Adventures for Families

Hotel Les Mars: Romance in Wine Country

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Mon, 30 Jan 2012 05:34:00 +0000

No matter how much we love our kids, parents need some time alone, too. For our anniversary this past fall, my husband and I escaped to the wine country north of San Francisco. Our favorite place to stay is Healdsburg, because of the charming town square filled with cafes and shops, and the dozens of fantastic wineries just a short drive away. And no matter what time of year we go, the scenery is spectacular, and we never run into the traffic or crowds that are often found in Napa Valley. I personally prefer fall, though, because the weather is mild and the vineyards are showing off their fall foliage.

The choice of where to stay was easy: There is nothing as elegant or romantic as Hotel Les Mars, just a few steps off the main square. A Relais & Chateaux property, it was built from the ground up in the style of a French chateau, so everything from the headboards to the library bookcases were handcrafted to complement one another. We truly felt we were back in Provence, especially with Old World touches like a skeleton style room key on a tassel, which was really an electronic key card.

Our room was absolutely gorgeous. A small foyer led to nice sized room with a canopied four poster king bed. Each room has a fireplace, its own wireless router, iPod station, bookshelves & armoire, TV, and DVD player. The bathroom had a spacious rain shower and, in keeping with the European authenticity, a bidet. Antiques can be found throughout the hotel; in fact the desk in our room was the oldest item on the property.

Rates include a delicious continental breakfast of pastries, yogurt, granola, juice, fruit, and coffee. Each evening we put the room service order form outside our door, and the next morning we enjoyed it in front of our fireplace, lounging in soft, fluffy bathrobes.

The staff was well trained and ready to do whatever it takes to please a guest. We were greetly warmly when coming or going, and they made sure we always left with plenty of bottled water, which we really appreciated after visiting a few wineries. We also enjoyed chatting with them and other guests at the evening wine & cheese reception in the library.
I also want to note an amenity that summer visitors will appreciate when temperatures soar: a swimming pool. It was small, but retained the French ambiance of the hotel, and would be the perfect place to relax at the end of the day.

If you’re planning a romantic getaway, you can’t go wrong with Hotel Les Mars. I am happy to share with my clients my personal wine tasting guide, or for those who would like to do something extra-special or unique, I can arrange a day to remember: a private winery tour, yacht charter, cooking or photography classes, hot air ballooning, and more.

What You Need to Know About Vacation Rentals

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Sat, 21 Jan 2012 19:31:00 +0000

This week I received a link to an article about vacation rentals, and it reminded me of some of the experiences I had before I became a professional travel advisor.

For our first trip to Alaska, I did most of my research using tourism brochures I ordered through the mail. We needed a place in Fairbanks for a few nights before and after a backcountry tour, someplace where we could safely leave our car. We found a B&B that was in a good location and was reasonably priced. On arrival, we learned that in Alaska, pretty much anybody could rent a room out of their house, provide a can of juice and a packaged muffin, and declare themselves a “Bed and Breakfast.” Our host was also a man who was, well, an interesting character. I will just leave it at that.

The day before we were to depart on our tour, we were informed that he was able to book the room for more money from someone else, so we were asked not to return. We weren’t too keen about returning either, or leaving our car there, but now we had less than 24 hours to find alternate accommodations & parking before leaving for a 2 week trip! Soon we found ourselves at a payphone on the corner, calling the tourist information hotline for help. Fortunately we found a very lovely inn, which was every bit the B&B we had imagined, and were able to continue on our vacation with peace of mind.

(Now to be fair, I have to mention that in Seward our B&B was the spare room in the basement of a home owned by an elderly couple. But in this case they were truly lovely people, and in the morning, we were ushered us to a table in a waterfront room where we were served a delicious homemade breakfast.)

Our Alaska experience also came to mind when we were driving through Provence this past spring. I was amazed at all the B&B signs along roads which led to accommodations which looked quite questionable. I wondered how many unsuspecting tourists, pleased at getting a “great deal” for a bed & breakfast in France, showed up only to find that their “quaint” or “charming” rental was not quite what they had pictured.

Another memorable incident was when we booked a condo in Lake Tahoe for Christmas through an ad in the paper. I spoke to the owner on the phone, who was very friendly and answered all my questions. I had a good feeling, so I mailed off a check. We planned to drive up late at night a few days before Christmas, and then family was flying in from around the country on Christmas Eve.

We arrived at the condo well after 10 pm, and looked for the key where the owner said she hid it. Nothing. We spent a frantic half hour searching with a flashlight, then the realization began to hit that we could be victims of a scam. How easy it would be for someone to advertise a non-existent rental, take your money, and then just disappear! It was bad enough worrying about where we were going to sleep for the night, but we also had to figure out what to do with 10 other people arriving on Christmas Eve!

I was finally able to reach the owner by phone, and fortunately she had a relative with a spare key who lived about a half hour away. It turns out that the condo had been put up for sale, and the key was being kept in the management office. We were supposed to go there to pick it up but that message had never been delivered.

My point is not to scare anyone away from renting a bed & breakfast, villa, or private home. My point is to use caution and due diligence. The safest way to book is through a local realtor or management company, who has personally inspected all the properties and can recommend one that is the best fit. (This is especially important when traveling with very young children, when you need to ask very specific questions about safety hazards such stairwells, decks, unfenced yards, etc.) Or contact a professional travel advisor who works with multiple agencies, and can also tap into their network of contacts who can recommend hidden gems they’ve discovered through their own travels.

For help with planning the family vacation of your dreams, contact me at suzette@family-treks.com.

Five Resolutions for the Family Traveler

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Tue, 10 Jan 2012 21:49:00 +0000

1. Make sure you have a valid passport – If it expires this year, get it renewed early, as many destinations require that your passport be valid for at least six months beyond the last date of travel. Getting passports for children is a good spring break or summer task, since they have to be present, and most passport agencies close by 3 pm. I made the mistake of procrastinating, and ended up having to take my kids over Thanksgiving break which made a busy time even busier. And I had to go twice because I didn’t read the instructions thoroughly and forgot some required documents! Even if you’re planning a trip that doesn’t require a passport, like some cruises, it’s still a good idea to carry one, as I’ve discussed previously.

2. Create a travel roadmap - Kids grow up fast, and their abilities and interests change with each passing year. If like most families you are limited to taking your trips during school vacations, that means you can only fit in 1-2 trips a year. So make your travel wish list, then think about the ideal age for your kids to experience it. For example, a trip to Washington DC or Gettysburg is more appreciated by kids who have studied American history. A cruise is a great way to experience Europe with very young children, since you don’t have deal with challenging travel logistics. Though Alaska is one of my favorite destinations, I have been waiting until my kids are teenagers so that we can have an authentic backcountry experience. Your roadmap doesn’t have to be etched in stone, but I personally find it less stressful to have some idea of where I am going over the next couple years, rather than trying to figure out where we are going only a few months ahead of time. And you almost always save money planning earlier rather than later….which leads to the next resolution.

3. Don’t chase travel deals – There is nothing wrong with trying to find the best value , but only after you’ve made sure you have planned the trip that is truly right for your family. And it can be very risky to procrastinate on booking your trip because you want to see if some “last minute” deal comes up. If your family vacation time is as precious as mine, you won’t want to take the risk of not getting what you want. Trust me, you aren’t missing some amazing travel deal by booking early. In fact, there is a good chance you missed a great affordable place to stay because the savvy travelers/travel agents know about these places & book them up early. (This is very true for Europe.) Also, the lowest rates are not necessarily on the internet. There are many unadvertised packages & promotions available through travel professionals who have preferred relationships with suppliers. For example, this holiday season a hotel was offering free nights & free breakfast on their website. A traveler who booked with me would have paid the same rate, but also received an automatic upgrade to Club level accommodations, and have stayed in a room hand-picked by the sales manager. So how do you find out about these deals and get VIP treatment?

4. Find a trusted travel advisor – If you plan to make travel part of your lifestyle, take time to research & interview travel advisors. By building a relationship with a professional you trust, you will save time and money in the long run. A good travel advisor takes time to get to know you and your family, so they understand your “travel personality.” No more wasting time trying to sift through the vast amounts of information on the internet (which can be unreliable or outdated). Instead you can relax & let your travel advisor tap into his or her industry network to find the hotel, cruise, tour guide, etc. that is the best fit for your family. And because you have shared your travel roadmap with them, they can keep an eye out for opportunities to make your travel dreams come true.

And last, but absolutely not least:

5. Buy travel insurance – Or at least buy it when the amount of money you could lose due to a last minute illness, injury, death in the family, cancelled flight, etc., is more than you care to stomach. A good policy from a reliable company is very reasonable, and the peace of mind you’ll have is priceless.

Happy New Year and Happy Travels!

Cool Things to Know About Germany

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Tue, 20 Sep 2011 17:38:00 +0000

There are 33 UNESCO World Heritage sites.

1.5 million gallons of beer are consumed at Oktoberfest.

Germany represents the largest ethnic community in the US, and there is a website dedicated to exploring German heritage.
AMA Waterways is the only river cruise to offer internet access in every cabin.

Erfurt’s Christmas market is 161 years old.

The Museum of Military History will open in Dresden in October.

The supposed relics of the Three Kings, or biblical Magi, are housed in a golden shrine in Cologne.

Dusseldorf’s beer festival in July has more visitors than Oktoberfest in Munich.

Porsche’s can be rented exclusively from Avis. (And 2011 marked the 125th anniversary of the invention of the automobile.)

Mt. Zugspitz is the highest mountain in Germany at 9700 ft, offering skiing November through May. The summit is accessible by cogwheel railroad and cable cars.

Why is Germany a great destination for families?
• It’s inexpensive compared to other European countries, for both accommodations, food, and sightseeing.
• It’s easy to travel by car or by train, so you can plan a flexible, stress-free itinerary.
• You can enjoy both city sights and the countryside in one trip. Many cities make a great base for fun day trips, but the country is small enough you can combine multiple destinations.
• There’s something for everyone, from art museums & historical sights, to kid-friendly castles and theme parks. Teens and young adults like visiting the BMW and Porsche museums, and they even offer special tours for younger kids.

I'd love to help you plan a fantastic family vacation! Contact me at suzette@family-treks.com

3 Must-Do's When Planning a Cruise Vacation

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Tue, 30 Aug 2011 16:12:00 +0000

This week there were reports of travelers left stranded when cruise ships were forced to set sail early due to Hurricane Irene. These events reinforced three key things that I have stressed over and over again to clients planning a cruise:

1) Purchase travel insurance - Each cruise line handled the situation differently. Some took care of the passengers accommodations for the night and arranged for them to fly to the ship the next day. Another only helped clients who booked their air with the cruise line, and told the others they were on their own because it was a weather-related incident.

If you think the cruise line is required to make good, you'd better re-read the fine print in the cruise contract. They generally have it pretty well covered that they can change anything without notice, especially when it’s due to bad weather. Instead of spending your time on hold with the cruise line trying to argue about the fairness of it, you can be on the phone with the insurance company’s customer service department working on your alternate arrangements. And you can submit a claim to get your extra expenses reimbursed, including hotel stays and transportation to the ship, subject to the policy’s terms & conditions. 2) Arrive in the embarkation city at least one day early – When a ship’s schedule is moved up, passengers arriving the same day have a much shorter time window in which to absorb schedule changes. Traveling can be nerve-wracking at times, but when schedules are packed too tightly, the slightest mishap can send stress sky-rocketing. This week, even if the ships were going to leave at the scheduled time, inclement weather could have caused flight delays into the port city. Arriving the day before is always a good idea, even if your destination is just a short flight away. Imagine the airport being completely shut down because of a bomb threat, a hazardous chemical leak, etc. Unless you are able to drive yourself to the port at short notice should flying become impossible, you should fly in at least a day early. For travel across an ocean, I’d suggest 2-3 days early.

Now you may say, “I was smart & bought insurance, I’m covered if my flight is delayed.” But did you read the fine print to know if there a minimum delay time required for insurance to kick in? For example, your policy might require a delay of at least 5 hours before they will cover you for missing your ship. What if your flight was only delayed 3 or 4 hours, but your schedule was so tight that you still couldn’t make the ship? You may be out of luck. 3) Carry a valid passport (and make sure it does not expire for at least 6 months beyond the last day of your trip) - Some cruises, such as closed loop itineraries which sail to & from the same US port, still allow travel with only a birth certificate and photo ID. But a prepared traveler ALWAYS takes a valid passport. During Hurricane Irene, passengers that were trying to reach their ship needed to fly to the next port. But if they didn’t have a passport, they were out of luck, a birth certificate is not acceptable ID for air travel outside the US.

Similarly, what if something happened that required you to come home early, such as illness, injury, or family emergency. Or what if the ship had mechanical problems and was forced to unload passengers in a foreign port? You will be scrambling to contact the nearest embassy in order to get home.

Whether or not a cruise line acted fairly is not the issue here. When you’re traveling and things go wrong, you want them fixed ASAP so you can get on with your vacation. Even if someone could guarantee you that your travel supplier was wrong and you were owed compensation, that’s no comfort in the moment, when all you want to do is go on that family vacation you have been dreaming about. Be proactive, and do everything you can to minimize stress, delays, and expense when something goes wrong, by following these three rules.

Back to School Tip: Old Luggage Tags

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Wed, 17 Aug 2011 14:12:00 +0000

When my kids were young, they had a variety of after-school activities. I worried how they would remember that on Tuesday and Thursday they had Homework Club, or every other Wednesday was Spanish Club. Because my kids rode a school bus, it was important they did not forget and take the bus home, or else they could be dropped off at an empty house.

I was wracking my brain to think of how I could give them a note that would last the duration of the school day in a visible place. A Post-It just wasn’t going to cut it, and pinning a note to their clothes would have just been mean.

As I worked in my office one afternoon putting together documents for a client, the idea came to me: luggage tags!

We had a surplus of luggage tags from our travels, as well as ones I have picked up over the years from travel trade shows. Using a Sharpie marker, I wrote the name of the activity and the location on the back of the address card, or if that wasn’t suitable, just flipped over one of my business cards.

I made one tag for each activity, and simply attached it the backpack on the appropriate day. My kids NEVER missed an activity. They were always reminded of where they had to be as they packed up their backpack at the end of the school day.

My kids don’t need this system anymore, but I have been seriously thinking of reviving it to remind ME when I need to do something. Pick up the dry cleaning, buy a birthday gift, take the dog to the vet, ... Now where's my Sharpie?

As the school year begins, it's time to think about planning holiday trips, spring break, and even next summer's vacation. Don't miss out on a great family trip because you got so busy with work, volunteering, or chauffering kids around that you didn't have time to plan. Contact me at suzette@family-treks.com to get a head start!

A Whale of Fun in Monterey

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Mon, 25 Jul 2011 19:25:00 +0000

I love any activity involving nature, & especially wildlife watching, because by definition, wildlife is unpredictable. It’s often like a treasure hunt, requiring me to listen & watch carefully in hopes of spotting an elusive creature. I feel privileged when I get to spy on their everyday mundane activities, amazed at how much time animals spend just trying to stay alive. My life seems so unnecessarily hectic in comparison.

So I was excited when we decided to take the kids to Monterey for a whale watching cruise with Princess Monterey. It’s one of those close to home touristy activities that we often overlook, and in fact my husband & I had not gone on one in at least 15 years. My 11 year old daughter was excited, but my teen son wasn’t particularly enthused, saying the whole thing sounded pretty boring.

So shortly after we parked our car, I was happy to see him perk up as we noticed two otters lounging on the walkway alongside the marina. How can anyone not enjoy these cuties? We stood there for several minutes, watching them rolling around on their backs, and jumping in & out of the water to cool off. We were used to seeing sea lions sprawled everywhere, but this was not typical behavior for otters. Our first wildlife surprise of the day, yay! We found the boat, and as we waited to board, the marine biologist who was accompanying us gave an orientation talk. Katherine was funny and enthusiastic, and I thought how great for someone to love her job this much. That she could be this excited about seeing whales and other marine wildlife day after day after day, with a bunch of tourists, no less.

As we headed out of the bay, she told us about the various kinds of wildlife we were likely to see, and how to spot the whales. Humpbacks were commonly sighted, but they had also been seeing a lot of blue whales during the week, including some just that morning. But because they are always moving, there is never a guarantee they’ll be in the same spot, even just an hour later. So I reconciled myself to being happy with seeing humpbacks and considering it a special treat if we saw a blue.
As we motored out to open waters, we enjoyed watching the marine birds swim & dive, and the funny looking “egg yolk” jellyfish floating in the sea. As we approached the mouth of Monterey Bay, we were able to see spouts in the distance, which was a thrill in and of itself. “Kids” young & old ooh’ed and aah’ed as they pointed excitedly towards the horizon. But these whales were far away, so our captain headed towards another boat that had located a something special: a mother humpback and her baby! This was a special because the babies are only obvious in their first year. Very quickly they become as large as their parents, making it almost impossible to recognize a mother/child pair. So even Katherine was excited for this unique opportunity.

We followed the momma and her baby for at least an hour, and kept an eye out for blues, but no luck. However the humpbacks gave us a nice show, frequently spouting and showing off their flukes as they dove.It was time to return to the dock, so we settled in to enjoy the views of the Carmel coastline on the way back. Suddenly, over the loudspeaker came Katherine's excited voice: “Left side, left side!" We jumped up just in time to see a spout only about 50 yards away, and a large, sleek mass rolling slowing through the water. A lone blue whale was cruising by in the opposite direction, moving so quickly we realized we were fortunate to have crossed paths with him. (They can travel at speeds of up to 30 mph!)

As we watched in awe, Katherine reminded us that this was the largest living creature on earth, and I was so happy that my kids had the chance to see one in the wild. The whale remained in sight only a few minutes, but the memory will remain much longer.

Once again, a wildlife outing created wonderful family memories for us, and we didn’t even have to travel far from home. And by the way, my teenager was all smiles from the moment we saw the otter, until we got back to our car after the cruise.

I love helping families create wonderful memories like this. For help planning your next family vacation, contact me at suzette@family-treks.com

Last Minute Luxury from Rosewood Resorts

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Thu, 16 Jun 2011 17:22:00 +0000

Great family vacation values are to be found this summer through all the luxury Rosewood Resort properties. Their “Summer with Rosewood” promotion includes either a complimentary night or special room rate including breakfast, for travel through September 30, 2011.

Little Dix Bay on Virgin Gorda, offers the 5th night free, or if you pay for 5 nights, the 6th and 7th night free. Their acclaimed children’s program espouses environmental appreciation in the Children's Grove, a 2,500 sq. ft. facility boasting a miniature Caribbean chattel house, dress-up parlor, arts and crafts center, shipwreck, outside play area and many other exciting tropical activities. A complimentary children's Pirate Party and buffet is held every Monday, and even teenagers have their own private space.

Las Ventanas al Paraíso, a desert beach resort in Los Cabos, offers suites starting at $515/night including breakfast and butler and concierge service. Though known as one of the most romantic resorts in the world, Las Ventanas also welcomes children of all ages and offers items such as cribs, changing tables, baby baths, and more for parents.

Additionally, several Rosewood properties offer even more values exclusively for clients of Rosewood Elite agencies:

* The Carlyle’s Suite Deal package includes limousine transfers from any airport in the New York City metropolitan area, one 60-minute massage, and breakfast buffet for two daily. Located in the trendy Upper East Side, the hotel’s spacious suites offer a ‘home away from home’ for families with separate sleeping and living room areas, and a kitchenette for simple meal preparation. And throughout 2011, The Carlyle will extend to all Rosewood Elite Agency guests complimentary cover charge for two and $50 cocktail credit at Bemelmans Bar.

* At Rosewood Mayakoba in the Riviera Maya, receive a guaranteed upgrade at time of booking with the Rosewood Escapes package, as well as Virtuoso amenities which include daily breakfast for two, a $100 spa credit, free internet, and a tequila amenity. Facilities for children include the complimentary Toolok Kid's Club for ages 3-12, a TV & Game Room, and an Arts, Crafts & Board Games area. Babysitters or parents can relax with children <3 in the Soft Room. * At all-inclusive Jumby Bay in Antigua, book a guaranteed Pool Suite for $1150 ($375 off rack rate). Rate includes welcome amenity, breakfast, lunch and dinner daily, beverages, house wine and cocktails by the glass, afternoon tea, water sports, fitness center, croquet field, putting green and children's program, Manager's Cocktail Party and Sunset Cocktail Cruise. Exclusive rates are also available for 2, 3, and 4-bedroom villas.
For more information about exclusive rates and amenities for families, contact Suzette Mack, Family Travel Advisor at suzette@family-treks.com.

What's in Your Suitcase?

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Sun, 29 May 2011 17:25:00 +0000

There are lots of packing lists for travel, and plenty of reviews on the latest “must have” travel gear for families. But here is my list of mostly low tech items that we always take on vacation, whether it’s a local road trip or a flight overseas.

Individual powdered drink mix – Such as Propel or Crystal Light. It saves money since we don’t have to buy as many beverages on the go, it’s green because we recycle bottles, and it’s healthy because my kids are more likely to stay hydrated than if all they have to drink is plain water. It was especially useful in Europe where the selection of soft drinks was limited, often all the only options were Orangina or regular Coke.

Nightlight – I take one traveling with or without the kids, because hotel rooms and cruise staterooms often have blackout curtains. It’s easier to find the bathroom in the middle of the night, and prevents tripping over or stubbing toes on a suitcase in a pitch black room. They’re available at dollar stores so if I leave it behind accidentally, no big deal.

Power strip – A family of four often carries more electronic gadgets that there are wall outlets available, so a multi-outlet strip helps prevent arguments. I bought a dual voltage power strip from a travel shop for our recent trip to France, and it had a USB port as well. It allowed us to could get by with fewer adapters, too.

Extra ear buds and a splitter – I save all the ones we pick up while traveling, and keep them with our travel gear. It’s nice to have backups in case one breaks, or is forgotten. The splitter allows two kids to share one iPhone to watch a movie or listen to music.

Collapsible insulated tote – I have a fairly large one that is light and packs almost flat. It does not have thick insulation, but works well if items are already cold. It’s convenient & a cost savings to purchase drinks and a picnic lunch while traveling.

Swim rings, floats, and beach balls – I buy cheap ones for less than $2, and leave them in the package so they are flat and compact. Then we don’t have to buy or rent while on vacation, and each kid has their own (again, avoid arguments). When heading home, we can leave them behind or give them away. Though my ever-thrifty husband has been known to deflate & pack them down to almost the original size so they fit back in the suitcase.

The Family Vacation Un-Deal

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Mon, 23 May 2011 17:43:00 +0000

I am going to tell you how to get the absolute lowest possible price for your family vacation. The catch? It will only be valid the moment I give it to you, and could possibly disappear within hours, or even minutes. Purchasing travel is sometimes like buying stock. It might be best to buy right now, it might be best to buy a few months from now. But without a crystal ball, who knows?

Oh, but you say, you are a travel professional, so you should know the trends and patterns. Well, the trends and patterns we can rely on are simply supply vs. demand. Demand is high during holidays and school vacations, so prices will be higher. Demand is lower in fall, and between Thanksgiving and Christmas, so prices will be lower. But if a volcano erupts, or there’s a political uprising, prices will probably drop no matter what time of year. But then you probably don’t want to go anyway, do you?

My point is, when you’ve decided that you are going to take a family vacation, and you have a pretty good idea of where you want to go, then book it! It’s fine to do some price-shopping, to see if it fits your budget. But once you see what you consider a “fair price,” don't agonize that you might save $50, $100, or even $500 by waiting for a better deal to come along. Because that later deal might not save you any money.

Case in point: A client booked an all-inclusive resort in Mexico in March, for travel in July. We found a good package, and in fact the vacation was less than he budgeted. Now in May, the resort is advertising a “Kids Free” promotion. So he contacted me and asked if he could switch to the new deal and save money. Well, it turned out that this "deal" would actually double the price of his vacation! If he had procrastinated in booking his trip, it would have cost him several thousand dollars more. (Yet he'd be proud of himself for having scored this "deal.")Another marketing ploy to be wary of is “special” or “exclusive” rates. They imply they are cheaper, but note that isn’t what they said. I once saw a popular internet travel site advertise their exclusive rates for a luxury resort on Maui. I checked it out, because our relationship with that resort was supposed to ensure nobody could offer a better value. It turns out the internet site did have a special rate: they were offering the rooms for $1/night more than the hotel’s regular rate! A little tweak in the rate, just so they could say it was "exclusive."

These stories support the two rules that I go by to get the best value: book earlier rather than later, and book through the right supplier, because travel companies are not all created equal. The reason I say “value” instead of “price” is that it’s not always about the money. You have to look at the whole package: can the supplier guarantee a USD rate for a European hotel, will you get first priority for a complimentary upgrade, are meals or spa treatments included?
It’s true, there are last minute “fire sales” when suppliers have unsold inventory, and they can be very, very good. But trust me, nobody is giving away travel for free! Also remember, you don’t get much choice in that situation. It’s like shopping at a “Going Out of Business” sale. If you don’t mind taking whatever’s left, you’re happy to go or stay anywhere if it’s cheap, then knock yourself out. But if you have an image of the “perfect” vacation for your family, do you really want to risk not getting what you want, or worse, get stuck paying more than you should have?

So stop stressing over when and how to book your next family vacation. Instead set your budget, tell your travel advisor what you're dreaming of, and sit back & relax as they figure out how to get you the most for your money. To learn more about, please email me at suzette@family-treks.com

The Best of Paris (As Per My Kids)

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Tue, 17 May 2011 00:08:00 +0000

I asked my 11 year old daughter and my 13 year old son what they liked most about our recent trip to Paris, and to my surprise they came up with almost identical lists.

1. Climbing the Eiffel Tower – This was number one on both their lists. Because we did not buy elevator tickets in advance (shame on me, I knew better), we opted for the much shorter line to take the stairs. There was no complaining about the hour long wait, or the 668 stairs to the second level, the highest you can go without an elevator ticket. Though we weren’t at the very top, the views were amazing, and the kids were just thrilled to be there. 2. Old buildings – That’s exactly how they both put it. They thought the bridges and buildings were cool, because “they don’t make stuff like that anymore.” And that they looked completely different from what they would see at home. They especially liked all the bridges crossing the Seine, and the “love locks.”
3. Great food – Even the fussiest of eaters (my daughter) can appreciate French cuisine. Or maybe everything just tastes better when we're on vacation. But even familiar dishes like frankfurters & frites or ham & cheese sandwiches were a bit different from what we got at home, which made them extra yummy and fun to eat. My son, the adventurous eater, was in heaven, even willing to forego fries in order to try ratatouille. And we all agreed the gelato was outstanding. (Does it get better the closer you get to Italy?) I just know that we all feel much more sophisticated now that we can talk about our favorite place for [insert food here] in Paris.
4. The Louvre – I had considered skipping the Louvre, because I wasn't sure my kids were going to enjoy it. But the second I mentioned the Mona Lisa was there, they said we had to go. (I did have advance tickets this time, which meant we got to skip a very long line outside.) We spent four hours in the museum, going through just about every wing. I know many will cringe at the image of us briskly walking through the halls without stopping. But I left the pace up to the kids, and when they saw something they liked, we stopped and savored it. (They especially liked the statues.) My son confessed that he was surprised by how much he liked the Louvre: “I expected it to be boring, but the huge paintings were impressive.”
5. Walking along the Seine – My daughter liked strolling along the river, because it was "just like what I see on TV and in movies." And in fact on the flight home we saw The Tourist, with opening scenes shot in Paris and Gare Lyon, where we had just been a few days earlier. Seeing these places on the big screen was, and always will be, a treat for them. The kids also had fun checking out the souvenirs offered by the vendors along the river. And we ended our trip with an evening cruise to see the city lights.

What's great about traveling with kids is that they are generally happy just to see new things, and they are easily pleased. The key is to let them make some decisions, and go at their pace. This is actually a good thing for us parents, because it forces us to slow down & enjoy the moment, rather than rush through trying to see the every highlight in the guidebook.

For help with planning your dream family vacation, contact Suzette Mack at suzette@family-treks.com.

Family Vacation
Paris

The Ritz Carlton, Lake Tahoe: Ski Paradise for Families

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Thu, 05 May 2011 21:36:00 +0000

Today I am going to write about a amazing ski resort. Now it may seem strange that I am covering this topic when most people are pretty tired of cold weather and eagerly waiting for summer. But the fact remains, if you want to plan a family ski vacation for next Christmas or winter break, you need to think about booking it now!

There are many great ski destinations, but I have admit I am biased towards California, and specifically Lake Tahoe. The views, great weather, and abundance of local activities are hard to beat. And now families have a great option for a luxury ski vacation which will please all ages: The Ritz Carlton, Lake Tahoe.

This relatively new resort (opened December 2009) was not quite what I expected. It being a mountain lodge, I anticipated a rustic décor, including knotty pine, antlers, and Native American textiles. The Ritz Carlton, Lake Tahoe does rely heavily on outdoor themes, featuring wood, water, and granite throughout the property, but it’s done in a simple, modern style with clean lines and earth tones.

Despite its modest size, only 170 rooms & suites, it offers all the services & amenities of any large resort. And perched high on the mountain above Northstar Village, it has spectacular views and true ski in/ski out access. It is literally surrounded by ski runs, and from every vantage point in the hotel (fitness center, spa, meeting space, rooms, or club lounge), skiers can be seen zipping down the slopes.

My favorite feature is the ski valet. Guests check their gear with the valet for the duration of their stay, then when ready to ski simply call ahead to have everything ready & waiting for them. Even their boots will be warmed up! Beginning skiers can hitch a ride with “The Sherpa” to mid-mountain for lessons or to access easier trails and the cross country area. (I really like cross-country skiing at Northstar. Because the trails are up on the mountain, you can get great views easy on the easy trails.)
After a day on the slopes, guests can relax in the The Living Room, with floor to ceiling windows, a large central fireplace, and bar. There is a fire pit on the terrace, with live music occasionally, and guests can purchase a s’mores kit. And the family pool is maintained at 92F in winter, offering comfortable swimming year round. For guests who want to go out, a gondola runs to the Village for shopping, dining, ice skating, and more entertainment. Staying in? Try the “Experiential Shower” in their beautiful spa, which is included in the resort fee.

All rooms are spacious, but best for families are the one bedroom suites, which have a king bed, and separate living room with sofa bed. And there are two full baths with showers, making it easy for the whole family to get cleaned up quickly after a day of skiing. All the suites connect to a room with 2 queen beds, great options for larger families, or those traveling with grandparents.

The Ritz Carlton Lake Tahoe is also a great warm weather destination, with plenty of outdoor activities in the area, from fishing & kayaking to hiking and cycling. You can even take the ski lift to the top of the mountain!

To get the best rates and amenities, such as complimentary breakfast and an upgrade (based on availability), contact Suzette Mack at suzette@family-treks.com.

Family Vacation

The Grumpy Garçon: A Family's First Dining Experience in Paris

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Sun, 01 May 2011 18:09:00 +0000

We just returned from our spring break trip to France, visiting Paris and Provence. I have so many things to write about, but one experience keeps coming to mind. It was our first full day in Paris, so we wanted to see many of the famous monuments.

We spent a leisurely morning walking along the Seine from our Left Bank hotel to the Eiffel Tower, photographing famous sights along the way. We were a bit overwhelmed by the crowds & lines in the plaza beneath the Tower, as it was Easter weekend, one of the busiest times of the year. We decided to cross the Seine and find a quieter spot for lunch on the way to the Arc de Triomphe.

Using our map as a guide, we headed up one of the quieter streets that led towards Place Charles de Gaulle. We saw a quiet café on the corner of Rue Monceau, were only a few tables were occupied. It looked like more of a local spot than a tourist hangout which was just what we wanted, and we took a seat outside to enjoy the unseasonably warm weather. We appreciated the fact that this wasn’t going to be hectic & touristy, but also realized that we probably would not have the luxury of English translations on the menu, as we had seen in other restaurants. So we were a bit apprehensive at having to try out our limited French, especially when the sole waiter looked like the stereotype of the stern Frenchman who would have little patience for American tourists. And it was clear he did not speak much English (or at least wasn’t going to let us know that he did).

Fortunately, we knew enough French to recognize ham & cheese sandwiches & a few other items, including hot dogs which my fussy daughter figured was a safe choice. (We found throughout our trip that interpreting French menus wasn't too difficult, once you learned to recognize common dishes and the words for ham, beef, chicken, raw, smoked, etc.)

We placed our order and reviewed the map and our plan for the day while we waited. Three of our dishes arrived quickly, roasted chicken with side salad, and two open face grilled sandwiches with cheese bubbling on top. (And they all tasted as good as they looked.) But there was no sign of Katie's lunch. After setting the plates down, the waiter gave a us a quick nod as if to say “there you go” and then immediately turned and headed back inside. While Katie sat looking puzzled, the waiter stopped & pivoted to face her, shook his head, and made a gesture indicating she did not want her waist to get too large. Then he disappeared into the café. Before my daughter could get too flustered or upset, he reappeared with her plate of "frankfurters and frites," much to her relief.

After placing it with a flourish in front of her, he stepped back expectantly, as if waiting to see if we needed anything else. I noticed no condiments on the table, and realized I was going to have to figure out how to ask for ketchup (which, it turns out, is also "ketchup" in French). He just looked at us expressionless as we fumbled around a bit trying to explain what we needed & gestured pathetically, then with a sly grin pulled out the bottle he had hidden behind his back. We all had a good chuckle, including our “grumpy garçon.”

For help with planning your family's dream vacation, contact Suzette Mack, Family Travel Advisor, at suzette@family-treks.com

Family Vacation
Paris

Tips for Getting the Most Out of Your Travel Advisor

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Thu, 24 Mar 2011 17:21:00 +0000

1) Be honest about your budget. If you really have no idea, a ballpark range is fine. It’s helpful to know if your idea of a reasonable vacation budget is $3000 or $10,000. And don’t give a low ball number assuming that your advisor is going to quote something higher. Trust me, a good travel advisor gets a thrill out of finding a great deal for their client. And if you really were willing to spend a bit more, you might have missed out on a deal on a better resort or cruise line.

2) Tell your advisor early on of any special needs, medical issues, or non-negotiable personal preferences. It’s a waste of time for everyone if your advisor has researched lots of options, only to find out that you absolutely will not stay a resort that won’t guarantee connecting rooms, or you must have a water slide.

3) Answer all questions promptly and thoroughly, especially when it involves traveler information such as birthdates, passport expiration dates, etc. If incomplete information is on a reservation (even a courtesy hold), and it has to be cancelled and rebooked, the price could be higher. And reply to phone calls and emails promptly. It’s very stressful for an advisor to wait for a client to call with credit card information when a reservation is hours away from expiring.

4) If you’re price shopping, be honest about it up front. A good advisor spends a lot of time talking with their clients, to find the best vacation at the best value, not just the cheapest price. But if you know where you want to go and simply want a comparison quote, an advisor may be willing to provide it if it doesn’t require a lot of research. If you send them on a wild goose chase only to book your trip on the internet, don’t plan on coming back to them for future assistance. You’ve made it clear you are not interested in a long term relationship. Travel advisors are also not inclined to ask for special favors from their contacts, such as room upgrades or VIP status, if a client has put them through the wringer to get the rock bottom price.

5.) Similarly, let them know if you are looking for an AAA rate or plan to use airline miles or hotel points. Generally a travel advisor will not be able to book these for you, or will charge separate fees. Quite often travel advisors have put together packages which have specially negotiated airfare and hotel rates, so you might be better off saving your points for another trip.

6) Ask for their advice, even if you are sure you want to stay at Hotel XYZ. A good travel advisor will want to know the reason for your choice. Maybe you are relying on advice from a friend who has a completely different travel style, or you read a biased article in a magazine. Travel advisors love clients who do a lot of research on a destination or resort, so that they start off well-informed. But be aware that your advisor probably has more accurate and unbiased information from their extensive insider network.

7) Don’t tell your advisor “Let me know if you see any great deals.” Unless you really want to be forwarded dozens of emails daily! I literally get hundreds of promotions each week, and unless I know a client is specifically interested in a particular destination or resort, I delete them. (And believe me, there are none that say “Hey everyone, we’re giving our rooms away for free and also paying half your airfare!”) If you are solely going to plan your family vacation around price, then you probably aren’t the type of traveler who needs a travel advisor.

8) Tell your advisor about the trips you have loved most and least, and why. You would be surprised how much insight that gives us to your travel personality. It helps us match you to the right destination and resort for your next trip.

The most valuable piece of advice I can give: interview several travel advisors, and find one with whom you have a rapport and you can trust. And then stick with them. If you build a strong, long term relationship with a travel advisor, they will be able to create wonderful family vacations for you for many years to come.

Family Feeding Frenzy

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Wed, 16 Mar 2011 21:45:00 +0000

When airlines quit serving meals, many travelers felt annoyed and inconvenienced. As a mother of two rapidly growing children, I was truly alarmed. How in the world was I going to keep my kids fed on long flights? Because as every parent knows, a hungry child is a an extremely grumpy child!

On vacation last summer, we faced one of the longest flights we have ever been on as a family: 7 hours nonstop from Puerto Rico to California. And my son, almost 13 yrs old, was an eating machine.

As my husband and I were packing up the night before our flight home, we surveyed the kitchen of our villa, wondering what to do with the sandwich supplies we had purchased with good intentions, but never got around to eating. We could certainly make sandwiches to take on the plane, but how were we going to carry them?

Then my husband had a brilliant idea. With the help of our son, he emptied the entire loaf of bread onto the counter and set up a sandwich-making assembly line. In no time they had a dozen ham, turkey, and cheese sandwiches made, which he then restacked and inserted back into the bread bag. We tied it up, stuck it in the refrigerator, and it was ready to go the next morning.

As we walked through the airport with our “loaf” I am sure we got a few stares. (And we did receive a bit of extra attention from a sniffer dog at San Juan International Airport. The DEA agent actually had to encourage him to move away from us.) But I bet some of those looks turned to envy as we pulled what seemed to be an endless supply of sandwiches out of that bag throughout the flight.

We have a trip to France coming up in April, our first flight will be 10 hours long. So we are already talking about using this same strategy for keeping our kids full during the trip.

Do you have any tips for feeding your kids on long plane rides? What foods have you found pack well and keep kids full? Please post your comments here!

Top 10 Things You Didn't Know You Could Do in Vancouver

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Sat, 12 Feb 2011 22:06:00 +0000

This post is courtesy of Tourism Vancouver.

Vancouver is home to dozens of well-known visitor attractions, activities and landmarks. For visitors and locals that want to steer away from "typical" Vancouver experiences there are plenty of cool things to do that we bet you didn’t know about:

1. Feed, touch and get splashy with a beluga or dolphin during a behind-the-scenes animal encounter at the Vancouver Aquarium.

2. Pitch 'n putt into the twilight hours surrounded by giant cedars in Stanley Park.

3. Learn about Vancouver’s darker side with the Vancouver Police Museum’s "Sins of the City" walking tour. 4. Ride a tandem bike around the 8.8 kilometre Stanley Park seawall.

5. Sing your heart out at a real Japanese-style karaoke bar.

6. Embark on a self-guided culinary walking tour of Vancouver’s street food scene: sample pulled pork sandwiches, fried oyster po’ boys, steamed pork buns, chanterelle mushroom poutine and duck salad.

7. Zipline between mountains at top speeds of 80 kilometres per hour atop Grouse Mountain.

8. Learn how to master sword arts such as the rapier, side sword, sword and shield, and long sword at Academie Duello.

9. Sample three different types of locally handcrafted sake at Osake on Granville Island.

10. Staying at the Fairmont Hotel Vancouver? Take one of their K9 Ambassador dogs for a walk (their names are Beau and Mavis).

Vancouver is a great destination for families in and of itself, but you can also visit before or after an Alaska cruise, or as part of a more extended British Columbia itinerary.

For more information, contact Suzette Mack, Family Travel Specialist at suzette@family-treks.com.

The Best Luxury Resort Deals for Families

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Sun, 06 Feb 2011 19:52:00 +0000

Here are some great promotions for families offered by luxury resorts and hotels around the world. Some are available only for a limited time, but others can be booked year round (blackout dates may apply).

Mauna Lani Bay Hotel, Big Island of Hawaii
Second room 50% off through Dec. 23, 2011. A special note regarding this resort: Even their regular rates are a good value because they offer so many complimentary cultural activities, beach activities. And no charge for parking or internet access either!

Grace Bay Club, Turks & Caicos
Virtuoso promotion through Dec 16: 4th night free, bottle of champagne $100 dining credit, upgrade subject to availability, and daily breakfast for up to 2 guests. A family-friendly resort with Kids Town, an extensive children's center complete with tree house, and a full roster of excursions, educational programming and kid friendly amenities.

The Goring, London
“Look Under the Pillow” rate of £525.00 per night for a family with up to 2 children 17 and under. Includes two rooms, full breakfast, cookie making with the pastry chef, non-alcoholic cocktail mixing in the bar, Nintendo Wii in the room, homemade cookies & milk at bedtime, bread bag for feeding the ducks, and a kids’ only competition. And of course, a special gift under your pillow! Available select dates Feb through Oct.

Shangri-La Hotel, Vancouver
Parents can book a luxurious Executive King Balcony room for themselves, and receive the connecting Superior Twin room with 2 double beds for the kids at 50% off. Includes Virtuoso amenities of daily deluxe Breakfast for 2, $100 spa credit, welcome amenity and upgrade based on availability. This new hotel offers an outdoor infinity pool, state-of-the-art fitness centre, and complimentary internet.

Ritz Carlton Hotels, New York City
Exclusive for my clients! Stay at Central Park or Battery Park and receive a 3rd night free, full breakfast daily, and a $100 hotel credit. Central Park guests receive guaranteed upgrades in select room categories, and all Battery Park guests will be upgraded to Club Level.

Ritz Carlton Key Biscayne, Miami
Receive complimentary Club access when booking a suite from Jan 28- Feb 6 and from Feb 25th - March 16. A family friendly hotel on 12 acres of oceanfront property just 5 miles from downtown Miami, offering water sports, 11 tennis courts, a spa, and oceanfront Ritz Kids’ program.

The Fairmont Kea Lani, Maui
Virtuoso Exclusive Experience* is available April 21 - June 19, 2011
Welcome amenity, buffet breakfast for two daily, and free self parking. A family favorite in the upscale Wailea area that has been recently renovated. This all-suite resort features a lagoon pool with a waterslide, a wading pool, and an adult’s only pool. Oceanfront villas with private pools are also available.

Fairmont Southampton or Fairmont Hamilton Princess, Bermuda
Both resorts offering free second room and Explorers Kids Camp is free through April 30. Plus kids eat free from the restaurant children's menus.

Four Seasons Costa Rica
Fifth night free in rooms, and sixth & seventh night free in villas, through Dec 16. features ladybug & butterfly releases and fish feeding daily. Lots of on-site activities including bocce ball, volleyball, tennis, cycling, and more. A note to families regarding all Four Seasons resorts: The children's program is always complimentary, and exclusive Preferred Partner amenities for my clients include daily full American breakfast for two, upgrade based on availability, free internet in suites and one amenity of the hotel's choice (for Costa Rica, it's a $100 spa credit).

Grand Velas All Suites and Spa Resort, Riviera Maya
Virtuoso Exclusive Experience available through Pleasant Holidays May 1 - July 5 Includes upgrade upon arrival (if available), welcome bottle of tequila, 20% discount on spa services, roundtrip private airport transfers. A new all-inclusive resort which has been receiving rave reviews from travelers and agents for its spacious family suites, some with private plunge pools.

Ritz Carlton Grande Lakes, Orlando
Exclusive Harry Potter package including back stage tour of the Hogwarts Castle and early entrance to the theme park. The resort sits on 500 acres of a nature preserve and features ladybug & butterfly releases and fish feeding daily. Lots of on-site activities including bocce ball, volleyball, tennis, cycling, and more.

Hotel Esprit Saint Germain, Paris
Paris for Families offer including connecting Deluxe Rooms, daily breakfast; wine and French cheeses and breads upon arrival; complimentary mini bar in your room; and much more. Virtuoso rates from 700 EU per night for four people for travel March 1 - May 31, 2011.

For help in planning the family vacation of your dreams, contact Suzette Mack, Family Travel Advisor at suzette@family-treks.com.

Tips for Teaching Kids to Snorkel

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Thu, 20 Jan 2011 19:44:00 +0000

One of my family’s favorite activities is snorkeling, and it’s not uncommon for us to spend several full days in the water when on vacation. My kids started snorkeling when they were very young, so I’d like to share a few tips from our experience.

Don’t forget the sunscreen! Nothing ruins a vacation faster than a nasty sunburn on the back of the legs, back, and shoulders because you didn’t use high SPF, waterproof sunscreen in those exposed locations.

Buy an inexpensive set of snorkel gear before your trip. Have the kids practice using the mask and snorkel in the bathtub or a swimming pool. You can also practice in the hotel pool before heading into the ocean. The first skill they need to master is breathing calmly through the mouthpiece while floating face down.

Pick calm water for your first outing, preferably a lagoon or protected bay. Waves can be intimidating, especially if your child is not a strong swimmer. (For extra safety, have your child wear a life vest, it does not interfere with snorkeling.) Ask a local dive shop for advice. The “best snorkeling spots” in a guidebook aren’t necessarily the easiest. And while you want to see some fish or coral in order to get your child excited, at this point you don’t need anything more exotic.

Make a game of it. In a pool or calm shallow area, make a path for them to follow out of rocks, bright toys that won’t float away, or shells. Encourage them to follow the path to the “treasure” without raising their head from the water. If your child is ready to try diving in snorkel gear, put rocks or pennies on the bottom of a pool for them to retrieve.

Book a guided snorkel tour later rather than earlier in your trip, after your child has time to practice and become comfortable with their gear. This is where having your own set really pays off, as you will save time having to re-adjust new gear for them, and you won’t have meltdowns because the tour company’s gear “feels funny.” (Parents of sensitive kids know what I am talking about. My 13 yr old STILL only tolerates one particular brand of socks.)

Don’t book an open water excursion. It’s can be intimidating even for an adult to jump off a boat and have to tread water while adjusting their mask. And as we learned on our trip to Puerto Rico this summer, it’s even more difficult to get in & out of a kayak in open water! Find a boat trip that lets you off on a beach or anchors in shallow water. If you have any doubts, call the tour company to get more information. Also ask if they have a snorkel raft/kickboard with a window as a backup plan in case your child gets fearful using the mask.

Buy a disposable water camera (I've found inexpensive ones at Wal-Mart). Though my daughter has years of experience snorkeling, at times we have been in situations which frightened her, such as a sudden downpour during our aforementioned kayak trip. But when I pointed out fish or pretty coral formations, she became so engrossed in taking pictures she completely forgot her fears. In fact, she pushed me out of the way to get a better shot!

Stay in touch, literally. While snorkeling, it’s hard to see people directly in front or behind. My daughter and I hold hands so we can both relax knowing that we won't get separated. And nothing is sweeter than holding hands with my little girl as we float silently through a water wonderland.

For help with planning the perfect vacation for your family, contact Suzette Mack, Family Travel Advisor, at suzette@family-treks.com.

Las Casitas Village Review (Puerto Rico)

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Thu, 30 Dec 2010 17:54:00 +0000

In June we spent 8 nights in Puerto Rico at Las Casitas Village at El Conquistador Resort and Golden Door Spa. With a 13 yr old boy and 10 yr old girl, we need more spacious accommodations when traveling. So when reviewing hotel options for this trip, it was obvious that a villa at Las Casitas was going to be the ideal choice.

(NOTE: These pictures do not do the island justice. A low pressure system which turned into Hurricane Alex after our departure was parked over the island, causing rain & clouds.)

When we checked in, our expectations were exceeded as our casita was absolutely HUGE! It was 1800 sq ft with 2 bedrooms, 3 full baths, a spacious living room, a fully equipped kitchen, and separate dining area. The master bedroom had a king bed, lots of closet space, and opened to a balcony with table & chairs. The kids’ room had two queen beds and a large dresser, plenty of space to store their clothes. Their bathroom was smaller but had 2 sinks and a tub/shower combo. The living room also had a sofa bed so it could have easily accommodated two more people.

Guests of Las Casitas can use all of the facilities of El Conquistador, but the privileges are not reciprocal, so we always felt like we were members of an exclusive club. Because they are perched on a bluff, both resorts offer beautiful views of the ocean and other islands in the distance. I would highly recommend booking an ocean view casita, as the views were gorgeous. We could see St. Thomas from our balcony on a clear day.

The walk from Las Casitas Village to the main hotel was quite long and involved many steps, so those who are mobility-challenged might find getting around difficult. But there is a shuttle service between the resorts as well, and if it was raining, they would drop you off as close to your casita as possible. I have to admit, I was at first at bit dismayed to see how far we had to walk, but I quickly got over that. It was enjoyable because of the lush landscaping, and the kids could look for geckos and lizards along the way. I also appreciated the extra exercise after indulging in treats all day.

A funicular, or tram, runs from the resort down to the marina, where there were more shops & restaurants, a small water park (additional fee), and a ferry to the resort’s private island. The ferry ride was only 10 min, and it was nice to have exclusive use of a beach, so we didn’t see this as a huge inconvenience. There is also a very nice public beach a few minutes’ drive away.

As villa guests, we had the option of eating at the main hotel buffet, but more often we chose to eat at the small outdoor dining area at Las Casitas. It was rarely crowded and service was more personal, but we had the same buffet and cook to order options. There was a small café next door to the infinity pool, but most dining was at El Conquistador, and there was quite a large selection from casual diners and poolside pizza to four gourmet restaurants.

The casitas are ideal for families traveling together, because of the extra space and conveniences of home. But they are also grouped in courtyards so several casitas share their own “private” pool & hot tub - an ideal setup for a larger group of travelers. For a change of scenery, or activities like pool volleyball, casita guests can also venture over to El Conquistador.

The large resort complex offers lots of options for all ages and interests, which makes it an excellent choice for family reunions, weddings, or corporate events. Activities on-site included tennis, golf, & scuba lesson, and excursions could be arranged through the activity center or the marina. On rainy days, movies & games were offered for kids, and for adults there was a small casino, plus live music in the lobby in the evening. We really enjoyed having the many activities of El Conquistador available to us at the, but being able to retreat to our quiet oasis at Las Casitas when we needed some downtime.

The resort is located about 1 hour from of San Juan, in a location convenient for enjoying the many outdoor activities for which Puerto Rico is known. You can read about those in one of my earlier posts.

For more information about planning the family vacation of your dreams, contact Suzette at suzette@family-treks.com.

Ginormous Gingerbread - Part 3

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Fri, 17 Dec 2010 05:23:00 +0000

And here is the final installment in this year's hotel gingerbread gallery:

Disney's Boardwalk Inn

Princess Kaiulani, Oahu

The Homestead, Virginia

Four Seasons Denver

Langham Hotel London

Four Seasons Las Vegas

Disney's Contemporary Resort

For help planning the family vacation of your dreams, contact Suzette Mack, Family Travel Advisor at suzette@family-treks.com

Ginormous Gingerbread - Part 2

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Tue, 14 Dec 2010 15:55:00 +0000

Here are more amazing gingerbread creations from hotels & resorts around the world.

Ritz Carlton Bachelor Gulch

Fairmont Royal York Hotel

Hyatt Regency Vancouver

Ritz Carlton Charlotte

Fairmont San Francisco

Fairmont Scottsdale Princess

Westin Calgary

Fairmont Vancouver

Ritz-Carlton Amelia Island

Want to plan a "sweet" family vacation for 2011? Contact Suzette Mack, Family Travel Advisor at suzette@family-treks.com

Ginormous Gingerbread - Part 1

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Wed, 08 Dec 2010 15:02:00 +0000

Continuing a tradition on my blog, here are some impressive gingerbread creations from hotels & resorts around the world.

Ritz-Carlton Naples, FL

Four Seasons Sydney, Australia

Manchester Grand Hyatt, San Diego

Embassy Suites South Anaheim, CA

Louisville Marriott, KY

Four Seasons Washington, DC

Fairmont Hamilton Princess, Bermuda

More photos coming! If you have a photo to share of a great gingerbread creation from a hotel or resort, please send it to suzette@family-treks.com.

Playing in Puerto Rico

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Mon, 29 Nov 2010 23:57:00 +0000

I always knew we would take a family vacation to Puerto Rico, I just didn’t know when (so many places, so little time!). After a more “urban” vacation last year, to Walt Disney World and New York City, we were ready for something a bit more natural. So it was a an easy decision, as I knew this was a destination that offered our favorite things: lots of outdoor activities like hiking, snorkeling, and kayaking, interesting historical sites, and beautiful Caribbean beaches.

Here are some highlights of our trip:

El Yunque Rainforest – The only tropical forest in the US, it feels a world away from the beaches and city, like stepping back in time. An easy hike led to a beautiful waterfall, but the real fun was in the journey along the way. The park is not only a scenic wonder, it is of great scientific importance, too. It contains over 240 species of trees and plants, and rare wildlife including the Puerto Rican Parrot, which is one of the ten most endangered species of birds in the world.

Culebra Island – A visit to Culebra takes a little bit of planning, but is well worth the effort. If I had any qualms about my family’s seaworthiness, the test was passed on the 90 min ferry ride through choppy waters (flights are available, too). But the bumpy ride was well worth the trip, not only to see Flamenco Beach (shown above), one of the most beautiful in all of the Caribbean, but also to kayak & snorkel in an amazing, but off the beaten path, preserve. Our tour company, Kayaking Puerto Rico, was not only professional and knowledgeable, but they catered to the kids in our group that ranged from 6 to 13 yrs of age. And they took photos during the whole trip using a high quality waterproof digital camera which we were welcome to download from their Facebook page.

Old San Juan – The city itself is gorgeous with narrow cobblestone streets and brightly colored buildings. But the 200+ year old forts, El Morro and San Cristobal, were the highlight, with 18 ft high thick stone walls, cannons, and sentry boxes dramatically suspended over the corners offering panoramic views of the ocean. While my kids, like many, can only tolerate so much history in one day, they were happy to spend hours just exploring the labyrinth of tunnels, spiral staircases, and dungeons.

Bioluminescent Bay - Though it was the most touristy of our outings, it was also one of the most memorable. After a relatively short and easy paddle through a mangrove forest at sunset, we reached the center of a large lake. It was nearly pitch black as we sat lined up in our kayaks, bobbing quietly. Then the guide gave the signal to swish our hands in the water. The silence was broken by the ‘oohs’ and ‘aahs’ as the water mysteriously lit up with thousands, if not millions, of tiny glowing particles which cast an eerie glow in water’s wake. We had fun splashing each other with our paddles to watch the bright speckles run down our legs and backs like little sparks. This was truly a wonderful and amazing natural phenomenon, and we would not hesitate to experience it again.

Many Southern Caribbean cruises depart out of San Juan, so it's easy to visit these sights before or after a cruise. Most of them are a 45 - 60 min drive away from the port, so I'd suggest at least 2-3 nights at one of the beach resorts along the coast for a great pre- or post-cruise trip.

I am going to post a review soon about our hotel, Las Casitas Village at El Conquistador Resort. It is great for families, and would be perfect for a destination wedding or family reunion.

For more information about planning your family's next adventure, contact Suzette at suzette@family-treks.com.

Top Ten List for Family Travelers

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Wed, 17 Nov 2010 16:31:00 +0000

This weekend I attended Brownell Travel’s annual sales meeting in Atlanta. I spent an intensive two days meeting with travel suppliers from all over the world to find out the latest news for families. Here is my top ten list from the weekend:

1. Ireland is an amazing value right now due to their struggling economy. Families can have an affordable European vacation while at the same time helping a country in need. There are activities to please all ages, from fishing & falconry to castle and farm visits, and family-friendly accommodations, including connecting rooms, are the norm.

2. The Mansion on Peachtree, a Rosewood hotel in Atlanta, is offering "Elf on the Shelf" packages over the holiday, and guests of all ages can join the search for the elusive little elf. A whimsical tea service will feature a book reading and signing by the authors.

3. The lodges run by explora in Patagonia and Atacama not only welcome kids, they offer family rooms. With all meals, excursions, drinks and transfers included, it’s an easy way to visit some of the most dramatic and remote areas on the planet.

4. Brendan Vacations has added four new family trips, including “Monkeys, Jungles, and Volcanoes” in Costa Rica and “Trails of Liberty” in the eastern US. Designed for all ages, the family trips include rooms that sleep four, and kid-friendly activities such as making a chocolate bar at the Hershey factory.

5. A ski butler at the Ritz Carlton Bachelor Gulch makes getting on & off the slopes with kids easier. When you’re ready to hit the slopes, your equipment will be ready and warm. And at the end of the day, there is no need to go back to room before heading out for a meal or another activity. They also have a hot chocolate sommelier!

6. Crystal Cruises’ Family Memories program provides special amenities with a minimum of only 3 cabins booked together, including prepaid gratuities, shipboard credits, and a family photo. And children under 17 are free when sharing a cabin with two adults.

7. Sardinia is easy to visit being only an hour flight from Rome or Milan. With gorgeous beaches and a Mediterranean feel, it is a relaxing way to wrap up a tour of Italy, especially when traveling with kids.

8. Alnwick Castle, which portrayed Hogwarts in the Harry Potter movies, is 3 hours by train from London, a reasonable day trip for fans. The current home of the Duke and Duchess of Northumberland, it offers fun activities for kids including knight training and Dragon’s Quest.

9. The iconic Hotel Cipriani in Venice has introduced “The Smile Club,” a complimentary program for children ages 4-12 to play and experience Italian culture, leaving parents free to go sightseeing or just relax. Activities include traditional Venetian arts & crafts, pizza-making, treasures hunts, and fruit-picking, and even mini-manicures.

10. Viviani Wine Country Specialists can craft a family itinerary for all ages in Napa & Sonoma, from a private safari (yes, a safari in California!), to kayaking and cycling, to sailing on San Francisco Bay where kids can try their hand as captain.

This just scratches the surface of the information I received this weekend. Over the next few weeks I’ll write in more in-depth about specific suppliers & destinations. In the meantime, if you'd like help with planning the family vacation of your dreams, contact me at suzette@family-treks.com.

How Virtuoso Adds Value

noreply@blogger.com (Suzette Mack, Family Travel Advisor) — Fri, 29 Oct 2010 03:09:00 +0000

Here’s a great example of how families can save money and get more value by booking through a Virtuoso travel advisor.

A client recently inquired about a vacation to the Mauna Lani Bay Hotel & Bungalows on the Big Island of Hawaii. Mauna Lani is wonderful family resort, with a wide range of accommodations from regular hotel rooms to beachfront bungalows with private pools. Camp Mauna Lani is a complimentary program for kids 5-12, where they explore tidal pools, fishponds, and petroglyphs, and make Hawaiian crafts.

The resort is also only US property in North America honored as one of the world's Top Luxury Eco Friendly Beach Destinations by Condé Nast Traveler because of its environmental stewardship.

My client inquired about a promotion he saw on the resort's website, a special winter promotion offering 20% off all rates. A Standard room would be $296 night plus taxes (no resort fees at the Mauna Lani). Because I am a Virtuoso Travel Advisor, if I booked his stay, he would pay this same rate, but would also receive these exclusive amenities:

- Automatic upgrade at time of booking, That means he would pay for a Standard room but be booked into a Garden View room, which normally cost $352 per night.

- Daily buffet breakfast for two (a $100 daily value)

- Deluxe fruit basket

- Early check-in and late check-out , subject to availability

The difference in value for a weeklong stay: over $1100!

There are hundreds of Virtuoso hotels and resorts worldwide. If you are planning a luxury vacation, why not get the most for your money and book through a Virtuoso travel advisor.

For more information, contact Suzette Mack, Family Travel Specialist, at suzette@family-treks.com.

Kailua-Kona Vacations