7 Questions

Take the Poll – Legislating Ethics

admin — Thu, 31 Dec 2009 18:24:43 +0000

Can we legislate business ethics? Should we try? Express your opinion.

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Four Seasons Hotel Business Philosophy

admin — Fri, 08 May 2009 03:21:07 +0000

In a CNN interview to promote his new book, Isadore Sharp, founder of the Four Seasons hotel chain, talked about how he developed the company’s mission statement after sitting in on a training...

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Rethinking “Win-win”

admin — Tue, 28 Apr 2009 02:18:22 +0000

Ensuring that every employee knows how to ensure that every customer interaction is win-win is critical in today's hyper-competitive market. Here's a story of a couple of company's that "get it" and...

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Why Does This Even Need to be Said?

admin — Fri, 07 Mar 2008 14:55:00 +0000

There are times when business ethics seems to be a matter of stating the obvious.

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Doing Unethical Things

admin — Thu, 28 Feb 2008 20:56:00 +0000

In a recent article in the South African business publication Business Day, Graham Willcock wrote “In order to understand what constitutes moral behaviour, morality needs to be understood as...

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Best Remote Agent Practices – Sort of

admin — Thu, 28 Feb 2008 02:19:00 +0000

A column on the site SearchCRM from May of 2007 has a list of 14 Best Practices for managing remote call center agents. It’s not a bad place to start when evaluating a remote program. Several...

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Remote Agents Skype Enabled

admin — Tue, 26 Feb 2008 15:44:00 +0000

A CNNMoney article today covered a new partnership between Altigen and Skype to use Skype’s VOIP network to facilitate remote agents for Altigen’s call center platform clients. Usually,...

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Assessing Remote Agent Programs – Delivering Classroom Training Remotely

admin — Sat, 16 Feb 2008 23:32:00 +0000

In this article we’ll talk about adapting classroom based training for remote delivery. We’ll touch briefly on some technology, then take a look at a few of the factors that differentiate...

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7 Questions for Positive Employee Relations

admin — Mon, 11 Feb 2008 16:05:00 +0000

Looking for a topic and speaker for your group’s next business meeting? 7 Questions for Positive Employee Relations This 20 minute presentation introduces the 7 Questions approach to creating a...

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The Case for Golden Rule Employment

admin — Fri, 18 Jan 2008 15:54:00 +0000

If you treat your employees as you would want to treated (or as you would want your wife, kids, parents, etc. to be treated), most employment cases would never be filed - John Hyman The above is an...

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