

Sorry, no – eDiscovery is not online speed dating. Corporate management often doesn’t appreciate what’s required to adequately respond to discovery requests—especially if they have not been through the process before. Many IT administrators know this pain— the Friday afternoon phone call from corporate legal or the CIO asking for a “round-up” of all ESI detailed in a new discovery request. “Have it on my desk by Monday morning!” Read this funny and instructional guide to find out which know-it-all you are.

Creating a Digital HR Records Management Environment

8/3/2009

Human Resource documents contain some of an organization’s most sensitive and vulnerable information. Cost containment, compliance regulations, and accessibility are the key drivers accelerating the adoption of digital HR records management solutions. But creating a fully digital HR records management environment can be a monumental and expensive undertaking. By asking potential service providers the right questions up-front, companies can ensure that the solution they choose will deliver the return on investment and level of compliance risk management their company demands.

How do you Leverage SharePoint in a World of Electronic Discovery?

7/31/2009

Microsoft SharePoint is quickly becoming the next ‘killer’ enterprise application. Although mostly used for file sharing, SharePoint has plenty of features that will most certainly alter how information is managed in the future. The lingering question for many companies is how to manage SharePoint in the face of rapid data growth and strict business requirements such as regulatory compliance and electronic discovery.

Cost Cutting Measures Have a Positive Environmental Effect

7/30/2009

Organizations are constantly looking for ways to cut costs, but don’t realize that those cost cutting measures may also have positive environmental effects that can increase goodwill and shareholder value. This white paper details various examples of how companies can report to their shareholders, employees, and customers the impact they have had on the environment.

Cost-Effective Document Management Solutions for Business-Critical Processes – Part II: Leveraging Today's Enterprise SaaS Content Management Solutions to Support Secure Document Exchange

7/20/2009

In part one of this two-part white paper series, we discussed how today’s increasingly turbulent global and competitive business environment is fueling the need for a new, more efficient and more effective exchange of information and ideas across enterprises. In the second part of our white paper series, we define the SaaS delivery model, detail the business benefits of online workspaces and provide examples of how this new approach is supporting the critical information exchange needs of companies across various industries.

Cost-Effective Document Management Solutions for Business-Critical Processes – Part I: Why a New Generation of Enterprise Content Management Solutions Are Emerging to Meet the Need for Secure Document Exchange

7/20/2009

In this increasingly global and competitive business environment, the need to efficiently and effectively exchange information and ideas with anyone, anytime is an imperative. Successful managers must take full advantage of resources provided by a whole host of external parties, including consultants, subcontractors, partners, clients, advisors, suppliers, investors and more. This dynamic is driving corporations of all sizes to seek new methods of collaboration inside and outside the four walls of the traditional workplace. This is Part I of a white paper series that considers the business drivers behind the growth of online workspaces, a type of enterprise content management solution delivered in a Software-as-a-Service (SaaS) model. This paper explores the limitations of current approaches to business-critical information sharing and provides an overview of online workspaces as an alternative to the current document management methods. Part II of this series defines the SaaS delivery model for enterprise content management (ECM) details the business benefits of online workspaces and provides examples of how the solution supports critical information exchange for document-intensive processes.

Cost-Effective Document Management Solutions for Business-Critical Processes – Part III: Guidelines for Choosing an Online Workspace Provider for Critical Information Exchange

7/20/2009

This is Part III of a white paper series that has examined the business demands driving the growth of a new type of enterprise content management solution delivered in a Software-as-a-Service (SaaS) model called an online workspace for critical information exchange. Part I of this series explores the limitations of traditional approaches to businesscritical information sharing and provides an overview of online workspaces as an alternative to the current document management methods. Part II defines the SaaS delivery model for enterprise content management (ECM), describes the business benefits of online workspaces, and provides examples of how these workspaces support critical information exchange for document-intensive processes. This paper provides guidelines for IT and business decision-makers seeking a document management and exchange solution to support business-critical processes. The guidelines will help decision-makers evaluate online workspace providers for critical information exchange.

An Effective Records Management Program is Not All or Nothing

7/14/2009

The first step to gain control is to distinguish records from non-records. Organizations must understand that saving everything does not constitute an effective records management program. Rather, this all-or-nothing approach accomplishes the opposite; it hurts an organization's ability to manage actual records and costs them unnecessary money in storage. After separating out business records, organizations can then begin to categorize them for filing and apply retention schedules to determine how long each record should be maintained.

Finding Information: Intelligent Retrieval & Categorization

7/7/2009

Recent advances in computing, networking, and data storage capabilities have made a huge amount of information accessible to us all. The data we have at our finger tips today may well contain the name of the individual and expertise we're trying to find, the molecule we're trying to identify, or the story we're trying to communicate. But having that information available is not enough--we need to find it, master it, and make it useful.

Questions you Should ask When Choosing an Archiving Solution for SharePoint

6/30/2009

Due to a relatively low cost, ease of use, tight integration to Microsoft Office applications, and a wide range of features such as workflow, search, and access control, SharePoint has gained huge traction in the market. This paper outlines the questions you should ask when choosing an archiving solution for SharePoint.

Your IT Department Can Be the Difference Between Litigating or Settling

6/23/2009

Understanding which responsive electronic records are accessible and relevant can make all the difference early on when assessing a legal case. Often, IT finds out too late that it should have been saving certain data or is asked to quickly locate responsive records based on vague or incomplete descriptions. Map your electronic information stores ahead of time and proactively index your data sources so you will be prepared when the General Counsel comes knocking!

Intelligent eDiscovery and Return on Investment (ROI)

6/23/2009

Learn about proven, defensible eDiscovery for the enterprise that reduces cost and risk in these 4 case studies.

Extending Capture Capabilities and Measuring the ROI

6/23/2009

To manage any form of content, you first have to capture it. Capture by itself will not produce any cost savings. The savings come from the process benefits and opportunities that flow once a document is freed from its physical form. It can then be data-extracted, indexed, viewed, moved, replicated, workflowed, stored and preserved electronically. In this survey by AIIM, we found that investments in document scanning and capture, when taken as part of a specific process improvement, can produce considerable cost savings in relatively short timescales – frequently paying back the initial investment in less than 12 months.

Total Cost of Ownership for Enterprise Content Management

6/19/2009

Discover how to cut through the complexity of the ECM technology stack, avoid proprietary lock-ins and significantly reduce costs by using Open Source ECM software.

E-Discovery Cuts Legal Costs

6/15/2009

If an organization is new to e-discovery, and the volume of current requests is manageable, it should spend six months understanding and refining its own processes before it makes any e-discovery software purchase decisions.

Cohasset Associates Addresses Key Legal Questions for Converting Paper to Digital

6/12/2009

Establishing and managing a comprehensive electronic records management program, with its all-important retention and disposition policies, typically leads most organizations to consider converting many of their active paper records to electronic records – by scanning the paper into electronic files and creating “digital image copies.” This white paper by Cohasset Associates addresses key legal questions associated with the conversion process.

The Benefits of SaaS-based Enterprise Content Management

6/8/2009

As organizations struggle to manage an ever-growing volume of unstructured business data, they need to develop a strategy for effective content management applications across the enterprise – not simply one-size-fits-all ECM. In this white paper, you’ll learn how SaaS-based ECM is worth considering.

12 Reasons for Software-as-a-Service (SaaS)

6/8/2009

The Software-as-a-Service (SaaS) model provides tremendous advantages over traditional on-premises software implementations. In content management, these advantages play an even larger role in process success than in other areas. To help you make the right choice, consider these 12 reasons why you should consider SaaS for you next document management or workflow solution.

On-Demand Document Management: 5 Tests to See If It’s Right for You.

6/8/2009

The Document Management Paradox. How do you manage the unmanageable? Documents, whether paper or digital, are everywhere, and each year businesses create more content than all of the materials currently contained in the Library of Congress. It's important material often representing the core information flow of your business.

Accelerating Customer Service and Cost Savings

6/5/2009

A second-generation family owned luxury car dealership in Texas implemented DocuWare to manage its service department. In addition to selling vehicles, the dealer services over 2700 cars per month, with vehicle histories stored on paper in files accessed close to 100 times per day and maintained at considerable cost. Implementing a Docuware integrated document management solution reduced paper use and storage, and provided quick access to information, driving improvement in customer service and impacting the bottom line.

Information Governance & eDiscovery for SharePoint

6/4/2009

The rapid proliferation of SharePoint has led many companies to lose control of the very content they had hoped to better manage. In the wake of new regulations, credit crisis, and highly publicized internal fraud cases, it has become essential for organizations to consistently implement information policies for finding, holding and disposing of content in a timely manner. However, since SharePoint is so easy to deploy, many SharePoint sites are created without the company’s knowledge and lie outside its information governance plan, oftentimes leading to confusion and, worse, litigation woes resulting from compliance violations.

Bringing SharePoint into Compliance

6/4/2009

Designed for increased content management and collaboration, MOSS only addresses the "productivity" stages of the information lifecycle, with inadequate controls for maintenance and disposition of content. It lacks governance functionality including the advanced needs around taxonomy creation or categorization of documents against a classification schema, which powers information management policies as well as some necessary records management processes. Applying legal hold policies within MOSS are cumbersome, as they require manual search and tag methods.

Are You Losing Control of Your Content?

6/3/2009

The rapid proliferation of SharePoint has led many companies to lose control of the very content they had hoped to better manage. Because SharePoint is so easy to use, many SharePoint sites are created without the company’s knowledge and lie outside its information governance plan, oftentimes leading to confusion and, worse, litigation woes resulting from compliance violations. Its basic ad-hoc nature does little to address the complex requirements of such regulations as Sarbanes-Oxley (SOX) and amendments to the Federal Rules of Civil Procedure (FRCP), nor does it meet the need for efficient, fast and secure information retrieval and analysis across the full range of content.

Video Success Story: Leveraging OCR

6/2/2009

Berkheimer Outsourcing leverages OCR to process more than 10 million documents annually, including tax forms, automobile collateral management forms, healthcare claims, surveys, expense reports and more — with increased productivity and customer satisfaction. Learn how they do it.

Nine Keys to Automating Your Business Documents

6/1/2009

Automating the processing of documents such as invoices and checks – which was previously not feasible – is now a proven and effective alternative to time-consuming and costly manual processes. Get the 9 keys to selecting an efficient automated unstructured and semi-structured document solution.

Moving From Paper to Electronic Records Management - Are Your Documents Secure?

6/1/2009

More and more organizations are moving from paperless environments to electronic records management and document sharing through solutions like SharePoint. According to a new study of 300 information technology respondents across all markets - nearly one-quarter do not have confidence that their documents are protected when being shared in Microsoft SharePoint. Read the 2009 SharePoint Security Report.

Document Management Overview

6/1/2009

A guide to the benefits, technology and implementation essentials of digital document management solutions

Do you really need a Taxonomy/Classification Scheme with a Records Management System?

5/26/2009

Classification schemes are a way to group or order data, and have been in use for tens of thousands of years. We use classification schemes both to make things easier to find and to add value to a group of objects. The fact of the matter is we do not need the weight and complexity of a classification system when we computerize records; instead, we need a way to index it and find information instantly.

Improving FOIA Request Handling through Process Automation.

5/13/2009

While almost every other part of government has implemented some kind of workflow automation, the increasing complexity and changing demands of the FOIA have led to shortcomings in the effective processing of requests. FOIA leaders understand that the new requirements of the Open Government Act point directly towards process automation. This paper highlights how automating processes can help FOIA teams meet the requirements of FOI legislation and do away with manual redaction , speed up request handling , collaborate in increasingly effective ways , and facilitate citizen-self service.

How do you Save Significant Time and Money and Stay Compliant?

5/13/2009

An International Biotech company needed a way to effectively manage their SOPs and regulatory submission documents, while staying compliant with regulatory requirements. An end-to-end solution, including implementation of new infrastructure, was executed in eight weeks. The implementation period was reduced by 60% than that of a traditional deployment, saving the customer significant time and money.

Process, People, and Content: Working in a Synergistic Environment

5/12/2009

Business Process Management (BPM) is fast becoming one of the most important tools in the attempt to tie together technology innovation and business requirement. The recent past has seen wave after wave of ‘solutions’ that promised to create faster more agile working environments, that promised to slash costs, and that would turn organisations into lean, mean fighting machines machines.

White Paper: Why Content Repositories need IRM

5/12/2009

Integrating IRM into repositories provides complete and persistent usage control on information throughout its lifecycle, bringing tremendous security & benefits to the enterprise without compromising on the collaboration capabilities of content repositories. IRM can audit trail the usage of the information once it leaves the repository, helping organizations adhere to regulatory and compliance frameworks. IRM can also significantly lower costs and process delays associated with version control and document retention policies. The integration of IRM with content repositories makes information-centric security for all confidential content an achievable aim.

White Paper: How to Overcome The Top 10 Excuses For Not Considering Document Management This Year

5/11/2009

The trick to overcoming management's objections is to identify what’s causing them the most operational pain, and then to explain how information management technology can alleviate that pain and make them managerial heroes at the same time. Check out the Top 10 Excuses (we've captured on video) that executives love to make to avoid cleaning up their digital landfill.

A Journey to Improved Healthcare: Enhancing the EHR with Virtual Records

5/7/2009

This white paper summarizes the challenges of information management in healthcare. It examines the components and capabilities of a virtual patient records platform, focusing on its value to admissions, patient financial services, and patient care.

Success Story: JK Dental Laboratory Oral Design Center

4/30/2009

A full-service prosthetic & cosmetic dental facility using a slow and cumbersome paper-based filing system to fulfill hundreds of orders each month, needed a more efficient process that would provide its 26 lab technicians with quick and easy access to each individual work ticket throughout each stage of development and production while keeping all documentation on-site at all times. The in-house solution converted all documentation and images into easily managed and accessible electronic files, seamlessly interfaced with the company’s existing application. By scanning the work tickets and managing the electronic files, lab technicians can immediately access every work ticket at any stage of development, meaning that critical technical and shade information is available in seconds. This led to better use of employee time, improved processing of cases, faster order fulfillment, more responsive customer service.

Success Story: Madison Pension Services

4/30/2009

A company which designs, implements and helps run successful retirement programs was drowning in an ocean of paper, leading to wasted time in finding documents and slowing customer response times. The company was also moving to new office space and did not want to take their file cabinets with them. The solution was to systematically organize the files, using index values mirroring what was used in the company’s paper filing system, to ease the transition to electronic based indexing. All scanned documents were sent to a secure, off-site, Web-based repository allowing instant on-line document access as well as internal sharing and distribution capabilities. A distributive scanning solution meant that consultants were able to index, scan and OCR each document directly into the repository. The result was secure, easy, immediate access to files; more responsive customer service; less potential of misplaced documents; a disaster recovery plan is in place; reduced costs; more effective use of office–space.

Success Story: Accounts Receivable

4/30/2009

A leading independent food distributor needed a faster and more efficient way to handle customer billing issues. Employees were spending inordinate time searching for misfiled or lost proof-of-delivery documents, impacting cash flow and department productivity. Following problem-resolution, all proof-of-delivery documents are now scanned and stored as indexed digital images on a secure, redundant Web-based document management repository with 24x7 access. The company now has greater control of document security with access-level privileges, extensive audit trails, security logs and utilization reports. Employees can now retrieve any proof-of-delivery document directly to their desktop in less than three seconds, allowing billing discrepancies and customer queries to be resolved with one phone call, and reducing payroll and infrastructure costs.

Success Story: Client Files

4/30/2009

A company providing full-service plan administration and consulting to employer sponsored retirement plans for over 1,500 clients was growing rapidly and running out of office space needed to store and process client forms and legal documents. Telecommuting staff also frequently took client files with them, making it difficult to locate information. A document management solution scanned new client files going forward, but outsourced the capture of legacy files, storing all documents off-site in a secure, fully-redundant Web-based repository integrated with the company’s Customer Resource Management (CRM) system, enabling consultants to instantly access client files from within the CRM system. The customized solution meant instant access to client files by computer from any location, improved employee efficiency, enhanced customer service , no more lost or misplaced documents, improved data security and regulatory compliance, and less clutter.

Success Story: Denihan Hospitality Group

4/30/2009

A financial department of a company overseeing one of the largest privately held and independently operated hotel portfolios on the Eastern Seaboard was using an electronic based purchasing process, but with a paper-based accounts payable process reliant upon inefficient and unproductive manual procedures. Information was inaccessible to many employees throughout the organization who needed it on an ongoing basis. Using a web-based, paperless, document management system made it possible for critical documents to be quickly and easily stored, accessed, distributed and shared from any computer, 24x7, throughout the organization. This improved efficiency, streamlined business processes, and enabled faster and more responsive service to interdepartmental managers without need for capital investment, IT support or infrastructure. The VP of Finance was so happy with the results of that the company will incorporate workflow into the business process.

A Case Study on How to Get Control of Your Documents

4/27/2009

Learn how an international facility management, engineering, and construction company's volume of documents in over 200 document categories such as purchase orders, invoices, departmental and program procedures, submittals, overtime requests, and drawings were streamlined, incorporated into proper security review, and managed across their enterprise.

Case Study: Regulatory organization implements Document Rights Management on ECM for higher security

4/21/2009

One of the largest regulators of securities in the world, needed a way to reduce process cycle times and increase productivity and accountability. Integration of information rights management (IRM) within the ECM System they implemented, enabled the organization to give and enforce specific usage rights on documents, to prevent access to old documents residing on desktops, change document rights post-distribution, and to provide an “audit trail” guaranteeing compliance to regulatory standards and helping detect suspicious activities by unauthorized users.

Business Process Engineering: How SunTrust Mortgage Achieved Its 100% Paperless Post-Closing Environment

4/9/2009

One of the nation’s top lending institutions, originating loans through 214 locations across 49 states, reengineered its business process to increase processing efficiency, standardize processes and handle increased volume, eliminating paper from significant portions of the mortgage handling process. The institution implemented a system which pulls key data from point solutions and moves all content into the digital domain, then manages and automates post-closing processing and loan sale export to the secondary market. This produced substantial time and cost savings, a 100 percent paperless post-closing environment for all production channels, considerably increased tracking efficiencies, decreased labor costs, and significantly enhanced cycle times.

Mortgage Insurance Provider Deploys Business Process Management Solution to Enhance Competitive Advantage

4/9/2009

One of the leading private mortgage insurers in the country made a dramatic change to its operational model, to optimize the service levels it provided mortgage lenders. Using workflow automation and electronic document management, the insurer has been able to reduce costs, increase process visibility, and set the stage for continuing operational improvements. Moving forward, the company sees the use of Business Process Management continuing to be an opportunity for differentiation and enhanced customer service.

The Complexities and Economics of Scanning Microfilm

4/9/2009

Scanning microfilmed records is a specialized process requiring high-end professional equipment and skilled technicians. Film is inherently difficult to scan because the technology had to be developed to deal with the variations that exist with film. For this reason there are companies that are specifically focused on these services, some on a wholesale basis servicing the industry by being a backroom operation with high-end equipment and experienced technicians using the latest technology to digitize and verify the images.

Kofax Information Capture Optimizes Enterprise-Wide Processing of Mortgage and Loan Documents

4/9/2009

One of the country’s largest originators of residential mortgage loans needed a robust information capture system capable of managing different document types while maintaining a quick turnaround time. The institution implemented a solution which reduced the margin for human error and enabled staff to process mortgages more efficiently. This means that loan documents are now accessible for processing at the moment each loan enters the processing center.

Case Study: Engineering Services Firm Implements Document Rights Management System for Greater Control

4/3/2009

Project team-members with one of the largest engineering services companies in the World, with presence in more than 100 countries, often exchanged confidential information as unsecured and uncontrolled e-mails, often unaware that the data were controlled by strict non-disclosure agreements. These documents were created on computers distributed widely across geography, networks, and domains. Important documents were often lost when project team-members left. Once authorized users gained access to the information, there was no way of controlling its usage. To solve this issue, the company employed a simple desktop utility enabling document use by authenticated users; including provisioning for a full audit trail; granular usage rights for viewing, printing, editing or forwarding documents; and dynamic rights management allowing revocation of rights based on personnel departures.

Case Study: Leading Financial Conglomerate Implements Dynamic Rights Management for Rights-Protected Documents

4/3/2009

One of India's leading financial conglomerates, employing more than 20,000 people and with a presence in more than 350 cities across the World, stores confidential client information as well as internal sales and distribution documents on a central file server, protected via stringent access control mechanisms. These measures were designed to prevent access by unauthorized users, but failed to prevent leakage of information when it was shared accidentally or intentionally or copied by employees who then left the organization. These leakages posed a huge threat to ongoing business and the organization's market position. A thorough analysis identified the need for a secure file server allowing rights-protected documents to be shared across the enterprise without need for password protection of documents. Documents are protected as soon as they are copied on the folder, with persistent protection independent of location. Dynamic rights management allows the rights to be revoked upon resignation or transfer.

Case Study: Financial Services Company Implements Distributed Document Usage Control System for End-to-End Control

4/3/2009

One of the largest financial services companies in India, with a presence in more than 60 countries handles extremely confidential data which needs to be shared with the external provider who prints transaction statements, policy documents, and billing information. After thorough analysis, the company installed a distributed document usage control system providing persistent end-to-end control over information through creation, storage, transmission, usage, and destruction, entailing minimal changes to infrastructure and processes.

Impact of Document Management in Today’s Result-Oriented Business World

3/31/2009

iSynergy reduces paper volume and increases information accessibility Enterprise Document Management (EDM) makes it possible for companies to become less paper dependent and move towards a system that will reduce the time spent looking for and handling business-critical documents. Additionally, it provides a common platform for employees to collect and share customer information and to create a centralized, uniform repository that drives the business by minimizing response and fulfillment lag time.

Forrester Consulting Calculates 4 Year Risk-adjusted ROI of 177% with Payback in 12 Months

3/24/2009

Learn how Emerson Process Management, a division of Emerson Electric realized the following benefits: 1) reduced time to market for information; 2) reduced existing costs and avoiding future costs; and 3) improved the quality and consistency of information. In this Case Study, learn how Emerson Process Management streamlines general business processes.

Case Study: Calculating the City of Ottawa's Green ROI

3/24/2009

Office-based knowledge workers spent a lot of time retrieving physical files for use in their daily activities. This typically took 20 minutes per retrieval. Now, employees can easily retrieve electronic versions of these files in 1 minute or less. This benefit began to be realized halfway through Year 2 of the study by Forrester Consulting.

Automating Online Publishing of 2,200 Microsoft Word and Excel Documents

3/23/2009

Fast, easy way to locate information improves accuracy and prevents costly waste

Intelligent Imaging: Scanning Only What You Need, Only When You Need It

3/17/2009

Many businesses come to imaging frustrated with the problems of managing their paper records and, quite often, overly enamored with the vision of life in the digital world. The pain of paper is fresh in their minds and the vision of a paperless Camelot shines in the distance—an image often reinforced by the last imaging salesperson to call on the business.

Building a Foundation for Information Governance:An Enterprise Vision for Critical Knowledge Assets

3/13/2009

All businesses use content from many sources in their day-to-day operations. As the volume and complexity of this content increases, so does the need to understand and manage it. Open Text’s Content Lifecycle Management solutions provide the necessary foundation for an enterprisewide strategy for information governance.

Easy Document Access Saves Time and Money

2/20/2009

Learn how Kaiser uses Xerox DocuShare ---> 6,500 staff members get easy search and retrieval of the latest versions of medical forms, manuals, brochures, training materials, and policy guidelines for JCAHO and HIPAA

Boost Workforce Productivity with Novell® Collaboration Solutions

2/13/2009

Creating an environment that fosters innovation is a balancing act between the needs of users and the policies enforced by IT.

Preparing Yourself for the EHR Mandate in Massachusetts

1/30/2009

Many in the health industry and in the government have proposed that one method for combating the problem may be to have healthcare providers entirely forgo the traditional paper method of medical documentation in lieu of adopting an electronic health record (EHR) system.

Litigation Readiness Through Proactive Information Governance

1/29/2009

The process of discovery presents an enormous set of challenges for organizations today. It is costly, disruptive and unpredictable and often forces them to respond to each matter in an ad-hoc manner driven largely by outside counsel and eDiscovery vendors. Companies can increase their litigation preparedness and reduce risk with an information governance solution that integrates the management of all content — whether in email systems or on paper, disparate content systems, network servers, laptops, voice recordings or elsewhere.

First Security Bank reduces costs, streamlines processes, and increases efficiency

1/29/2009

For community banking, the customer experience is a key business differentiator. Speed and efficiency are important factors in banking transactions; faster and more accurate transactions contribute greatly to customer satisfaction levels.

Ensure Collaboration and a Consistent Culture of Compliance

1/29/2009

By leveraging the latest technology innovations, your organization can greatly enhance the way business information is created, stored and used. However, every new wave of technology also brings new security risks and challenges regarding the management, protection and governance of information. As the amount of business information increases, so does the complexity of keeping it protected, organized and fully accessible.

Information Governance: Compliance, Legal, and Governance Responsibilities

1/29/2009

Organizations using a proactive, automated approach to governing their information can better manage risk and minimize exposure while fulfilling eDiscovery requirements more efficiently and economically.

Solving the Information Stovepipe Problem

1/26/2009

Most large organizations struggle to exploit the information resources distributed across their extended enterprises. The fundamental problem is most of their information is managed in “stovepipe” applications and databases that service individual business units, functional departments and other groups. While these systems may perform their intended functions well, any attempt to “connect the dots” by using information from more than one system is likely to yield unsatisfactory results.

Staying Afloat during an Economic Downturn: Why ECM is a "Must Have"

1/23/2009

To remain profitable and competitive during difficult economic times, it is wise to reevaluate your processing abilities.

Can Your Business Afford Not to Implement Enterprise Content Management (ECM)? Straight Talk from an Industry Veteran

1/23/2009

ECM can provide your business—regardless of its size—with the opportunity to do more with less, and to compete with larger organizations that traditionally have access to more resources.

DocFinity + Datacap = Smart Document Processing for Large Midwestern State University

1/23/2009

A Midwestern university with a growing enrollment exceeding 50,000 annually faced increasing challenges managing multiple accounts payable offices across its main and branch campuses.

Daeja's ViewONE Pro serves large transportation company as their primary viewer for over 7000 highway plan sets

1/21/2009

ViewONE Pro played a very important role in MDOT moving highway plan sets to the digital world, where all employees can quickly and easily view a set of plans

Large reseller required a Java based viewer for document management and workflow processing tasks that fit a mid-market price bracket

1/21/2009

‘Using ViewONE's JavaScript API, XenDocs can automatically highlight the specific zone within the image based on coordinates that are returned from the OCR engine’.

Consulting company recommends and implements Daeja's ViewONE Pro at client sites and uses within their electronic recording portal

1/21/2009

‘ViewONE Pro allows us to embed a functionally-rich, lightweight viewer within our workflow applications, and makes deployment infinitely simpler compared to using an ActiveX viewer’.

Government sector uses ViewONE Pro to enable fast, efficient business external clients with the ability to view research files and photographs.

1/21/2009

We ultimately built our own imaging program using ViewONE as our viewer both on our Intranet and Internet programs.

On-Line, On-Demand document management service provider uses ViewONE Pro as part of hosted solution

1/21/2009

Since we're Java based, that put Daeja’s solution ahead of asp based solutions. We also liked the licensing model and were impressed with the speed and features of ViewONE Pro.

Leading document and information solutions provider seeks Daeja's ViewONE for their Court Case Management Systems

1/21/2009

ViewONE allows us to provide a cost effective solution to our customers. It also allows us to provide a lightweight viewer that does not depend on ActiveX plug-ins.

Tessella SDB – Keeping knowledge alive

12/8/2008

Tessella, the world leader in digital archiving technology, has developed a ‘Safety Deposit Box’ to provide services to allow you to store and preserve critical digital information in a highly reliable yet accessible manner.

Get More from Microsoft SharePoint with Oracle Fusion Middleware

12/4/2008

White Paper: High value content should be promoted to an ECM system for access throughout the entire organization.

The News Group Big Results with Little Effort

11/21/2008

By installing a basic DocuWare system, The News Group Central Division is experiencing dramatic results as they are now able to handle their increasing growth rate without adding additional personnel.

A1 Fire and Electric Company

11/13/2008

Customer Service is A1

Hostos Community College Saves Over 6 million images

11/11/2008

Saving time and money with electronic employee records management

QAI Transitions Pharmaceutical Firm from Paper to Digital

10/25/2008

As QAI processed each “batch” of documents, it sent the images back to the firm on DVDs via overnight mail. This process provided the client with more convenient and continuous access to the documents throughout the project.

QAI Builds Compliant, Automated Document Management System for the U.S. Geological Survey

10/25/2008

The agency’s existing solution relied on an optical disk jukebox for image storage and proprietary third-party software for image access. Over time, this outdated system proved challenging to maintain and upgrade.

BACTES Turns To Panasonic To Meet Demand For Medical-Record Portability KV-S2046C Scanners Up Productivity, Accuracy, and Speed While Cutting Costs.

9/12/2008

BACTES switch to Panasonic has been a victory for the company, which is saving thousands of dollars a month in film, processing, and mailing costs; its agents, whose productivity has increased an equivalent of almost two hours a day; and its clients, who are no longer having to disrupt office routines to produce records for reshoots

Panasonic Scanners Increase Health-Care Analytics Data Collection Speed Up To 85%

9/12/2008

A true information crunching powerhouse, Beacon’s Qualworx healthcare tracking and analysis application, which is included in the Joint Commission’s list of acceptable systems, is used to aggregate patient data to provide quality of service, risk management, outcomes measurement, and performance improvement reports to hospitals, university medical research departments, managed-care centers and other medical facilities.

Panasonic Scanners Help Central Texas Medical Center Increase Efficiencies

9/12/2008

In an era of all things going digital, Waco, Texas-based Hillcrest Baptist Medical Center, like many health facilities across the nation, requires leading, dependable scanning technology to convert paper documents into highly portable electronic medical records. Today, Hillcrest uses 39 Panasonic KV-S1025C workstation scanners throughout the facility’s medical records, scheduling and patient registration departments to scan medical charts, identification records, consent forms and other hard data.

Diabetes & Endocrine Center Streamlines Service, Reclaims Space With Electronic Filing Solution

9/12/2008

“They brought in a Panasonic KV-S3065C, showed me how to use it, and it’s been a workhorse every since. We’re now into the fourth year of a six-year lease on that initial scanner and it’s still essentially self-sufficient. We really don’t do anything to it. It doesn’t breakdown, it doesn’t have problems. When we started the project, we hired temps who spent all day, every day just scanning and scanning and scanning. The end result was that we didn’t have to move a single paper record except for some long dead files we are legally mandated to keep as originals.”

Room with a View: Redefine Your Office with Enterprise Content Management

9/11/2008

Although optimally designed physical spaces were vital in organizational competence of the past, efficient desktop control of business information is the key to the future. The good news is that you don’t have to be a many-armed octopus or a mythical goddess with a thousand hands and eyes to be victorious over the demon of inefficiency. An enterprise content management solution can help you take charge over your information and abolish the enemy of disorganization. It gives you control over your documents, provides business insight, and offers you a thousand extra virtual hands to handle more work, faster, wherever you are…with the click of a mouse or a few keyboard strokes. If you are searching for ways to redefine your office and bring your company to the next level, you should seriously consider a robust content management system…for all of your business information.

Preparing for your ECM Implementation: A Short (and sweet) Primer for Success

9/11/2008

In the business world, the right preparation can result in tremendous dividends down the line. If you’re reading this article, you’ve probably committed to implementing an enterprise content management (ECM) system. You’ve put a lot of time, energy, and effort into researching a solution, choosing a vendor, and acclimating your staff to the transition from paper processes to digital. You’ve studied your enterprise, consulted with staff and other professionals, and outlined a plan of action. But what’s next? What steps can you take now to get the most out of your upcoming software implementation?

Files on the Move: Storage Management Software Manages Campus Documents throughout the Information Lifecycle

9/11/2008

If you wish your company had a high-performance librarian to manage your records, the solution lies in a hierarchical storage management system. Strong storage management software that is integrated with your content management system facilitates information management throughout the lifecycle, fulfilling your demands for current and archived files with unquestionable accuracy. No matter how long a file has been archived or where it is housed, an integrated solution like DocFinity® helps you get what you need…right from your desktop, wherever you are.

Some Like it Hot: Using the Power of the Pepper to Manage Your Content

9/9/2008

A robust enterprise content management (ECM) system fits well with this imagery. Each valuable part is created to address a specific business challenge; ideally it is concealed by a package that appeals to both managers and end users. ECM is most valuable when each component is designed with a particular purpose, yet envisioned as part of a cohesive whole. When the components communicate seamlessly, they contribute richly to the overall efficiency and health of the businesses they serve.

The Providence Center Medical Records Go Electronic

8/27/2008

This mental health and behavioral treatment center integrated DocuWare to create completely electronic medical records. With electronic records available 24/7, staff are assured that a medical record will always be available, even after hours.

CUPS Payment Services Gains Efficiencies and Augments Service Offering with DOXIM ECM

8/7/2008

When CUPS saw the demand from its customers for additional document imaging services, a proper review process was launched to ensure that CUPS and its customers were getting the best solution that they could find to deliver those services in a cost effective manner.

Major Investment Bank Uses Connotate Intelligent Software Agents to Automate Data Harvesting

7/29/2008

A major investment bank adopted the Connotate solution and achieved substantial results within one year. The financial services firm used the power of intelligent Agents to harvest data that could be interpreted in new ways, to generate alerts, and uncover leading indicators from a sea of information.

Information Workplace Platform: Oracle vs. Microsoft

6/23/2008

When there was a combination of a specific requirement for team collaboration and rapid deployment within the context of a departmental or intranet-focus initiative, we found that clients often opted for Microsoft’s SharePoint. When the need broadens to include other Information Workplace components such as enterprise search, records management, content management, imaging, or workflow, companies invariably opt for the Oracle platform – even when they continue to use SharePoint for collaboration.

Accenture Helps Autobytel Recapture the Market with Web Capabilities

6/23/2008

Accenture helped Autobytel frame its new branding strategy, creating a two-year business and technology road map. As part of the plan, Autobytel needed to quickly transform its aging technology infrastructure and develop a leading-edge, centralized Web portal with enhanced advertising capabilities. The new site helped Autobytel to rebrand itself as a unique, full-service automotive online marketplace. Learn how the company gained a competitive edge and got on track to become a high-performance business.

Driving High Performance in Government by Mastering Information Management

6/23/2008

A public sector agency exists to empower, govern and provide services to its citizens, but the mechanics of government are really about managing information. In some cases, information has value itself as the product being delivered to constituents. When government is seen properly as an extended enterprise that is primarily about managing information, it becomes clear why the need is so intense today for technologies, processes and structures that support better information management. Information management solutions can help governments deliver better service to citizens and support decision makers with high-quality and timely data, whenever and wherever they need it. Learn how advanced information management capabilities help public sector organizations advance toward high performance, with more effective and more efficient government.

Cultivating high performance through information management

6/23/2008

In a recent Accenture survey, respondents acknowledged the need to embrace information management. Yet gaps appeared when executives were asked where they are today and where they hope to be in building their portals and content management capabilities. Are companies on a path to achieve high performance by evolving their departmental capabilities into an enterprise-wide strategy that creates real value? Learn what 162 CIOs from North America and Europe had to say about their capabilities and plans for portals and content management.

DocuWare - Green Business Practices

6/23/2008

Mengali Accountancy, an environmentally conscious accounting firm in Northern California, implemented DocuWare to streamline their work processes and become a paperless office. Since implementing the solution, the firm has improved employee accountability, gained valuable tools for monitoring its workflow, streamlined audits and strengthened its bottom line, while preserving ecology and eliminating paper usage.

What’s in it for me? SharePoint® and the Changing Face of ECM

6/9/2008

Microsoft® Office SharePoint Server (MOSS) brings several of the benefits of ECM to the mainstream. For organizations that are looking for ways to create and access content, it certainly looks on paper like an impressive technology. SharePoint’s collaboration and rudimentary workflow tools—which integrate with the entire MS Office suite—offer user-friendly options to help boost productivity.

Bringing Order to the Campus Mailroom with Digital Processing

6/9/2008

This article explains the role of document imaging, document management, bar code recognition, and digital workflow in helping campus mailrooms to deliver speedy service.

Six Considerations in Choosing an Enterprise Content Management (ECM) Solution for your Legal Practice

6/9/2008

Enterprise Content Management (ECM) software can guarantee that legal contracts, records, and documents are no longer lost or misplaced. It simplifies case management and litigation support, making documents available with the click of a mouse. At the same time, ECM makes your entire practice more efficient and productive by eliminating your dependence on paper files. If your organization is considering a transition to ECM, it may be helpful to consider six questions in an effort to find the software product that is the best fit for your practice

Desktop Scanning and Document Management: Best Practices to Help You Succeed

6/9/2008

This article is intended to help readers evaluate when desktop scanning of documents and images isand is nota cost-effective and appropriate solution. It also details critical steps that must be taken to ensure that the electronic data you capture is useful both now and for your future needs.

DocuLex Does Justice to Law Firms Document Conversation

6/6/2008

Parker, Hudson, Rainer & Dobbs had over 14,000 boxes of documents in off-site storage and another 500 in its Atlanta office. With the majority of PHR&D clients being financial institutions, many of the boxes contained files from closings of large transactions that had accumulated over the years. How to retain these documents as necessary, while providing easy access to them?

Building an ECM Strategy - An AIIM White PaperAlternatives and Decision Points

5/5/2008

Enterprise Content Management (ECM) is often discussed as if it were a single entity. In reality, ECM is a family of many technologies, which, if properly orchestrated, leverage the features of each component to bring about a powerful level of interaction between people and the business content and processes they use. Looked at in this way, ECM can be considered to encompass business strategy as much as it does information technology (IT) strategy. ECM systems offer a myriad of benefits. ECM can cross virtually every corporate application and every IT platform, on desktops, intranets, and so on, and thus affect virtually every user.

In Search of Search in e-Discovery - An AIIM White Paper

5/5/2008

Where there are organizations with competing interests, there is sure to be litigation.A party involved in litigation has a duty to preserve information that may be relevant to that litigation. In the past, this duty resulted mainly in storage of paper records. Today, however, the use of computers has created many more kinds of records — electronic records — that organizations are obligated to store. As quantities of electronic data have grown, the Federal Rules of Civil Procedure (FRCP) have been amended to regulate the storage of such data as it might apply to litigation.

Best Practices for Enterprise Content Management: Advice from the Trenches

3/18/2008

When you are immersed in day-to-day business operations, optimizing your content management strategies doesn’t necessarily fall high on your list of priorities. It is often difficult to know where to start and—equally as important—where to expend your resources. That said, however, the “if it ain’t broke, don’t fix it” mentality is no longer a valid approach for any business that hopes to remain competitive.

Evaluating “Best Practices” for Electronic Document Management: Tips for Ensuring Successful Implementations the First Time

3/18/2008

This article gives an overview of best practices, and practical considerations as you consider purchasing and implementing an EDM solution. It provides a synopsis of typical components in an EDM suite and useful tips for choosing solid solutions that deliver what they promise. It also outlines challenges and recommendations for evaluating vendor “best practices” and cites several reliable sources for information about industry-wide best practices in EDM. The goal of this article is to help EDM project champions and managers evaluate technology providers with open eyes and make the right decisions the first time so they can experience maximum payoff and satisfaction from their investment.

Capture, Index, Access: The Paperless Office Provides Centralized Intelligence for Small Businesses

3/18/2008

Ready access to information becomes the springboard to enhanced customer services, greater efficiency, and better decision making. This article explains these and other fundamental business benefits of electronic document management. It introduces four distinctly different methods (scanning, fax/email management, online forms, and adding bar codes to forms) to help businesses gain control over their paper and information. Finally, it provides several tips to maximize the value of the easy, yet secure access that a well-conceived, Web-based electronic document management (EDM) system provides.

From Network to Desktop Scanning: Choosing What’s Right for Your Business

3/18/2008

The plethora of scanning solutions for business can seem as challenging to untangle as jumbled shoelaces. The well-known adage of “you get what you pay for” can be unsettling, particularly at a time when budget constraints make more robust solutions difficult to consider. Many organizations are unsure whether they really need all of the bells and whistles that a higher-end solution offers. This article will help business readers to learn about the options available for scanning, and to understand how quality scanning at any level—when paired with electronic document management and digital workflow—can optimize business efficiency.

Enterprise Document Imaging Applications on the Web with Ajax

3/10/2008

AJAX is the natural technology for implementing web-based document imaging. Web technologies already support images—they just don’t support all of the formats that organizations need in a document imaging application.

One Search Business White Paper

2/19/2008

This whitepaper is designed to help you understand enterprise search in more detail, to introduce current trends driving its adoption as a key information infrastructure component, and to explore how this technology can provide your organization with a unique competitive advantage. Finally, the core features of the Exalead enterprise search platform, exalead one:search, are presented.

Straight-through Processing: Using Workflow to Push Information through the Communications Labyrinth at Break-neck Speed

1/29/2008

Insurance companies today continue to aspire to reach many of the same goals as they did one hundred years ago, but the opportunities for achieving them are greater than ever before. Quick access to reliable data is still a requirement, enabling the right decisions to be made the first time and helping insurers to avoid costly penalties and lawsuits. Serving customers promptly with accurate information and timely decisions is still vital, and helps to build customer loyalty. Detailed, efficient record keeping is a prerequisite to ensure smooth operations and comply with audits and regulations. What has changed considerably is the ability to tap into technologies that communicate seamlessly and help all of this to happen at break-neck speed.

Human Resources, Electronic Document Management, and Workflow: Seven Ways to Use Technology to Maximize the Investment in Your People

1/29/2008

The greatest asset any organization has is its people. One of the greatest challenges is managing them effectively and treating them in a manner that is consistent and fair. The ability to keep detailed records, access them quickly when they are needed, inform the right parties of important occurrences, and enable proactive decision making is critical in daily HR processes.

The Web is the Ultimate Source for Financial Research

1/7/2008

Delivering More Alpha Using the New Research Platform -- The Web is the ultimate database for financial research. Financial researchers and investors can use technology to data mine, mashup, and analyze the Web's vast amount of information. While the sell-side and independent researchers provide a starting point, buy-side professionals are challenged to dig out and organize the high value data. Emerging technologies can empower financial researchers with unique and proprietary insight. Connotate’s solution enables you to rapidly create applications that unveil fundamental trends, market moving alerts, company cockpits, quick idea validation, and more.

On Site Scanning Projects - Helpful Tips

11/13/2007

This article is a succinct summary of valuable lessons learned during large on-site capture projects. The very first lesson is to acknowledge that an end user has expertise in their core competency business, but not necessarily in scanning.

Expanding Document Management from the Department Level to the Enterprise Level

10/26/2007

It wasn’t just the fact that there were over 30,000 pieces of paper that drove Transervice to seek a solution. The nature of the paper, medical files, I-9’s, affirmative action documents, payroll records, etc., was such that many of the papers had to be kept separately for each person. So, in addition to the pure bulk of the paper, there was an organizational aspect that needed to be addressed.

“ViewWise® Manages the Paper Chase at Will County”

10/26/2007

A county Records Management Office provides a service for all other county offices that directly serve citizens. The job of a Records Management Office is to take all paper documents that need to be preserved, from all county offices, and implement a strategy to preserve them.

Marin Community Foundation

10/26/2007

Value Added Reseller Lonnie Hines has never shied away from a challenge. And so it was when he was asked to do what had not previously been done in creating an all-encompassing document management solution for Marin Community Foundation.

Salter, Feiber, Murphy, Hudson & Menet, P.A.

10/26/2007

Like most law firms, Salter Feiber, deals with a vast amount of documents, a significant portion of which needs to be kept for long periods of time.

ViewWise Enables Paperless Title Insurance

10/26/2007

To properly serve their customers, Cortes & Hay must create files of documents that need to be distributed to appropriate parties. The documents that comprise a title insurance binder come from two places. There are documents generated internally, and documents that come from external sources.

Empowering Editorial Teams to Build Agile Digital Media

10/17/2007

Publishers are having a hard time finding enough content for their digital media to compete effectively with new Web content producers and aggregators. Connotate helps publishers keep up with the dynamic Web by enabling editorial staffs to harvest the best of the Web. To view this whitepaper, Click Here

Email Archival and Retrieval: Every School District Needs It

9/13/2007

The tremendous growth in email usage has made email a primary source of legal discovery. When organizations are faced with litigation, producing email is virtually inevitable. Every organization must now implement effective and efficient email archive solutions in order to meet the e-discovery demands of possible litigation.

Allscripts Paperless Success Story-CardioVascular Associates

8/10/2007

Patients’ historical records are the heart of CVA’s practice, with some of its physicians seeing the same patients regularly for 20+ years. In 2004, CVA stood before the proverbial fork in the road. To keep practicing medicine as it had been would require additional storage space for records, the replacement of a costly chart rack system that was nearing the end of its lifecycle, and continued struggles with managing thousands of patient records – containing millions of images – across multiple sites. CVA chose the path that would lead the practice into a paperless environment and higher efficiency.

Recognize This - An AIIM White PaperUsing Intelligent Document Recognition to Automate Enterprise Content Management

8/10/2007

By now, American business has conceded that the myth of the “paperless office” will indeed remain a myth. The main reason: paper has real utility. If it did not, we would not be making and distributing as many copies of each document as we do, and the printing industry would be dying. While it is true that somewhere around 70 percent of all new corporate documents are digitally created, the remaining 30 percent that are distributed and processed as paper documents will stay at that rate and remain a problem for the foreseeable future. Moreover, a large quantity of forms that originate digitally are still printed and distributed as paper documents.

ASF-Keystone, Inc. Purchases ACOM’s New EZContentManager

8/6/2007

ASF-Keystone recently purchased the EZContentManager solution from ACOM Solutions, Inc., and they not only achieved its initial objective but almost immediately identified additional applications for the solution in other departments. With only a few short weeks of experience using EZContentManager, ASF-Keystone personnel have already experienced a payoff in dramatically reduced paperwork, fewer misfiles, much greater search and retrieval convenience and less time wasted in locating documents, since all of the information is organized and cataloged in a single place.

The Rationale and Requirements for Collaboration - an AIIM White Paper

7/17/2007

Effective Collaboration can draw distributed teams and customers closer together, leading to better efficiency and stronger relationsips with customers. In this white paper, we explore some of the reasons collaborative tools have begun to gain traction with organizations. We examine the ways in which businesses and agencies are using collaboration tools, both internally and to cross organizational boundaries. Finally, we will identify the infrastructure required to support these tools, with particular emphasis on ensuring current and long-term access to the information generated through collaboration.