Accenture Blog

Customer Satisfaction: Billing's Ultimate Goal

Tue, 22 May 2012 16:30:00 GMT

Rethinking their billing systems, and designing new infrastructure and processes that are attuned to the demands of today’s communication environment, should be part of every CSP’s plan.

Network Sharing: Improving the Medium So the Message Isn't Lost

Mon, 27 Feb 2012 15:15:00 GMT

The evolution of content – or more specifically content quality – is proving to be one of the greatest challenges to the digital future. Without an adequate medium of delivery, there is no message.

Competition Looms Over Support for Smartphones and Mobile Gadgets

Tue, 17 Jan 2012 18:39:00 GMT

As consumers welcome a budding array of home-based electronic and mobile gadgets into their lives, a competition is looming among industry players over where these consumers will turn for integrated technical support services.

SDPs: The Conduit for Cranking Out Customer-Centric Products and Services

Tue, 15 Nov 2011 13:00:00 GMT

The need to collaborate with an ever-widening set of partners to launch innovative services quickly and deliver them seamlessly across all their customers’ devices is critical.

What’s In Store for SMBs Can Build Revenue, Customer Loyalty for Communications Providers

Fri, 22 Jul 2011 17:32:00 GMT

As the saying goes, “great things can come in small packages." Communications providers who seek new revenue streams might heed this saying as they consider concentrating on their small and medium-business customers.

Enterprise Customers to Providers: Give Us Special Treatment in Billing

Mon, 20 Jun 2011 16:02:00 GMT

Despite their importance to carrier survival, enterprise customers have often taken a back seat to the average consumer, especially when billing functionality is involved.

Charting a Course for a Successful Journey to the World of High-Speed Broadband Networks

Wed, 20 Apr 2011 17:09:00 GMT

FTTx networks can help operators with a smooth, effective transition to all-IP network architecture. An intelligent, IP-enabled network, with one router base that moves all traffic, wireline and wireless alike, can dramatically increase service and

Capturing a Strong Foothold in the Over-the-Top Marketplace

Fri, 18 Mar 2011 15:32:00 GMT

The flood of online video has begun. And the next decade is sure to bring opportunities and challenges to telcos, cable companies, device manufacturers and content providers, all vying to capture a piece of the video marketplace, both wireless and

With Expanding Data Consumption, Outsourcing’s a Smart Choice

Mon, 03 Jan 2011 15:47:00 GMT

Data consumption continues to skyrocket globally, and providers are under tremendous pressure to increase capacity and manage costs, while delivering high-quality customer service. So how can one accomplish these goals simultaneously?

Help Wanted: Consumers’ Need to Manage Technology Can Create Opportunities for Service Providers

Wed, 15 Dec 2010 17:43:00 GMT

The consequences of a malfunctioning mobile phone or PC can be devastating, with livelihoods at stake, especially with home networks often supporting both personal and business PCs and other devices.

Using Mobility To Create a Loyal Customer

Mon, 27 Sep 2010 20:40:00 GMT

Mobility is an opportunity for retailers to redefine the customer experience. But time is critical.

Taking Advantage of the Mobile Broadband Gold Rush: Easier Said Than Done

Mon, 19 Jul 2010 16:49:00 GMT

Exploding demand for mobile services threatens to cause network congestion and diminished service quality – two issues that threaten to destroy service provider brand loyalty.

A New Store for a New Kind of Shopper

Wed, 21 Apr 2010 23:27:58 GMT

Most shoppers still want to visit a retail store when buying communications products and services. Unfortunately, most of them have lousy retail experiences.

Eliminating the Speed Bumps of Innovation

Mon, 14 Dec 2009 15:17:46 GMT

Angelo Morelli, Executive Director, Accenture Communications & High Technology GroupNew Accenture research conducted in the fall of 2009 indicates that the communications industry does not always get what it pays for with R&D spending. Of

Leaders vs. Followers

Wed, 10 Jun 2009 15:59:28 GMT

Angelo Morelli, Executive Director, Accenture Communications & High Technology GroupWhen Apple CEO Steve Jobs said that innovation distinguishes between a leader and a follower, he might have been talking to today’s communications